I ordered a pearl necklace and pearl earrings. Whilst the items seem lovely quality they just don’t suit me. I’m having an absolute nightmare with their customer services trying to return the items. I... See more
Company replied
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I ordered a pearl necklace and pearl earrings. Whilst the items seem lovely quality they just don’t suit me. I’m having an absolute nightmare with their customer services trying to return the items. I... See more
Company replied
From my recent experiences, I placed 2 orders. The 1st order had no issue but the 2nd order, the product didn’t look good on me (clips earrings didn’t sit on my earlobes properly). I contacted custome... See more
The Solenne ring has exceeded my expectations in every way. Its unique design and stunning details have left me in awe. Not only is it visually striking, but it's also remarkably comfortable to wear.... See more
I had custom earrings made for my wedding. I live in Australia so all communications and the design process was done via email. Firstly, the customer service was truly wonderful! The design team and c... See more
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It is just a beautiful earrings, got a lot of compliments, will definitely purchase again.
The pearl necklace is very shiny and the workmanship is exquisite.
I think it will be more attractive to customers if there are a variety of changes to match. For example, the necklace becomes a bracelet, etc.
In addition, I hope the website can provide more dynamic or static pictures from different angles for reference. In this way, it will be easier to master and find your favourite products when choosing goods. Thank you.
I was a little hesitant to order because coming from overseas and not being able to touch and feel the product. But so glad I did. The jewelry arrived in time for Christmas and was so well packaged and displayed. The jewelry is very dainty and beautiful. My daughter absolutely loved the necklace and earrings. Won't hesitate to order again.
Delivery was on time . The packaging is very lovely. Beautiful gift to give a loved one.
Very satisfied with my purchase and the excellent customer service!!!💝
Delivery was a nightmare!!!! I will not order from your company again.
I bought one necklace and several pairs of earrings, they are all made very well, the detail make them look really expensive, definitely worth the money.
Although beautiful, the post was very delicate and it's bent on the end. Makes it a little hard putting the pearl in.
Love the pearls!
When I received the package I was pleasantly surprised! The Akoya pearls are amazingly shiny and classical pieces! These are jewels that can be passed down to the next generation. Will come back for more
I am very happy with he pearls. However, the chain's rings are so small that I have difficulty inserting the tiny clasp into it. It is difficult to secure the chain. Even my husband has difficulty doing it for me. Sadly, I will have to buy another chain. Waisted moneu so yes, I'm disappointed.
The necklace was more that I expected.
It was stunning, the Akoya pearl was beautiful.
Loved the fact you had two lengths for the chain which was delicate and well crafted
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