Giraffe Money Reviews 164

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Can’t fault from start to finish! I originally started this process with another company, which didn’t help me at all and when speaking to them, weren’t that friendly and they made me feel bad... See more

Rated 5 out of 5 stars

After a nightmare of spiralling debt and companies giving me the run around in contacted giraffe money as a mate applied for an IVA through them and I got into contact with Darren who was brilliant th... See more

Rated 5 out of 5 stars

I came to Giraffe money when I was struggling with my finances. Darren was great throughout the process, he explained everything to me and did the documentation promptly. I didn't have to go through g... See more

Rated 5 out of 5 stars

Fantastic customer service from beginning to end. Anthony and Mark go above and beyond to ensure your needs are met. Not only do they act on a professional level they treat you as an individual and po... See more

Company details

  1. Debt Relief Service

Written by the company

Please note that we are Giraffe Money, NOT the Giraffe Cash App which is a completely different business and we have nothing to do with. We specialise in helping individuals resolve debt issues. We do not offer any services similar to those provided by Giraffe Cash App. So, please don't leave a review for the wrong business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

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Rated 5 out of 5 stars

Big help

Overall, made a pretty daunting prospect due to the amount of debt I had at a very low point in my life an unusually smooth and easy process. They were on hand whenever I needed them and thankfully my debt situation is no longer keeping me up at night.

August 20, 2019
Unprompted review
Rated 4 out of 5 stars

did the job very well

Did the job very well but was optimistic about costing.

The team were courteous non judgemental and patient.
Dealt with Anthony and Darren both excellent.

August 20, 2019
Unprompted review
Rated 5 out of 5 stars

I.V.A

Darren was very helpful helping Anthony sort out an I.V.A. He kept us informed all though the process. If I had any concerns I could ring or text him any time. I would recommend them to anyone that is having financial problems 👍😍😀

August 14, 2019
Unprompted review
Rated 5 out of 5 stars

I would really recommend this company

I would really recommend this company . They have been really helpful in dealing with my dept and with me through the whole process.
The adviser I had was the best and tried to get my dept sorted as fast as he could even when there was trouble along the way.

July 31, 2019
Unprompted review
Rated 5 out of 5 stars

Giraffe money are an outstanding…

Giraffe money are an outstanding company who helped me non stop and the service is outstanding, they understand difficulties and are there to guide you in the right direction. I highly recommend Giraffe money.

July 20, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I really can’t thank these guys enough!
They have helped me to get through a very difficult period and situation I have found myself in.
Everything was virtually stress free from start to finish and they made whole process as straightforward as could be, this was mainly due to their complete professionalism and determination to help me get the outcome that suited my circumstances.
The communication was second to none and every part of the process was thoroughly explained to me, as well as all the different options available to me.
I was kept updated regularly all the way through the process and they were always at the end of the phone if I had any questions or concerns.
A huge weight has been lifted off my shoulders And it’s all thanks to you guys
Thank you so much

July 16, 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful Team!

It is with all my pleasure that I have to say that I could not have chosen better! What a fantastic team!!! It is very complicated when a person finds himself in a desperate situation and there is someone who without judging us gives us the hand and helps us in every way the most professional!!!!

July 15, 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic lads that I dealt…

Absolutely fantastic lads that I dealt with! Couldn’t of been more helpful. Got the result I wanted. I’m now on my way to being debt free! I’d recommend these to anyone needing debt help for a stress free solution and helpful advice. Thanks again giraffe!!

June 27, 2019
Unprompted review
Rated 5 out of 5 stars

Very good Highly recommended help me…

Very good Highly recommended help me Through some bad time when I was down Darren GiraffeMoney help with everything i needed to do now I have my IVA in place monthly payments in place looking forward to the future debt free and its only been six weeks from the first phone call to the IVA in place can’t thank him enough need more people like darren thank you

June 20, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent!!’

I have so much respect and confidence in this team and how they have helped me. I would lay awake at might worrying about my situation and now I sleep well. They were honest, straight to the point on hand always for advice and quick. I would recommend anyone facing financial difficulty to contact giraffe money!!
Thank you

June 20, 2019
Unprompted review
Rated 5 out of 5 stars

Must say I was very pleased with how…

Must say I was very pleased with how everything went. Ant in particular was helpful and understanding. Getting everything sorted was such a relief. I can't thank Giraffe enough.

June 20, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

I spoke to Anthony initially and Darren In the follow up call. Both were knowledgeable, professional and made It as easy as possible for me. Very happy with the service I received! Thanks again!

June 18, 2019
Unprompted review

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