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GiftsDirect.com Reviews 

4,864
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,629 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and variety of products, finding them fantastic and beautifully packaged for gifts. Many people highlight the excellent service, noting the ease of ordering and the helpfulness of the staff. Reviewers frequently commend the efficient delivery service, with gifts often arriving on time or even earlier than expected. However, some customers experienced significant delivery delays, with gifts arriving late or not at all, sometimes missing important occasions. A few other people also felt that issues arose from customs clearance or parcels being delivered to incorrect addresses.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the promptness and efficiency of... See more

Product

People report positive experiences with product quality, with many recipients loving the Gourmet Breakfast... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and calling it... See more

Order

Clients share positive opinions on the ordering process, often describing it as easy and efficient, whether... See more

Quality

Customers consistently note positive experiences with quality, often praising products as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered six Gourmet breakfast in a few months, delivered to Ireland, Spain and the USA. Initially there was major delays in delivery of my packages to the USA and important special occasions w... See more

Company replied

Rated 5 out of 5 stars

I have used this company on a regular basis over the last ten years. The range of gifts is extensive , the price point is such that everyone can pick a gift to suit their proposed spend and the gift i... See more

Company replied

Rated 5 out of 5 stars

Cherry, the lady that helped me went the extra mile, her patience and attention for my needs was exceptional. I had some technical problems trying to order a gift to send to France, I was blessed th... See more

Company replied

Rated 5 out of 5 stars

Your continuous follow up and letting me know what was happening with my gift.. your efficiency in delivering gift 🎁 on time I will definitely be availing of Direct Gifts again . I am so pleased w... See more

Company replied



Company details

  1. Gift Basket Store
  2. Cheese Shop
  3. Chocolate Shop
  4. Corporate Gift Supplier
  5. Gift Shop
  6. Wine Store

Written by the company

Why Shop At Gifts Direct? Welcome to Ireland’s largest gift hampers store. Here at GiftsDirect.com, we have been delivering the finest gourmet Irish hampers and luxury gifts worldwide since 1987. Whatever the occasion, we have the perfect gift that’s guaranteed to surprise and delight! There’s nothing like the joy of giving gifts and here at GiftsDirect.com, we make it our business to take the hassle out of gift-giving with our amazing range of gifts for all occasions. Sunday 20th June is Father’s Day and here at Gifts Direct, we have a great range of Father’s Day Gifts to show your dad how much you care. Surprise and delight that special hero with our great selection of whiskey gifts. We also have a beautiful selection of award-winning Irish hampers. And don't forget our great selection of experience vouchers! Our wide selection of Irish hampers is the perfect gift for loved ones and colleagues brimming with the finest Irish gourmet treats and fine wines. Treat all those amazing women in your life with one of our stunning range of gifts for her, including pamper hampers, spa days, and champagne gifts. For the guys, we have a great range of gifts for men including the finest Irish whiskey gifts and unforgettable experience vouchers including exciting flying gifts and adventure days. We deliver worldwide on all non-alcohol hampers with a next day delivery service anywhere in Ireland. Welcome, that special new-born into the world with our adorable range of baby gifts and christening gifts. If you're looking for something unique and memorable, then check out our amazing range of personalised gifts, from personalised champagne & wines to watches and jewellery boxes customized with your own personal message. Perfect for wedding gifts, wedding anniversary gifts or to mark those milestone birthdays with our collection of birthday gifts. For those hard to buy for people we have an exciting range of experience gifts, from exciting flying lessons to luxurious pamper days. Online ordering is quick and easy or give us a call and let us do the rest.

Only €7.95 for Ireland Delivery

Only €9.95 for UK & Northern Ireland delivery

Only €9.95 for UK & Northern Ireland delivery
Delivered with love & care since 1987 We’ve been spreading the joy of giving gifts for over 38 years.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.5

All reviews

(4,864)

1,626 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, and the recipient received it when asked. Perfect!!

May 14, 2026
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Reply from GiftsDirect.com

Anne,

We are so glad to hear that ordering was easy and the recipient received it on time. Thank you!

GiftsDirect.com

Rated 5 out of 5 stars

My daughter loved it

My daughter loved it! It was easy to order, delivery was great.

May 13, 2026
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Reply from GiftsDirect.com

Debra,

We're so happy your daughter loved it! We're glad ordering and delivery were great for you.

GiftsDirect.com

Rated 3 out of 5 stars

Delivery service

The gift was perfect, the delivery was not. My daughter waited in for the parcel as she lives in a flat she was waiting for the buzzer to go to open the outside door. No one rang the bell at all. I just happened to see on my email it had been delivered. The picture showed it had been left outside. She was in and had no idea it was there. Surely this is not good service.

May 12, 2026
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Reply from GiftsDirect.com

Maureen,

We are truly sorry to hear about the delivery issue your daughter experienced. We understand how frustrating it is when a parcel isn't delivered as expected, especially when someone is waiting. We are reviewing this incident to prevent similar occurrences.

GiftsDirect.com

Rated 5 out of 5 stars

Parcel was so easy to order and the…

Parcel was so easy to order and the contents were exactly what was shown in the picture. All the goods were fresh and in date. My sister loved it. And it hit there ahead of time.

May 8, 2026
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Reply from GiftsDirect.com

Geraldine,

We're so happy to hear that ordering was easy and the contents matched the picture. We're glad everything was fresh and arrived early!

GiftsDirect.com

Rated 3 out of 5 stars

The product was amazing

The product was amazing. Trying to use PayPal and enter the recipient's address was not so easy. It kept trying to send the gift to my address. 4 times this happened.
Otherwise great service

May 11, 2026
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Reply from GiftsDirect.com

Susie,

We're glad you enjoyed the product! We understand your frustration with the PayPal address issue and are looking into improving that process. Thank you for your feedback.

GiftsDirect.com

Rated 5 out of 5 stars

My best friend was delighted with her…

My best friend was delighted with her birthday treats. Easy to order and regular delivery updates. Well priced

May 11, 2026
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Reply from GiftsDirect.com

Laura,

We're so happy to hear your friend loved her birthday treats! We appreciate your kind words about our service and pricing.

GiftsDirect.com

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish with Gifts Direct. The website was easy to navigate, delivery was fast, and the presentation of the gift itself was genuinely impressive.

What stood out most was the attention to detail — everything felt thoughtfully packaged and premium without being overdone. It made the entire experience feel far more personal and considered than a typical online order.

Communication throughout was clear and reliable, and the recipient was genuinely delighted with the gift on arrival. A very dependable option when you want something that feels polished, elegant, and effortless.

Will absolutely order again.

May 7, 2026
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Reply from GiftsDirect.com

Finn,

We are so pleased to hear about your excellent experience with us! It's wonderful to know that our website, delivery, and the gift's presentation met your expectations. We truly appreciate your kind words about our attention to detail and clear communication. We look forward to serving you again!

GiftsDirect.com

Rated 5 out of 5 stars

Good experience

Very nice customer rep looked after my parcel and delivery was very good too!

May 8, 2026
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Reply from GiftsDirect.com

Jacqueline,

We are so pleased that our representative provided excellent service, and your delivery was great! Thank you for your kind words.

GiftsDirect.com

Rated 5 out of 5 stars

A wide range of choices to suit all…

A wide range of choices to suit all budgets. Easy to order and very fast delivery. I will definitely use GiftsDirect again.

May 6, 2026
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Reply from GiftsDirect.com

Ms. Park,

We're delighted you found a wide range of choices to suit all budgets and experienced fast delivery! We appreciate your intention to use GiftsDirect again and your positive feedback.

GiftsDirect.com

Rated 4 out of 5 stars

Good web site but delivery date issue

Good service, and the ordering process was fairly straightforward - however the most important part for me was the delivery date, but even though I entered the delivery date, there is no confirmation of this critical date on any of the confirmation screens. It disappears. So, I have no idea if my items will be delivered as planned.

May 12, 2026
Unprompted review
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Reply from GiftsDirect.com

Mark,

We appreciate your feedback and are glad the ordering process was straightforward. We apologize that the delivery date confirmation was unclear. We'll review our confirmation screens to ensure this critical information is clearly displayed in the future. Thanks for bringing this to our attention.

GiftsDirect.com

Rated 5 out of 5 stars

I Have ordered a few gifts now for…

I Have ordered a few gifts now for family in Ireland the hampers always arrive in quick time and really good quality goodies will defo use again as family are always delighted with how lovely the gifts have been Helen in Newmarket x

May 7, 2026
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Reply from GiftsDirect.com

Helen,

We're happy to hear that the hampers have arrived quickly and that the quality is good. It's great to know your family are delighted with the gifts. We appreciate your positive feedback and look forward to serving you again.

GiftsDirect.com

Rated 5 out of 5 stars

The gift was beautifully packaged and…

The gift was beautifully packaged and delivered quickly.

May 5, 2026
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Reply from GiftsDirect.com

M Williams,

We're so happy the gift's beautiful packaging and prompt delivery made a great impression. Thank you for your positive feedback!

GiftsDirect.com

Rated 5 out of 5 stars

Easy to order and efficient delivery

Easy to order and efficient delivery

May 7, 2026
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Reply from GiftsDirect.com

Valued customer,

We're so happy that ordering was simple and our delivery met your expectations! Thank you for your great feedback; it means a lot to us.

GiftsDirect.com

Rated 5 out of 5 stars

Ordered a basket from the states for…

Ordered a basket from the states for American Mother’s Day. It was delivered as promised with no issues and the basket was lovely

May 7, 2026
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Reply from GiftsDirect.com

Shannon,

We're happy to hear that the basket you ordered from the States for American Mother’s Day was delivered as promised and that it was lovely. We appreciate your positive feedback!

GiftsDirect.com

Rated 5 out of 5 stars

Thanks Gifts Direct

Thanks Gifts Direct. You got me out of a bit of a panic trying to get a gift to someone who deserved to treated. Fast and efficient. 💯 recommend.

May 6, 2026
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Reply from GiftsDirect.com

Patricia,

We're happy to hear that our service helped you in a pinch! It's great to know we could assist in treating someone deserving with our fast and efficient delivery. We appreciate your recommendation!

GiftsDirect.com

Rated 5 out of 5 stars

Delivered timely

Delivered timely, and gift was loved and appreciated.

April 30, 2026
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Reply from GiftsDirect.com

Hi Mary Jane,

Thank you so much for taking the time to leave a review! We’re thrilled to hear that your order was delivered on time and that the gift was loved and appreciated. Your satisfaction means a lot to us!

If you have any other feedback or need assistance in the future, feel free to reach out. We look forward to serving you again!

Best wishes,
Cherry
The Irish Store

Rated 5 out of 5 stars

Gifts are delivered on time

Gifts are delivered on time

April 30, 2026
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Reply from GiftsDirect.com

Hi J McDowall-Thomas,

Thank you for your review! We're thrilled to hear that your gifts were delivered on time. We strive to ensure that our customers receive their orders promptly, and it’s wonderful to know we met your expectations. If you have any other feedback or need assistance, feel free to reach out.

Best regards,
Cherry
The Irish Store

Rated 5 out of 5 stars

This is the second time we've sent this…

This is the second time we've sent this super hamper as a present. A small problem was rectified immediately by the company. I was very impressed by their customer relations, and will certainly be sending more business their way. Well done!

April 29, 2026
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Reply from GiftsDirect.com

Michael,

We're happy to hear that our super hamper makes a great gift! It's wonderful that we could resolve the issue quickly. We appreciate your positive feedback regarding our customer relations and future business.

GiftsDirect.com

Rated 5 out of 5 stars

So easy to order

So easy to order, decent price, delivered when it was supposed to be. Top class, thanks very much

April 29, 2026
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Reply from GiftsDirect.com

Jim,

We're happy to learn the ordering process was easy, the price was decent, and the delivery was on time. We appreciate your top-class feedback; thank you very much!

GiftsDirect.com

Rated 5 out of 5 stars

Excellent all round shopping experience

I purchased the personalised label on champagne and Galway’s crystal flutes for my daughter’s engagement gift. Gift was shipped and delivered earlier than stated which was excellent and looked brilliant, very happy with service, gift and delivery, all round excellent experience

May 1, 2026
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Reply from GiftsDirect.com

Fluffy dog owner,

We're happy to hear that you are very pleased with the personalized champagne and crystal flutes for your daughter's engagement gift. We're glad the gift arrived early and that you were delighted with our service and the overall experience. Thank you for your positive feedback!

GiftsDirect.com

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