Awful and completely scam I ordered Andrea Bocelli tickets. Since the purchase was made with someone else’s card, they asked me for additional information, which I provided. They then canc... See more
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See what reviewers are saying
We bought tix for a concert overseas (Ireland), but accidentally placed two orders for one ticket each. One came, but the other did not, just a few days before the show. I emailed the company and the... See more
Company replied
I read earlier reviews and I got worried about my ticket to PaulMcCartney yesterday evening. After 3 hours in que for the concert I passed the ticket control and an OK for the ticket. Puh! Ticket... See more
Company replied
I bought these tickets for gracie abrams the day before the concert, the support i had from gigsberg was really good, they let me know an estimated time and answered every email.Even though they were... See more
Company replied
Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.
Contact info
Dorfstrasse 6 Switzerland, 8834, Schindellegi, Switzerland
- support@gigsberg.com
- gigsberg.co.uk
4.2
Great
656 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gigsberg UK
Hello James, One of our goals is to provide concise and clear communication to our customers which ensures a smooth process. We hope you enjoyed "Slipknot". Thank you for your great review.
A very smooth experience
Had a very smooth experience of buying tickets for Paul McCartney's concert in Madrid. Customer support was also prompt. Going to consider Gigsberg for my future events.
December 10, 2024
Unprompted review
Reply from Gigsberg UK
Good day Arthur, At Gigsberg we always strive to provide a smooth experience overall with our Customer Support Team always striving for service excellence. We are happy to hear that we will see you again soon and thank you so much for the 5-star review,
Reply from Gigsberg UK
Hi Alessandro, We are so glad everything turned out perfect for you and we are grateful for the opportunity to have assisted you. Thank you for the 5-star rating.
Reply from Gigsberg UK
Good day,, At Gigsberg, our goal is to create unforgettable and amazing moments for our customers. Thank you for the great review.
Sold out Fontaines DC show
Sold out Fontaines DC show, they had the only seated tickets listed. Fast Ticketmaster transfer, everything went great. Show was fantastic.
December 7, 2024
Unprompted review
Reply from Gigsberg UK
Hi Shad, So glad that you enjoyed the show "Fontaines D.C." and the process went smoothly. Many thanks for the 5-star rating.
We got straight in with zero hassle.
December 6, 2024
Unprompted review
Reply from Gigsberg UK
Good day Killian, Our goal at Gigsberg is to provide a stress-free experience all round and we are thrilled that you got to experience this. Your 5-star review is much appreciated.
They respond maybe in the last week
Great experience. Our first time but repeteable
December 5, 2024
Unprompted review
Reply from Gigsberg UK
Hi Nuria, Happy to hear that you had a great experience overall and enjoyed Paul McCartney. We look forward to seeing you again very soon as indicated. Much appreciation for the great review.
Great reseller
Great reseller, decent prices, tickets arrived in time, no issues arose at the venue.
December 5, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for the positive feedback, Ricardo. Gigsberg is committed to ensuring customer satisfaction for a great experience. Glad that you enjoyed the show "Slipknot" and thank you for the nice review.
I had an extremely frustrating…
I had an extremely frustrating experience with this company. During my purchase, I encountered repeated error messages stating that the transaction had failed. Because the website did not confirm any successful purchase, I tried again multiple times, even using a different card, which caused the same error message.
After these repeated issues, I contacted customer support via WhatsApp and even shared the error message I received. However, instead of resolving the issue and refunding the unintentional multiple charges caused by their system error, the company refused to take responsibility. I was directed to multiple teams which first didn’t help me.
After weeks of back and forth, I was informed that I had supposedly received confirmation emails and, as a result, only one of the purchases was refunded. This is despite the fact that I encountered four separate error messages (Error 500) during the transactions, resulting in a total charge of nearly €1,000.
It’s unreasonable to expect a customer to check for confirmation emails when your website clearly states that a transaction error occurred and advises contacting support if the issue persists—which is exactly what I did.
This experience has been incredibly frustrating and unprofessional. The lack of accountability and resolution for errors caused by their system makes me question the integrity of this company. Avoid this site at all costs, total scam!
December 5, 2024
Unprompted review
Reply from Gigsberg UK
Hello Yasmin, We have received your email and we are investigating this matter for you and we will revert to you promptly.
Effective communication and timely…
Effective communication and timely delivery
December 4, 2024
Unprompted review
Reply from Gigsberg UK
Hello Claudio, We aim to communicate precisely at all times and hope you enjoyed your Paul McCartney show. We appreciate your great review.
I read earlier reviews and I got…
I read earlier reviews and I got worried about my ticket to PaulMcCartney yesterday evening. After 3 hours in que for the concert I passed the ticket control and an OK for the ticket. Puh!
Tickets arrived fast, almost directly to the email. I could reach them easily at Gigsbergs webpage. I am superhappy for the opprtunity Gigsberg and the people selling tickets there gave me to see this concert. I've even got a better view in the arena than I should have had buying from the arena webpage! Booked 3 days before concert!
December 4, 2024
Unprompted review
Reply from Gigsberg UK
Hello Hanna, We are delighted to learn that everything went according to plan even with a last minute booking and also that you enjoyed Paul McCartney. The great review is much appreciated and we hope to see you again soon.
The show of Ludovico Einaudi was…
The show of Ludovico Einaudi was amazing! Exceeded by far all my expectations!
December 1, 2024
Unprompted review
Reply from Gigsberg UK
Hello Anelia, We are so happy to hear that you had an amazing time at the show. We hope to see you again soon. Thank you for the 5-star review
I had a lot of confussion
I had a lot of confussion at first, but everything worked! Ive recieved my ticket and i had best time of my life !!! Thank you!!!
November 29, 2024
Unprompted review
Reply from Gigsberg UK
Hello Monika, We are happy to hear that everything worked out for you and that you enjoyed your concert. Thank you for the great review and hope to see you again soon.
Excellent experience, so helpful and reliable
I bought a Charli XCX ticket in august. I was told that my ticket may arrive a week in advance or two days before the event. I received my ticket two days before the event through a Ticketmaster transfer which I was really happy about as I didn’t know how the ticket would work but really pleased it was a Ticketmaster one. I also had no issues adding it to my apple wallet which was really useful. Got to the concert and all worked out ! Very happy with the service from Gigsberg keeping me updated with emails and even a WhatsApp message to make sure everything was okay and that I received my ticket and that the transfer was successful.
Would definitely use Gigsberg again :)
November 27, 2024
Unprompted review
Reply from Gigsberg UK
Hi Adrian, Happy to hear that everything went smoothly with receiving your tickets. Our customers are kept informed at all times. We hope that you enjoyed the event and your rating is much appreciated. Thank you.
Error 500
went through the process of purchasing tickets, got to the end...Error code 500!! Not knowing if i had tickets, went else where, only to find there was no error, and sale had gone through. so now with too many Tickets, complained to Gigsberg, who's response was tough, its in the terms and conditions. Turns out error 500 is a bug......
November 22, 2024
Unprompted review
Reply from Gigsberg UK
Hello Kevin, As with anything, including Gigsberg’s secondary ticket marketplace platform, sometimes issues arise, though it is rare. Our Compliance Team have investigated this matter and we confirm that there was a system bug within this order and we will issue a full refund to you. We trust you will fund this to be in order.
Expensive, but visited Rammstein show
Bought ticket to Rammstein event in Serbia on March 13. The tickets became available online on May 15th, 10 days before the event. It was PDFs we printed before the event.
It was expensive, but we visited the show!
May 26, 2024
Unprompted review
Reply from Gigsberg UK
Good day, We are glad to hear that your overall experience was positive. Gigsberg is a secondary market where the sellers set the prices which may be above or below face value. Thank you for the great rating.
Great experience …
Was worried about using another company for tickets but was recommended gigsberg!
(I have been scammed before with tickets) but i cannot fault gigsberg, they kept me updated every step of the way, from purchasing to receiving my tickets
November 25, 2024
Unprompted review
Reply from Gigsberg UK
Hello Joanne, At Gigsberg, we strive for openness and honesty in all our dealings. Our Support Team does a wonderful job of keeping you updated every step of the way. We hope you enjoyed The Script and hope to see you back soon. Appreciate the 5-star rating.
All round positive rxperience
Secure payment system
Emails to alert and update
No issues with e ticket at venue
A great gig.
November 24, 2024
Unprompted review
Reply from Gigsberg UK
Hello Nic, Overall it seems that you had a great experience with Gigsberg as well as enjoying the show. We hope to see you again soon. Thank you for the positive rating.
Clear communication and reliable
Good communication and efficient. As other reviews say, it was very last minute getting tickets but tickets arrived 24 hours before event and support centre was very responsive when I got in touch worried to not have tickets. Moral of story - Don’t stress if tickets are late…
November 24, 2024
Unprompted review
Reply from Gigsberg UK
Dear Julie, The tickets sold on Gigsberg are guaranteed & secure and we ensure that they are delivered to all our customers before the event is scheduled to take place. Our Support Team ensures a stress free experience at Gigsberg. Thank you for the great review.
delivery entree
The promest to deliver the tickets 1 week before the event. But they came earlier. Very good.
November 21, 2024
Unprompted review
Reply from Gigsberg UK
Good day Jan, We are dedicated to ensuring timely delivery of all tickets to our customers and we are very glad to hear that you received them so early before the event. Thank you for the positive rating.
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