Awful and completely scam I ordered Andrea Bocelli tickets. Since the purchase was made with someone else’s card, they asked me for additional information, which I provided. They then canc... See more
Company replied
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See what reviewers are saying
We bought tix for a concert overseas (Ireland), but accidentally placed two orders for one ticket each. One came, but the other did not, just a few days before the show. I emailed the company and the... See more
Company replied
I read earlier reviews and I got worried about my ticket to PaulMcCartney yesterday evening. After 3 hours in que for the concert I passed the ticket control and an OK for the ticket. Puh! Ticket... See more
Company replied
I bought these tickets for gracie abrams the day before the concert, the support i had from gigsberg was really good, they let me know an estimated time and answered every email.Even though they were... See more
Company replied
Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.
Contact info
Dorfstrasse 6 Switzerland, 8834, Schindellegi, Switzerland
- support@gigsberg.com
- gigsberg.co.uk
4.2
Great
656 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
More than great
I've got the tickets in time, I like the places and the Pitbull concert in Paris was more than great. ❤️❤️❤️ Thank you.
February 23, 2025
Unprompted review
Reply from Gigsberg UK
Good day Alina, Thank you for sharing your positive experience with us that you had with Gigsberg and we see that you had an awesome time at the Pitbull concert. Your great review is much appreciated.
Trustworthy
Very nice platform. Answer any questions with lighting speed, highly recommended
February 20, 2025
Unprompted review
Reply from Gigsberg UK
We are so pleased you experienced all that Gigsberg has to offer and we hope you enjoy your show. Your recommendation is also much appreciated as well as the amazing review. Thank you very much.
Reply from Gigsberg UK
Hello Krzysztof, Happy to hear that everything ran smoothly for you , this is what we always want for our customers. Hope you also enjoyed Gracie Abrams and we see that you also have an event with us in the future. Thank you for the 5-star review.
Efficient and great customer service
Easy to book tickets and great customer service, very streamlined.
February 18, 2025
Unprompted review
Reply from Gigsberg UK
Good day Angela, So thrilled that you were able to easily secure tickets to Snow Patrol and that our Customer Service Team provided you with the outstanding customer service we pride ourselves on. We hope you enjoyed the show and your 5-star review is much appreciated. Thank you.
It was a great way to get sold out…
It was a great way to get sold out ticikts, but sadly they were alot more expencive than the original price, and the fee was pretty big too.
February 19, 2025
Unprompted review
Reply from Gigsberg UK
Hello Maya, Happy to hear that we managed to assist you with obtaining tickets. We would like to remind you of the following: Gigsberg is a secondary marketplace and therefore we do not set the price, the sellers do. The declaration on top of the website clearly says: "Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value" . The price is a question of supply and demand and is set only by the seller of the tickets. We hope you enjoyed Gracie Abrams and thank you for the nice review.
Buying and redeeming tickets went…
Buying and redeeming tickets went perfectly
February 18, 2025
Unprompted review
Reply from Gigsberg UK
Hello Nina, So happy to hear that you had an awesome experience with Gigsberg from beginning to end. This is what we aim for, to make our customers' journey with us as smooth as passible throughout,. We hope you enjoyed Teddy Swims and your 5-star review is much appreciated. Thank you.
Easy to book tickets and plenty of help…
Easy to book tickets and plenty of help along the way. Need to be tech savvy and have a smart phone. Brilliant saving of paper.
February 16, 2025
Unprompted review
Reply from Gigsberg UK
Goof day, Thank you for sharing your positive experience at Gigsberg. This is what we want is to make the overall experience effortless and seamless for our customers. Please enjoy your show and thank you for your great review.
Great experience: travelling from Riga (LV) to see Gracie Abrams in Lisbon
Smooth experience, got my 2 tickets 1 week before the concert. However, I was a bit stressed of all the second-hand ticket situation since we travelled so far to get to the concert and I could see on the tickets that we got the 5th and 6th ticket from total 6 tickets that were bought through the original purchase. But everything went great - the tickets were scanned without any hitch and we were able to enjoy the concert for 100%.
Did not have a reason to contact Gigsberg's support.
February 11, 2025
Unprompted review
Reply from Gigsberg UK
Good day, We are extremely glad that you had a positive experience with Gigsberg and all your fears were put to rest. This is our objective, to ensure that all our customers have an easy experience with us. We hope you enjoyed your show and your 5-star review is much appreciated. Thank you.
Booked Snowpatrol at Ziggodome…
Booked Snowpatrol at Ziggodome Amsterdam travelling from UK.
The whole process was hassle free and any questions I had were responded to very quickly.
Would definitely use again.
February 8, 2025
Unprompted review
Reply from Gigsberg UK
Thank you for sharing your positive experience with Gigsberg and we are glad that we were able to provide you with world class customer service. Thank you for the recommendation and the great review. Much appreciated.
Great experience
Such an easy transaction. Was a bit dubious about it at first but absolutely cannot fault them, got the tickets really quickly and correspondence with Gigsberg was great, on the night admittance was so easy. Would definitely use them again 😊
February 8, 2025
Unprompted review
Reply from Gigsberg UK
Hello Marcia, We are happy to hear that we were able to put your mind at rest and that you had a smooth process with your purchase through Gigsberg. Your recommendation is much appreciated and we hope to see you again soon. Thank you for the great review.
Smooth experience
That was my only chance to see Coldplay in Abu Dhabi, and thanks to Gigsberg, it happened.
Jeremiah from support instantly replied to my message and ensured the ticket transfer was smooth.
Thank you 😊
January 13, 2025
Unprompted review
Reply from Gigsberg UK
Thank you for your positive feedback. Delighted to hear that we could assist you to see Coldplay. Our Customer Service teams at Gigsberg are committed to providing excellent customer service and attentive support. Our aim is to ensure that the process is as seamless as possible. Thank you for the 5-star review, much appreciated.
Was apprehensive at first
Was apprehensive at first, but am now a convert- the experience has been amazing
January 14, 2025
Unprompted review
Reply from Gigsberg UK
Good day, We understand you may have been concerned, and we're happy we could put your mind at ease and provide you with a great experience. We look forward to seeing you again soon and thank you for the great review. Much appreciated.
To buy or not to buy from Giglsberg 😀
I bought a ticket from Giglsberg for Coldplay in Abu Dhabi, with not full information (number of seat was missing ). According to the contract between Giglsberg & the tickets sellers, sellers must transfer the tickets to buyers , 72 hours before the event ‼️. Question - was there a real seller or not? Giglsberg transferred my ticket, 1,5 hours before the concert , at 5-16 pm, concert started at 6-45 pm .I stayed in Dubai- 150 km away from Abu Dhabi & taxi cost 200 € . I couldn’t wait any longer& had to buy another excellent ticket from official website Ticketmaster , it always sells the additional tickets, ‼️ 2-3 days before any event, so there were no need to buy from secondary platform Giglsberg .I requested the refund for unused & very late transferred ticket, but Giglsberg refused- they delivered , there is no time limit for delivery, even if they deliver - one minute before the show- they consider it was ok. Before buying from Giglsberg- just read the reviews with one star ‼️. So, make your conclusion - to buy from them or not to 😀
January 12, 2025
Unprompted review
Reply from Gigsberg UK
Good day Irina, In reiteration of our previous communication, please find our response attached. Whilst we understand your frustrations, please be reminded that Gigsberg is a secondary market and we do not set the price, the sellers do. The declaration on top of our website clearly states: "Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure, and we see that you did receive your ticket albeit just before the event. On rare occasions, when there is a late ticket release, the tickets will be delivered on the day of the event. We certainly do not use Bots, you are dealing with real live people. You did in fact receive the ticket much earlier than one hour before the event started and there was no reason to purchase another ticket.
It was trusted and professional
It was trusted and professional.
You know money wouldn’t go to waste.
Only con is that prices are higher and one thing I want to see is the currency based on where the event is taking place.
January 11, 2025
Unprompted review
Reply from Gigsberg UK
Hello Khaled, We are delighted to hear that you had a positive experience with Gigsberg and we hope you enjoyed the show, Coldplay. Please bear in mind Gigsberg is a secondary ticket marketplace that brings together buyers and sellers of tickets to live events. We do not set the price, the prices are set by sellers and may be above or below face value. The price is a question of supply and demand and is set only by the seller of the tickets. On purchase , you are able to choose the currency that you wish to see the prices in. Thank you for your great review.
I bought tickets for a coldplay…
I bought tickets for a coldplay concert, double market prices
Concert is in 4 hours and I still did not get the tickets…
January 11, 2025
Unprompted review
Reply from Gigsberg UK
Good day Alice, Please note that Gigsberg is a secondary ticket marketplace. We do not set the price, the sellers do. Prices are set by sellers and may be above or below face value . The price is a question of supply and demand and is set only by the seller of the tickets. On our website it clearly states that all tickets are guaranteed and secure. We understand that you were eager to receive your tickets, however we had to wait until they become available from the primary source. On rare occasions, when there is a late ticket release, the tickets are delivered on the day of the event. We see that you did receive your tickets and we hope that you enjoyed the Coldplay show.
Everything was perfect
Everything was perfect! We bought the last tickets on concert of Ludovico Einaudi just few days before. And I understand that without Gigsberg this would not happen.
Thanks!
And can reccomend)
December 13, 2024
Unprompted review
Reply from Gigsberg UK
We are extremely happy to hear that we were able to assist you to see "Ludovico Einaudi" and that you had an awesome time and experience overall. Thank you for your recommendations of Gigsberg and your great review is much appreciated.
Reply from Gigsberg UK
Good day Ursula, It is wonderful to hear that you enjoyed your show "Jack Savoretti" and that we were able to make this happen for you. Customer satisfaction is paramount at Gigsberg. Thank you for the 5-star review. Much appreciated.
tickets arrived a week befor the event
tickets arrived a week befor the event, will use gigsberg again
December 15, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your positive feedback, Nigel. On our website it is clearly stated that all tickets are guaranteed and secure. We hope you enjoyed the Paul McCartney show and are extremely glad that you will be using Gigsberg again soon. Much appreciation for the 5-star review. Thank you.
Trustworthy!!!
I was unsure of this company at first but was so desperate to go to see Paul McCartney I thought it was worth a shot! So pleased I did. Purchasing was straight forward and my tickets were sent to me in good time (about a week prior to concert-which I think is really good as they are usually only 3-4 days before!) I even contacted them as I was worried about how I would receive the tickets, they got back to me straight away with clear instructions. They also emailed to ensure I had received them ok! All in all a brilliant experience and won’t hesitate to use them again!
December 15, 2024
Unprompted review
Reply from Gigsberg UK
Hello Lisa, So glad we could help you fulfil your dream to see Paul McCartney and that you had a pleasant experience overall. We at Gigsberg always strive to provide first-rate customer service. We are happy to hear that we will see you again soon and your 5-star rating is much appreciated. Thank you.
I have sent in over 10 emails and…
I have sent in over 10 emails and multiple phone calls and now the phone lines keep you on hold for 5 minutes and then cut you off.
December 10, 2024
Unprompted review
Reply from Gigsberg UK
Good day, Please provide us with the information which we have requested from you to investigate this matter for you.
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