I orderen an e-scooter on 23d of May. After some communication issues, I'm finally in touch with the support. They contacted me politely and offered an alternate solution which I am happy with. I wil... See more
Company replied
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Review summary
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Reviews shaping this summary
The customer service from here was great. They always answered all of my questions. Even though I was sent the wrong ebike at first, they sorted it all out and I got the ebike exchanged succes... See more
Company replied
No issues, bike arrived promptly, packaged well, and the company sent me updates during the purchase and shipment process.
Company replied
I’ll admit I was a little nervous ordering a bike from a company I’d never heard off, but the prices where so competitive I felt I had nothing to lose. I ordered a bike, some upgrades and access... See more
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Company details
Written by the company
We are a group of riding enthusiasts and experts in the riding trade who are obsessed with building a greener and more sustainable world together, through a community of e-bikers and e-scooters. Gleeride is a one-stop supplier of outdoor cycling products. Our warehouses are mostly located in US/UK/EU/HK (Free Shipping), which provides more efficient and convenient after-sales services.
Contact info
WORKSHOP 60, 3/F, BLOCK A, EAST SUN INDUSTRIAL CENTRE, NO. 16 SHING YIP, 999077, Kowloon, Hong Kong
- support@gleeride.com
- gleeride.com
4.1
Great
136 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Q20 Lite Ridstar
I received my Q20 Lite promptly and swiftly, delivery was excellent. Customer service has been great in assisting me with concerns I have had and answered all questions with no issue.
Assembling the bike was easy, even without the manual, and still any issues you have can be taken up with customer service who are happy to help.
The bike itself is beautiful, great size and robust, the wheels are nice and fat, perfect for all terrains, and the seat is very comfortable.
10/10 I would very much recommend this bike for beginner cyclists and experienced ones too! Everyone will have fun riding the Q20 ridstar with it's ease of access.
July 17, 2024
Unprompted review
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Bike is awesome shipping awesome wish…
Bike is awesome shipping awesome wish battery last longer and faster for speed but everything is Awsome price is great
June 28, 2024
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
THE DELIVERY WAS FAST AND SAFE..THE…
THE DELIVERY WAS FAST AND SAFE..THE SCOOTER IS NICE..
THE PROMOTION COST HELP FOR KEEP EXCELLENT PURCHASES..
THANK YOU!!!
June 26, 2024
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Everything was Perfect
They have a great selection of ebikes and after choosing the one I wanted, I searched and found GleeRide had the best price. I was nervous since I had never heard of them but they had good reviews so I went for it. The bike arrived in four days (one day early) and it is in perfect shape. I am very pleased!
June 19, 2024
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Low price product arrived quickly
June 11, 2024
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Highly recommend for any future ebike…
Highly recommend for any future ebike purchases as soon as I placed my order they stayed in touch throughout the shipping process from the minute it was ready right through to the last hour of delivery they stayed in touch brilliant customer service and very friendly
July 1, 2024
Unprompted review
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
A really good company with great…
A really good company with great products. After much searching we purchased two Onesport OT18s from GleeRide. Their prices on-line were super competitive and there was an extra £100 off with a 'fathers day' sale. The comms around delivery were spot on and their delivery driver arrived as arranged and I liked that I could track the drivers progress. All in all Im very happy,
June 24, 2024
Unprompted review
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Great service from start to finish on…
Great service from start to finish on the purchase of my Engwe EP 2 Pro electric bike. Will use them again if my wife wants one too, and so highly recommend them.
June 19, 2024
Unprompted review
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Had this scooter before so knew how…
Had this scooter before so knew how good it was but this was my first experience with gleeride, they delivered it fairly quick considering it came from Germany and they kept me constantly up to date with shipping info as it was bank holiday weekend I was unable to track the order myself.
I also got 10% off the purchase price which was just over £40 so was very pleased about that, would definitely use gleeride again.
May 16, 2024
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Reply from GleeRide
Hello customer,
Thank you for your support and feedback on our GleeRide.
It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Best Regards,
Gleeride customer service
Absolutely fantastic vendor
Absolutely fantastic vendor. Definitely recommend. They were very quick to reply with any issues I had. 10/10 would do business with again
May 10, 2024
Reply from GleeRide
Thank you for your support and feedback on our GleeRide. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Reply from GleeRide
Thank you for your support and feedback on our GleeRide. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Reply from GleeRide
Thank you for your support and feedback on our GleeRide. It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
It was nice working with gleeride…
It was nice working with gleeride everyone was very nice and helpful answering any questions. Also responsive
April 3, 2024
Reply from GleeRide
Thank you for your support and feedback on our GleeRide. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
I received this bike (my first e-bike)…
I received this bike (my first e-bike) and i must say…IT IS AWESOME!! But the best part is that when I went to lock the battery, I noticed there wasn’t any battery keys. I messaged the seller GleeRide wich got back to me within a day, and they asked me to look in a certain area of the phone case and to my delight, it was there! They we’re ready to send me the keys if I didn’t find them but I didn’t need them to anymore. Thank you for the awesome customer service!!!
March 4, 2024
Unprompted review
Reply from GleeRide
Thank you for your support and feedback on our GleeRide. It is our honor to bring you a good experience. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
PHENOMENAL BIKE PACKAGING!
I can say that in addition to the bike I'm testing and I really like it, the thing that really surprised me is the packaging and the shipping speed
March 21, 2024
Reply from GleeRide
Thank you for your support and feedback on our GleeRide. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
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