I orderen an e-scooter on 23d of May. After some communication issues, I'm finally in touch with the support. They contacted me politely and offered an alternate solution which I am happy with. I wil... See more
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Review summary
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The customer service from here was great. They always answered all of my questions. Even though I was sent the wrong ebike at first, they sorted it all out and I got the ebike exchanged succes... See more
Company replied
No issues, bike arrived promptly, packaged well, and the company sent me updates during the purchase and shipment process.
Company replied
I’ll admit I was a little nervous ordering a bike from a company I’d never heard off, but the prices where so competitive I felt I had nothing to lose. I ordered a bike, some upgrades and access... See more
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Company details
Written by the company
We are a group of riding enthusiasts and experts in the riding trade who are obsessed with building a greener and more sustainable world together, through a community of e-bikers and e-scooters. Gleeride is a one-stop supplier of outdoor cycling products. Our warehouses are mostly located in US/UK/EU/HK (Free Shipping), which provides more efficient and convenient after-sales services.
Contact info
WORKSHOP 60, 3/F, BLOCK A, EAST SUN INDUSTRIAL CENTRE, NO. 16 SHING YIP, 999077, Kowloon, Hong Kong
- support@gleeride.com
- gleeride.com
4.1
Great
136 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Product arrived quickly and undamaged.
December 30, 2024
Reply from GleeRide
Hello Mikey,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Everything was fine until I started…
Everything was fine until I started emailing them about my order missing the black plates and the back wheel is having problem and now they didnt even emailed me back ?? I am so confused??
January 9, 2025
Unprompted review
Reply from GleeRide
Hello Danny,
Can you please send us your order number so that we can assist you better?
Do not worry,we will offer a satisfactory solution for you.
Best Regards,
Gleeride customer service
Scam
I ordered an e scooter while it was in stock and then they never sent it out so I asked why and they said it went out of stock even tho they was happy to take my money and I’ve checked their web site again and it’s back in stock but still nothing sent out so far I am convinced they are a scam
January 3, 2025
Unprompted review
Reply from GleeRide
Hello dean goulty，
Sorry for all inconvenience.
We checked your order is pre-order. Please check our product listing details.If you are in urgent, we will offer another scooter model for you to exchange.
If you do not want to exchange another scooter and want to cancel this order,we will issue you full refund.
Our service have contacted your email,please reply us.
Best Regards,
Gleeride customer service.
Quick delivery easy to put together …
Quick delivery easy to put together bikes look great
November 8, 2024
Reply from GleeRide
Hello Mikey,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
This is a fantastic company with an…
This is a fantastic company with an amazing range of products for kids and adults That are affordable and high-quality. Our kids absolutely love their electric scooters and we are devoted fans from this point forward. A+ ❤️🛴
October 23, 2024
Unprompted review
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
I purchased an i scooter ix3.
I purchased a (i scooter ix3). This was my first time purchasing a scooter. I was a little leery, but.
the purchase went through smoothly and quickly. I received my product in a short time, and I love my scooter!!!!
PS great customer service
October 27, 2024
Unprompted review
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Fantastic fast delivery of a great…
Fantastic fast delivery of a great e-bike. Superb is nearly all aspects. My only niggle is the advertising was incorrect. It clearly said a gift came with it of a hat, bright vest etc. these didn’t come with it in the UK. I then saw others had received it but I didn’t.
October 18, 2024
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Amazing experience
I had such a fantastic experience with their customer service! They responded so quickly and were incredibly kind and helpful. I highly recommend their products!
October 23, 2024
Unprompted review
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Good Seller, very satisfied
Everything from the delivery and the communication really worked perfectly. The ordered E Scooter arrived in the best condition and I am very satisfied with the whole purchase experience. Thumbs up. I will gladly shop with you again.
October 8, 2024
Unprompted review
Reply from GleeRide
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Great service
Great service, quick delivery and brilliant after care. Very happy with my new bike, would recommend.
September 27, 2024
Unprompted review
Reply from GleeRide
Dear Arron,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Good experience
Good experience, fast shipping and product meets my expectations
September 18, 2024
Unprompted review
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
battery not correct one for this model, error quickly resolved
battery not correct one for this model; ordered what site said for model bought
August 27, 2024
Reply from GleeRide
Dear Kenneth,
We sincerely apologize for any inconvenience that had been caused.
Our customer service team will assist you to solve your order issue.
Please check your email for more details.
Best Regards,
Gleeride customer service
Fast delivery and great product!
August 28, 2024
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
I ordered my shengmo s600 first when it…
I ordered my shengmilo s600 first when it arrived it had no battery or pedals or tool kit so I contact gleeride they said it would have had battery but it didn't it took 3 weeks to get a new battery out if them I had a spare set of pedals which I put on bike but then when I put battery on bike every thing worked fine except the light I told glee ride but haven't had a new light sent out messages have gone to and from me but it is a nightmare dealing with as they are based in China my freind has got a front light going spare which he is going to try to sort out when he next comes up to see me as he is other side of country but when you buy a brand new ebike you shouldn't have this many problems the bike itself isn't the best quality as you get what you pay for in my opinion you are better of spending a bit more money and getting a better bike I wouldn't use or recommend using gleeride as I didn't have a good experience with them no one has sent me emails about replacing light as you say in your responce I have told you the light doesn't work all I want is a replacement light I have recieved the battery after having to wait 3 weeks but now I've turned bike on for first time light is only thing not working RESPONCE TO GLEERIDE I HAVEN'T RECIEVED THE REPLACEMENT LIGHT FROM YOU I TOLD YOU IT DOESN'T WORK please don't use gleeride uk as you will have so many problems and going from message to message waisting your time I will have to buy a light my self now avoid gleeride buy else where
August 8, 2024
Unprompted review
Reply from GleeRide
Hello Scott,
Sorry for all inconvenience.
We have sent you battery replacement in time .Sorry for the long delivery. We need some time to prepare battery replacement.
As for your front issue ,our after-sale service contacted to solve this problem for you.
Please check your email again.
Best Regards,
Gleeride customer service
Ridstar Q20 pro
My experience is very good.
The delivery is very fast, the product is very good, the customer service is helpful. 👍🙂
August 22, 2024
Unprompted review
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
This company has displayed timely…
This company has displayed timely delivery, good product quality and quick service response. Would I suggest them to others? Yes!
August 7, 2024
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
The shipping was good, but....
I got the bike in good time, but there are several problem whit the bike.
I have to wait until I will get the replacement parts.
I also have to visit a bicycle service because there are minor problems with the gear settings, some fine tuning needed.
Oh, I forgot to mention that the support is excellent.
Only the waiting makes things worst...
July 30, 2024
Reply from GleeRide
Hi cusotmer,
Sorry for all inconvenience.
We have sent out the spare parts you need to solve the problem in time.
Your spare part replacement are in transit and it need some time to deliver.
We have sent tracking number and link of spare part in your email. Please check it.
Best Regards,
Gleeride customer service
I ordered before and received my…
I ordered before and received my scooter, it's taking a very long time for my parts that I ordered. I don't know why it takes so long
July 30, 2024
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
Our after-sale service contacted you to solve the problem for you.Please check your email.
Best Regards,
Gleeride customer service
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Gleeride a great company to deal with
The communication with this company has been excellent during the pre-purchase phase and subsequently when there was a problem with the OneSport OT16-2 electric bike I purchased from them.
Whilst they are a Chinese company, they have a UK distribution facility. From order to delivery the bike took just 2 days.
Customer service is by email to China but they have always responded very quickly. After supplying a video and email description of the problem with my bike they supplied an updated controller for it which cured the issue. This only took 7 days to arrive.
I would certainly recommend Gleeride.
August 1, 2024
Unprompted review
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
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