Ordered first time.The socks I wanted were put of the stock.Anyway,they contacted me by email,if I wanna add different one-what I did. Great communication,looks like a company -they do care Good luck... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is amazing!. Their products are truly gorgeous. And, if you thought good customer service was dead, look no further. I had a small issue whichhthey sorted quickly with real care and at... See more
Company replied
Fantastic customer service! I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them... See more
Company replied
This dress is beautiful and arrived well packaged and uncreased. I do not know if this is a retro design, but it takes me back to the late 70s when I was growing up and the lovely styles and prin... See more
Company replied
Company details
Written by the company
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
Contact info
United Kingdom
- hello@glassworks-studios.com
- glassworkslondon.com
4.2
Great
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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10/10 Glassworks Knitwear!!
I’m a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new knitwear pieces! All the jumpers and sweater vests I have from Glassworks are super cute and very flattering!! 10/10 would recommend this brand!
March 17, 2025
Unprompted review
Reply from Glassworks London
Hi Rebecca,
Thank you for sharing your love for Glassworks—we’re thrilled to hear you’re enjoying your pieces! We’d love to see how you style them, so don’t forget to tag us on socials.
Stay tuned to our online store for fresh weekly drops and exciting new finds. We can’t wait to see you back soon!
All the best,
GWL x
Great selection of socks 👍👍
February 25, 2025
Reply from Glassworks London
Hi Millie,
Thank you for taking the time to leave us a shining review and for the love and shout-out. We're so glad to hear you love the pieces! Your satisfaction and good experience mean the most to us, and we always aim for 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
Super duper!
This was my first visit to one of your shops, Covent Garden. I bought a jumper and am very pleased so far with it, although quite pricey, it is different. Staff assistant was very friendly and helpful, a good salesperson! Will definitely visit your shop as the variety is very good. I’m always looking for something different, classy and nice!
February 1, 2025
Unprompted review
Reply from Glassworks London
Hi Vivian,
Thank you for taking the time to share your wonderful experience shopping with us. We're so delighted to hear you loved your new jumper, and our Covent Garden's team service. We always aim for a 5-star service, your satisfaction and good experience mean the most to us!
We can't wait for your next visit, we hope to see you back soon. Feel free to check the website for weekly fresh drops and awesome finds!
All the best,
GWL x
Poor quality, returns policy is off-putting
The clothes are really cool looking and unique, I thought this was going to be a new favorite place to shop for me. Unfortunately the quality in my experience is poor. I bought a dress first, when it arrived it looked really cheap and not like the photos. I returned it and thought I'd try again, so bought a skirt that started to fall apart the 1st time I wore it. Due to the overly drawn out returns process I went through the first time (you have to request to return items and wait for a yes) I didn't even bother returning the skirt and just decided I wouldn't risk shopping here again.
July 11, 2024
Unprompted review
Reply from Glassworks London
Hi Steph,
Thank you for sharing your feedback about your purchases. We appreciate you taking the time to reach out and are genuinely sorry to hear that you’re disappointed with your experience.
We understand your concerns and would like to address them. To ensure quality and address any issues, we have processes like our return form to collect data on our products, and we appreciate our customers taking the time to let us know how we're doing. Please don’t hesitate to reach out to us at hello@glassworkslondon.com and quote your issues with the skirt, we’d love the opportunity to assist you further.
Thank you for bringing this to our attention, and we truly hope to provide you with a better experience moving forward.
Warm regards,
GWL x
What a brilliant first experience !
Had a lovely first experience with glassworks ! I walked past and admired the window display so decided to pop in and was so glad I did! The shop in Shoreditch was beautifully presented, we were welcomed as we entered but weren’t pestered throughout.
All the clothes were presented pristinely, in the perfect order. The shop was clean and the manager was lovely! We had a great chat at the checkout. I didnt feel pressured to buy more, I could tell she really cared about the shop and I am definitely going to be buying lots more in the future!!
January 25, 2025
Unprompted review
Reply from Glassworks London
Hi Catherine,
Thank you for taking the time to share your wonderful experience shopping with us. We're so delighted to hear you loved the experience, and our Shoreditch team's window display! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service!
We can't wait for your next visit, we hope to see you back soon. Feel free to check the website for weekly fresh drops and awesome finds!
All the best,
GWL x
I love all the pieces I got
I love all the pieces I got ! As well the person in the store was amazing with me. The pieces are perfect fit for me and original
January 10, 2025
Unprompted review
Reply from Glassworks London
Hi Nayelli,
Thank you for taking the time to leave us a shining review and for the love and shout-out. We're so glad to hear you love the pieces! Your satisfaction and good experience mean the most to us, and we always aim for 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
Blue skies white clouds cuddly wool..
Blue skies white clouds cuddly wool... sweet and warm as well as a perfect fit.
Want, so want, to wear it all the time but no, no, treasure it pleasure it... and gently unwrap it from its tissue paper and show it off today as it's a Happiness jumper.
January 12, 2025
Unprompted review
Reply from Glassworks London
Hi S,
Thank you for taking the time to leave us a glowing review and for the love and shout-out. We're so glad to hear you love your jumper! Your satisfaction and good experience mean the most to us, and we always aim for 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
Reply from Glassworks London
Hi Lucy,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you loved the experience! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
GWx
Glassworks London, just that bit different - in a very good way!
I’ve ordered two items from Glassworks London and I’ve been very happy both times. I like that their clothes are just that bit different and both items I’ve ordered, (knitwear on two separate occasions), have been of a lovely quality and a good fit. Delivery has been prompt with email updates and great packaging. Annnnnd of course, the main thing is that it’s always fab to support small / independent shops. Highly recommend.
December 26, 2024
Reply from Glassworks London
Hi Ally,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you loved the products and the experience! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Thank you for your support to small and local UK brands. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New year!
Christina
GWx
Visited Covent Garden shop
Visited Covent Garden shop. Two of the shop assistants there were chatting away between themselves in the middle of the shop and we had to walk around them. No greetings whatsoever. Oh, when their known customer/friend arrived, they were super nice only to him. Another assistant came to us and helped us. She was nice.
December 20, 2024
Unprompted review
Reply from Glassworks London
Hi there,
Thank you for bringing this to our attention. We're really so sorry to hear about your not-so-good experience in-store.
I'll make sure to coordinate this feedback with the Store manager and team. We always value our dear customer's feedback as it helps us in providing better service. Our doors are always open if you ever want to stop in again. And feel free to reach out to us at hello@glassworkslondon.com if there's anything we can do to turn this negative into a positive. Wishing you a fab day!
All the best,
Christina
GWx
Reply from Glassworks London
Hi Stef,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you loved the experience! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Reply from Glassworks London
Hi Elaine,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you loved the experience! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Cardigan hasn't arrived and zero communication from Glassworks
**Update - Glassworks got back to me and refunded the cardigan**
I ordered a cardigan as a gift on the 25th November. It got dispatched the next day via Royalmail. On the day it got an email saying it was due for delivery, I got an email saying it 'it was being returned to sender'. I tried to contact Glassworks via their online form to understand what had happened, no one got back to me. I tried again a few days later, and still nothing. I don't know what is going on, I haven't been refunded the cardigan if it has been returned to Glassworks and even though I attempted to contact them twice, I have heard nothing! Very unprofessional
November 25, 2024
Unprompted review
Reply from Glassworks London
Hi Harriet,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience and want to sincerely apologize for the confusion on not getting any response as we have been replying to your emails last December 3 and December 5. It was sent to your Gmail address.
Could you kindly check your inbox or spam folder for this pls? In regard to this order being returned to us, we haven't received any updates from Royal Mail, the reason why we opened an investigation with them last December 6th. Pls note we are working hard on making a daily follow-up with the courier so we can further update you as well. We're quite confused as well as the last tracking says this was refused and hence returned to sender.
Once again, we're sorry to hear about any issues with this order. We truly appreciate your patience and understanding. Please look out for a follow-up email from our Customer Service team regarding this matter.
Thank you again for bringing this to our attention—we’re here to help and will do our utmost to make this right.
All the best,
GWL x
Great socks!
November 24, 2024
Reply from Glassworks London
Hi Alice,
Thank you for taking the time to leave us a good review. Thank you for the love and shout-out. So happy to hear you love the socks! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
GWx
I bought the khaki classic…
I bought the khaki classic double-breasted trench coat earlier this year, it’s a beautiful expensive coat £195 and by this autumn, less than 6 months later it has huge colour fade and looks terrible. I informed glasswork who asked for more details then after a long wait didn’t do anything blaming me for it being in direct sunlight. This was not the case all the time and I’m intrigued how where they thought I’d be wearing it in my room. This is bad quality produce for a high price. If you are going to charge high prices then you need to have high quality customer service and clear storing instructions not just ‘moderate’ who knows what that means. Very very disappointing.
December 3, 2024
Unprompted review
Reply from Glassworks London
Hi Hannah,
Thank you for sharing your feedback about your khaki classic double-breasted trench coat. We appreciate you taking the time to reach out and are genuinely sorry to hear that you’re disappointed with your experience.
We understand your concerns and would like to address them. The jacket was purchased in January, which means it had been approximately 10 months since purchase at the time of your feedback. During this time, natural fading can occur with cotton garments, particularly if exposed to sunlight. While we currently don’t provide specific storage instructions, cotton is a fabric that can be sensitive to certain conditions.
We completely understand your frustration and regret that this situation has left you dissatisfied. While the timeframe and circumstances fall outside our return and exchange policy, we want to do our best to make things right for you. Our Customer Service Team will be in touch shortly to offer a solution that we hope will leave you feeling valued and appreciated.
Thank you for bringing this to our attention, and we truly hope to provide you with a better experience moving forward.
Warm regards,
GWL x
Excellent staff and interesting collections.
The two assistants in Soho were delightful and helpful.
I love your collection. I purchased a mohair beanie and bought another one online as they are the perfect size for me.
November 17, 2024
Unprompted review
Reply from Glassworks London
Hi Fran,
Thank you for taking the time to leave us a shining review. Thank you for the love and shout-out. So glad to hear you love your beanie. Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
I ordered a bag for my girlfriend on…
I ordered a bag for my girlfriend on 18th November and received a confirmation that I will receive my delivery in 2-4 days and I'll be notified when dispatched. I'm sitting here 10 days later with no bag and zero updates despite emailing 3 days ago and calling the Soho store 3 times in the past 2 days. Apparently, the store thinks the bag is not in stock and said I would receive an email telling me this, however, I have had NO update whatsoever, even though I receive daily spam emails about black Friday discounts!! Not happy at all.
November 28, 2024
Unprompted review
Reply from Glassworks London
Hi James,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience and want to sincerely apologise for the delay in communication regarding your order.
To clarify, issues with online orders are handled via email, and while our store teams strive to assist, reaching out to our Customer Service team directly is the most effective way to resolve these matters. As we produce in small quantities and often sell out, we understand how this can cause frustration. We emailed you on November 26th about the issue with your order and are currently awaiting your response to proceed.
We truly appreciate your patience and understanding. Please look out for a follow-up email from our Customer Service team regarding your order. Once we receive your reply, we’ll work to resolve this for you as quickly as possible.
Thank you again for bringing this to our attention—we’re here to help and will do our utmost to make this right.
All the best,
GWL x
Great customer service
I’d never seen the shop before but loved the way the clothes were all put together with similar colours. The two ladies working that day were super friendly and one of them was really helpful at suggesting items for me which I ended up buying as I loved them. I will definitely be coming back!
October 17, 2024
Unprompted review
Reply from Glassworks London
Hi Taiya,
Thank you for taking the time to leave us a shining review. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
The whole return process is…
The whole return process is ridiculously long winded. you have to wait for an email to see if it's been approved, chase them up, and then also ask for a returns lable. I am now chasing them regarding refund time and I am being asked to send proof of posting/tracking. Why should I? Which other shop ever asks for your proof of postage? I only keep these for private sales/Vinted etc. Surely they know that the they have received the item and can link it up with my order as the order paperwork was in the packaging. It's all a bit bizarre. Will not use them again.
September 24, 2024
Unprompted review
Reply from Glassworks London
Dear Wendy,
Thank you for your honest feedback and we're very sorry if you feel that way. I can see we approved your return request last September 6th, the same day as it was requested. We also replied to your email right away on the same day and provided you with the return details.
I coordinated this with the team and was told the package had not returned yet that's why I asked for the Return Tracking Number that was provided to you from the post. Apparently, this was just returned to us this afternoon. We have already processed a refund for the returned item, and you should have received an email confirmation for this. Please allow 7-10 business days for the refund to reflect back in your account. If you have not received your refund within this timeframe, please follow up with your bank to ensure there are no issues on their end. We are more than happy to assist you further if needed.
I'm so sorry for any delays and confusion here but we take all suggestions and feedback seriously to make sure we always provide the best service our dear customers deserve. Have a lovely day ahead and stay safe!
Kindly,
Christina
GWx
Loved the style & the colours …
Loved the style & the colours; bought items I had dreamed of but couldn't find anywhere else ...... and I was not particularly looking that day!!!
August 26, 2024
Reply from Glassworks London
Hi Linda,
Thank you for taking the time to leave us a shining review. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
GWx
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