I've used GlobaleSIM multiple times in the past few years. What impresses me the most is their responsiveness to inqueries. Whenever I have a problem, I email them. They always immediately respond.... See more
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Review summary
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First of all: I rarely give the BEST rating—even on other portals. Something's always a problem. I've been using Globalesim for years—it's inexpensive and has good connections. I'm just having trouble... See more
Company replied
Used this app in several countries abroad for work and maps etc. Found it good and reliable. Had some issues installing one time and topping up but customer chat (Mark) was very helpful and sorted it... See more
Company replied
Traveled to Brasil - Connection at start is a bit confusing to understand and make it work. But as soon as U understand that roaming has to be ON , it went very smooth! No problem at all. Got it to wo... See more
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Company details
Written by the company
For over 18 years, GlobaleSIM has been a leading provider of reliable and secure mobile experiences, specializing in international roaming solutions. Built upon a foundation of excellence, we’ve empowered travelers and global citizens to stay connected across borders, offering seamless communication wherever their journeys take them. While we began by providing traditional physical SIM cards, our commitment to innovation has led us to expand our offerings, ensuring customers have access to the latest connectivity technologies. Today, we stand as a trusted partner, delivering cutting-edge mobile solutions that keep the world within reach.
Contact info
3.7
Average
660 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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Always great experience from the team…
Always great experience from the team with great help. John Roel was great today and resolved my issue quickly.👍
April 22, 2026
Unprompted review
Reply from globalesim.app
Thank you for the 5-star rating! We are thrilled that John Roel was able to provide such great help today. Providing fast and effective support is what we aim for every day. Thanks for being a loyal customer!
John Roel is a great guy
John Roel is a great guy. He helped me setting up the replacement sim when the original one didn't get installed correctly and was not working. As I was struggling with the connection, he promptly helped and sent a replacement and patiently waited for me to install and test new one.. i really appreciate his quick support.
April 23, 2026
Unprompted review
Reply from globalesim.app
We really appreciate your 5-star review! It’s great to hear that John Roel was able to assist with your replacement SIM so promptly. Thank you for recognizing his patience and quick support—we strive to provide this level of service to all our travelers. Enjoy your connection!
I had an issue where I was just not…
I had an issue where I was just not connecting and all along I just had to turn on and off,but this team helped me get back and were available so soon…thank you so much ,you have saved me during this trip,now it’s much easier
April 22, 2026
Unprompted review
Reply from globalesim.app
Dear Enid, thank you for the 5-star review! We're glad our support team was able to assist you and get everything working smoothly. Travel safely and enjoy your stay!
I always use their services when…
I always use their services when traveling abroad. They are prompt and responsive, they work without interruption and will always help, solve any problem if it concerns them. 😊
April 21, 2026
Unprompted review
Reply from globalesim.app
We really appreciate your kind words! Knowing that you can rely on our team to solve any issue is exactly what we strive for. Thank you for being a loyal customer and for sharing your experience!
Gerald was very helpful and solved my…
Gerald was very helpful and solved my problem thanks!
April 18, 2026
Unprompted review
Reply from globalesim.app
Thanks for the 5-star review! We’re proud of our support team, and we're glad Gerald could help you out quickly. Thank you for choosing our service!
Good value for money.
Good value for money.
A bit confusing to start with but seems to be working well now.
April 18, 2026
Unprompted review
Reply from globalesim.app
Thank you for the 4-star review! We appreciate the feedback regarding the initial setup and are happy to hear it's working well for you now. We're glad you're enjoying the great value – have a wonderful trip!
GlobaleSim realy suck for Zambia.
GlobaleSim realy suck for Zambia.
After paying, installing their app, and arriving to Zambia to use it, IT REALLY DIDN’T WORK. After exchanging messages with their support (which btw it really sucks, after giving them my phone model, that Gerard guy was still sending me to find and click on options that doesn’t exist) really bad support…., still couldn’t find a way to activate it. The final answer was “sorry for inconvenience, we’ll proceed with your refund request “, I never asked for a refund request, but this only means that they got used to their system flaws and quickly offering refunds.
Stay away from them and purchase Holafly like I did it now, even though is more expensive but at least you have what you need.
April 17, 2026
Unprompted review
Reply from globalesim.app
Dear Florin,
Thank you for being so candid about your experience. I’ve read your review carefully and want to sincerely apologize. It’s clear we failed you twice: first with the connectivity issue in Zambia, and more importantly, with support that didn’t listen to your specific technical needs.
Receiving instructions for settings that don't exist on your device is frustrating, and I understand why a refund felt like an easy way out rather than a solution. To make this right and show you the 'real' GlobalESIM, I would like to offer you a complimentary eSIM for your next destination, on us.
I have already shared your feedback with our technical and support managers to ensure our guides are updated. Please reach out to me directly at [Insert Email/Contact] so I can personally provide you with your free credit and ensure your next experience is seamless.
Regards,
GlobaleSIM Team
Have had various different esims from…
Have had various different esims from global eSIM and I am always satisfied. Had one small issue today and with great customer service from Mark it got resolved quickly!
April 15, 2026
Unprompted review
Reply from globalesim.app
Thank you for the 5-star review! We appreciate your continued trust in Global eSIM. Our support team, including Mark, always strives to provide fast and helpful service. Thank you for choosing us!
Esim in South Africa didn't work
Esim in South Africa didn't work. Connected but no data transfer. No APN options as set up or found online worked. Couldn't reach human support as advertised. Luckily I could do a charge back.
April 2, 2026
Unprompted review
Reply from globalesim.app
Hi Hannes, we sincerely apologize for the issues you faced.
After reviewing our logs, we noticed you didn't move past the automated guide to reach a live representative, and we regret that you didn't get the human support you needed. We are constantly working to simplify this process and improve our service.
Please reach out to us at cs@globalesim.app so we can look into your case and provide a proper resolution
Regards,
GlobaleSIM Team
GlobalSIM AMAZING Spport
GlobalSIM works very well and is very easy to use.
However, I used up all my data while I was in China and had some trouble installing a new package. The GlobalSIM support team helped me repeatedly by providing new codes again and again, and in the end everything worked out.
The support is amazing – patient, helpful, and incredibly fast, both via chat and email.
I would especially like to thank John Roel, who helped me stay connected and not get lost in China after I ran out of internet.
April 10, 2026
Unprompted review
Reply from globalesim.app
Hi Mersi, we are so pleased to hear that our team was able to support you through the technical hurdles in China. It’s wonderful that John Roel’s guidance made a difference in your journey.
Thank you for recognizing our commitment to staying connected with our customers!
Regards,
GlobaleSIM Team
Initially the sim did not work
Initially the sim did not work.
Installed app and went to chat! After a few moments was connected to Gerald! He helped me in less than 3 minutes and my eSIM started working !
April 8, 2026
Unprompted review
Reply from globalesim.app
Hi Kasra, thank you for the feedback! We’re so glad Gerald could help you get everything set up so efficiently. Our goal is to ensure a smooth and easy start for every traveler, and we're happy we could assist you in just a few moments. Safe travels!
Regards,
GlobaleSIM Team
Gladys from customer support helped me…
Gladys from customer support helped me to activate esim, thanks!
April 7, 2026
Unprompted review
Reply from globalesim.app
Hi Tomáš, thank you for the 5-star rating! We’re happy that Gladys could assist with your activation. We wish you a wonderful and connected trip.
Regards,
GlobaleSIM Team
Easy and supported 5g! Voice call didn’t work.
Was very easy to activate and I was surprised to have 5g service! 4 stars instead of 5 because the voice calling add-on didn’t work but we have been able to get by without it.
March 31, 2026
Unprompted review
Reply from globalesim.app
Hi Bill, thank you for the feedback regarding our 5G service. We appreciate you pointing out the issue with the voice add-on, as it helps us improve our features. We're glad you could still enjoy your trip with our data package!
Regards,
GlobaleSIM Team
Thanks to Gladys for fast response may…
Thanks to Gladys for fast response may esim signal issue was solve
April 7, 2026
Unprompted review
Reply from globalesim.app
Hi Adrian, we appreciate your feedback! It’s great to hear that our support team quickly addressed the signal difficulties you faced. Thank you for choosing us for your travels
Regards,
GlobaleSIM Team
Customer Service Fix
I had an issue with connecting to my esim after activation. I used their customer support agent, which quickly put me through to Mark. Mark fixed my issue immediately. Would recommend!
April 6, 2026
Unprompted review
Reply from globalesim.app
Hi George, thank you for the recommendation! We’re thrilled that Mark could provide an immediate solution to your connection request. We’re glad we could help, and we wish you a fantastic trip!
Regards,
GlobaleSIM Team
Excellent costumer support and good quality!
I bought an eSIM from globalesim because it was the cheapest option out of all the other providers! But I was sceptical when I first activated it, it could only work with 3G and it wasn’t even working but as soon as I contacted costumer support and got connected with a human agent Mark i got really fast support with my problem the sim works fine and the support was efficient, quick and really good. Would definitely recommend.
April 6, 2026
Unprompted review
Reply from globalesim.app
Hi Maria, we love hearing that we could exceed your expectations after a skeptical start. Our human-led support is designed to handle those tricky moments exactly as Mark did. Thank you for the kind words about our efficiency.
We wish you a pleasant trip!
Regards,
GlobaleSIM Team
Great troubleshooting
I had some problems with my connection but after troubleshooting with Mark it was fixed in minutes!
April 4, 2026
Unprompted review
Reply from globalesim.app
Thank you, Bieke! It’s great to hear Mark was able to fix your connection so quickly.
We hope you enjoyed the rest of your trip!
Regards,
GlobaleSIM Team
Great after sales service by customer service
I had an issue with my top up and I just received the fastest and best after sales service I've ever received. John Roel is the employee who answered both my email to customer service and WhatsApp almost immediately, solving the issue within a couple of minutes. 100% recommended. Just send them a WhatsApp or write to their cs email account if you face any problem.
April 4, 2026
Unprompted review
Reply from globalesim.app
Hi Daniel, thank you for the wonderful review! We’re so glad John Roel could solve your top-up issue in minutes. Providing fast and reliable support is our top priority!
Regards,
GlobaleSIM Team
I had an issue with a duplicate…
I had an issue with a duplicate payment. Gladys reply was fast and took care of the issue.
April 3, 2026
Unprompted review
Reply from globalesim.app
Hi Konstantinos, we’re happy Gladys could resolve the payment issue for you so fast. Thank you for your trust!
Regards,
GlobaleSIM Team
I used Global eSIM in all my travels
I used Global eSIM in Brazil last month and it was really easy to install the SIM and use the service, today I am in Switzerland and I have some issues to have access to my data package, but the support service was really helpful, quick and nice. this morning Gladys help me to fix the issues and now it’s working perfectly.
April 3, 2026
Unprompted review
Reply from globalesim.app
Hi Jonathan, it’s amazing to be part of your journey to Brazil and Switzerland! Cross-continent travel can be tricky, so we're thrilled Gladys could help you stay connected without a hitch. Thank you for your trust in GlobaleSim, and enjoy the rest of your trip!
Regards,
GlobaleSIM Team
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