Ordered first time.The socks I wanted were put of the stock.Anyway,they contacted me by email,if I wanna add different one-what I did. Great communication,looks like a company -they do care Good luck... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is amazing!. Their products are truly gorgeous. And, if you thought good customer service was dead, look no further. I had a small issue whichhthey sorted quickly with real care and at... See more
Company replied
Fantastic customer service! I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them... See more
Company replied
This dress is beautiful and arrived well packaged and uncreased. I do not know if this is a retro design, but it takes me back to the late 70s when I was growing up and the lovely styles and prin... See more
Company replied
Company details
Written by the company
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
Contact info
United Kingdom
- hello@glassworks-studios.com
- glassworkslondon.com
4.2
Great
304 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Jeans fit perfectly they also look nice…
Jeans fit perfectly they also look nice on me although it’s a bit long, I’m 5’1 and ordered size 8. Not sure about hardwares but the button was loose almost looked like the jeans have been used or tried on a couple of times. Still looks nice but not as secured with a tight hardware.
April 4, 2024
Unprompted review
Reply from Glassworks London
Hi Loi,
Thank you for taking the time to share your good review of your purchase. So happy to hear it fits you just perfectly! Your satisfaction and good experience mean the most to us. However, we're sorry to hear about the loose buttons. If you feel this is faulty, pls reach out to us via the customer service email and we're happy to help you with this! we sincerely apologize for any delays and inconvenience this may have caused.
We're just here for you. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Poor quality for the price
I bought a beautiful pink and red gingham cardigan back in October. It’s absolutely stunning and I was so happy with it. Unfortunately it appears to have been very poorly made, because multiple holes have appeared around the button holes (despite the fact I’ve never done up the buttons) and around the hem of the cardigan. I emailed customer support as I have worn this item a handful of times - it’s actually never been washed as it’s been worn so little. I received a very polite but unsatisfactory reply that as it had been more than 3 months and they couldn’t guarantee how it had been used, it couldn’t be replaced or refunded. They also stated they had received no other issues with similar cardigans, which I felt insinuated I was lying. I wouldn’t expect this from an item I paid £100 for. I used it as any person would use a cardigan - I wore it, not swung from the chandelier with it. Incredibly disappointed as I am very much of the view of buy well and buy less and expected an item that would last for the amount paid. I love supporting small businesses especially ones with such great designs but for that amount would expect quality items and appropriate customer services if an item is in fact faulty.
March 20, 2024
Unprompted review
Reply from Glassworks London
Dear Amy,
We're very sorry to hear of this unsatisfactory service received. Our customer's satisfaction is always our top priority and we sincerely appreciate this feedback for us to always do better. First, we never meant to insinuate anything and just stated that this is the 1st time we received an issue regarding the cardigan. We never meant any harm with this. Had this been reported within the return timeframe or even within 3 months we'd be very happy to help out and offer an exchange as we're very lenient with resolutions we receive from our dear customers, but this order was from October of last year and we got the report in March which was 5 months after the purchase. As much as i wanted to help out, I'm afraid this is out of the window for way too long.
As a small, independent company, we always strive our best to provide a satisfactory and reasonable service to all our dear customers that would still be in line with our policies. I sincerely hope you understand.
Thank you once again for your honest feedback. We look forward to hearing from you and rest assured we're always here to help our customers with any order issues. Thank you for your understanding. Stay safe always.
All the best,
Christina
GWx
Lovely shop, Lovely dress
Went into their shop in Spitalfields Market. The staff were really helpful, the shop was dog-friendly and I ended up buying the perfect light green dress. The material and fit is really good quality. Would recommend Glassworks brand.
March 10, 2024
Unprompted review
Reply from Glassworks London
Hi Rimi,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service! Thank you for working with us as well.
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best!
Christina
One of my favourite clothing companies!
Everything I have bought from Glassworks have become my favourite items and I greatly appreciate the brand’s commitment to sustainability and diversity and most importantly their plans to improve them. When I shop from them I don’t feel as bad for wanting something new for spring! Their customer service is the best I have come across. I enquired about a top which was out of stock and whether they had plans of producing more and I received a prompt reply with the expected time of the reintroduction of the item. When it became available I made my purchase, and when a small delay happened due to a glitch on the website that affected the true availability of the product, they informed me straight away and shipped it with their fastest delivery service as soon as the issue was resolved. Similarly, my sister asked the previous year whether they sell separately the sleeve belts for a trench coat that she bought as she lost one of the original ones, and they send her the belt from their factory, even if they were not sold separately. Very pleased with this company!
February 27, 2024
Unprompted review
Reply from Glassworks London
Hi Mihaela,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service! Thank you for working with us as well.
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best!
Christina
Fast delivery good communication
Fast delivery good communication , I’d like it if you could make socks in various sizes
February 23, 2024
Reply from Glassworks London
Hi there,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service! We appreciate the feedback and rest assured this won't go unnoticed.
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Incredibly friendly and helpful staff
Incredibly friendly and helpful staff. It was a pleasure to shop here
Helen x
January 17, 2024
Unprompted review
Reply from Glassworks London
Hi Helen,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Ordered bag and not received. No communication either
I have ordered a bag and not received it after 3 weeks of waiting.
I have emailed and no one is talking to me.
They were quick to take my money but not to send me the item.
Very very dissapointed and will not order again.
January 18, 2024
Unprompted review
Reply from Glassworks London
Dear Hanna,
We're very sorry to hear of this unsatisfactory service received. Our customer's satisfaction is always our top priority and we sincerely appreciate this feedback for us to always do better. This is a miss on our end. What happened was, due to a glitch in the system, you were able to order the bag even though we were out of stock and production was delayed due to the holidays. I'm terribly sorry that we were unable to notify you about this matter.
We did send this out ASAP via express service as a courtesy. And replied to you via email after receiving the message. Once again, we never wanted this to happen and we sincerely apologize for the unsatisfactory service received.
As a small, independent company, we always strive our best to provide a satisfactory and reasonable service to all our dear customers that would still be in line with our policies. I sincerely hope you understand.
Thank you once again for the feedback. We look forward to hearing from you and rest assured we're always here to help our customers with any order issues. Thank you for your understanding. Stay safe.
All the best,
Christina
GWx
I went into Glassworks to look around…
I went into Glassworks to look around and bought some lovely black jeans that fitted perfectly. The shop assistant was so helpful too. I will definitely return.
January 9, 2024
Unprompted review
Reply from Glassworks London
Hi there,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
best
best. used to live by the dalston shop, now live abroad, still not found better socks and always dreamy fun in shop. thanks for having only the sweetest in shop !!
January 8, 2024
Unprompted review
Reply from Glassworks London
Hi Genevieve,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! We're hoping to branch out abroad soon!
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Lovely choice of products
Lovely choice of products. We'll wrapped, with prompt delivery.
Highly recommended!
December 27, 2023
Reply from Glassworks London
Hi Jessica,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
Thank you!
The girl who helped us was wonderful, and I love my new cardigan! Thank you :)
December 26, 2023
Reply from Glassworks London
Hi Tara,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
Order never arrived - since resolved after 2 months
I placed my order online back in November, my order never arrived. I have been chasing this order for weeks and keep getting emailed with the same response about a case being opened with royal mail. As it has now been nearly 7 weeks since I placed my order (back in November 2024, before Black Friday sales) and there has been no resolve I am very disappointed and I do not feel that I have received good customer care. Thankfully my order wasn't that expensive, but I will never order anything online from this store again and I will not be recommending them either.
Update - the order finally arrived after 2 months, and Glassworks did then refund me, although that was after I placed a review with Trustpilot. I do feel that this matter could have been resolved a lot quicker, but I do appreciate the refund that I eventually received. They did always respond to emails which I did think was good. I have shopped in store previously and had a very good experience, I am still unsure whether I would place an order online again. I have updated my rating to 3 stars from 1 star as my issue was finally resolved.
January 9, 2024
Unprompted review
Reply from Glassworks London
Hi Harriet,
Thank you for your honest feedback. We cannot express how sorry we are for all the delay, inconvenience and frustrations experienced with this order. We never wanted this to happen and we make sure to ship out orders as soon as we can. We just followed Royal Mail's process for lost/ delayed shipments as we have to open an investigation first and this may take a couple of days, once deemed lost, Royal Mail will advise to file a claim, and this may take a couple of weeks to reach a decision. The reason for the delayed resolution and decision is that the parcel is still traveling through their network and cannot be classified as lost.
We're so glad and relieved to hear that this has been delivered to you already. I know this is of no use anymore so we got this fully refunded back to your account without having to return the item. I know this is not enough to make up for all the inconvenience but pls know that we're here to help and do the best we can most reasonably. As a small, independent company, your feedback helps us a lot. We work hard to make sure we provide the best service and products to our dear customers.
Thank you once again and we look forward to serving you again soon.
Kindly,
Christina
GWx
Love my dark brown socks
Love my dark brown socks. They are thick, soft and very warm. I struggled to find dark brown socks for women with my very small feet; these are great. Would recommend.
January 7, 2024
Unprompted review
Reply from Glassworks London
Hi there,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
The socks are absolutely lovely but…
The socks are absolutely lovely but they arrived with a hole in. Customer services did respond quickly but I’m still waiting to hear back (understandable given the time of year) but it is a shame as I’ve been desperate to wear them!
December 29, 2023
Unprompted review
Reply from Glassworks London
Hi Helen,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us and we sincerely apologize for any delays and inconvenience this may have caused due to the recent holiday. We hope we got this corrected and resolved for you.
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
Loved my socks!
Loved my socks!!
Ordered the Saturday before Christmas and they came on 28th. So basically next working day. Impressive
December 28, 2023
Unprompted review
Reply from Glassworks London
Hi Kay,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
Updated to 5 stars after issue resolved
Updated to 5 stars as Christina has now resolved the issue after an item was missing from my order. Thanks!
December 18, 2023
Unprompted review
Reply from Glassworks London
Hi Sophie,
Thank you for this honest feedback. My most sincere apologies for hearing that you're missing an item from this order. I'm afraid I have been checking our customer service emails and Instagram direct messages but haven't received anything about this. I would really want this to be resolved ASAP and if it's alright, pls send your order details and the item missing to our customer service email- hello@glassworkslondon.com
Here at Glassworks, our customer satisfaction is our topmost priority. Rest assured I'll do my best to help you out on this.
Thank you again for reaching out and we look forward to hearing more from you. Happy holidays, Sophie.
Kindly,
Christina
Christina on the customer service team…
Christina on the customer service team was incredibly warm, responsive, and helpful. I very much appreciated all her help!
December 15, 2023
Unprompted review
Reply from Glassworks London
Dear Nora,
Thank you so much for sharing this lovely feedback. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Great quality and fast shipping
Great quality and my trousers were delivered like 48hrs after I placed my order! Really pleased
November 30, 2023
Unprompted review
Reply from Glassworks London
Hi Lydia,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Lovely socks
Great service, so refreshing to shop locally and find a creative and original selection of clothes. Always worth a browse.
November 25, 2023
Reply from Glassworks London
Hi Rosamund,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
The most responsive and helpful support…
The most responsive and helpful support for an item that was out of stock. They immediately let me know and gave me options for a solution. I appreciate their quick responses and friendly communication. It was my first purchase from the company so it made a really good impression for me to continue supporting them. Also, the products I received from them were such great quality. Some of my new favorite pieces now!
December 1, 2023
Unprompted review
Reply from Glassworks London
Hi Amy,
Thank you for taking the time in sharing your wonderful experience shopping with us! Your satisfaction and good experience means the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
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