The product met or exceeded expectations, the shoes were true to size. I only wish they had better delivery options which would have given them a 5 star.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service was super friendly, and you could reach the support team anytime. My shoes didn't fit quite right, and they replaced them for free.
Company replied
I discovered the brand by accident on social media and decided to take a chance, and buy a pair of shoes for my husband. I was (and still am) amazed and delighted by the quality of Gifennse’s wor... See more
Company replied
The shoes this company manufactures can clearly hold their own with any top rated leather shoe in the business. As impressive as the quality and presentation of the shoe, is the best in class customer... See more
Company replied
Company details
Written by the company
30% Off For Over $400 And Free shipping exchange and returns on Men's Leather (Genuine) Shoes at Gifennse.com. Gifennse proudly presents the collection includes timeless models such as Chelsea Boots, Brogues, Oxfords, Derby shoes.
Contact info
Room 510, Building 1, Dongyue Science and Technology Innovation Valley, No. 100, Yongtai Jixian Back Street, Baiyun District, 510440, GuangZhou, China
- +1(323) 208-9125
- support@gifennse.com
- gifennse.com
3.7
Average
65 reviews
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this one
It's worth the price. I got Oxford shoes - they have a classic style, and they're real cowhide leather.
September 2, 2025
Unprompted review
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
4 weeks after ordering and we still…
4 weeks after ordering and we still dud’s receive shoes. We order them for an event and now we have to find another solution. Never ever will i use your company again.
August 22, 2025
Reply from Gifennse
We apologize for the long wait. Our shoes are handmade and take about 7-10 working days to complete. International logistics time is uncertain, and the shipping time is 7-12 working days. We apologize for the inconvenience caused to you.
The customer service was super…
The customer service was super friendly, and you could reach the support team anytime. My shoes didn't fit quite right, and they replaced them for free.
August 7, 2025
Unprompted review
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
A birthday gift for my husband
My husband really loved these shoes when he saw them. They fit perfectly he tried them on, and the leather feels super soft.
August 11, 2025
Unprompted review
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
Ghost zipper
It starts at the website the particular boot that I ordered I was given a one-sided view of the boot what I didn't see the inner portion of the boat was a zipper there was no indication in the description that one even existed I love the boots they look much better in person . The sad part is that I ordered two pairs and they both going to come with zippers, look very careful at the photograph if you ordering boots and look for a zipper you got to know what you're looking for, can't wait to wear them.
August 31, 2025
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
I loved the color and style but the…
I loved the color and style but the shoe was too narrow and even though I tried to stretch the leather it still hurt my feet. Customer is horrible. The number is like someone's phone number and no one answered my email about when the item was gonna be shipped
August 22, 2025
Reply from Gifennse
We are very sorry for the inconvenience caused to you. If the shoes do not fit, we can replace them for free. Please contact our support email: support@gifennse.com. If you have any questions, please feel free to contact us. Thank you.
SCAM SITE
I bought shoes from this company and have received radio silence. There’s virtually no customer service, and I was given a fraudulent link to “track” my order. I’m now having to report fraud through my bank for a $200 purchase. Don’t waste your time or money on this scam site.
August 20, 2025
Unprompted review
Reply from Gifennse
We are very sorry for the inconvenience caused to you. For any shipping issues of shoes, please contact our customer service email support@gifennse.com or online customer service and we will solve it for you.
Great quality and beautifully made shoe
Ordered the hand dyed suture loafer in brown for my boyfriend for his birthday. They were a size too big, amazing quality though. I contacted them about getting a different size, they were helpful and got me a smaller size right away. He loves his shoes and the quality is very nice. I also purchased the shoe polishing kit. Which he loved as well.
August 28, 2025
Unprompted review
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
That was absolutely amazing
It's my first time trying green leather shoes, and they're super eye-catching.
July 30, 2025
Unprompted review
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
These shoes are good quality now that I…
These shoes are good quality now that I have them.
August 14, 2025
Unprompted review
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
Top quality and craftsmanship boots
Recieved my boots today and i was very impressed by the quality and craftsmanship of these boots.Very sleek and comfortable boots.These can be worn casual or formal.Anyone wants good quality boots this is your spot.
August 15, 2025
Unprompted review
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a wonderful day!
Must have shoes
1:The customer service is wonderful. You can reach anytime and they get back to you with the best possible help.
2:Second the shoes quality is 100% pure soft leather and fits well.
3:the packaging is so good.
August 12, 2025
Unprompted review
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
I ordered shoes and they were great and…
I ordered shoes and they were great and beautiful, also great quality. They have great and friendly customer service and resolve the problems very quickly. I can recommend.
June 14, 2025
Unprompted review
Reply from Gifennse
Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.
Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.
We will continue to strive to do better. We look forward to serving you again.
Have a nice day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.