G Johns & Sons Ltd Reviews 3,790

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship, durability, and how well they match their descriptions. Many people also highlight the exceptional service, from helpful advice to efficient ordering processes. The delivery service is frequently mentioned for its speed, careful packaging, and timely updates, ensuring items arrive as expected or even earlier. However, some customers also noted occasional delays in delivery or that finishes on certain products varied slightly. A few other people also felt that guidance on how to fit items was sometimes lacking.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the excellent quality and accuracy of... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and fast delivery... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing them as... See more

Service

Users describe positive interactions with service, consistently highlighting great and excellent service... See more

Order

Consumers find the ordering process to be positive, consistently describing it as easy and straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent a request for advice on which Internal Flap Letter Tidy product would be the right one for my door. I received a very helpful reply in less than 30 minutes and I bought and fitted the flap... See more

Rated 5 out of 5 stars

Not only were the photographic depictions of the fittings first class ( it is easy to assume quality on just a photo) the items are 1st Class. I myself cast alloys, so i know a little about the proced... See more

Rated 5 out of 5 stars

Delivery was quick and well packaged, everything included that I ordered. I have managed to install the new brass letter plate and it looks brilliant. Looking forward to the new knocker and draught... See more

Rated 5 out of 5 stars

From the moment I unboxed this brass letterplate, I was impressed. The weight and feel of the solid brass are immediately apparent—this isn't some flimsy, coated metal. The craftsmanship is superb, wi... See more


Company details

  1. Hardware Store
  2. Door Shop

Written by the company

We have a huge range of products for doors, windows and more - handles, fittings, door furniture, hinges, closers, draught fittings, sliding doors.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company, produ ts are very good quality and reasonably priced, delivery is ex excellent and notifications spot on will definitely be using again

October 4, 2025
Rated 5 out of 5 stars

Exemplary in ALL departments

Not only were the photographic depictions of the fittings first class ( it is easy to assume quality on just a photo) the items are 1st Class. I myself cast alloys, so i know a little about the procedure. The items i ordered, Bronze recessed finger pulls, had been carefully thought through prior to casting. Excellent job and also, the packaging and arrival time after ordering, was exceptional. I just wish all British companies were THIS GOOD !

August 25, 2025
Rated 5 out of 5 stars

Top quality & Top Service

From the moment I unboxed this brass letterplate, I was impressed. The weight and feel of the solid brass are immediately apparent—this isn't some flimsy, coated metal. The craftsmanship is superb, with a flawless, polished finish that catches the light beautifully. Installation was a breeze, and it instantly elevated the look of my front door, giving it a touch of classic elegance. I've received several compliments on it already! This is a fantastic example of a product where you get exactly what you pay for: top-tier quality that will last for years. Highly recommend!

July 29, 2025
Rated 5 out of 5 stars

Excellent Customer Communications

Your site identified the items we were looking for (50mm brass wardrobe knobs). Your communication with the customer were prompt and customer service led in context even when needing to inform delay in delivery of item with reason given (not due to you). The items arrived a few days earlier than indicated date which was a good feel.

July 6, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look