Global Health Reviews 

Absolutely disappointed to be honest. I switched from passportcard last year and it was a very bad decision. The communication is very bad, the members area is very old and it takes forever to get my money back from the bills I paid.

This is the worst insurance company you could ever find in the globe. AVOID to hire any of their plans, they will simply not provide any response at all and the will not process any claim, they will play the delay strategy while teasing your mental health.Dealing with a claim since OCTOBER and they have not paid any of the bills.

Always excellent and quick service.

If I could give zero stars, I absolutely would. Every time I am in Germany, I end up paying for doctor visits myself because the insurance company, Foyer, always finds an excuse to decline reimbursement due to "insufficient paperwork." The doctors in Germany are very busy, which I understand, and they do provide all the necessary documents. However, Foyer continually demands more paperwork, making the process incredibly frustrating.

Despite the high monthly premiums I pay, Foyer's handling of claims is inefficient and never seems to be enough. It’s not the doctors' fault—they do their part—but Foyer’s constant requests for additional documentation make it impossible to get reimbursed in a timely manner. I am extremely disappointed and expect a much better service.
I am always scared to go to the doctor when I am in Germany because I know I will end up paying myself for it !!
Thank you Foyer for making me cry multiple times !!!

Very good health insurance

The company are quick to reimburse, have clear guidelines and easy to work with.

Do not reply to inquiries at all. I tried email and WhatsApp. NO REPLY.

I believe the negative reviews of poor claims handling and support. Companies who don’t even reply to potential new customers most definitely neglect their current ones.

The reimbursement process is easy and Foyer response is fast.

I raised already an issue before that they needed 3 weeks and 7 emails as well as a post on here before they approved an urgent PETCT due to high cancer markers. A day after my post here suddenly they come back and apologized and promised to improve services. Now i experience the same delay and non respond mindest with my claims that are outstanding since more than 5 weeks now and where i also send them already several explanations.....they just do not even bother to answer. All the declines they do are generic - they do not look properly at the past history where the same doctor was consulted for the same issue and clearly put in the meno that a follow-up in 3 weeks is needed.....it is a very unsatisfactory experience and the issue ones you are with them you are kind of stuck as changing private health insurance is always a bit difficult.

I try to be patient when dealing with anything insurance related, I feel that comes with the territory. But having simple claims submitted in August, and now into November these are still marked "Pending". Their excuse since August has been waiting for bank information to be provided, which was provided shortly after it was asked for - and yet still has not been processed. As for any claims since I don't hold my breath these will be sorted anytime soon. Foyer have also seemingly removed claims from the submission record without informing me or rejecting them (not sure what that is about). More infuriating, is the fact that NOT a single phone number for Foyer has worked today, with every single line saying "This number does not exist". Don't think I need to explain the level of anxiety that triggers. Absolutely fuming and in half a mind to file a formal complaint with the regulator.

I’ve been paying an outrageous amount per year in premiums for my family - yet Foyer challenges most expenses. They question so much that I began to wonder if, in the event of a serious injury or illness, they’d actually cover us or just dig through our medical history to find a way to deny the claim. Their refusal to provide proper coverage is infuriating, and their customer service is consistently unhelpful.
I’m canceling my policy because I’m completely fed up. If you're an expat in the US, avoid Foyer. Stick with more reputable insurance companies. Not only is Foyer virtually unknown over here, but the people I dealt with clearly don’t understand how things work in the US. They request documents that simply aren’t available from some healthcare providers and refuse to acknowledge that things might be different.
I believe even the worst local health insurance would offer better coverage. If I could give zero stars, I would.

Super quick in processing reimbursements. Friendly staff and always responding to my emails. Very satisfied.

I have found their service to be prompt and efficient. Submitting invoices requires minimal effort, and I consistently receive quick responses. They are highly efficient in reviewing, responding to, and reimbursing claims. I have no complaints about their service and would wholeheartedly recommend them.

Refuses to pay, even when therapies or measures are prescribed by a doctor and (possibly) life-saving. This health insurance company processes reimbursement requests very slowly or not at all. Only small reimbursements are paid out quickly and without complications (therefore 2 stars). Larger bills (hospital, major examinations) are ALWAYS a nuisance. Foyer seems to be a very large company, there are many subdivisions who do not seem to be well coordinated (in Luxembourg, in France, in Munich; the company itself seems to be in Canada).

I use Foyer Global since many years for my family. We have been to various countries and Foyer Global remains a trusted partner on our side.

Absolute NO GO. I had a medical emergency and NOTHING worked. Assistance is outsourced to Europ Assistance which is 100% usless. We had to locally organize everything ourselves, at our own expense after we got a written confirmation about all expenses being covered as they are not capable of organizing assistance (in an established international tourist region). Later they refused to pay a large part of what they hat previously confirmed in written form.
Do yourself a favor and choose a different provider.

Excellent service.

The reimbursement process was very smooth and efficient. I've had healthcare insurance from other providers in the past, but none were as efficient as Le Foyer.

Always super responsive! Claims are easy and we’ve always had them processed and paid out within a couple of days. Been with Foyer for 2 years, and they’ve been the best health insurance company we've used. They’re a bit more expensive than others, but your cover and the quality of the service is well worth it. 10/10 in my books! 👌

Foyer Team is very clear in their communications and documentation. The process of clam reimbursement is simple and ease.