We were insured with Foyer Global for many years when suddenly they cancelled the group insurance. They offered a new tariff which is more than 3 times the previous premium and is going up by over 20%... See more
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A total scam. Only 7 months with them and breaking the contract for multiple issues. Lack of response , lack of refunds, intentionally change of submission dates in their system...a total NIGHTMARE fr... See more
Company replied
Getting reimbursed has been a real hassle – 3 months of waiting, dozens of emails, and two expensive phone calls to Luxembourg, and I'm still waiting for a claim to be processed. I've sent 6 follow-u... See more
Company replied
Our family is with Foyer Global Health since years and we've been very happy since. Minor problems or questions about reimbursement or contract details are always solved in a quick, helpful and always... See more
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Company details
Written by the company
Global Health is a leading international health insurance provider for people living and working abroad. Based in Luxembourg and backed by the Foyer Group, we support individuals and companies with solutions designed for life across borders. We provide first‑class coverage with comprehensive medical assistance and value‑added health care services, tailored to the needs of members worldwide. We strive to offer reassurance and a genuine sense of belonging, wherever life takes you. Global Health – Peace of mind, beyond borders.
Contact info
12, rue Léon Laval, L-3372, Leudelange, Luxembourg
- feedback@globalhealth.insurance
- globalhealth.insurance
2.5
Poor
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
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Great health insurance service doing excellent job
Great health insurance service doing excellent job for me traveling a lot around the world. I can recommend Foyer to anyone who is in the need of the reliable insurance provider.
February 12, 2022
Reply from Global Health
Dear Boris,
Your message is heartwarming as the team puts a lot of positive energy to ensure that we meet our clients’ expectations. Thank you again for being a customer of ours and we wish you the very best with your expatriation.
Kind regards,
Foyer Global Health Team
Nice Global Health Insurance with good prices
I am freelancer and travel a lot. For me it is important to have a health insurance that covers me in all situations, worry-free. With Foyer global health I have always known my costs are covered in different countries and the support is excellent.
February 2, 2022
Unprompted review
Reply from Global Health
Dear Marcel Riedel,
Thank you for your review! It is always a pleasure to hear from our clients and we take pride in delivering the best possible customer service. We wish you a worry-free and healthy 2022. We stand by your side.
Kind regards,
Foyer Global Health Team
Foyer Global Health schlechte Erfahrung / Foyer Global Health bad review
Foyer Global Health Erfahrung: sehr schlecht
- Foyer Global Health antwortet wochenlang nicht auf E-Mails
- Foyer Global Health ignoriert medizinische Kostenbelege, um medizinische Kosten nicht zu zahlen, auch wenn diese Belege alle Bewertungskriterien laut Foyer Global Health policy erfüllen
Foyer Global Health review: bad decision
- Foyer Global Health is not answering on emails for weeks
- Foyer Global Health is ignoring doctors' reports to not pay medical costs, even though the reports fulfilling all criteria given by Foyer Global Health
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Answer:
It is interesting that you claim that you didn't receive my Documents, even though you don't know who I am.
Interesting is also that I received an Email from your internals saying that they are sorry for answering me so late, which was 1,5 months to late, which is also contradicting to you saying that you tried to contact me.
How do you actually know that I was tried to be contacted if you don't know my identity via this post?
But I guess you are just paid to write some contentless things online to try to improve the reputation of the miserable Foyer Global Health service.
September 6, 2021
Unprompted review
Reply from Global Health
Dear Kevin,
Thank you for bringing this to our attention. Your feedback helps us do better. We have investigated your issue and it seems that we never received the missing documents It is important for us to have all the necessary documents at hand so that the reimbursement can be processed quickly. We have tried to contact you by email and over the phone but with no luck. Please do not hesitate to reach out to us via email, telephone, instant messaging apps so that we can help resolve this promptly.
We look forward to hearing from you.
Kind regards
Foyer Global Health Team
Most awfull experience ever with TA
Most awfull experience ever with TA, not paying a cent back.
I used it to travel to Kirgisistan. Like many countries in Central Asia they don't speak English and especially in case of urgancy you can't choose a hospital. English was stated as "nice to have" - otherwise why do they provide assurance for non-english speaking countries??? I had small visits to a local doctor and a big OP about which I informed Foyer. They said "all is fine, go for it". Finally, they refused to pay. It was just an amount of 100 Euros - nothing compared with 700 Euros I paid for assurance. But they said I have to go to a translator with it!!!!! Translation costs I have to pay by myself, surely. My own translation was not suitable.
Next time I tried another companies. They helped.
January 22, 2021
Unprompted review
Reply from Global Health
Dear Olga and Daniiar Käthler,
We regret that you had an unpleasant experience with our services. We would like to discuss the matter with you personally and kindly ask you to contact us.
Best regards,
Foyer Global Health Team
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