Wayne was very professional, respectful and friendly, Explained the process and products to me very clearly, was not inpatient with me despite repeatedly asking him to repeat some of the things I d... See more
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Review summary
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I spoke with a very pleasant person who pointed out the problems I might have, were my car to be involved in an accident or written off. She was very matter of fact and not at all pushy. She very pati... See more
Very pleasant phone call from Tina who explained the reason for her call, the possible shortfall between any insurance claim and the money owed at that time on the cars finance.She explained it very... See more
Catherine was extremely polite and helpful. She explained every thing clearly and easy to understand. It's refreshing to speak to someone with knowledge of their product etc.
Company details
Written by the company
GID are a financial services business operating exclusively in the automotive industry. The company was launched in 2010 having previously provided the same service for 15 years when part of Bank of Scotland. Changing vehicle is a significant event in people’s lives. The compliance-led service is designed to provide important information and offer free financial services advice enabling customers to make informed decisions in relation to certain Financial Services products such as Mechanical Breakdown Insurance and GAP Insurance which is only available for a limited period after taking delivery of the vehicle. GID partner with dealers, lenders and brokers who prefer to outsource this work to a specialist firm.
Contact info
Unit 3a & 3b Genesis Centre, WA3 7BH, Warrington, United Kingdom
- 01925 555508
- admin@gidltd.com
- gidltd.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Wonderful advice and value for money
Clear and gave me wonderful advice. I’m glad I listened to my voicemails for once 😂 because I would have never known the options given to me. She was very sweet as well and answered all my questions! Thank you 😊
April 28, 2026
Nicola Lowry excellent customer service…
Nicola Lowry excellent customer service really think she is a diamond for helping today with my gap insurance !!
April 28, 2026
When I questioned the overall price of…
When I questioned the overall price of the insurance, the response I got was quite condescending.
All the facts were there and explained to me, so no real complaint - just felt a bit condescending.
April 27, 2026
I spoke with Tina today
I spoke with Tina today, she was very helpful and informative. Would be happy to use this company in the future again.
April 23, 2026
Great product for full peace of mind
April 23, 2026
Mis leading policy
I was advised that the gap policy included extras such as key cover, excess cover, accident manager so I agreed to the cover .
When I received an email I can see that they are individual policies .
I only wanted GAP insurance so I believe I was mis sold the other aspects of the policy !
I received a call back from the original handler who confirmed that it is a complete package only.
The salesman was very informative and helpful .
I did explain to him that I felt that the policy wording showing that the gap insurance was a fraction of the cost was not good .
April 22, 2026
Reply from GID Ltd.
Hi Dawn, Many Thanks for your comments, I am very sorry for how you feel. I would like to take the opportunity to have our Compliance Team review your experience. Please can you e-mail me directly at catherinemythen@gidltd.com to discuss. Best Wishes Catherine
I had a good experience
I had a good experience. Everything was explained to me well. I was understood and listened too. I felt comfortable and well informed to make my decision. I spoke to Katherine Walsh.
April 22, 2026
The person I spoke to she was nice…
The person I spoke to she was nice explained really well but if a misunderstanding happened but we sorted it out her explanation was really good and I went ahead with it
April 22, 2026
The Wonderful Wayne Taylor
Wayne was super helpful and genuine, great service on the phone, very clear communication, helpful on answering some questions on the GAP insurance, I having abit of a tough time adjusting to a different life I thought I was going to have, bought a car to cheer me up, was feeling a little down this afternoon, but he was kind, caring and helpful, I really hope he’s recognised, thanks again
April 22, 2026
Well explained and very efficient.
April 16, 2026
Catherine Mythen explained all the i…
Catherine Mythen explained all the i needed to know about my finance agreement, im very happy working with you guys!
April 15, 2026
The advisor who called me today was…
The advisor who called me today was Tina Ireland and she was amazing. Spoke clearly and explained things properly
April 14, 2026
Great service and very polite and would…
Great service and very polite and would recommend then to every one
April 14, 2026
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