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GID Ltd. Reviews 

2,341
•
TrustScore 5 out of 5

4.8

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 457 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally polite, professional, and thorough when carefully explaining complex policy options and answering questions. Consumers note that telephone interactions feel entirely seamless, reassuring, and welcoming, making it remarkably easy to understand all the available products and agreements. Some reviewers were not happy with unresponsive communication channels, unexpected policy bundles, or concerns about the necessity of purchased coverage during phone sales calls. A few people also mentioned occasional customer service delays, delayed fund transfers, or inconvenient call scheduling that somewhat detracted from their overall satisfaction.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting how polite, helpful, and professional the... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and professional... See more

Service

Reviewers highlight positive aspects of service, praising staff members for being polite, helpful, and... See more

User experience

Clients share positive opinions on user experience, describing the overall process as very easy, simple, and... See more

Product

Customers had positive experiences with product, highlighting the detailed knowledge and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wayne was very professional, respectful and friendly, Explained the process and products to me very clearly, was not inpatient with me despite repeatedly asking him to repeat some of the things I d... See more

Rated 5 out of 5 stars

I spoke with a very pleasant person who pointed out the problems I might have, were my car to be involved in an accident or written off. She was very matter of fact and not at all pushy. She very pati... See more

Rated 5 out of 5 stars

Very pleasant phone call from Tina who explained the reason for her call, the possible shortfall between any insurance claim and the money owed at that time on the cars finance.She explained it very... See more

Rated 5 out of 5 stars

Catherine was extremely polite and helpful. She explained every thing clearly and easy to understand. It's refreshing to speak to someone with knowledge of their product etc.

Company details

  1. Insurance Agency
  2. Insurance Broker

Written by the company

GID are a financial services business operating exclusively in the automotive industry. The company was launched in 2010 having previously provided the same service for 15 years when part of Bank of Scotland. Changing vehicle is a significant event in people’s lives. The compliance-led service is designed to provide important information and offer free financial services advice enabling customers to make informed decisions in relation to certain Financial Services products such as Mechanical Breakdown Insurance and GAP Insurance which is only available for a limited period after taking delivery of the vehicle. GID partner with dealers, lenders and brokers who prefer to outsource this work to a specialist firm.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,341)

434 reviews in the last 12 months

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Rated 5 out of 5 stars

I was contacted by Cath Harper who made…

I was contacted by Cath Harper who made it plane and simple for me to have extra accidental cover for my new car with Gap Cover and helped to give me peace of mind for any future problems. Also it's very helpful to know i can get in touch with you for any problems that might occur.
Thank you Cath for all your help, you were great.
Bill Summers 😉

June 10, 2026

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