We bought an e gift card for a friend. We wanted to do this before a leaving occasion but couldn’t alter when the email & card/gift was sent. It would have been really helpful if the website had the f... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Easy to navigate site and choose gift card. Quick email delivery. Would give 5 stars if there was a user friendly print at home option similar to the Amazon print at home gift voucher.
Company replied
This is a follow-up after I posted a 1 star review for non-receipt of a garden voucher. Since then, Giftcards have responded to my email, apologised, and issued a full refund. I’m giving a 3 star revi... See more
Company replied
Ordered £30 ecard for Tesco, all went well. Remaining £20 requested for Iceland, charge of £1.50 charged as admin fee, not sure what administration required but then when tried to use in store it wasn... See more
Company replied
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Thank you! Great Fast Service
Fast, hassle-free and straight to the point. Received within 20 mins! Great Service - Thank you
May 18, 2026
Reply from Giftcards.co.uk
Hi Katy Brown,
Thank you for the fantastic review and feedback. Genuinely pleased to hear it. It’s great to know the service came across as fast, hassle‑free, and straight to the point. Knowing you had everything sorted within 20 minutes is exactly the service we aim to provide.
If you need any further support or have additional requirements, our team is always available at support@giftcards.co.uk.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Don't know what your talking about what…
Don't know what your talking about what gift card you 🤔 talking about
June 5, 2026
Reply from Giftcards.co.uk
Hello Kathleen Farrell,
Thank you much for the 5‑star rating. It genuinely means a lot to us.
It looks like you most likely received a review request because of a purchase made through our platform, or a gift card redemption that’s been fulfilled. If you'd like us to look into the exact order or redemption, please feel free to reach out to our team for a quick check or ask for order clarification at support@giftcards.co.uk.
With kind regards,
Lila - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Oscar,
Thanks a tonne for the 5‑star rating. Really chuffed you found our platform quick and easy to use. If you ever fancy popping back or need a bit of support along the way, please feel free to reach out to our team at support@giftcards.co.uk.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
In store only?
Purchased to use online, only to realise it then couldn’t be. Should be made obvious before buying
June 7, 2026
Reply from Giftcards.co.uk
Good day,
Thank you for your feedback. We are very sorry for the inconvenience this has caused.
Depending on the specific merchant's terms and conditions, some gift cards are restricted to online use only, in-store use only, or can be used for both.
If you need further assistance, please reach out to our team at support@giftcards.co.uk, and we will be more than happy to look into your order and assist you.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
transaction went smoothly
transaction went well and email straight to my friend with no delay or issues
June 6, 2026
Reply from Giftcards.co.uk
Hi Ryan Dąbrowski,
Cheers for the brilliant feedback. Great to know the process was quick, simple, and reached your friend right off the bat. Thanks for the 5 stars. Your support means a lot.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
It didn’t arrive
It didn’t arrive! Once I contacted the company it was put right very quickly but if I hadn’t asked the recipient if she’d received it we wouldn’t have known.
June 6, 2026
Reply from Giftcards.co.uk
Hello Mrs Sue Bichener,
Thank you for sharing this. I’m really sorry your gift didn’t reach the recipient on Saturday as it should have, especially when the email address was correct, and I can see how frustrating it must’ve been to only discover the issue by checking in yourself.
I’m glad we were able to resend the digital card for you that same day and that it arrived safely soon after, though I completely take your point that you shouldn’t have had to chase it. I completely understand why the delay left you unsure of what had gone wrong. We’ll be looking into what went wrong so we can tighten things up and stop this happening again.
If you ever need anything else or want us to look into this further, our support team are always on hand.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Ease of ordering
Ease of ordering, immediate delivery recipient delighted as was a birthday gift and will be put or has been put to great use.
April 27, 2026
Reply from Giftcards.co.uk
Hi T. D. Edgley,
Thank you so much for taking the time to share this wonderful feedback with us! We are absolutely delighted to hear that you found the ordering process easy and that the gift card was delivered immediately.
There is nothing better than knowing a birthday gift arrived right on time and that the recipient was so pleased with it. We truly appreciate you choosing our service for such a special occasion, and it is lovely to hear that it is already being put to great use!
If you ever need any assistance with future gifts or orders, please don't hesitate to reach out to us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
CHEATS
It didn’t arrive, in spite of being promised and ‘re-sent’ by the company. My bank advised me to cancel my card as it’s a scam. Do not use these people
June 5, 2026
Reply from Giftcards.co.uk
Good day,
Thank you for sharing your experience and providing us with this feedback. We are truly sorry to hear about the distress and frustration this situation has caused you, as we never want our customers to feel left in the dark regarding their purchases.
Typically, digital gift cards are generated and delivered within an hour of purchase. In some cases, corporate email filters or firewalls may block the message.
We completely understand and support your decision to follow your bank’s advice to secure your account. When a transaction or delivery does not go as expected, taking immediate steps with your financial provider is the safest course of action to protect your personal and financial information.
Please know that we take delivery issues and security concerns very seriously, and we are committed to investigating what went wrong in our system regarding your missing order.
If you or your bank require any transaction details or formal documentation to assist with their investigation, please reach out to us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
A great easy option for gifting to…
A great easy option for gifting to garden lovers. The process was simple and the receiver was so chuffed.
Thank you.
May 14, 2026
Reply from Giftcards.co.uk
Hi Moira Carter,
Thank you so much for sharing this wonderful feedback with us! We are absolutely thrilled to hear that the gift card brought such joy to the garden lover in your life and that the process was simple and smooth for you.
There is nothing better than knowing a gift was well-received, and we truly appreciate you choosing our service to send a little extra happiness to your friend.
If you ever need any further assistance with future gifts or orders, please don't hesitate to reach out to us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
These people are scammers
Be very careful. Do not ever use this company they are scammers at worst and at best allow scammers to use their service and offer absolutely no help if you want to get your money back when you have been duped. Based on their email reply to my complaint they know full well it is happening. I put it to them to be an honest business and resolve this problem and give me my money back after I was targeted by these scammers via my Amazon account.
June 5, 2026
Reply from Giftcards.co.uk
Hi Aitken,
Thank you so much for taking the time to share your feedback with us. We genuinely understand how incredibly stressful and upsetting it is to deal with the aftermath of a scam, and we appreciate you bringing your experience to our attention.
We want to reassure you that we take reports of fraudulent activity extremely seriously, and we do not tolerate transactions that compromise our customers' security.
When a transaction is successfully completed on our end using the provided financial and verification information, our system processes it automatically. Because we cannot reverse these completed funds directly, we strongly recommend contacting your bank or payment provider immediately to report this unauthorised activity. They are equipped to secure your financial accounts and can investigate the charge to help you dispute the payment.
If you need any assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Violet - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Jack,
Thank you so much for sharing your feedback! We are absolutely delighted to hear that you found our service very easy to use.
We always aim to keep the process as simple and straightforward as possible, so it is wonderful to know it worked perfectly for you.
We truly appreciate your support, and if you ever need any further assistance in the future, please feel free to reach out to us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Great present and arrived on time for my friend's birthday
The gift card was a birthday present and arrived in time for my friend's birthday. She was delighted
June 1, 2026
Reply from Giftcards.co.uk
Hi Sue Honey,
Thank you so much for sharing this wonderful feedback with us! We are absolutely thrilled to hear that the gift card arrived right on time for your friend's special day and that she was so delighted with it.
There is nothing better than knowing we were able to help make a birthday celebration a little brighter, and we truly appreciate you choosing our service for such a special occasion.
If you ever need any further assistance with future gifts or orders, please don't hesitate to reach out to us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
I struggled with this
I struggled with this - but, it was the first Giftcard I'd requested on-line. Next time - I will go into the store and buy a card.
June 5, 2026
Reply from Giftcards.co.uk
Hi Suzanne,
Thank you so much for taking the time to share your feedback with us. We are truly sorry to hear that you struggled with your first online gift card request, and we completely understand how frustrating it can be when a new process isn't as smooth as expected.
We always want our online service to be easy and straightforward, especially for first-time users, so it is disappointing to know we fell short of making this a seamless experience for you. While we completely understand preferring the simplicity of buying a card directly in-store next time, we would love the opportunity to make things easier for you online if you ever decide to give us another try.
If you are still having any trouble with the voucher you requested or if you need any further assistance getting it sorted, please don't hesitate to reach out to us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
When you request a e voucher people…
When you request a e voucher people shouldn’t have to then request a card you should be able to use the voucher that’s been emailed
June 5, 2026
Reply from Giftcards.co.uk
Hi Tony Hollingworth,
Thank you so much for taking the time to share your feedback with us.
You are absolutely right, and we completely agree that using a voucher received via email should be direct and effortless, without any extra steps or hoops to jump through. We are truly sorry that this process felt unnecessarily complicated and caused you this frustration.
Our main goal is to make using your gift cards as seamless and straightforward as possible. Your feedback is incredibly important to us, and we are sharing it directly with our team so we can review our system and work on making the redemption process much easier and more intuitive for everyone.
If you are currently experiencing any difficulties with your emailed voucher or if you need further assistance getting it sorted, please don't hesitate to reach out to us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Do Not Buy!
Have had an absolute nightmare with this company. I received a Home and Garden card for Christmas and redeemed it on their website for a B&M e-card. I have tried to redeem the card at two separate B&M stores now and both times have been told that the card number is invalid. Gift cards say it is B&M’s issue and B&M say as it wasn’t purchased from them they don’t have access to the system and so they can’t help either. Have sent a final email to gift cards this morning but what an absolute scam. I bet most people would just leave it and lose the money, they must be making a fortune out of this!!! My recommendation is this - DONT BUY! stick the £25 cash in a card instead, it’s not worth the hassle.
I’m unable to reply directly to the response from Janice below but yes, I am using the newly issued card and I have sent a final email to Cindy to request escalation to a manager. That was on 6th June - still no response from them! Shocking!😮
June 8, 2026
Unprompted review
Reply from Giftcards.co.uk
Hi Sarah Hancox,
Thank you for sharing your experience and for giving us this feedback. We truly appreciate you speaking up, as it helps us identify where we need to improve.
I am sincerely sorry for the ongoing frustration and the delay in getting this resolved for you. We absolutely take matters like this seriously, and I completely understand how stressful this situation is.
To clarify, we have checked your voucher on our end and can confirm that the balance is active and correct. Because the issue is happening with the store's terminal rejecting the card number, it is usually a technical glitch on the merchant's side. However, we know how frustrating it is to be caught in the middle, and we do not expect you to handle this alone.
I can confirm that Cindy and our escalation team are actively working on this with the relevant department to find a definitive solution for you. We want to ensure you can use your gift without any further hassle. Thank you for your continued patience while we get this sorted out, and our team will be back in touch with an update as soon as possible.
If you need any further assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Very easy to use.
June 4, 2026
Reply from Giftcards.co.uk
Hello Pat Rand,
Thank you for the fantastic review. It's great to hear that you found our platform easy to navigate. Our aim is to keep things simple and user-friendly, so it's great to know that came across in your experience.
Your feedback is very much appreciated. Thanks again for taking the time to share your thoughts.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hello Julie Hagarty,
Thank you very much for your 5-star feedback.
It’s great to know your order was delivered quickly and everything was correct. If you ever need assistance with anything, please feel free to reach out to our support team at support@giftcards.co.uk.
With kind regards.
Lila - Team Giftcards.co.uk
(sent via mail)
I didn't receive the voucher once I had…
I didn't receive the voucher once I had tried to download
June 3, 2026
Reply from Giftcards.co.uk
Hello,
Sorry to hear you’ve had trouble with your voucher. That’s not the experience you should have.
It sounds like the voucher didn’t come through after you tried downloading it, which is understandably frustrating. I’d really like to get this sorted for you as quickly as possible.
Could you please reach out to our support team directly at support@giftscards.co.uk with your order details? In this way our team will be able to look into what happened and make sure you get this resolved without delay.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
I wanted to buy a gift for my brother…
I wanted to buy a gift for my brother in surrey, and would normally head to a garden centre to buy a voucher for him. I simply runout out of time and purchased an online one instead. Easy, free and convenient.
June 2, 2026
Reply from Giftcards.co.uk
Hello Hazel Smith,
Thank you for taking the time to leave such a lovely review.
Really glad to hear the online gift voucher proved a handy alternative, especially given you were short on time. It’s good to know it offered a simple and convenient alternative to visiting a garden centre, and that the process was easy and fuss free.
May your brother enjoy the gift card!
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hello Tricia Brooks,
Thank you for your feedback.
It's great to hear you found everything simple and easy to complete. We appreciate you taking the time to share your experience and hope to be of service again in future.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
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