We bought an e gift card for a friend. We wanted to do this before a leaving occasion but couldn’t alter when the email & card/gift was sent. It would have been really helpful if the website had the f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to navigate site and choose gift card. Quick email delivery. Would give 5 stars if there was a user friendly print at home option similar to the Amazon print at home gift voucher.
Company replied
This is a follow-up after I posted a 1 star review for non-receipt of a garden voucher. Since then, Giftcards have responded to my email, apologised, and issued a full refund. I’m giving a 3 star revi... See more
Company replied
Ordered £30 ecard for Tesco, all went well. Remaining £20 requested for Iceland, charge of £1.50 charged as admin fee, not sure what administration required but then when tried to use in store it wasn... See more
Company replied
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Giftcards.co.uk
Hi Steve Cullimore,
Thank you for your feedback.
We always aim to provide clear value and variety for our customers. When redeeming an All-in-1 Choice Gift Card, the vast majority of our retail partner options are completely free to select. For the small selection of premium brands that do carry a processing fee, this is always fully and transparently displayed in the shopping cart before you complete your choice.
We are committed to upfront transparency and ensure there are always plenty of excellent, fee-free gift card options available for you to enjoy.
If you have any questions or need assistance finding the best options on our platform, please feel free to reach out to our support team directly at support@giftcards.co.uk.
With kind regards,
Violet - Team Giftcards.co.uk
(sent via mail)
the purchase of the card i got was easy…
the purchase of the card i got was easy and the customer service support i cant fault
June 12, 2026
Reply from Giftcards.co.uk
Hi Robert Gordon,
Thank you so much for this wonderful feedback! We are absolutely delighted to hear that you found the purchasing process easy and that our customer service team met your expectations. Providing seamless and faultless support is exactly what we strive for.
We appreciate your business and look forward to serving you again in the future. If you ever need any assistance, please contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
It was easy to purchase the giftacards…
It was easy to purchase the giftacards and have them sent by email to the recipients.
May 19, 2026
Reply from Giftcards.co.uk
Hi Susan,
Thank you so much for the great feedback! We are absolutely delighted to hear that ordering and sending your gift cards via email was such a smooth and seamless process for you.
We hope to welcome you back to our site again soon! If you ever need any assistance in the future, please contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Easy to order came straight through
May 18, 2026
Reply from Giftcards.co.uk
Hi Bev,
Thank you for sharing your experience! We are so glad to hear that the ordering process was hassle-free and that everything arrived in your inbox without delay.
We look forward to making your next order just as easy! If you ever need any assistance in the future, please contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
A quick and easy transaction
A quick and easy transaction. The recipient received the gift card quickly and on his birthday. I would recommend Gift cards and be happy to use them again.
May 21, 2026
Reply from Giftcards.co.uk
Hi Christine Haslam,
Thank you so much for this wonderful feedback! We are absolutely delighted to hear that the gift card arrived perfectly on time for the recipient's birthday, making for a smooth and memorable celebration. Knowing that you would recommend us and plan to use our services again means the world to our team.
We appreciate your business and look forward to serving you again in the future. If you ever need any assistance, please contact us at support@giftcards.co.uk.
With kind regards,
Violet - Team Giftcards.co.uk
(sent via mail)
Very very helpful and also patent with me
Very very helpful and also patient with me as I’m not very computer literate all in all brilliant
May 20, 2026
Reply from Giftcards.co.uk
Hi Mrs. Sheila Teresa Moakes,
Thank you so much for taking the time to share your experience! We completely understand that navigating online systems can sometimes be tricky, and we are absolutely delighted that our team could provide the patience and support you needed.
We appreciate your support and look forward to providing you with another seamless experience. If you ever need any assistance, please contact us at support@giftcards.co.uk.
With kind regards,
Violet - Team Giftcards.co.uk
(sent via mail)
Great service
June 9, 2026
Reply from Giftcards.co.uk
Hi A. Rabetts,
Thank you for your wonderful feedback! We are thrilled to hear that you experienced great service with us, as providing top-tier support is always our goal.
We appreciate your support and look forward to providing you with another seamless experience. If you ever need any assistance, please contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Unable to use the remaining balance
May 20, 2026
Reply from Giftcards.co.uk
Good day,
Thank you for your feedback. We apologise for any inconvenience you've faced, and we appreciate you highlighting this issue so we can address it moving forward.
Please contact our support team to address this issue regarding your redemption. For questions about other gift card brands, you will need to contact the issuer directly.
If you need further help, please contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Superfast delivery by email and easy to…
Superfast delivery by email and easy to put on via the code
June 10, 2026
Reply from Giftcards.co.uk
Hi Mark Faizey,
Thank you for sharing your experience with us! We are delighted to hear that you received your email delivery promptly and found the code simple and straightforward to redeem.
We appreciate your business and look forward to serving you again in the future. If you ever need any assistance, please contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Unreasonable
Having been presented with a £30 voucher from work, when I redeemed it for a voucher to be used at Aldi, I was charged £1.50 admin fee, so basically I only received £28.50.
If this going to happen then those companies should not be on the list of choices.
Very unfair.
June 9, 2026
Reply from Giftcards.co.uk
Hi Mr. Martin Barker,
Thank you for sharing your feedback. We are very sorry to hear about your negative experience, and we appreciate your insights as we work to make things better.
Please note that during the redemption process with the All-in-1 Choice Gift Card, some gift cards may have a fee. The fees will be clearly displayed once you add a gift card to your shopping cart. There are also plenty of options available without extra costs.
If you need further help, please contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
No gift card sent
June 9, 2026
Reply from Giftcards.co.uk
Hi Dan Hilton,
Thank you for your feedback. We are very sorry to hear about your negative experience, and we appreciate your insights as we work to make things better.
Digital gift cards are generated and usually sent within 1 hour of purchase. Sometimes the email might end up in the spam folder or promotions folder, so it's worth checking there. It can sometimes be hidden on mobile devices, but if you log in via a desktop, the Promotions folder should be visible.
If you still cannot find it and need further help, please contact us at support@giftcards.co.uk so we can look up your order right away.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
great cards at a good price
May 19, 2026
Reply from Giftcards.co.uk
Hi Lucia Dunlop,
Thank you for sharing your positive experience! We are delighted to hear that you are pleased with our selection of gift cards and our competitive pricing. Providing excellent value is always our priority.
We appreciate your business and look forward to serving you again in the future. If you ever need any assistance, please contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Everything came through on time and
Everything came through on time and, best of all, the gift card works! Thank You
June 9, 2026
Reply from Giftcards.co.uk
Hi Craig Spencer,
Thank you so much for the fantastic review! We are so glad to hear everything arrived right on time and that your gift card is working perfectly. There’s nothing better than a smooth, hassle-free transaction!
We appreciate your support and look forward to providing you with another seamless experience. If you ever need any assistance in the future, please contact us at support@giftcards.co.uk.
With kind regards,
Violet - Team Giftcards.co.uk
(sent via mail)
Restaurant Birthday gift
Good experience but please show recipients email address on the invoice where its different from the person ordering
June 9, 2026
Reply from Giftcards.co.uk
Hi Patrick Beale,
Thank you very much for your valuable feedback! We are so glad to hear you had a good experience overall, and we genuinely appreciate you highlighting this idea for the invoice details. I will be sure to share this suggestion with our development team so we can look into making separate recipient emails clearer on our receipts.
We look forward to making your next order just as easy! If you ever need any assistance in the future, please contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Very quick and easy to use.
Very quick and easy to use.
Needed a birthday present for my nan so bought her a gardening gift card so she could buy some flowers. I could've bought them myself but they wouldn't have survived due to my lack of skills.
The code was sent extremely fast and I was able to gift her a pleasant surprise. Will use again!
February 7, 2026
Reply from Giftcards.co.uk
Hi Danyeol Davis,
Thank you for sharing such a warm 5‑star review. It genuinely put a smile on our faces.
Brilliant to hear everything ran smoothly for you, and your nan sounds like she’ll get plenty of joy from choosing her own flowers. A wise move too… some blooms really don’t take kindly to a less‑than‑green thumb.
Glad the code reached you in a flash and helped you pull off a lovely little surprise. That’s exactly the sort of moment we love being part of.
We’d be more than happy to welcome you back whenever you need another gift sorted.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
My experience of ordering was…
My experience of ordering was relatively easy once I understood how to manoeuvre on the platform.
June 9, 2026
Reply from Giftcards.co.uk
Hello,
Thank you so much for the lovely 4‑star review. Pleased to hear your ordering experience went smoothly once you got the hang of navigating the platform.
We know the first visit can feel a bit like finding your footing, so your feedback is genuinely appreciated If there’s ever anything you feel could flow better, just let us know through our support team at support@giftcards.co.uk. We’re here to keep things easy and fuss‑free.
With kind regards,
Lila - Team Giftcards.co.uk
(sent via mail)
Was easy to order and send to my friend…
Was easy to order and send to my friend for her birthday 🎂
May 18, 2026
Reply from Giftcards.co.uk
Hi Philomena Bradley,
Thank you so much for the lovely 5‑star review.It genuinely means a lot. Great to hear the whole process felt nice and easy when sending your friend’s birthday.
If there’s ever anything else you need, just give us a shout at support@giftcards.co.uk.
With kind regards,
Lila - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Morad Jaali,
Thank you for the brilliant 5‑star review. Really gad to hear you had a good experience. Hearing that the website and gift card were easy to use really does make our day.
The recommendation is genuinely appreciated. It means a lot. If there’s ever anything you’d like us to improve or tweak, we’re all ears at support@giftcards.co.uk.
With kind regards,
Lila - Team Giftcards.co.uk
(sent via mail)
No customer service support when…
No customer service support when vouchers didn’t open. Had to buy again as wasn’t able to resolve problem.
June 8, 2026
Reply from Giftcards.co.uk
Hello Adrian Martin,
Thank you for taking the time to leave your thoughts. I’m genuinely sorry things went sideways for you. Having vouchers that won’t open is frustrating enough, and you shouldn’t have felt pushed into buying a second time.
We’d never expect you to buy something twice, so if you’d be willing to get in touch with our support team at support@giftcards.co.uk, and refer to this review and being in contact with me, we’ll look into what went wrong and sort out a refund or replacement where needed. We’d like to set this right and make your next experience far smoother.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Terribly complicated.
Terribly complicated for something that should be easy. Elderly parents had no chance at understanding how to use the digital voucher with no instructions provided. When you receive the email you cant just use it, you have to register on a different site and apply for your card number and pin. I also got charged a card fee which wasn't on my final bill or disclosed at anytime. Stay away!
June 8, 2026
Reply from Giftcards.co.uk
Hello Rich,
Thanks for your review. I’m really sorry the whole thing felt far more complicated than it should have been, especially when helping your parents. We’ll be reviewing how we explain the digital voucher steps so they’re much clearer.
Regarding the fee you were charged: some banks may treat the transaction as a cash advance. That can lead to a cash‑transaction fee and interest being added by the bank. This based on the Merchant Category Code we’re assigned to, so it’s not something we’re able to control.
However, our finance team can refund both the cash fee and any interest your bank applied. Please email our support team at support@giftcards.co.uk and we’ll guide you through the information we need to arrange the refund.
With kind regards,
Lila - Team Giftcards.co.uk
(sent via mail)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.