I ordered a gin just before they closed their doors and they took my payment but never delivered the gin. Had used them before and all was fine. This time however I can see why they have closed thei... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered several sets as thank you gifts for my work team. The GW team helped select the most appropriate gifts for each of my team members, and then ensured the gift sets got delivered at very short n... See more
Company replied
I have purchased from Gin and Rum warehouse on multiple occasions. Delivery is prompt, items well packaged and on the only occasion an glass was broken a replacement was quickly delivered. The persona... See more
Company replied
Wow, wow, wow! Absolutely amazing! beautiful range of products, fantastic presentation, speed of service rivals others and fabulous friendly people. Love supporting local and this business has it all... See more
Company replied
Company details
Written by the company
Exclusive Personalised Gin & Rum gift sets, created by us! Stock up on your favourite tipples in the Gin & Rum Bottle Store!
Contact info
John Buddle Work Village, NE4 8AW, Newcastle upon Tyne, United Kingdom
- 01916911902
- cheers@gin-warehouse.co.uk
- gin-warehouse.co.uk
3.8
Great
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Gin & Rum Warehouse
Thank you so much for your lovely review! Looking forward to helping you with any future orders soon.
Very pleased with my order
Very pleased with my order, and the delivery time was acceptable.
April 12, 2022
Reply from The Gin & Rum Warehouse
Thank you very much for your kind review!
I ordered this product with a short…
I ordered this product with a short turn around I contacted customer services and promised it would be delivered on time and it was. Good quality product personal message was perfect cocktails and candle was perfect as a leavers gift. Great service fabulous product
April 11, 2022
Reply from The Gin & Rum Warehouse
Fantastic news - thank you for the review. We are so pleased that you were happy with your gift set ordered. Always here and happy to help with any future orders.
Reply from The Gin & Rum Warehouse
Thank you for your review. We are very pleased that you are happy with the product, and once again we apologise for the unexpected delay in delivery of your order as previously discussed.
Reply from The Gin & Rum Warehouse
Thank you for your review, and we are very sorry if your delivery has been longer than anticipated. I can see that you placed your order late afternoon on 28th March, and for the standard delivery option selected we ask that you allow 7 days (Monday-Friday) for your order to be processed and dispatched. Today is therefore your 7th day and your order will be dispatched from our warehouse today with a next working day delivery service. I hope your recipient loves their gift once received.
Easy to order and quick delivery.
April 5, 2022
Reply from The Gin & Rum Warehouse
Thank you so much for your very kind review - so pleased that all arrived well and I hope your recipient loves their gift!
Was delighted with the presentation of…
Was delighted with the presentation of the bixed gift i got for a friends 60th.
The personal message on the box just topped it off.
No issues with ordering or delivery.
Would recommend
March 15, 2022
Reply from The Gin & Rum Warehouse
Thank you very much for this great review April. We are so pleased that you were pleased with everything and we hope your friend loved the gift once received too
Excellent company
Excellent company. Ordered a gin and candle personalised gift which came beautifully presented and good quality. It was also delivered within 3 days. Nothing too much trouble when communicating with them, thank you Ashley. Highly recommended.
March 11, 2022
Unprompted review
Reply from The Gin & Rum Warehouse
Thank you so much for your order and for your fantastic review Gordon! We are ready and waiting to help you with any orders going forward.
Bought a few times from them
Bought a few times from them, never failed to impress. Will be back for more.
March 10, 2022
Reply from The Gin & Rum Warehouse
Excellent news Lee - thank you so much for your continued support and for the review :)
Fantastic luxury gift sets at amazing…
Fantastic luxury gift sets at amazing prices. Delivery a bit slow but arrived in the advertised time. Will definately use again.
March 10, 2022
Reply from The Gin & Rum Warehouse
Thank you for this great review Ashley - we are very much looking forward to helping you with any future orders soon!
Reply from The Gin & Rum Warehouse
You are very welcome! Thank you so much for your order and review :)
Took nearly 2 weeks to get my order
Took nearly 2 weeks to get my order, the help centre was really helpful though
March 10, 2022
Reply from The Gin & Rum Warehouse
Adam, I am so sorry for the delayed response to your review, and I am also very sorry for the unexpected delay you experienced while awaiting the dispatch of your order. I assure you this is not our usual standard and we were very thankful of your patience while received stock of your (very popular) item and had this sent to you. I am pleased that you had a great experience with our fabulous customer care team.
Great service & good quality gift sets
Great service & good quality gift sets! Being able to personalise your gift box is an excellent personal touch. Thank you. 5*
March 9, 2022
Reply from The Gin & Rum Warehouse
You are very welcome and thank you so much for the lovely review! We hope to help you again with any future orders soon
Great company!
Great company!! Made an extra effort to supply the preferred popcorn flavour in gift package for a friend and made her day. Highly Recommend.
March 7, 2022
Reply from The Gin & Rum Warehouse
Thank you so much for your very kind review. We re very pleased that your friend loved their gift!
Brilliant products and fabulous…
Brilliant products and fabulous service. Arrived before I even expected it! Highly recommend
March 3, 2022
Reply from The Gin & Rum Warehouse
Fabulous news that you received your gift set from us nice and quickly, and even better that you were so happy with it. thanks very much for the lovely review!
I have purchased from Gin and Rum…
I have purchased from Gin and Rum warehouse on multiple occasions. Delivery is prompt, items well packaged and on the only occasion an glass was broken a replacement was quickly delivered. The personalised gift boxes make presents that bit more special. I also, one time, mis- spelled a name and they took the time to contact me to rectify this. After sales care second to none.
March 1, 2022
Reply from The Gin & Rum Warehouse
Thank you so much for your lovely review Ann. I am so sorry that your glass was damaged in transit, however I am so pleased to hear all was resolved and you received your replacement quickly. We look forward to helping you with any future purchases soon.
Lovely gift and well packaged
Bought as a 60th birthday present and was well received. Lovely gift would recommend.
February 16, 2022
Reply from The Gin & Rum Warehouse
Hi Pauline, thanks so much for the lovely review. I'm pleased your recipient loved their Whitley Neill Gin gift set and we hope we can help you with any future orders soon.
Reply from The Gin & Rum Warehouse
Great review - thank you for that Pete!
I am really pleased with my purchase
I am really pleased with my purchase, I did contact customer service and the gentleman was so helpful and my delivery came the next day
February 7, 2022
Reply from The Gin & Rum Warehouse
Fantastic news Amanda, we are very pleased that you are happy with your purchase and customer service. Thank you for your kind review.
Took forever to be delivered had to…
Took forever to be delivered had to email to remind
February 7, 2022
Reply from The Gin & Rum Warehouse
Hi Marie, thank you for your review. I am so sorry that your order took a little longer than expected to arrive with you. I have just checked and I can see that at the time you emailed to chase up your parcel, it had already been dispatched. Never the less, we are sorry as it was over the specified 7 days turnaround. I assure you this is not our usual standard and I hope you will shop with us again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.