Giant Food Reviews 139

Do not use Giant delivery or buy the Giant yearly pass. they are constantly late and not because of Instacart delivery but because the Giant store doesnt pick the order on time so Instacart can deliver on time and then they would not reimburse the full cost of my Giant pass which i paid for ON TIME delivery service not late all the time delivery service.

While stopping by the White Oak Giant store, a hired security guard racially profiled me. I went in to look for a floral plant to purchase. I grabbed a small shopping cart with one flat circular piece of paper. When I did not see a plant I wanted, I wheeled the cart towards the door, and the guard stated that if I pushed the cart out, the wheels would lock. I left the cart at the door, and the guard patted the circular paper. I never ventured past the floral section that is right by an entry/exit door.

Self check out machines are just awful. I hate using them but sometimes if have to because there are not enough checkouts open. Today there was only one checkout open with a long line. I used the self checkout and it constantly required assistance. The problem "place your item in the bagging area" or "replace your item in bagging area" etc. It can't tell what the customer is doing regardless of hard you try to understand the problem with the bagging process. Please fix your self checkout machines.
I would shop at another store but I shop at this Giant because it provides free bags. The store is 141 East Swedesford Road, Exton, PA.
Last comment: I wish you would stop with the roving robot that is always in the way.

This is the worst under stocked food chain I have ever shopped in. Thankfully there is a Wegmans market that is going to open in this area. I can't pay for over priced low quality vegetables and meat. Have the dutch eat a wooden shoe! I have seen two giant food stores close in this area due to poor service and product. Jamison Pa. and Warrington pa. Get a grip close or improve........

After standing in a long line with a disability, no one wants to stand in another line at the door for them to check your receipt. May I suggest that you have one security guard near the register and one by the door. I won't be standing in 2 lines. Check your cameras. SMH

We bought a bag of shrimp that said 16 - 20 per pound. 20 shrimp was less then 7 ounces.
When using the website to post a complaint, there is no way to do that. When you get to this page giantfood DOT com/contact and click "give us feedback" you go to this page giantfood DOT com/contact/feedback and click on the Contact Us link and go back to the previous page. It's just a big loop.
Obviously they don't want or care to hear what their customers have to say.

Not being able to choose whether you want or not want substitutions individually.
Your site used to give you a choice to choose the items you did not want substitutions, and now it’s either you want no substitutions or you want all substitutions. Bad option. Please give the customer the option when purchasing the item to choose their options individually, and have the shopper call the customer to to let them know what the substitutions are.

According to Giant Grocery everybody who shops there must be a criminal.
That is how their self checking machine is programed.
It was not like this years ago.
None of the grocery stores around have reprogrammed their self check out to be as sensitive as Giant's and assume everyone is a thief.
Terrible costumer service. I have stopped going to Giant for tge most part. There are many better choices in Columbia and Ellicott City.

I live in Amsterdam and shop regularly at the Albert Heijn near my house. What's the connection to your Giant? Well, both are owned by A-Hold corporation. BTW, Albert Heijn is like the Wholefood of the Netherlands.... Overpriced. So, why does a tiny, expensive country like Holland have prices, within the same company, so much lower? GREEDFLATION..... Record profits and payments to shareholders is the answer. I'm so happy I don't live here and feel sorry for all of the victims of Giant's basic greed. Or does the upper management at Giant refer to its customers as suckers? Shame on you!

The giants store in district heights Maryland has poor customer service. I shop there because they're close to me but I try to avoid them because of service. On Friday January 12 2024 at 3pm I saw dove soap in the ad for 2/7.00. I had to wait in the customer service desk 15min plus they had to unlock them due to thief. None of the soap came up with the correct sale price. After approximately 30min combined in line and checking she called for the assistant manager. She checked each item in varies way but didn't come up correct. I asked the store manager Mr. Johnson could he adjust the price. He told me he couldn't do and would not adjust price and walked away in a nasty manner.

I’ve been shopping at giant for years.. I got in a line to check out my 15 items and was told that it was closed and I’d have to use self checkout.. I don’t do self checkout due to not being an employee.. and I don’t get paid to work there.. If I didn’t really need what I went for I would have left my cart sit and walk out.. I checked out my groceries and left the manager know that I will not be shopping there anymore..

Guys, you need to get better control of your vegetable department. Food is spoiled and old looking. The seafood area usually ok but this year I purchased some fresh smelt for December 24th dinner. The fish still had some scales on it and didn’t taste fresh. We couldn’t eat them.

they have revamped website and somehow lots of people can't get into website to order groceries. I have called 3 times over past week and a half and they tell me to reset my password which I have done so many times I'm running out of password ideas. I was assured yesterday to wait an hour, try again and request new password. I waited 5 hours and still it says I have no active account but they are still sending me emails. Doesn't make sense. Good thing though I have been shopping at Walmart and their prices are so much cheaper. So they have lost me as a customer for my big food orders. Seems they just don't care.

Grocery delivery: This is the last time I plan to order delivery from Giant. They consistently arrive late and won’t tell you what items are out of stock until AFTER you are charged. After everything, I still need to go to another grocery store for items that were out of stock.

Got home and realized we didn't get the sale price on the meat because it was a "digital" coupon. This is deceitful business practice. I saw the sale sign and expected the sale price. Not that it's worth my time or the amount but I'll be going back tomorrow to give the manager my perception on this practice. As bad as things are in the world today we've got grocery stores screwing us now.

The decision to go from a $0 delivery fee to a $9.95 delivery fee is sudden, drastic, and likely to turn away many loyal customers. $9.95 is what Whole Foods charges, and Giant is no Whole Foods.

I have already changed my delivery schedule and will order much less often. The Instacart people are not trained, my order was left in the middle of the driveway.

Who makes these bone-headed decisions?!?

If I could give no stars I would. I have been a loyal Peapod and Giant Delivers customer for 20 years. Tomorrow I will be canceling my account and podpass.
Delivery yesterday was scheduled for 8-10 am. It had not arrived by 11.30 when I had to leave for an appointment. I rescheduled for an 8-10am slot today by phone and received a confirmation email of the change. They are now three hours late and it being Sunday, I have no way of finding out when or if I will receive a delivery.
This is no way to run a business.

GIANT'S DELIVERY (NOW USING INSTACART) 10/23. SOME ITEMS WERE STOLEN FROM MY DELIVERY. DELIVERY WAS 45 MIN. LATE. PERSON DID NOT ASK TO PARK IN MY DRIVEWAY WITHOUT MY PERMISSION. SHAME SHAME SHAME $9.95 FEE TOO HIGH. THEY HAD TRIED TO ADD A 7.00 TIP WITHOUIT MY KNOWLWGE BUT I CAUGHT. I TIPPED $2.00 but took it back VERY POOR SERVICE.

Without notice Giant has added a $9.95 delivery fee, up from $0 formerly from Tuesday to Thursday. Also my promised delivery has been delayed 2 hours. First day with Instacart seems to be a failure.

Miracle Whip is 8.99 at Giant and 5.38 at Walmart and 5.49 at Harris Teeter, the price difference is ridiculous......