Giant Food Reviews 139

The Deli at the Giant on Courthouse Road, Spotsylvania, VA is always clean, well supplied and have friendly and helpful employees. My deli order is always done perfectly.

Deli worker helped me with salads was nice and friendly then helped me with a platter order she took her time with me I’m older and I sure did appreciate her time ! Please tell her thanks people should be this helpful more often I even asked her name it was Anita

On 9/7/2023 at around 3:30pm, I entered Giant Foods, located at 3521 East-West Highway; Hyattsville, MD 20782 store #0034. Upon entering the store I passed a security guard at the door (black male, early 30s, blue security shirt, about 5'10", black hair, and brown eyes). I walked towards the customer service desk in front of a Giant Food employee (black male, 5'9" brown eyes, black hair, late 20s, black polo shirt with a "security" tag). The giant employee started yelling at me and acousting me. He screamed at me "GET OUT!" I was confused and asked him what was going on? I just walked into the store. He kept screaming "Get Out" and accused me of scamming him. He kept screaming at other employees to get me out. I thought it was a joke and just someone with mental health issues. The security guard at the door came over. I looked at him and asked, "What is going on?" he looked at me bewildered and confused and said, "I don't know, but you just have to leave". I was left bewildered and confused. This is my local Giant that I can walk to and pick up necessities. I was told if I have an issue to contact Headquarters.

I walked home and called the Hyattsville Giant at 301-853-3700. I explained what happened to the customer service representative that answered and asked to speak with the General Manager. She transferred me to a male. I told him what had just happened, he stated that a customer service associate recognized me and stated I was a scammer and to contact headquarters if I had an issue. I never scammed Giant and why would I call to complain, if I ever did. I stated this is pure racism and discrimination. If a scamming incident ever happened and a person was identified, as an asian male, it was not me. No proof or evidence was provided. I felt racially profiled, discriminated against, slandered, and assaulted. The male on the phone said: "Sir, you are not being discriminated against," and hung up on me.

I contacted Giant Headquarters at 888-469-4426 and reported the issue. I spoke to a customer service representative who stated she was sending an email about the incident to the District Managers. She apologized and stated she was only a representative of Giant Food for feedback.

Still bewildered at what had happened to me. I contacted the Hyattsville police and filed a complaint. They took my contact information and went over to the Giant, in which the incident occurred. An officer contacted me 15 minutes after leaving my home and stated that they were told that the General Manager and the Security Guard had already left for the day. Mind you it was 4:30pm and the incident happened an hour prior. The police also stated there were never any reports of scamming incidents reported by the Giant located at 3521 East-West Highway. The police (PVT. L. Queensbury #297) also stated the accusations made no sense. An employee of Giant claimed they did not scream at me. They claimed they had proof (photos/video) of someone with my likeness "skimming/skinning" machines. However, when the officers asked for evidence, the Giant employee was not able to provide photo or video proof. I also asked the officer what "skimming/skinning," meant. He explained it to me. I stated I usually just do self checkout when I go to the Giant and scan my phone to do apple pay or tap my credit card. The officer stated that should not be an issue for "skimming/skinning" accusations. I have plenty of receipts from Giant and transactions on my loyalty card.

I would like Giant of Hyattsville to issue an apology to me and provide the name of the employee that accosted me. So I can file a complaint with the Prince George's County Court Commissioner, as advised by the officers. I would also like the employee to be reprimanded and fired for treating a loyal customer with such discrimination and false accusations. The store has plenty of cameras and employees that would have seen and recorded the incident that occured.

Went to deli. 5 people working at deli counter, 3 customer waiting. Not one employee acknowledges customers. 3 were talking, 1 was roasting chickens, 1 had her back to the counter (the manager) and was cleaning the slicer. All the customers waiting were looking at each other as to what's going on. 4 of the employees made eye contact with me, then 3 left. I said 'excuse me' and the manager spun around to say "I AM BUSY". I told her it would be nice to be acknowledged. She said she didn't see me. I told her, "Well, the other 4 employees saw me." She then replies, "I don't need your attitude!"
I go to customer service to complain. 3 employees there. I watch them, then they all leave. No acknowledgement. I then bang on the office door. A woman comes out and I explain that there's no one to help customers at the deli or customer service! She says she'll talk to the deli and walks away.
No wonder this Giant is the shoplifters number one choice! They even stole most of the shopping carts!
Bethlehen Giant on Easton Avenue.

I don't know what they are doing but deliveries are getting worse and their computer and customer service stinks at this point. I order for a business and lately it either comes much later then what I requested or half the items are not available. The computer system works half the time and after you have had to play with it to get an order in, it is disappointing that items are not available. They got rid of their 7:30 window delivery and so I have to use the 9am. Today that delivery is being delayed 2 + hours or more - still waiting. Tried to chat with customer service - they hung up on me

Contacted the Dickson City store about a job for my 16 yr old. They were very helpful on the phone and said to apply online and they would hire him pt time. Spent all this time applying only never to hear back. Then they complain no one wants to work so they need to hike their prices and work what little employees they have to exhaustion. Total waste of time.

Giant food prices on Instacart is Highway robbery. I understand giant has to pay Instacart to contract with them, but shoppers are paying that fee for them doubled. So giant is not only making money from their goods, they’re also taking advantage of people shopping with them for convenience. 17.49 for maxwell house coffee on Instacart. I went up to the store instead, where it was 12.99 and 8.49 with your bonus card. That’s just taking advantage because you can!

Giant food delivery service…Sad that the quality of the food depends on how much you tip the delivery driver!!!! If you tip less plan on getting inedible food… !!!!

This is the 2nd time that I've chosen a time frame to have groceries delivered and Giant has chosen to deliver it in their own good time. I chose 4-6 because I need to be somewhere after 6. Now I've been told the delivery will be 6:25-6:55. Last time the excuse was because "more people want delivery". Today it's "traffic and other issues". It's simply poor management on Giant's part. Why ask when we want it delivered? Why not be honest and say "you'll get it when we are darn good and ready and we don't care a fig about your schedule".

I have used giant delivery for many years, even back when it was Peapod. I’ve always had really good luck with the delivery service but recently it has changed. My last two deliveries have been very late. I’m still waiting for my delivery and it was supposed to come an hour ago. They seem to have changed their system not for the better.

Let's pick up the pace in the deli. I don't have a half hour to stand around. I should get paid to come to the store. Let get it together in there. And i dont want to hear anymore about it...

I love Giant Stores and have been shopping at Giant for many years. In the last year I have received healthy benefits from my Medicare insurance plan. This plan helps pay for groceries. I shop at the Lititz Kissel Hill store. From the very moment I used this benefit card I've had to put up with one snide remark after another from cashiers and managers alike. Examples would be, "I wish I had that card" to "It must be nice," or just a snit attitude. It's unfair, unprofessional, and uncalled for. The customers who have these benefits are old, sick, or both. And I guarantee that any of us would rather be younger, healthier, and working full time anyday over having this "benefit." I've felt humiliated, embarrased, and even shameful at times when I use this card. Recently it wasn't working and I've had to walk away from my groceries or pay out of pocket with money that was for other expenses. It was awful and the attitude I got was even more terrible. I left crying.

Please train your people on proper etiquette and manners. They are being uneducated in how things are and judgmental to people who are struggling. To shame them on top of it, is irresponsible and close minded.

Thank you.

What a pleasant shopping trip to the Nazareth Pike store today.
Went in for milk and my 5 point item and $70 later, purchased several great buys. No doubt, every shopping trip results in a price error and so encountered YARMA at the courtesy desk who handled my price issues with a smile and ease.
What a great interaction: pleasant disposition and multi tasker who actually walked back to Dairy dept to find my cottage cheese!
And add in Luis, mgr, assured me on a frozen food price and stood at courtesy desk to ensure it all transpired smoothly!
THANK YOU! These 2 associates are ROCKSTARS in their positions at this location!

I had the new tuna at the deli and it's horrible 😫.

If you live in apartment complex or something similar, beware. They do not read the delivery note and will deliver your groceries to the wrong door, even if you specify otherwise. I had to explain to my neighbor why I was taking my bagels and milk from in front of their door.

Great selection and friendly people - Also the Giant brand of Ginger Beer is the best in the world - My only beef would be that our local Giants seems to always be out of Diet Ginger Beer

Worst app ever! Please make it user friendly. Grocery shopping shouldn’t be this stressful. I’ve complained so many times still no change. I value my mental health so decided to delete my account forever!!!!

Most of the time their barcode scans do not work.
Check out with using your own bag space is not big enough so grocery fall off
Cart's lock up in the parking lot so that can't bring them to your car.

I was just at Giant in Allentown and was walking along to my car, pushing my cart, and all of a sudden my cart abruptly stopped in front of me. It hurt my hands cause I was walking along at a good speed. I was right in the middle of the road and could not budge the cart. They put a device on the carts now that you can’t go beyond a certain point. I get that they don’t want to go a mile for their carts and they don’t want their carts stolen but that hurt and it was humiliating, not to mention dangerous. This store is going to get sued by someone.

I spent $258.00 at Giant in Crofton and among my purchases were 4 “Caulipower” pizzas, giving one to my 15 y/o grandson and took the other 3 home. Sent a text to him last night to just throw his pizza away as we had just made ours and it was THE WORST pizza I’d ever had in my 71 years. He responded that he’d had a buddy over the previous Saturday and threw his away as well as it was “horrible”. I called Wegmans customer service just now and after being transferred to two different departments, was informed they could not refund my money by using my credit card. I will never step foot in another Giant nor will my daughter’s family. Too bad Izzy Cohn isn’t still in charge.