Girlings Retirement Rentals Ltd Reviews 

356
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Our experience with Girlings was appalling. They attempted to withhold an elderly tenant’s deposit to pay for what appeared to be the landlord’s refurbishment of already outdated décor. They... See more

Rated 2 out of 5 stars

I have been living In Girlings property for over a year and I certainly do not agree with the five star ratings. Our property manager is not very helpful at all. When visitors come and we are out he... See more

Company replied

Rated 1 out of 5 stars

Very sad during this Covid 19 crisis Girlings had offered help. I am key NHS worker and I temporary lost Job due to most of suspended Out patients Heart assessments. As I am in Limbo with my Furlough... See more

Company replied

Rated 1 out of 5 stars

Girlings service has gone seriously downhill since the move to Bath. Phone calls go unanswered and e-mails unresponded to. I have been trying to find out what is happening with the rent review on my p... See more

Company replied

Company details

  1. Retirement Scheme Provider
  2. also in
  3. Apartment Rental Agency
  4. Condominium Rental Agency
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

Helping you to discover the freedom renting in retirement can bring…. Girlings is the UK’s leading retirement property letting agent, for over 25 years we have been specialising in letting age exclusive homes allowing people to continue to live independently in later life.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

356 reviews

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1.3

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(356)

1 review in the last 12 months

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Rated 5 out of 5 stars

The team at Girlings were so helpful we…

The team at Girlings were so helpful we really appreciated there help.Louise was training at the time very freindly polite and provided a professional service I have no complaints at all.

October 15, 2020
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Hi Elaine
Thank you for your review - we will pass on your kind words to Louise. So pleased you've been happy with our service

Rated 5 out of 5 stars

Kind and courteous at all times

Kind and courteous at all times. Fast response to issues together with follow up to check my satisfaction.

October 15, 2020
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Reply from Girlings Retirement Rentals Ltd

Many thanks for your review Pauline - We hope you are settling in well

Rated 5 out of 5 stars

Girlings Are Simply The Best! KUDOS for Exceptional Service & Care👌

Absolutely Brilliant! Thank you to Rachel, Hannah & Ian in lettings and all the Girlings staff for Exceptional service. Nothing is too much trouble, any maintenance needs are dealt with efficiently and promptly.
In times like these with so much uncertainty, it is reassuring to know I have the security of an assured tenancy with Girlings Retirement Rentals Ltd, they are efficient & caring.
Last but not least, a Special Thank you & appreciation must go to Jamie Turnbull. 🙏 Kudos 👌

October 7, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Many thanks for your kind review Ms Laker

Rated 5 out of 5 stars

From the moment we rang Girlings to…

From the moment we rang Girlings to book an appointment to see the property we were interested in they could not do enough for us, They kept us up to date every step of the way, even through lockdown. When we eventually moved in they rang us to see how we had settled in and if everything was as it should be, which it was.
We were very impressed with Girlings and if the need arose in the future we would choose to use them again.

September 22, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Many thanks for your review, we are so pleased that you have been happy with our service and are settling in well.

Rated 5 out of 5 stars

Great and efficient service.

Excellent and efficient service provided by Girlings.
Unfortunately, due to Covid 19 virus, the community lounge is closed, therefore most of the communal get-togethers have been cancelled, however, Kerry the community manager and the other people living here have been most friendly and welcoming.

I feel really at home and secure. Plus, if there are any crises or other problems, I am sure that Girlings will deal with them promptly and efficiently.
All their information has been clear and comprehensive.
The apartment is well decorated and has a new fitted carpet plus all working appliances, so I feel secure and will be well cared for, should any crisis occur.

September 16, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Hi Jackie - thank you for your glowing review!
We do hope you are settling in well
Kind regards Girlings

Rated 5 out of 5 stars

Girlings has high standards of property…

Girlings has high standards of property maintenance and I think its rental philosophy
is excellent. It operates in the best interests of its residents. My only criticism is that it should always warn new tenants that some of the flat front doors are fire doors that can swing shut automatically and shut you out!

September 15, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mr McAlister we are pleased to hear that you are enjoying renting with us, Unfortunately fire doors are a necessity of lettings H&S laws - I do hope you got back into your apartment without too much trouble!

Rated 3 out of 5 stars

The time it take to get things done

September 15, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Hi Donald, we are disappointed to hear that you are waiting on a maintenance issue. One of our team will be in touch with you soon to follow up.
Please do contact us if you have any other issues
kind regards Girlings

Rated 5 out of 5 stars

Our recent move. We have just moved up 1 floor at…

We have just moved up 1 floor at Buckingham Court 1 and we are long established tenants of Girlings. Our move was the easiest we’ve had thanks in the main to our Tenancy administrator Louise Palmer.

September 15, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Thank you for your lovely review, we are pleased you had a smooth move - I have passed on your thanks to Louise too

Rated 2 out of 5 stars

I have been living In Girlings over a year.

I have been living In Girlings property for over a year and I certainly do not agree with the five star ratings. Our property manager is not very helpful at all. When visitors come and we are out he does not inform us of anyone looking for us. The office staff are very helpful and the properties are fine for one or two people although they are very small but adequate.

August 13, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

To Susan
Thank you for your feedback and kind words regarding our office staff. The on-site managers are not employed by Girlings so we cannot comment on the service they are offering. It is a shame that your star rating for Girlings has been negatively affected by a different company's service.
Please can you contact us with any concerns, we can pass these on to the managing agent and continue to support you as a tenant.
Kind regards, Girlings
01823 346800 or info@girlings.co.uk

Rated 5 out of 5 stars

Fantastic

Brilliant service even in lock down

July 18, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review Karen

Rated 5 out of 5 stars

Excellent service thanks

Under the circumstances everything was done to the best of everyone's ability. This included getting minor but important jobs done within a couple of days of it being reported. We are very impressed with the quality of service.

June 18, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review, we are glad you have been pleased with our service and are settling into your new home well.

Rated 5 out of 5 stars

I would have given you 4 stars due to…

I would have given you 4 stars due to the fact that my heating had obviously not been checked before my tenancy started. The rapid response by Louise James to sort the problem out during the lockdown saved the day. Such service is worth the star. Otherwise I have no complaints. Homecourt House seems to be a happy place very much due I feel to the personality of the Development Manager, Mary. I am glad I chose to live here.

May 27, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Mrs Rodmell - Thank you for your kind review, I have passed on your comments to Louise. We are so pleased to hear you are settling in well at Homecourt House too.

Rated 5 out of 5 stars

Everything at Girlings is everything &…

Everything at Girlings is everything & more of what I expected.The property
& surrounding gardens are kept lovely. The Manager is very helpful.He is
very conscientious in his position as Manager. I am very happy here,& when
the 'lockdown' is over I look forward to joining in a few social meetings etc.
Yours Sincerely Jane Owen.

May 26, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Many thanks for your lovely review Mrs Owen. We are very pleased that you have settled in well and are happy in your new home.

Rated 4 out of 5 stars

My granddaughter was managing dealings…

My granddaughter was managing dealings for the rental of Flat for me at Stevens Court through Girlings R R Ltd. She reported to me that she was pleased with professionalism of staff and gave timely response to related inquiries.

May 19, 2020
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review - we hope you are settling in well.

Rated 5 out of 5 stars

Very pleased

Very pleased. This is the first time that my Dad has gone into rented accommodation and must say that the service that Girlings gave along with their help & support from the beginning to when he moved into his new flat was excellent. Jackie & Mark Wright.

May 1, 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review we are so happy to hear you were pleased with our service.

Rated 5 out of 5 stars

They have been excellent with my…

They have been excellent with my dealings with them over my Retirement Rental. Not a problem from the start.

April 28, 2020
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Hi Martin - many thanks for your review

Rated 5 out of 5 stars

Peace of mind.

Girlings Retirement Rentals are an excellent company to help you find your perfect home. Nothing is too much trouble for them and all their staff are helpful and outstanding in their attention to your needs. Finding and moving to your new home is really easy with Girlings, can't praise them enough.

April 20, 2020
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mr Brooks - we hope you are settling in at your new home.

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