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GiftsDirect.com Reviews 

4,864
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,629 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and variety of products, finding them fantastic and beautifully packaged for gifts. Many people highlight the excellent service, noting the ease of ordering and the helpfulness of the staff. Reviewers frequently commend the efficient delivery service, with gifts often arriving on time or even earlier than expected. However, some customers experienced significant delivery delays, with gifts arriving late or not at all, sometimes missing important occasions. A few other people also felt that issues arose from customs clearance or parcels being delivered to incorrect addresses.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the promptness and efficiency of... See more

Product

People report positive experiences with product quality, with many recipients loving the Gourmet Breakfast... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and calling it... See more

Order

Clients share positive opinions on the ordering process, often describing it as easy and efficient, whether... See more

Quality

Customers consistently note positive experiences with quality, often praising products as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered six Gourmet breakfast in a few months, delivered to Ireland, Spain and the USA. Initially there was major delays in delivery of my packages to the USA and important special occasions w... See more

Company replied

Rated 5 out of 5 stars

I have used this company on a regular basis over the last ten years. The range of gifts is extensive , the price point is such that everyone can pick a gift to suit their proposed spend and the gift i... See more

Company replied

Rated 5 out of 5 stars

Cherry, the lady that helped me went the extra mile, her patience and attention for my needs was exceptional. I had some technical problems trying to order a gift to send to France, I was blessed th... See more

Company replied

Rated 5 out of 5 stars

Your continuous follow up and letting me know what was happening with my gift.. your efficiency in delivering gift 🎁 on time I will definitely be availing of Direct Gifts again . I am so pleased w... See more

Company replied



Company details

  1. Gift Basket Store
  2. Cheese Shop
  3. Chocolate Shop
  4. Corporate Gift Supplier
  5. Gift Shop
  6. Wine Store

Written by the company

Why Shop At Gifts Direct? Welcome to Ireland’s largest gift hampers store. Here at GiftsDirect.com, we have been delivering the finest gourmet Irish hampers and luxury gifts worldwide since 1987. Whatever the occasion, we have the perfect gift that’s guaranteed to surprise and delight! There’s nothing like the joy of giving gifts and here at GiftsDirect.com, we make it our business to take the hassle out of gift-giving with our amazing range of gifts for all occasions. Sunday 20th June is Father’s Day and here at Gifts Direct, we have a great range of Father’s Day Gifts to show your dad how much you care. Surprise and delight that special hero with our great selection of whiskey gifts. We also have a beautiful selection of award-winning Irish hampers. And don't forget our great selection of experience vouchers! Our wide selection of Irish hampers is the perfect gift for loved ones and colleagues brimming with the finest Irish gourmet treats and fine wines. Treat all those amazing women in your life with one of our stunning range of gifts for her, including pamper hampers, spa days, and champagne gifts. For the guys, we have a great range of gifts for men including the finest Irish whiskey gifts and unforgettable experience vouchers including exciting flying gifts and adventure days. We deliver worldwide on all non-alcohol hampers with a next day delivery service anywhere in Ireland. Welcome, that special new-born into the world with our adorable range of baby gifts and christening gifts. If you're looking for something unique and memorable, then check out our amazing range of personalised gifts, from personalised champagne & wines to watches and jewellery boxes customized with your own personal message. Perfect for wedding gifts, wedding anniversary gifts or to mark those milestone birthdays with our collection of birthday gifts. For those hard to buy for people we have an exciting range of experience gifts, from exciting flying lessons to luxurious pamper days. Online ordering is quick and easy or give us a call and let us do the rest.

Only €7.95 for Ireland Delivery

Only €9.95 for UK & Northern Ireland delivery

Only €9.95 for UK & Northern Ireland delivery
Delivered with love & care since 1987 We’ve been spreading the joy of giving gifts for over 38 years.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.5

All reviews

(4,864)

1,626 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing company and customer service !

I've ordered multiple times and the standard of gifts are fantastic. The customer service provided is also exceptional... Maria is an absolute gem to deal with!

May 27, 2026
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Reply from GiftsDirect.com

Ruth,

We are so happy to hear you love our gifts and appreciate your kind words about our customer service. We truly value your continued support!

GiftsDirect.com

Rated 5 out of 5 stars

First time using this company

First time using this company. Wanted to send thank you gifts to family in Ireland from the UK and found this company online. Easy ordering, prompt delivery and good quality gifts, will definitely use again.

May 26, 2026
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Reply from GiftsDirect.com

Louise,

We're so happy you had a great first experience with us! We appreciate your kind words about our easy ordering, prompt delivery, and quality gifts. We look forward to serving you again!

GiftsDirect.com

Rated 4 out of 5 stars

The products and the Quick delivery but…

The products and the Quick delivery but unfortunately my Name was not anywhere.
My friend only knew it was me because I am the only person they know in Ireland, that was very disappointing 😔

May 26, 2026
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Reply from GiftsDirect.com

Maryline,

We appreciate your feedback and are sorry to hear about the missing name on your delivery. We understand this was disappointing and will review our packaging process to prevent this from happening again.

GiftsDirect.com

Rated 5 out of 5 stars

Effective and efficient service all…

Effective and efficient service all round

May 25, 2026
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Reply from GiftsDirect.com

Hi Pat,

Thank you so much for the great review!

We always strive to make your shopping experience as smooth and seamless as possible, so we are absolutely delighted to hear that you found our service effective and efficient all around. Knowing we hit the mark for you means the world to our team.

Thank you for choosing Gifts Direct, and we look forward to helping you with your future gifting needs!

Warmly,
Cherry

Rated 5 out of 5 stars

Delivered on time

May 25, 2026
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Reply from GiftsDirect.com

Thank you so much for your review, Bonnies Toys! We’re delighted to hear your order was delivered on time and that everything went smoothly. We truly appreciate your support and hope to serve you again in the future.

Warm wishes,
Cherry

Rated 5 out of 5 stars

The quality of the products is…

The quality of the products is excellent, also the prompt delivery and tracking information is great!!

May 25, 2026
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Reply from GiftsDirect.com

Thank you so much for your wonderful review, Patricia! We’re delighted to hear you were pleased with the excellent quality of the products as well as the prompt delivery and tracking updates. It means a lot to know your experience with The Irish Store was such a positive one.

Warm wishes,
Cherry

Rated 5 out of 5 stars

Reliable and efficient.

Reliable and efficient.

May 20, 2026
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Reply from GiftsDirect.com

Thank you so much for your kind review, Jean! We’re delighted to hear you found our service reliable and efficient. Your support truly means a lot to us, and we really appreciate you taking the time to share your feedback.

Warm wishes,
Cherry

Rated 5 out of 5 stars

Gift Basket

I bought this to send to my daughter as a congratulations gift. I live in the US and have ordered several gifts through GiftsDirect.com and they never fail to disappoint. She loved the basket.

May 19, 2026
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Reply from GiftsDirect.com

Thank you so much for your lovely review, Nicole! We’re truly honoured to be part of such special moments and delighted to hear your daughter loved her congratulations gift basket. It means so much to know you continue to trust GiftsDirect.com from the US to send thoughtful gifts to your loved ones in Ireland. We really appreciate your continued support.

Warm wishes,
Cherry

Rated 4 out of 5 stars

Hi I found the choice on your website…fairly good

Hi I found the choice on your website good although I did find the credit card option very slow to load up and ended up having to pay on applepay I do think you need to look providing an service for your disabled customers if they have issues with your websites

May 20, 2026
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Reply from GiftsDirect.com

Lisa,

We appreciate your feedback on our website's selection. We are sorry to hear about the slow loading credit card option and the inconvenience this caused. We are also taking your suggestion regarding accessibility for disabled customers very seriously. We are always looking for ways to improve our services for everyone.

GiftsDirect.com

Rated 3 out of 5 stars

The product was good but the fact that…

The product was good but the fact that it was delivered early, was not only disappointing but inconvenient as the recipient was away at that time.

This was NOT the first tine that we have experienced early delivery. We had the opportunity to choose a delivery date yet that date was ignored.

May 22, 2026
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Reply from GiftsDirect.com

HMR2014,

We appreciate you sharing your feedback regarding the early delivery. We recognize the inconvenience this caused, especially with the recipient being away. We are reviewing our delivery processes to prevent this from happening again.

GiftsDirect.com

Rated 1 out of 5 stars

My gift to my brother never arrived the…

My gift to my brother never arrived the courier this firm uses are terrible they just dumped my present at a random address. I am now trying to get my money back .

May 22, 2026
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Reply from GiftsDirect.com

Graham,

We are very sorry to hear about the issue with your brother's gift and the delivery. We are actively looking into this matter to understand what happened.

GiftsDirect.com

Rated 5 out of 5 stars

First of all let me present my…

First of all let me present my gratitude to the company. It was a great thing you did for me. Well organized & honest & kind treatment to the client. I hope contact you again soon. Thank you so much again for make our day happy. 😊🙏

May 18, 2026
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Reply from GiftsDirect.com

Nikini,

We are so glad to hear that you had a wonderful experience with us. Your kind words about our team's treatment mean a lot. We look forward to assisting you again soon!

GiftsDirect.com

Rated 4 out of 5 stars

Great service

Great service

May 15, 2026
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Reply from GiftsDirect.com

Thank you so much for your kind review, Gene! We’re delighted to hear you were happy with the service you received from Gifts Direct. Your support truly means a lot to us, and we really appreciate you taking the time to share your feedback.

Warm wishes,
Cherry

Rated 1 out of 5 stars

Disaster When Iwent to change the delivery

When I went to change the delivery address which came up as an address previously used while the order seemed fine when I went to pay when I receveived confirmation of the error I immediately informed you and received a reply that it had been shipped . Also the emails were addressed to my son and not me as was thus one computer generated . I contacted the help desk they said they had notified DOD . I received a DOD notification that the parcel would be delivered last Thursday to the wrong address . As they had listed alternative methods of delivery I put in the correct address and received confirmation that it would be delivered to correct address today . This DOD not happen and when I tracked I saw that it had been delivered last Thursday to wrong address I received no notification of this . I anm bitterly disappointed with this experience a disaster !

May 21, 2026
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Reply from GiftsDirect.com

Dear Orlaith,

We are truly sorry to hear about your experience and completely understand your disappointment and frustration with how this situation unfolded. We appreciate your contacting us immediately after noticing the address issue, and we regret that the order had already progressed too far in processing for us to stop or amend it before dispatch.

We’re also very sorry for the confusion caused by the delivery notifications and the communication you received from DPD. We understand how upsetting it must have been to receive confirmation that the address had been updated, only to discover later that the parcel had already been delivered to the original address.

Please know that this is not the level of service we aim to provide, and we sincerely apologize for the stress and inconvenience caused. We truly appreciate you taking the time to share your feedback with us.

Warm regards,
Cherry

Rated 5 out of 5 stars

Delivered exactly when they said they…

Delivered exactly when tgey said they would. Recipients very pleased with presentation. Ordering was quick and easy.

May 18, 2026
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Reply from GiftsDirect.com

Thank you so much for your lovely review, Cynthia! We’re delighted to hear the delivery arrived exactly as promised and that the recipients were pleased with the presentation. It’s also great to know you found the ordering process quick and easy—that’s exactly what we aim for.

Warm wishes,
Cherry

Rated 5 out of 5 stars

Always reliable!

May 12, 2026
GiftsDirect.com logo

Reply from GiftsDirect.com

Thank you so much for your kind words, Jean! We’re delighted to hear you’ve found Gifts Direct always reliable — that’s exactly the experience we strive to provide every time. Your continued support truly means a lot to us.

Warm wishes,
Cherry

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