The Gift Loft Reviews 259

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

My experience was top-notch it was so easy and when my friend received her gift she was so happy so we were both happy 😊 I would definitely received this company to anyone The delivery service wa... See more

Company replied

Rated 4 out of 5 stars

It is a great way to be able to get something nice sent to your family overseas for their birthday. However, I wish I hadn't ordered it so early as it was sent out almost immediately even though I cho... See more

Company replied

Rated 5 out of 5 stars

AMAZING Service!!! Arranged a gift hamper for a friend in Mangawhai via email/website from Melbourne Australia. Karina was beyond helpful and happily returned my emails promptly even after hours. She... See more

Company replied

Rated 5 out of 5 stars

Gift Packs Acceded expectations, also were delivered in top condition, our daughter in law was thrilled so, as a belated birthday gifts the in-laws and Nana have been redeemed. Also we are able agre... See more

Company replied

Company details

  1. Gift Basket Store
  2. Gift Shop
  3. Online Food Ordering Service

Written by the company

We are passionate about NZ products and delicious artisan foods - every gourmet food is taste tested before we select it for our gorgeous food hampers. We are a small family-owned & operated business based in Auckland, New Zealand. We love all things beautiful and fashionable and hope that our selection provides the perfect gift or gift idea for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

259 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

I originally gave them a 1 star as the…

I originally gave them a 1 star as the gift had not been received, however it was at the time of cyclone Gabrielle and it did turn up. Irt was just unfortunate timing when I ordered it. They have a wonderful choice of gifts which made it easy for me to find something. Thanks guys

February 14, 2023
Unprompted review
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Reply from The Gift Loft

Since updated by Toni:
I originally gave them a 1 star as the gift had not been received, however it was at the time of cyclone Gabrielle and it did turn up. Irt was just unfortunate timing when I ordered it. They have a wonderful choice of gifts which made it easy for me to find something. Thanks guys

by Toni Sullivan

Rated 5 out of 5 stars

AMAZING Service!!

AMAZING Service!!! Arranged a gift hamper for a friend in Mangawhai via email/website from Melbourne Australia. Karina was beyond helpful and happily returned my emails promptly even after hours. She suggested some gift items and she delivered a superb gift hamper at the time I had requested. Thanks a million Karina/Giftloft, the gift was a lovely & much appreciated surprise.

February 8, 2023
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Reply from The Gift Loft

Thanks so much for taking the time to write a review for us Linda. Glad the gift was well received :)

Rated 5 out of 5 stars

Wedding gift delivered despite floods

I left it a little late to order a wedding gift for my sister in Auckland (I live in South Africa) and then the first floods hit. So impressed that you were able to deliver the gift before the wedding day. And grateful.
And you kept in touch until the gift was delivered.
thank you!

February 1, 2023
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Reply from The Gift Loft

Thanks so much Melanie!

Rated 5 out of 5 stars

I found just what I was looking for at…

I found just what I was looking for at Giftloft. Also they were very helpful as I had put the wrong house number on the address! They assured me they would rectify my error before delivery.

February 5, 2023
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Reply from The Gift Loft

Thanks Sue!

Rated 4 out of 5 stars

Easy ordering but delivery slower than expected

Ordering online was easy and quick to do. The only suggestion I would make, for future reference, is to give an estimated time or time range for delivery. My order was to go to Invercargill and I was informed that usually takes 2 business days from the date of dispatch (Wed 1 Feb) to reach Southland. It actually took a little longer than that and I started to worry the delivery wouldn't arrive by Monday 6 Feb at the latest. Yesterday, Tuesday 7 Feb, my recipient sent me a big thank you. She was very impressed with her gift and happy I had alerted her, yesterday, to keep an eye out for a parcel. It all worked out well!

February 6, 2023
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Reply from The Gift Loft

Thanks for your review Caz, we would usually alert customers for pending later than expected deliveries but unfortunately with the flooding in Auckland compounded by two short weeks including Monday 6 February being a public holiday, all of the couriers are behind with all deliveries and we haven't been able to lodge queries as quickly as usual due to them working under high pressure. Rest assured if this happened in future, you would most likely be alerted.

Rated 4 out of 5 stars

Good website although complicated with…

Good website although complicated with payment as the delivery address and billing address in different countries. I had to do it several times before I got through. Speedy response and delivery

February 3, 2023
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Reply from The Gift Loft

Thanks for your review Jackie, sorry you found the payment process difficult. Sometimes when paying by Shop Pay (credit card), Shop Pay who are the payment provider remember the last shipping address you used which is usually your own address and it defaults back to that. You just need to ensure you tick 'use a different shipping address' and it should go through quite quickly :)

Rated 5 out of 5 stars

Lovely Xmas Gift Hamper!!

Great choice of gifts and service, purchased online from the UK. Was kept well informed on delivery & the gift was delivered as per requested date! The recipient was delighted with the Xmas hamper and quality of products.

December 21, 2022
Rated 5 out of 5 stars

Ordered from the Uk for extra present…

Ordered from the Uk for extra present for daughter in NZ.
Parcel arrived when requested..contents as described.
Will definitely use again..excellent service and goodies.

December 28, 2022
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Reply from The Gift Loft

Thanks Ann :)

Rated 3 out of 5 stars

Attractive option but gift message needs improvement

Gifts looked great, and the store has a great range to suits a wide range of ages, occasions and needs.
Was rather disappointed that I could not enter a separate message for each hamper that was going to the same address. Would be good to have a separate message box for each hamper if multiple hampers were ordered to one address.

December 1, 2022
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Reply from The Gift Loft

Hi Renee, thanks for your review. For future reference, you can write multiple messages in the one message box. Just use a new line for each message and state which message is for which hamper. Thanks :)

Rated 5 out of 5 stars

Smile

Good communication. Arrived on time and in good order. And it put a big smile on my mother's face, which you made possible.

December 15, 2022
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Reply from The Gift Loft

Thanks David, great to hear :)

Rated 5 out of 5 stars

Quality, convenience and dependable

Products were generally of good quality and well presented. Deliveries were very accurate and reliable. All in all a pleasant and convenient experience.

December 13, 2022
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Reply from The Gift Loft

Thanks Adrian :)

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