Glacier Insurance Company Reviews 1,244

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. People also found the pricing to be very competitive and affordable. However, some customers also noted issues with customer service, mentioning slow replies or difficulties reaching representatives. A few other people also felt that the website was not always functional, and some experienced unexpected rate increases.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Price

Consumers find price to be positive, with many reviewers highlighting affordable rates and great value.... See more

Customer service

Customers generally report positive experiences with customer service. Many reviewers highlight agents as... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professionalism,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers describe the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MARIAH REDBURN!!! Excellent social skills, kind and informative, took her time to help me through the entire process. You must be amazing to work for if you have such talented employees. Thank you aga... See more

Rated 5 out of 5 stars

I JUST purchased a vehicle. I was searching for quotes and many of them were simply unacceptable for even the richest. I was getting full coverage type quotes for only liability. Eventually, I came ac... See more

Company replied

Rated 5 out of 5 stars

So happy I switch my insurance. Price was great and the process was so fast and simple. So far no complaints I highly recommend. I'll come back and update after I renew my policy in a few months. Most... See more

Company replied

Rated 5 out of 5 stars

Customer service was great with working with you on creating your policy and also did it in a timely manner. Also Phil went above and beyond to help me find more savings and answered all my concerns


Company details

  1. Insurance Company
  2. Personal Insurance Company

About Glacier Insurance Company

Written by the company

At Glacier Auto Insurance, our name may be new, but we’ve been writing personal automobile insurance for the past 50+ years. Within that time, we have seen insurance companies come and go. However, here at Glacier, our core values have stood the test of time. We’re here to provide you with a hassle-free quick and easy quote, affordable insurance coverage, low down payments, flexible installment options, prompt claims assistance, and reliable service with ease of mind…getting you on the road to reaching your destinations.

At Glacier, you can choose to go directly onto the Glacier website and obtain a fast, easy, online quote. Or, through our call center (1-888-GLACIER) to speak directly to one of our helpful representatives. Or, you can access Glacier Auto Insurance through our network of trustworthy independent agents. You can find an agent near you by accessing our website.
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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

All around great work

The process was very quick, the people were great and they were actually real people, I didn’t have to talk to a robot or any prompts at all. Way cheaper than majority of any other insurances out there. Just all around great work.

February 26, 2026
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Reply from Glacier Insurance Company

We're happy to hear you had a great experience with our agents, if you need anything, don't hesitate to reach out!

Rated 5 out of 5 stars

Laurie Nelligan was so personable and…

Laurie Nelligan was so personable and knowledgeable! I hope I get her whenever I have to call in because she took swift care of me!

March 12, 2026
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Reply from Glacier Insurance Company

Tatiana, we're so happy to hear that Laurie was able to assist you! We think she is great too!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service

March 10, 2026
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Reply from Glacier Insurance Company

Alexys, we're thrilled to hear you are satisfied with your service. Please don't hesitate to reach out if you need further assistance.

Rated 5 out of 5 stars

They have live agents that actually answer calls!!!

Easy to get a live agent on the phone when needed. They did what I needed them to do so the purchase of a new car went super smooth!!

February 27, 2026
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Reply from Glacier Insurance Company

We're happy to hear you were easily able to purchase your new car! Enjoy and stay safe while out on the road!

Rated 5 out of 5 stars

Efficiency

Efficient and easy

February 27, 2026
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Reply from Glacier Insurance Company

Thanks for the great review! Getting auto insurance shouldn't be hard, we're happy to hear you thought our process was easy, Kenneth.

Rated 1 out of 5 stars

No customer service

No customer service, I’ve been calling for days to cancel my policy

February 26, 2026
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Reply from Glacier Insurance Company

Hi Nicole, I'm sorry to hear you are having trouble contacting us. If you would email us your phone number at support@glacierinsurance.com, I will have a specialist reach out to you directly. Thank you.

Rated 5 out of 5 stars

Quick and easy transaction at last…

Quick and easy transaction at last minute

February 25, 2026
Glacier Insurance Company logo

Reply from Glacier Insurance Company

Thank you for the great review, we're happy to hear you were able to get auto insurance quickly and easily!

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