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Glacier Insurance Company Reviews 1,245

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TrustScore 4.5 out of 5

4.7

Insurance Company
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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional social skills, kindness, and informative assistance, often highlighting their professionalism and helpfulness in setting up policies and finding savings. Many people appreciate the quick and easy process, along with the excellent customer service that efficiently addresses their needs. Reviewers consistently find the prices to be great and very affordable, often noting that they are much cheaper than expected and competitive with other providers. The overall service is described as fast, speedy, and efficient, contributing to a positive user experience. However, some customers also noted issues with increased rates and a lack of support, leading to unacceptable wait times and slow customer service. A few other people also felt that the website was not working well, and some experienced difficulties accessing their accounts online.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Price

Clients share positive opinions on price, frequently highlighting affordable rates and great value. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the agents for... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and helpfulness of... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laurie was amazing! She helped me get everything set up automatically, went over my policy thoroughly, and was so pleasant throughout the entire experience. Love, love, love! 💛

Rated 5 out of 5 stars

MARIAH REDBURN!!! Excellent social skills, kind and informative, took her time to help me through the entire process. You must be amazing to work for if you have such talented employees. Thank you aga... See more

Rated 5 out of 5 stars

I JUST purchased a vehicle. I was searching for quotes and many of them were simply unacceptable for even the richest. I was getting full coverage type quotes for only liability. Eventually, I came ac... See more

Company replied

Rated 5 out of 5 stars

So happy I switch my insurance. Price was great and the process was so fast and simple. So far no complaints I highly recommend. I'll come back and update after I renew my policy in a few months. Most... See more

Company replied

Company details

  1. Insurance Company
  2. Personal Insurance Company

About Glacier Insurance Company

Written by the company

At Glacier Auto Insurance, our name may be new, but we’ve been writing personal automobile insurance for the past 50+ years. Within that time, we have seen insurance companies come and go. However, here at Glacier, our core values have stood the test of time. We’re here to provide you with a hassle-free quick and easy quote, affordable insurance coverage, low down payments, flexible installment options, prompt claims assistance, and reliable service with ease of mind…getting you on the road to reaching your destinations.

At Glacier, you can choose to go directly onto the Glacier website and obtain a fast, easy, online quote. Or, through our call center (1-888-GLACIER) to speak directly to one of our helpful representatives. Or, you can access Glacier Auto Insurance through our network of trustworthy independent agents. You can find an agent near you by accessing our website.
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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Glacier insurance was ok but could be…

Glacier insurance was ok but could be better if they offered a few days to pay late if you are oneday late you are immediately sent a insurance lap letter that’s not good so many challenges we face that should be a benefit to be able to postpone pay date

November 6, 2025
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Reply from Glacier Insurance Company

Hi Lamar, thank you for taking the time to leave us a review. If you need to change your payment due date, please call us at (800) 394-2423 to discuss your options. We value you as a customer and want to make sure you are satisfied.

Rated 4 out of 5 stars

Short conversation

Short conversation, got everything done quickly.

March 14, 2026
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Reply from Glacier Insurance Company

We're happy to hear we could assist you efficiently, if you need anything, don't hesitate to reach out!

Rated 1 out of 5 stars

I just got a policy from you and have…

I just got a policy from you and have no access to my policy number and I downloaded my id cards and it doesn’t even show. I’m supposed to get my car today but now I cant

March 21, 2026
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Reply from Glacier Insurance Company

Hello, we are sorry to hear that you are having issues locating your policy number, please call (800) 394-2423 and we would be happy to assist you. Thank you!

Rated 5 out of 5 stars

“Process was straightforward and the…

“Process was straightforward and the representative was helpful. Coverage options were clearly explained, and I was able to select the plan that fit my needs quickly. Overall, a smooth experience.”

March 20, 2026
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Reply from Glacier Insurance Company

Thanks for the great review, Joshua! We're happy to hear you had a smooth experience!

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