Wayne was very professional, respectful and friendly, Explained the process and products to me very clearly, was not inpatient with me despite repeatedly asking him to repeat some of the things I d... See more
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Review summary
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Reviews shaping this summary
I spoke with a very pleasant person who pointed out the problems I might have, were my car to be involved in an accident or written off. She was very matter of fact and not at all pushy. She very pati... See more
Very pleasant phone call from Tina who explained the reason for her call, the possible shortfall between any insurance claim and the money owed at that time on the cars finance.She explained it very... See more
Catherine was extremely polite and helpful. She explained every thing clearly and easy to understand. It's refreshing to speak to someone with knowledge of their product etc.
Company details
Written by the company
GID are a financial services business operating exclusively in the automotive industry. The company was launched in 2010 having previously provided the same service for 15 years when part of Bank of Scotland. Changing vehicle is a significant event in people’s lives. The compliance-led service is designed to provide important information and offer free financial services advice enabling customers to make informed decisions in relation to certain Financial Services products such as Mechanical Breakdown Insurance and GAP Insurance which is only available for a limited period after taking delivery of the vehicle. GID partner with dealers, lenders and brokers who prefer to outsource this work to a specialist firm.
Contact info
Unit 3a & 3b Genesis Centre, WA3 7BH, Warrington, United Kingdom
- 01925 555508
- admin@gidltd.com
- gidltd.com
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Great customer service by Karen
Great customer service by Karen, very informative and professional.
February 26, 2026
Big up Anita Osmanaj
Big up Anita for sorting my GAP insurance out. She was very helpful and it was the end of the day and she still took her time to help me.
Appreciate you Anita!
March 4, 2026
I spoke with a very pleasant person who…
I spoke with a very pleasant person who pointed out the problems I might have, were my car to be involved in an accident or written off. She was very matter of fact and not at all pushy. She very patiently went through all my options. I decided, after her careful explanation, to go ahead with the insurance.
March 4, 2026
Brillant team
February 25, 2026
The person I spoke to was very nice and…
The person I spoke to was very nice and explained everything so I could understand it and come to a decision.
March 4, 2026
The lady was very friendly
The lady was very friendly, explained the product very well that was easy to understand. Gave a first class presentation of the product, nice to talk to a human being.
March 3, 2026
Very happy with the service
I was dealt with by Carly Byrne and she was so helpful and answered all of my questions that I was sure about. She took me through everything step by step, she is very professional and helpful.
I am very happy with the service I received
March 3, 2026
A very polite young lady helped me put…
A very polite young lady helped me put in place a gap insurance on my new van that is so much more than just gap insurance 5 stars thenk you
September 11, 2025
Emma was very helpful and informative
Emma was very helpful and informative! Thank you
February 24, 2026
Lovely lady that dealt with us
Lovely lady that dealt with us. Explained everything and was not pressured into anything
February 19, 2026
The lady on the phone was well spoken…
The lady on the phone was well spoken very helpful and professional
February 26, 2026
Get a call from Penny this morning
Get a call from Penny this morning , explaining the process and the complete cover , very good communications. peace of mind is important when you're busy knowing all is cover . well done GID Penny.K.
February 25, 2026
Had a phone call with Wayne Taylor…
Had a phone call with Wayne Taylor today and couldn’t thank him enough. Excellent customer service from him, he was so lovely and patient with me and just a genuinely lovely person to talk to. He thoroughly explain everything to me to ensure i was fully aware and understood the information being given to me, Really reccomend and can’t thank him enough.
February 23, 2026
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