Gillies Reviews 

10,073
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive product knowledge, and professional approach, making the purchasing process pleasant and stress-free. Many people highlight the efficient and professional delivery service, noting that items arrive on time, are carefully installed, and packaging is often removed by the team. Consumers are very satisfied with the high quality of the products and the overall excellent service, which frequently leads to repeat purchases. While a few customers mentioned isolated instances of extended delivery waits or minor product issues, the vast majority reported a seamless and positive experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the professionalism and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Product

Users describe positive interactions with product, highlighting the wide range of top-quality furniture and... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of furniture and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more

Rated 5 out of 5 stars

Excellent customer service from everyone we dealt with. Kevin in carpets was wonderful as were the people who surveyed the job and put the flooring down. We could not believe how smoothly everyone wen... See more

Rated 5 out of 5 stars

Gillies is our one-stop shop for everything relating to our household. This time we bought 2 x rugs to compliment our recently refurbished lounge. They look great on our oak floor and were a very d... See more

Rated 5 out of 5 stars

What I like about this company is that they are always on the case making sure that everything is right. The delivery, the installation or fitting, the quality of the product, right down to the last d... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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Replied to 58% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(10,073)

1,599 reviews in the last 12 months

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Rated 1 out of 5 stars

Was told lies with the salesman at the…

Was told lies with the salesman at the Aberdeen shop. He said 7-8 weeks it could be in 6 weeks word of mouthOn receipt had written 14-15 weeks.
Paid it in full when ordered by choice.
You had my money for fully 3 months paid the full price no discount😤😤
Would not recommend this firm yo anybody

April 9, 2026
Gillies logo

Reply from Gillies

Hi Mr Whyte,

Thank you for your recent purchase and for your patience whilst we fulfilled your order. Both are greatly appreciated.

I’d also like to thank you for taking the time to leave your review and I'm sorry to hear that you were disappointed with your experience.

Having reviewed your order, I can see that the estimated delivery time shown on your paperwork was 8–10 weeks, with the understanding that this was an estimate and that delivery could be a little sooner or a little later, depending on the manufacturer's production schedule.

Unfortunately, on this occasion your chairs did arrive beyond that estimated timeframe, and I appreciate that this would have been frustrating. Again, I am grateful for the patience you demonstrated.

I would, however, like to respectfully address your comment regarding being "told lies" by our salesperson, as I do not believe that this was the case. Our team can only provide the estimated lead times given to us by our suppliers, often shared with examples of previous customer orders.

We pass on these lead times in good faith, as genuine estimates rather than guarantees. Whilst I understand your disappointment with the delay, I do not believe you were deliberately misled.

I'd also like to reassure you that your chairs were not purchased at full price. They were ordered during our Spring Promotion, where a 20% discount had been applied to the manufacturers RRP.

Most importantly, I hope that now your chairs have arrived, you are pleased with them and that they provide many years of comfortable use.

If you would like to discuss your experience further, please don't hesitate to contact me directly at the Aberdeen store. I'd be more than happy to speak with you and address any remaining concerns.
It would be great to see you instore again in future.

Best regards,

Steve Downie
General Store Manager
Gillies Aberdeen

Rated 5 out of 5 stars

Excellent company

I have always found Gillies to be a good company to purchase items from.
I have purchased several carpets from them and found them to be excellent quality
I am delighted with my recent purchase of two stressless chairs, delivery was first class and on time

July 9, 2026
Rated 3 out of 5 stars

Long delay in receiving furniture.

We love the product purchased and the delivery men went above and beyond.

Luke the salesman could not have been more helpful.

However - we ordered the furniture mid February and were told there would be a 12 week delivery wait which we accepted.
Sadly that turned into 20 weeks which is not acceptable. We were offered the loan of a table and chairs but declined as we still had our old furniture.

July 8, 2026
Gillies logo

Reply from Gillies

Hi Mrs Brockbank,

Thank you so much for taking the time to share your feedback. We are delighted to hear that you love your new furniture, and we will be sure to pass along your kind words to Luke and our delivery team - they’ll be thrilled to know their hard work made a positive impression.

At the same time, we completely understand your frustration regarding the wait time. Waiting 20 weeks when you were expecting 12 is certainly not the seamless experience we aim to provide, and we truly apologise for the extended delay and the inconvenience it caused.

While we try to offer temporary loan items to help bridge unexpected gaps, we know that nothing beats having your actual order in place.

We really appreciate your patience and your honest review, as it helps us continuously monitor and improve our lead times and service.

Thank you again for choosing Gillies, and we hope you enjoy your new furniture for many years to come

Kind Regards,

Ross Holder
eCommerce Manager

Rated 5 out of 5 stars

Excellent Service:

Excellent Service:
Telephone advice very helpful prior to visiting the shop in Broughty Ferry. Lynda, our sales assistant, was friendly and gave us an excellent service. In fact the whole experience, including Andy and Alan who delivered and assembled our beds, could not have been better.
Thanks to all the staff at Gillies.
Order placed 3rd June. Delivery on 7th July.
Mrs. Thompson

June 3, 2026
Rated 5 out of 5 stars

Carpet fitting

First class service instore and and outstandingly prompt,helpful,considerate handling of fitting process.
High standard service overall and have no hesitation in recommending the company.

July 6, 2026
Rated 5 out of 5 stars

Arrived promptlyand on time.

Arrived promptly. Handled brilliantly. Brought in 2 settees, a poufé and a coffee table. Placed them and disposed of all the packaging by taking it with them. Both guys were helpful, polite and really nice. Knew their job well. Really pleased with them and the furniture. ⭐⭐⭐⭐⭐

July 7, 2026
Rated 5 out of 5 stars

A great team…

We purchased a set of leather sofas and chair. Ethan was very helpful and even came out to the house to measure up so we were sure it would fit through our narrow door.
Yesterday Darragh and Bruce came out to deliver and set up. Adam the porter was also helpful and delightful whilst we were in the store.
What a credit to Gillies.
Staff like this are worth their weight in gold.
Well done lads!

July 7, 2026
Rated 4 out of 5 stars

Clark in Perth went over and above to…

Clark in Perth went over and above to help us source a fabric swatch.
When we bought our sofa we were shocked to discover that the company who make the furniture don't supply swatches. We really needed one to help us select a carpet so Clark removed the colour sample from the book in the showroom, drove down to Livingston and allowed us to borrow it for a week or two. He even supplied a prepaid envelope to allow me to return it in good faith. This was over and above.
When the sofa arrived the guys were so friendly and careful not to damage the walls on the way in to the living room.
Despite the swatch situation I would definitely recommend the service and after sales care. Thank you.

June 1, 2026
Unprompted review

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