Global Rent-a-Car Reviews 

SCAM!! Global Portugal in Lissabon. They make you responsible and pay for damage that you did not make! And besides that they invent prices for the damage! A scratch was €100, but MAYBE it was broken so he made it €200. If it was broken, it would be €575. What a bargain. resembles negotiating in the market

We booked a car on my wife's Credit Card to pick up in Poznan via Ryanair with full insurance. ( CDW, 3rd party,and Theft protection) and like for like fuel. On arrival in Poznan my wife had to show her Credit Card for identification. Operator said the card had less that 6 months validity ( 5 months and 2 weeks) and therefore cannot be accepted as ID, BUT straight offered to pay, with the very CC, for a full tank of fuel for £100.00 and Global insurance £40 as the only condition to be able to rent a car (refund for cancelled contract was not possible - the full amount would be lost).
To add insult to injury the car was not cleaned inside or out, and I used a maximum of 10 litres of fuel in the four days we were there. Worst experience I have ever had from a car rental company. After reading plenty of reviews, seems that we're not the only ones with whom this sharp practice was exercised.

I just received a message, three weeks after returning tha car, that there was damage to the lowest edges, absolutety rubbish. It just makes me so mad when somebody tries to steal from me. Never never again!

“GLOBAL rent a car” Casablanca Mohamed V International airport office
.Poor service. Old and mechanically damaged cars. Unreliable instrumentation. Barely speak English. Nothing promised has come true. I will never come close to this company. Be Careful

I have never experienced this kind of horrible treatment from a company in my life. This company and their employees are stealing and lying to you, straight in to your face. There is zero customer service and zero help. Their entire company strategy is to steal from people who just want to rent a car. Please don't rent from them!

Our car broke down even though we told them upon pickup that a yellow light was blinking. They reassured us its okay, they fixed it the day before, we shouldn't worry. The car broke down the next day. We never got a new car in return OR our money back. We called multiple times to all their different phone numbers. We showed up at their office. ZERO HELP.

To this day, we never got a new working car OR our money back. We never heard from them again. Asking for money back we just got an automatic email reply that they will get back to us. They never did, its been 10 months now. We had our money stolen, they left us on ice, and we had to find another company that could provide us with a car.

I wish you could close down this company so no one else would experience what we did. It should be illegal to be able to run a company that steals from you like that.

Unfortunately resorting to this now due to most recent experience. Would previously always have rated 5 stars, but can’t now. Have used Global many times with great experiences. Booked last rental through Holiday Autos and upon collection was told that I’d have to pay an extra €260 as my full name wasn’t on my credit card, just initials. The guy at desk said it was something that Holiday Autos insisted on, but upon further investigation it turns out it’s in the (very) small print. When booking it always states credit card with sufficient funds, but not until you go looking for it does it state the full name part. I’ve used this company for the last 7 years so guess it’s a new thing, and in my opinion not highlighted well enough. I’ll not be using Global again after this experience, as still waiting for their customer service team to respond to me a week later… Partner even had a card with full name but wouldn’t accept as she hadn’t booked the car. What difference does having full name as oppose to initials make? They have my licence and passport to confirm I am who I am!!!

I can only repeat the experiences of other reviews. Long queue's, did not take credit card with initials, marks on the hire car not notified to me when collecting the car, and when trying to report this prior to leaving, nobody interested or willing to take a formal note. Upon returning the car, nobody available to inspect it. After returning the keys etc., and at the gate for departure (Krakow airport hire), recieved an email saying there was a scratch on the front bumper that I would be charged for. The whole operation is a scam, usining every trick in the book to increase their profit over and above the rental charge. STEER CLEAR.....

I was told that car cannot be released if I am a driver with full UK driving licence. According to Global cars the requirement for rental was to have International driving licence. But then I was assured this is not an issue if I pay full insurance (again) to take car out.
On asking, how additional charge was making UK licence ok, I also heard that insurance via rental cars was not being honoured by Global cars, hence "own" full insurance charge.
On checking details of voucher and info on gov.uk it looks to me that UK licence should be a valid document. I was told the car cannot be rent out to me, but it will work just pay extra money? I did query how extra money makes driving licence more legal, not getting good answer for this. It really sounded like a scam scheme to charge extra money. This was a very frustrating and unpleasant experience. Avoid this company if you do not want extra hassle and stress

Absolutely a terrible company. It takes 25 min each customer to rent a car because they try to cheat everybody. Do NEVER aren’t a car from them

Never use this company. They put lower price on beginning after return they charge you for damage to the car. Scam, scam, scam. Never rent from them. Scam artists. I use them in Warsaw, Poland. Never again.

Scam, as the people said above. They didn't accept my credit card because my full name was not on it...only my initials and my surname.( I have called my bank, and they told they don't put full names on their credit cards. So I must pay for their insurance with my debit card, I never have problems with my card. In their rental conditions is nothing that your card must have full name on it .I will never use global rent a car again ... Bookings com was also not so helpful.Please stay away from this car rental

Everything went smoothly - we didn’t have a creditcard and could buy an insurance to avoid the depositum.
Friendly staff in Keflavik airport, Iceland and perfect car. Very happy

Tricked me into paying 3 times the agreed price. And then didn’t have a car ready for me. Never ever gonna rent a car from Global again!! Have been waiting for 1,5 hour and still no car. All we hear is 10 minutes 10 minutes 10 minutes 😫😫😫 finally got the car …. With an alarm saying low tire presure loosing 2 Bar pr day. This Company is rotten to the core!!

At the pick-up they wouldn't accept my creditcard (mastercard) because my initials and last name were mentioned on the card instead of my full first name and last name. They could make an exception but then I had to purchase the most expensive insurance package. A real scam and deception, because they let me make the online reservation with the same creditcard without any problems.

PLEASE SOME ONE PUT AN END TO THOSE CONIVING agency and their associates.
PLEASE! PLEASE PLEASE!!!

THEY ARE DAY LIGHT ROBERY..CROOKS
PLEASE read #BELOW# !!

On the 15th 08 2021 I booked an 11 days car rental + their platinum insurance waver! and paid with my DEBIT CARD

ON THE 26 08 2021 AROUND 17:45 I was at WARSAW CHOPEN airport to pick up the car

1st of all their car rental supplier (GLOBAL RENT A CAR) DID NOT ACCEPT their insurance when I presented it at their office at WARSAW CHOPEN air port.

(2nd)
They ask me to pay a deposit of e750.00 WHICH I ACCEPTED TO PAY NOT A PROBLEM AT ALL.

(3rd)
I provided them with my credit card in order to pay the deposit as it is indeed and mentioned in the terms and conditions that I had RECEIVED in my e-email.

THE employee of CAR JET'S car rental company supplier named ''global rent a car''
SAID:

''I CANNOT ACCEPT YOUR MASTER CARD BECAUSE YOU NAME APPER AS '''J SMITH AND NOT AS JOHN SMITH.

So no deposit no car.

(4th)
Then he said to me you can BUY OUR OWN INSURANCE FOR e120 and you do not need to pay the deposit of 750 euro.
He also said to me that to get this tariff of at euro120.00
I STILL HAD TO PAY BY CREDIT CARD WITH MY NAME APPEAR ON IT AS JOHN SMITH AND NOT AS
J SMITH

SCAM EXUSE!!

It is clearly mention in the 'payments under the terms and conditions that:
I can buy their own insurance cover (GLOBAL'S RENT A CAR) and pay with a DEBIT CARD FOR STILL Euro120.00

(5th)
FINALLY
Because I could only pay for their own insurance by DEBIT CARD as THEY DID NOT accept my credit card for the above SCAMMY REASON.

*****THEY wanted to CHARGE me with
1700 PLZ OR which is aproxx.
****euro 400.00 TARIFF FOR
their own insurance cover

I said no I can NOT pay you euro 400.00

Then I got NO CAR and my £251.00 GONE!! SO FAR!!

AFTER TWO WEEKS CAR JET STILL INVESTIGATING
They said they are pending for a respond from GLOBAL RENT A CAR

Apostolos Bampos

Never rent a car from this company. I can only confirm all the bad experiences from other persons who wrote a negative comment. Big scam, they just search for every possible reason to cancel your reservation in order to make more money.

!!!!DO NOT RENT FROM THIS AGENCY!!! Jokers. Cheap SOBs. Charged a cleaning fee to pick up DRY GARBAGE (receipts, wrappers, etc...) after a ten day rental. Never had an issue before with any other agency or in any other country, but these guys made it one! Dry garbage doesn't qualify for "cleaning by other than normal means". And then they proceeded to argue the clause email, after email, after email. Rental cars get dirty. Clean it up. It's what I paid you for. DO NOT RENT FROM THEM, they were half an hour late with the car to top it off. Unprofessional and ignorant.

BEWARE ALL ENGLISH DRIVERS! This company is the ONLY company to insist on a International Driving License and if you don't have one (how many if us do?!) they DOUBLE what you are expecting to pay! Scammers, ripoff merchants, thieves! And whats more the car has cigarette burns on the seats and scuff marks on the wingmirrors and fuel flap but more importantly is a VERY loud drive! Dont be lured in by their cheap prices.

I paid a full price for booking and on a place I was told there wasn't any booking in their system. I asked for the car aI booked and I was told it'd been hired a day before my flight! No management or responsibility, very rude ignorant staff! Lost huge money! Never refunded!

Don't book with this company.
This people are not seriuous and professional at all.
I bocked the car for 8.00 AM and they open the office at 10.00 AM, I lost a lot appointments.
The cars they are affering are old and a part of this there is no final inspection together with the Global team as they are not there. The game of them just costed me 305,00 € for something i Never did.