globalesim.app Reviews 661

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent customer service and the helpfulness of the staff, who are often quick to resolve issues. Reviewers frequently mention the ease of installation and activation of the eSIMs, with data working almost immediately upon arrival in many cases, providing good speed and connectivity. However, some people were dissatisfied with the product and user experience, citing issues with the eSIM not working properly in certain regions or difficulties with initial connection. A few other people also felt that customer service, while generally good, could be inconsistent, with some reporting unhelpful interactions or a lack of support for specific technical problems.

What people talk about most

Service

People report ambiguous experiences with service. Many customers praise the ease of activation, good... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the setup and installation... See more

Product

Reviewers mention ambiguous feedback about the product. While some customers reported positive experiences,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the support team for being... See more

Staff

Consumers find staff to be positive. Many reviewers praise the support team for their quick, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've used GlobaleSIM multiple times in the past few years. What impresses me the most is their responsiveness to inqueries. Whenever I have a problem, I email them. They always immediately respond.... See more

Company replied

Rated 4 out of 5 stars

First of all: I rarely give the BEST rating—even on other portals. Something's always a problem. I've been using Globalesim for years—it's inexpensive and has good connections. I'm just having trouble... See more

Company replied

Rated 4 out of 5 stars

Used this app in several countries abroad for work and maps etc. Found it good and reliable. Had some issues installing one time and topping up but customer chat (Mark) was very helpful and sorted it... See more

Company replied

Rated 4 out of 5 stars

Traveled to Brasil - Connection at start is a bit confusing to understand and make it work. But as soon as U understand that roaming has to be ON , it went very smooth! No problem at all. Got it to wo... See more

Company replied


Company details

Written by the company

For over 18 years, GlobaleSIM has been a leading provider of reliable and secure mobile experiences, specializing in international roaming solutions. Built upon a foundation of excellence, we’ve empowered travelers and global citizens to stay connected across borders, offering seamless communication wherever their journeys take them. While we began by providing traditional physical SIM cards, our commitment to innovation has led us to expand our offerings, ensuring customers have access to the latest connectivity technologies. Today, we stand as a trusted partner, delivering cutting-edge mobile solutions that keep the world within reach.


Contact info

3.7

Average

TrustScore 3.5 out of 5

661 reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Technical issues

I ordered the sim card prior to arrival. Upon arrival, it didnt work. A support worker then sent me a new esim while still in the airport. After installing it and restarting my phone, my touchscreen didnt work anymore until I performed a hard reset. Switched back to the classic sim afterwords and had no trouble with it.

Also, price value is not remotely competitive to local prices (30usd for 15 days, limited data vs. ~10usd for 1 month unlimited data & phone with ethipio telecom).

November 27, 2025
Unprompted review
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Reply from globalesim.app

Dear Christoph,

Thank you for your review. We're sorry for the trouble you experienced with the eSIM and understand your frustration. Our pricing reflects global coverage and convenience, though local SIMs can sometimes be cheaper.

Please reach out to us at cs@globalesim.app
so we can assist you further.

Best regards,
GlobalESIM Team

Rated 4 out of 5 stars

There are coverage in Montenegro

There are coverage in Macedonia, Albania and Croatia but not in Montenegro. Why is that? Still to go are Slovenia and Bosnia.
Okay 👍 Reached Herzegovina yesterday 30 November and today 01 December 2025, have coverage for the eSIM. 🫰🏻Good. LTE mostly.

November 28, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback!
Coverage depends on agreements with local operators, and Montenegro is not yet supported. We are working to expand coverage, including in Montenegro, Slovenia, and Bosnia.

Thank you for your patience and for choosing GlobalESIM.

Rated 3 out of 5 stars

Phone number not for International calls

I chose the globalesim because it said it included a phone number. However, this number didn't work for calls from Europe to the US, nor from me to Europe.

November 25, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback.
We’re sorry for the confusion — the phone number included with our plans supports inbound calls only and doesn’t allow international outbound calling. We understand your frustration and appreciate you bringing this to our attention.

If you’d like, our support team can assist you with the best option for your needs at cs@globalesim.app

Rated 3 out of 5 stars

Strange behaviour of online support

Bought e-sim online. 10 GB to be used for Nigeria. After using 6.8 GB the connection was suddenly lost. Just after completing phone call on messenger. Tried to restart phone, checked settings, changed operator, nothing. Asked for support online. Given one advise in chat did not solve the issue. Then I was asked for "what device I use", sent the answer and after 40 min. waiting the guy closed the chat. That's it!! Nothing else.
Had to start over again. And then after the advice to change APN from default "plus" to "internet" it worked again.

November 26, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your review.
We’re sorry for the interruption in your connection and for the inconvenience you experienced with our support. This is not the level of service we aim to provide. We’re glad the APN update solved the issue, and we will review your case to improve our support process.

If you need further assistance, please contact us at CS@globalesim.app
.

Rated 1 out of 5 stars

Signing up is easy, but no data

Signing up is easy, but I do not get data in eSwatini, so still no internet. It's much easier and cheaper to buy a sim card.

November 27, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback.
We’re sorry you couldn’t get data in eSwatini — coverage there is limited and not yet fully supported. We understand the frustration and appreciate you sharing this. Our team can assist with alternatives or a refund at CS@globalesim.app
.

Rated 1 out of 5 stars

ONLY DATA WORKED

I bought data and talk time. Data works; however, talk time never worked properly. Either people could not hear me or i would not receive calls people made to me.

November 18, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback.
We’re sorry to hear that your talk minutes didn’t work properly. Voice service depends on local network support, and in some regions it can be limited. We understand the frustration and would be happy to review your case or offer a solution — please contact us at CS@globalesim.app
.

Rated 5 out of 5 stars

I’m in Georgia for a tour

I’m in Georgia for a tour. I’ve taken global esim in India for data. It got connected immediately after entering Georgia when first connected to hotel wifi( the esim needs a wifi to self activate, thereafter your data starts working). The service is excellent speed is good enough and connectivity is wonderful. For a frequent traveler this is the best and safest option.

November 24, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your wonderful review!
We’re glad to hear the eSIM activated smoothly in Georgia and that the connection worked so well for your trip. We truly appreciate your recommendation and wish you a great journey ahead!

GlobalESIM Team

Rated 5 out of 5 stars

eSIM Egypt

I bought an eSIM for my trip to Egypt, and it turned out to be the most affordable option. I’m very happy with my choice—I had no issues during my stay, and everything worked smoothly.
The only confusing part was the installation. They sent me a QR code, but since I purchased the eSIM directly on my phone, I wasn’t sure how I was supposed to scan it. I ended up sending the code to a friend and scanned it from their phone. I’m sure there must be an easier method, though.
Overall, I’d definitely use their service again.

November 13, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your review! We're glad everything worked well and appreciate your feedback about the QR setup. Happy to have you with us!

Rated 5 out of 5 stars

Perfect

Quick service, good coverage and got more than the 10gb I bought. Would definitely advise for the Caribbean. Worked perfectly on St Kitts & Nevis and in Sint Maarten!

November 4, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your great feedback! We're glad the service and coverage worked perfectly for your trip in the Caribbean. Happy to have you with us!

Rated 5 out of 5 stars

Easy and simple

Buying process was easy, also the insulation.
Went perfectly

November 13, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your review! We're happy to hear the purchase and setup were easy and everything worked perfectly.

Rated 5 out of 5 stars

Very happy technophobe

I have used GlobaleSIM many times over the last few years, because it is so much cheaper than my network providers roaming fee.
I have learnt not to add the sim into my phone, until I arrive in the new country. Even though it asks for an activation date, it tries to activate the sim immediately and causes problems. As most airports offer free WiFi, it is easy to add the GlobaleSIM on arrival.
If I have any problems, GlobaleSIM reply to emails immediately, helping me sort out my issues, even emailing me a new QR code to use, continuing to assist until I tell them it is working perfectly.
Being a 56 year old technophobe even I can use a GlobaleSIM, because their customer service is excellent 👍

November 12, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your wonderful review! We're delighted that you've been enjoying our service over the years. We're always here to help, and it's great to hear everything works smoothly for you each time.

Rated 5 out of 5 stars

Really good experience

All good. Installation easy, fast. I had a self-made issue which I could correct swiftly thanks to fine customer service by them. Usage fine, good network. Info on usage and remaining credit so-so: that could be easier. Price very OK.

November 1, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback! We're glad everything worked well and that our support team could help quickly. We appreciate your note about usage info and will keep working to improve it.

Rated 1 out of 5 stars

Esim was not working

Esim was not working. I had to contact the company to have the esim restarted. The app is not working. After I used the data it didn't show up in the app. I asked for a proper invoice. After I wrote to them 3 times I haven't got it. Don't recoment this esim.

November 16, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback. We’re sorry for the inconvenience you experienced. Our team is already checking your case, and we’ll make sure you receive the correct invoice and full assistance. We’re here to help and resolve this as quickly as possible.

Rated 3 out of 5 stars

Once installed

Once installed, the service works perfectly. But to install the eSim and to make it works is quite hard.
I have bought a second one and stil struggling to màe it works…

November 14, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback. We're glad the service works well once installed. We're sorry to hear the setup was challenging—our team is here to help and can guide you step-by-step to get your second eSIM working smoothly.

Rated 5 out of 5 stars

I have been using them already 3 years…

I have been using them already 3 years on any trip for so many countries and for long time vacation and shorts I was ao happy to have them with a great customer service and very good support team. They was helping me with any issues.

November 14, 2025
Unprompted review
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Reply from globalesim.app

Thank you for being with us for so long! We're thrilled to hear you've had great experiences over the years and that our support team could always assist you. We truly appreciate your trust.

Rated 2 out of 5 stars

Local number doesn't work.

Local number doesn't work.
Spent money for nothing.
Data is ok, but feed is not stable sometimes, mostly in the evening.

November 14, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback. We’re sorry to hear about the issues with the local number and connection stability. Our team can check this for you and help resolve it — please reach out so we can assist and make things right.

Rated 1 out of 5 stars

I bought it for Ethiopia but never able…

I bought it for Ethiopia but never able to activate it. It was just not getting the network at all. Such a waste of money

November 9, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback. We're sorry to hear you couldn't activate the eSIM in Ethiopia. Coverage there can be limited, but our team can fully review your case and assist or refund if needed. Please contact us so we can help make this right.

Rated 3 out of 5 stars

Looking something more affordable and reliable network

Firstly, the data runs out too quickly, even though we use the hotel Wi-Fi most of the time, and the signal in Tunisia is quite poor. I’ll be looking for a more reliable eSIM provider with the most affordable option.

November 11, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your feedback. We're sorry to hear about the data running out quickly and the weak signal in Tunisia. Network quality there can vary by area, but we're always working to improve coverage. If you’d like, our team can review your case and assist further.

Rated 5 out of 5 stars

Works well

Easy to install and have been working perfect so far. Value for money

November 4, 2025
Unprompted review
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Reply from globalesim.app

Thank you for your review! We're happy to hear the installation was easy and everything has been working perfectly. Great to know it offers good value for money.

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