The product met or exceeded expectations, the shoes were true to size. I only wish they had better delivery options which would have given them a 5 star.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service was super friendly, and you could reach the support team anytime. My shoes didn't fit quite right, and they replaced them for free.
Company replied
I discovered the brand by accident on social media and decided to take a chance, and buy a pair of shoes for my husband. I was (and still am) amazed and delighted by the quality of Gifennse’s wor... See more
Company replied
The shoes this company manufactures can clearly hold their own with any top rated leather shoe in the business. As impressive as the quality and presentation of the shoe, is the best in class customer... See more
Company replied
Company details
Written by the company
30% Off For Over $400 And Free shipping exchange and returns on Men's Leather (Genuine) Shoes at Gifennse.com. Gifennse proudly presents the collection includes timeless models such as Chelsea Boots, Brogues, Oxfords, Derby shoes.
Contact info
Room 510, Building 1, Dongyue Science and Technology Innovation Valley, No. 100, Yongtai Jixian Back Street, Baiyun District, 510440, GuangZhou, China
- +1(323) 208-9125
- support@gifennse.com
- gifennse.com
3.7
Average
65 reviews
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am still waiting for the item that I…
I am still waiting for the item that I purchased for how many weeks now.
January 27, 2026
Reply from Gifennse
We apologize for the wait. Your shoes were delivered on 5 February 2026. If you haven't received them, please contact our customer service at support@gifennse.com. We will provide you with any support you may need.
Reply from Gifennse
We apologize for the wait. Your return has been processed. Please feel free to contact us if you have any questions. Thank you.
Wow, so impressed
Wow. My shoes arrived today. Both pairs I ordered look fantastic. I was so impressed by the Quality and the Packaging. You got my special request and order correct. Thank you so much for that. The shoe horn was a nice extra touch, in addition, to the shoe blankets.
January 5, 2026
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
Reply from Gifennse
We apologize for the wait. Your shoes were delivered on January 13, 2026. If you haven't received them, please contact our customer service at support@gifennse.com. We will provide you with any support you may need.
Hello
Hello, I ordered the shoes on December 8th, and I still haven't received them. The website indicated delivery by December 16th at the latest. It's now January 4th and I haven't heard anything. I hope to receive them someday. Sincerely,
December 8, 2025
Reply from Gifennse
We apologize for keeping you waiting. Your shoes have been returned due to customs detention. We have agreed to your refusal to pay, and you do not need to pay for the shoes. Thank you.
Service was fast and quality of shoes…
Service was fast and quality of shoes A+, I am amazed, bravo 👏
December 25, 2025
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
Reply from Gifennse
Dear Daniel,We sincerely apologize for any inconvenience caused. We provided the wrong tracking number, which has now been corrected. The shoes are currently in transit, and we have sent the tracking information to your email again. Please check your email. Thank you.
SCAM
No order confirmation. Order did not ship within 5 to 7 business days. When provided tracking information, order never shipped only the label was created. Terrible customer service. This site is likely a scam
December 8, 2025
Reply from Gifennse
Hi Jonathan,we are very sorry to have kept you waiting. We have noticed your message and chargeback, and we are already checking the latest shipping status of your order.We shipped it on the 8th, and standard shipping is expected to take 7-12 days to arrive.
Workman shio
November 27, 2025
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
Painted Oxford cut shoes from Gifennse
The product met or exceeded expectations, the shoes were true to size. I only wish they had better delivery options which would have given them a 5 star.
October 27, 2025
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
You sent the wrong size!I wear a size…
You sent the wrong size!I wear a size 10 1/2. Gifennse mailed me a size 7 .
Please correct it this . Ship me a size 10 1/2 burgundy.
It took over 2 weeks to receive this order and the charge is on my Saks Card .
September 26, 2025
Reply from Gifennse
Hello, we are very sorry for the inconvenience caused. However, your order information shows that you placed an order for Hand-Dyed Whole Cut Oxford Burgundy / 7 SKU DB101A-39F/7. We have already communicated with you that we can replace it for you free of charge, but you have initiated a chargeback, so we cannot process a return, refund, or replacement for you. Please cancel the chargeback, and we will replace it or process a return and refund for you.
I did not talk to a representative to…
I did not talk to a representative to express my size shoes
September 16, 2025
Reply from Gifennse
We apologize for any inconvenience this may cause. If the size is not suitable, we can provide you with a free exchange. Please contact our customer service email support@gifennse.com or let us know your contact email and our customer support staff will contact you.
Excessive delay in deliveries
More than 15 days waiting for the delivery of my shoes. I am still waiting. When I . tried to find out what was going onAutomatic answer responded I have to wait 7-8 more days. There is no way you can tract you order in this website
I live in Florida, not in Hawaii or Guam. This is unacceptable
September 28, 2025
Reply from Gifennse
We apologize for the delay. Our shoes are hand-made and painted, so they take 3-7 business days to ship. Standard shipping time is 7-12 business days. We are continuing to follow up on your order status. Due to the holiday period from October 1st to 8th, our response time may be delayed. We apologize for the inconvenience.
Poor customer service experience
If youre shipping internationally, their 'two day shipping' is more like three weeks, even if their customer service team assures you they can deliver in a few days. After realizing the shoes would be extremely delayed, I needed to modify the delivery with the shipper. Gifennse ensured me the delivery could not be modified, there was nothing they could do. Thankfully I worked with UPS directly to modify the delivery, but this is something Gifennse could have and should have taken care of on my behalf. Very poor experience, I wont be returning.
September 28, 2025
Reply from Gifennse
We apologize for the delay. Your address is in a remote area, so we're unable to provide expedited UPS shipping. We apologize for the inconvenience and will refund the expedited shipping fee. October 1st-8th is a holiday period, and we will optimize our operations to provide you with a better experience. Have a nice day.
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
I ordered shoes from Gifennse and…
I ordered shoes from Gifennse and overall I’m satisfied. The design matches the pictures and the fit is good. Shipping took a bit longer than expected, but the quality and style make up for it.Customer service very responsive.
September 25, 2025
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
These shoes are very artistic
These shoes are very artistic. This has to be the finest shoemaker in the world.
September 3, 2025
Unprompted review
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
True to image
I discovered the brand by accident on social media and decided to take a chance, and buy a pair of shoes for my husband. I was (and still am) amazed and delighted by the quality of Gifennse’s work.
Their shoes are simply stunning, in every single detail. I will surely order more pairs and recommend them to everyone around me.
Please consider making women shoes. I would love to buy a few pairs for myself!
Anyways, thank you for your beautiful work and customer support. 🙏🏽
August 22, 2025
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
The quality on the shoes are really bad…
The quality on the shoes are really bad and not as shown online. I am really displeased with the order and the company is defrauding its customers
September 2, 2025
Reply from Gifennse
We apologize for any inconvenience this may cause. Our shoes are handmade. If you encounter any quality issues, you can contact our customer service for a replacement. support@gifennse.com.
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