I just ordered one face mask. There was a countdown offer expiration timer for a second at half off. I managed to navigate and just complete my order for one mask. I was then taken to another page... See more
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This mask worked great… the problem is it only lasted 9 months and died… when I called about it they said it usually only lasts about 2-21/2 years… that’s a pretty big investment for such a short life... See more
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The customer service was excellent. I was having trouble using the Glokore product and emailed back and forth with customer service several times. Unfortunately I was not able to continue to use the... See more
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I did research on which masks were best for quality/results/cost and Glokore was recommended. I bought one. When it came, I charged it and used it but when I turned it off, the redlights still glowed... See more
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Company details
Written by the company
Glokore is a modern wellness and beauty brand committed to delivering high-performance skincare and self-care tools backed by science.
Contact info
5725 S Valley View Blvd, 89118, Las Vegas, United States
- (888) 899-8534
- support@glokore.com
- glokore.com
3.3
Average
162 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maricar was very responsive and solved…
Maricar was very responsive and solved my issue immediately
Hoping I receive the product and are satisfied!!!
February 9, 2026
Unprompted review
Reply from Glokore
Hello Miriam, thank you for taking the time to share your feedback. We’re pleased to hear that Maricar was responsive and able to assist you promptly. We are closely monitoring your order and remain committed to ensuring that your product is delivered as expected and that you are fully satisfied. Should you have any additional questions or concerns, please don’t hesitate to reach out to our support team.
Horrible product and customer service
I ordered the mask on December 18 as a Christmas gift for my sister with the promise of 4-5 day shipping. It finally arrived on January 12 (nearly a month later) after numerous inquiries and complaints. And the package was missing the eye masks that were promised to be included. I was offered a partial refund for all my inconvenience.
Since it was too late to give the mask as a gift I tried it myself. It would not stay on my face, even with the straps pulled tight. The mask was simply too large and heavy for my face. When I tried laying down with it resting on my face it left dark bruises under my eyes for 2 days! I complained about this and asked to return the mask for a full refund. I was told that Glokore would NOT pay for return shipping, which cost me more than $30.
They deducted the partial refund that had been for my inconvenience from my final refund, leaving me out $30+ for shipping with NO compensation for the delayed shipping or bruising to my eyes.
Update: More than a week ago the company responded to my rating and said they would reach out to make it right. They did NOT! Next stop, Better Business Bureau.
February 1, 2026
Unprompted review
Reply from Glokore
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment you went through—this is not the standard we aim to deliver.
We understand how upsetting it is when an order intended as a gift arrives late, especially after advertised delivery timelines. The shipping delay you experienced, along with the missing eye masks, is unacceptable, and we take full responsibility for investigating how this occurred. We also take your feedback about the fit and comfort of the mask very seriously; no customer should experience discomfort or injury from using our product.
Regarding the return and refund process, we recognize how frustrating it must have felt to incur return shipping costs and to feel that the inconvenience you experienced was not properly accounted for. That is not the experience we want any customer to walk away with.
Our team will be reaching out to you directly to review your case in full and work toward a fair resolution. We are committed to doing everything we can to ensure your concerns are addressed appropriately and that you feel this matter is handled with the care and attention it deserves.
We appreciate you bringing this to our attention—it helps us improve our processes and better serve our customers moving forward.
Do not buy their mask
Do not buy their mask. They added a 20 dollar charge onto my payment for some bullshit memebership thing even though I did not consent. I emailed for a refund that never happened. Shady practices.
October 22, 2025
Unprompted review
Reply from Glokore
We’re really sorry to hear about your experience — that’s definitely not what we want for any customer.
We do not add charges without customer authorization, and we’d like the opportunity to look into this for you. In some cases, an optional membership or add-on may be selected during checkout, but if this was added in error or misunderstood, we’re absolutely open to reviewing it and issuing a refund where appropriate.
We’ve already reached out by email requesting a bit of additional information (such as your order number or the email used at checkout) so we can locate your order and resolve this as quickly as possible. Unfortunately, without that information, we’re unable to access your account or process a refund.
Please reply to our email or contact us directly by calling (888) 899-8534 with your order details, and we’ll take care of this promptly. Our goal is always to make sure every customer is treated fairly and leaves satisfied.
Mask with short life span.
While I thought the mask was fine, it stopped working after 6 months and I was told by Glokore that since it was past their 90-day refund period, I had no recourse. They directed me to click on a link where I could purchase another mask at a discounted price. Well no thank you, especially after reading how many others have had a similar experience. Why would I throw my money away for a second time?
My advice is to do your research, read what customers have to say and make a better informed decision before purchasing a red light mask. Better to spend more, but have some recourse if your device breaks down after an unreasonably short time.
My original order was placed on 7/24/25, order #45370. Total charged was $119.98
January 29, 2026
Unprompted review
Reply from Glokore
Thank you for taking the time to share your experience, Beverly. We’re genuinely sorry to hear that your device stopped working and that you feel disappointed with how the situation was handled — that’s certainly not the experience we want any customer to have.
We want to clarify that while our refund policy is 90 days, we do take product concerns seriously beyond that window and always aim to explore any available solutions. We have requested your order information so we can properly locate your purchase and review the details, but we have not yet been able to identify your order in our system.
We would very much like the opportunity to look into this further and see how we can help. Please reply to our request for your order details, or feel free to contact our support team directly at (888) 899-8534, where a representative will be happy to assist you.
Customer satisfaction is important to us, and we’re committed to doing everything we reasonably can to address and resolve concerns. We hope you’ll reach out so we can continue the conversation and work toward a resolution.
Red light Therapy Wrap partially died after 5 momths
Purchased a red light therapy wrap in September 2025. 15 of the diodes stopped working 5 months later. Contacted the company with a photo, and they stated that it was outside their 90 day warranty period. It is obviously a manufacturing defect with the wiring, and I suspect tikis a common occurrence. I would have expected them to send a replacement with no questions asked. Do not buy from these people.
Update: company contacted me after this review. Ultimately sent me a replacement unit at no cost, so satisfied with the ultimate resolution, just wish that response had been automatic after the first contact.
January 27, 2026
Unprompted review
Reply from Glokore
Thank you for sharing your experience. We appreciate you acknowledging the final resolution, and we sincerely apologize that our initial response was not as fast or seamless as it should have been.
We take feedback like this seriously and are continually improving our support processes to ensure issues are addressed promptly on first contact whenever possible. Our goal is always to resolve concerns quickly and fairly, and we’re glad we were ultimately able to provide a replacement at no cost.
Thank you again for your patience and for giving us the opportunity to make things right.
Glokore Mask
Although this product didn’t meet my expectations, working with customer service was great. There was nothing wrong with the Glokore mask, however, I don’t have the patience to sit through each level. Customer service quickly responded to my question and refund.
January 26, 2026
Unprompted review
Reply from Glokore
We appreciate your feedback, Julie. While the Glokore mask wasn’t the right fit for you, we’re glad our customer service team was able to assist quickly and process your refund. We’re committed to responding promptly and ensuring every customer’s concerns are handled with care. Thank you for giving us the opportunity to help.
Although disappointed with the product
Although disappointed with the product, the customer service staff is top notch and handled my issue with promptness and kindness.
January 28, 2026
Unprompted review
Reply from Glokore
Thank you so much for sharing your experience, Tina. While we’re sorry the product didn’t meet your expectations, we truly appreciate your kind words about our customer service team. Taking care of our customers is very important to us, and we’re always committed to doing everything we can to make things right or ensure any concerns are fully resolved. If you have any additional questions or would like further assistance, please don’t hesitate to reach out to us directly at (888) 899-8534. We’re always here to help.
Does not charge, customer service awful. Update at endful. Do not buy
Used for about 6 months and then it quit charging. Emailed customer service and they told me too bad, no warranty, no service available. Extremely disappointed in mask and customer service. They did not even give me any troubleshooting tips.....probably because they know this is a piece of junk
Update: after posting this review and a complaint with the BBB glokure decided to refund my purchase price. While I appreciate that they have now done this i feel it was not necessary for me to have to go to these lengths to get it made right.
January 22, 2026
Unprompted review
Reply from Glokore
Thank you for taking the time to update your review and share your experience in detail. We sincerely apologize for the frustration you encountered when your mask stopped charging and for the initial response you received from our customer service team. That experience did not meet the standard we strive for, and we understand why it was disappointing.
We’re glad we were able to ultimately issue a full refund, though we agree it should not have required additional steps on your part to reach a fair resolution. Your feedback has been shared internally, and we are actively reviewing our support processes to ensure clearer troubleshooting guidance and more responsive service moving forward.
We appreciate you bringing this to our attention and giving us the opportunity to make it right. If you have any further questions or concerns, we’re always open to continuing the conversation.
Totally disappoint Led Therapy Mask
Totally disappoint! Cannot even reach someone by live chat takes back to home page when click on. Tried email sent and looked see if went said sent nowhere! The mask still is running making noise even when turned off. Barely holds a full charge for two sessions, plus changes led colors on its own while wearing like the thing is possessed or something. I find that it’s actually breaking my skin out even with the blue light. Has not been effect at all and is CHEAPlY made as well has malfunctioning! It is very concerning can not reach anyone also tells me it is more or less a hoax! Don’t waste your money I will go to a professional and this will prob go in the trash! Seeing as how they promise to keep guarantee and can’t even get a hold of someone. Wish I would have saw these reviews or would not have wasted money.
January 15, 2026
Unprompted review
Reply from Glokore
We’re very sorry to hear about your experience and truly appreciate you bringing these concerns to our attention. This is not the experience we want any customer to have, and we take issues like this very seriously.
We have already sent you an email to assist with troubleshooting and proper use of the device, as many issues related to charging, LED behavior, or noise can often be resolved quickly once settings and usage are reviewed. That said, if the device is malfunctioning, we absolutely want to address that and ensure you are taken care of under our guarantee.
Regarding communication, we apologize for the difficulty you experienced with live chat and email—that is not acceptable, and we are actively reviewing this to prevent it from happening again. Please know that we are reachable and committed to resolving your concerns.
We kindly ask that you reply to our email or contact us directly so we can continue assisting you and determine the best resolution. You may also call us at (888) 899-8534, where a team member will be happy to help.
We stand behind our products and our guarantee, and we would appreciate the opportunity to make this right rather than leaving this unresolved. Your satisfaction and safety are important to us, and we are here to help.
Do NOT order from this joke of a company
I ordered 2 mask for Christmas presents for both of my adult daughters. I order them in plenty of time to receive for Christmas. They were ordered on the same day. One came and the other took well over a month. Their reason was they were out of stock of the eye patch gift. I found that odd because the first one didn’t come with that. After multiple emails of telling them to please send it without the gift, it showed it was being shipped…..for 2 week! Every single email sounded computer generated. Once I got the box it was damaged and the mask looked like it had been used. I sent an email and all I got in return was basically sorry, here’s $20 to use on your next order. I will never buy from this company again. I don’t know if it’s a business ran out of someone’s basement or China…. What I do know is the product is awful, customer service is awful and there is no sense of urgency in returning an email.
December 7, 2025
Unprompted review
Reply from Glokore
We’re truly sorry to hear about this experience and appreciate you taking the time to share such detailed feedback. What you described is not the level of service or product quality we aim to provide, and we understand how frustrating this must have been—especially since the items were intended as Christmas gifts.
Delays caused by inventory availability should have been communicated more clearly, and your request to ship without the promotional item should have been handled more promptly. We’re also very concerned to hear about the condition of the package and the mask you received, as all products are meant to arrive new, sealed, and unused.
We absolutely want the opportunity to make this right. We have requested additional information regarding your order but have not yet been able to fully resolve the issue without it. Please reach out to us directly with your order number so we can review this thoroughly and work toward a fair resolution. You may contact us by phone at (888) 899-8534, or respond to our email with the order details.
We take customer feedback seriously and are actively working to improve our communication, fulfillment processes, and response times. Your experience is not being ignored, and we genuinely want to resolve this for you.
Thank you again for bringing this to our attention.
WORD OF WARNING
WORD OF WARNING! Do not buy this Glokore LED FACE MASK. I bought this mask it worked for 10 minutes and it never worked again. I contacted the company requesting a refund, they have not replied. The reviews I read after the fact has very negative comments referring to their poor customer service and their failure to respond to any complaints.
January 5, 2026
Unprompted review
Reply from Glokore
Thank you for bringing this to our attention. We’re genuinely sorry to hear about your experience, as this is not the level of service or product performance we aim to provide.
We take all product concerns seriously and make every effort to respond to customer inquiries and resolve issues as quickly as possible, whether through troubleshooting, replacement, or refund when appropriate. If a message was missed or not received, we sincerely apologize — that is never our intention.
We understand that you’ve since contacted your bank and the transaction has been resolved. While we respect that process, we would still welcome the opportunity to assist directly and ensure all concerns are fully addressed.
Customer satisfaction and transparency are extremely important to us, and feedback like this is reviewed carefully to help us improve both our product support and communication.
Thank you for sharing your experience.
SCAM ALERT DO NOT BUY
I never received the product and I used a visa gift card to pay. I threw it away and by the time I realized the product was not going to ever come. They issued a partial refund for their mystery box first for $30, which mind you I did not mark yes for the mystery box upon purchasing. I then made them aware I no longer had that card and explained I threw it away and they proceeded to tell me on the larger refund they supposedly gave that it was issued to the card I had thrown away as well. Worst scam ever long drawn out and so many fake promises. I urge everyone DO NOT BUY SCAM SCAM SCAM
December 25, 2025
Unprompted review
Reply from Glokore
Hi Olive, we’re very sorry to hear about this experience and understand how frustrating this situation must have been. Our intention is never to leave a customer without their product or a clear resolution.
To clarify, refunds can only be issued back to the original form of payment per Visa and payment-processor regulations. When a Visa gift card is used, any refund—full or partial—is automatically returned to that same card, even if the card has been discarded. Unfortunately, merchants do not have the ability to redirect funds to a different card or payment method once a transaction has been processed.
That said, we absolutely want to review this matter thoroughly to ensure everything was handled correctly on our end, including the mystery box charge and the shipment status. We take accusations of scams very seriously and are committed to transparency and fair resolution.
We strongly encourage you to contact our support team directly so we can escalate this and explore all possible options to assist you further. You can reach us at Phone: (888) 899-8534, and our team will be happy to help.
Your satisfaction matters to us, and we are committed to doing everything within our power to resolve this appropriately.
My Glokore would no longer take a…
My Glokore would no longer take a charge. I contacted customer service and they replaced it with no charge. They responded to me the same day I contacted them by email. I find their customer service outstanding.
January 12, 2026
Unprompted review
Reply from Glokore
Thank you for taking the time to share your experience. We’re very glad to hear that our support team was able to respond promptly and resolve the issue with your Glokore at no cost to you.
We take product performance and customer satisfaction seriously, and when something doesn’t work as it should, our priority is to make it right as quickly and fairly as possible. Your feedback reflects our commitment to responsive service, transparent resolution, and standing behind what we offer.
We truly appreciate your trust and kind words, and we’re always here if you need further assistance.
Deceptive company
I bought 2 red light wraps, they didn't work as well as advertised barely warmed up. I contacted customer service for a full refund was given a choice to keep and get 40% back. Refused and stated I want 100% refund. An RMA number was given and was told shipping in on me. Seeing as shipping was little I did go ahead and shipped both items back which were returned on December 19th 2025, still waiting for my refund. I have sent several emails to them giving them proof of return of return and still have not received any response or refund. Luckily I purchased on a credit card and will be filing a complaint with my credit card in hopes they can help me get my refund. I will never buy from this company and will let anyone I know who is thinking not too. Very bad customer service!!
December 19, 2025
Unprompted review
Reply from Glokore
Thank you for bringing this to our attention, Lilian. We take concerns like this very seriously, and we’re sorry for the frustration this situation has caused.
Our intention is always to resolve refund requests promptly once returned items are received and verified. If your return was delivered and you have not yet received your refund, that is not the experience we aim to provide, and we want to correct it as quickly as possible.
To ensure this is resolved without further delay, we ask that you contact us directly by phone at (888) 899-8534. Speaking with our support team will allow us to immediately locate your RMA, confirm the return details, and complete the refund process if it has not already been finalized.
We stand behind our products and our policies, and we are committed to making sure every customer is either satisfied or fully resolved in accordance with our refund terms. We appreciate the opportunity to address this directly and make it right.
The mask will shut off around 12…
The mask will shut off around 12 minutes. It is very uncomfortable. The lights are very sensitive if you barely touch it it will start going thru all the colors rapidly.
January 8, 2026
Unprompted review
Reply from Glokore
We appreciate you taking the time to provide your feedback. We’re genuinely sorry to hear about the issues you encountered with the mask, and we take feedback like this very seriously.
Your comfort and satisfaction are extremely important to us. The concerns you mentioned—regarding the shut-off timing and light sensitivity—are not the experience we want any customer to have, and we’d like the opportunity to make this right. In many cases, these issues can be resolved through proper setup, troubleshooting, or, if needed, a replacement or alternative solution.
Please contact our support team directly so we can work with you one-on-one to resolve this as quickly as possible. You can reach us at Phone: (888) 899-8534. Our team is committed to ensuring your issue is fully addressed and that you’re either satisfied with the product or provided with an appropriate resolution.
We appreciate you bringing this to our attention and look forward to helping you.
Ordered one mask: 3 charges and non-functioning mask
There was a website error when we tried to order, and we never received a confirmation screen, so we submitted a second order. The result is that we have two masks and three charges. The third charge is a total mystery. I was able to use the mask one time. The second time it turned on once and then turned off and I haven't been able to get it on since.
January 8, 2026
Unprompted review
Reply from Glokore
Thank you for taking the time to share this, Jeana, we’re truly sorry for the frustration this situation has caused.
We take issues like this very seriously, especially when it comes to duplicate charges and product performance. Website errors and payment processing issues can sometimes result in duplicate or pending charges, and we absolutely want to review this carefully to make sure everything is fully resolved and that you’re not charged incorrectly.
We’re also concerned to hear about the mask not powering on after limited use. That’s not the experience we want for any customer, and we want the opportunity to either troubleshoot the issue, replace the unit, or arrange an appropriate resolution.
Please contact our support team directly so we can look into all charges, verify the orders, and make this right as quickly as possible:
Phone: (888) 899-8534
Speaking with us directly will allow us to immediately review your account, explain any unexplained charges, and ensure you’re either fully satisfied or properly taken care of. We appreciate you bringing this to our attention and look forward to resolving this for you promptly.
I wish there was an option less than…
I wish there was an option less than one star. My cap will not turn on. The response from customer service has been very disturbing. They want me to send a video proving the cap won't turn on.
January 8, 2026
Unprompted review
Reply from Glokore
We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. This is not the level of service we aim to provide.
We understand how frustrating it is when a product doesn’t function as expected. Our request for a short video is part of our standard troubleshooting and warranty process—it helps us quickly verify the issue and determine whether a replacement or refund is appropriate, while also protecting customers from unnecessary delays. That said, we never intend for this request to feel upsetting or dismissive.
We want to resolve this as quickly as possible. Please contact us directly with your order number and the best email or phone number to reach you. You may also call us at (888) 899-8534, and a member of our support team will personally review your case and make sure you’re taken care of.
Your satisfaction matters to us, and we are committed to either fixing the issue or ensuring you receive a proper resolution.
Glokore Sent a nice response back but no results
Glokore Sent a nice response back, created a mail label December 30.2025 with the USPS but has done nothing since then. Said they have not mailed the third mask I have paid for because they are out of eye pads and when they come in they will ship the mask. I said I don't want the eye pads just mail the mask as no eye pads came with the 2 previous masks I purchased. I would think purchasing 3 masks would get you some customer consideration.
December 27, 2025
Unprompted review
Reply from Glokore
We sincerely apologize for the frustration this situation has caused and understand why the delay is disappointing.
The delay was related to a temporary inventory shortage of eye pads, which are normally included with the product. However, we fully acknowledge your request to receive the mask without the eye pads, especially given that your previous orders did not include them.
Customer satisfaction is extremely important to us, and we agree that your continued support and multiple purchases deserve prompt and fair consideration. We are committed to making this right—either by ensuring the remaining item is shipped as requested or by offering an appropriate resolution.
Please contact our support team directly so we can finalize this as quickly as possible:
📞 Phone: (888) 899-8534
📧 Email: support@glokore.com
We appreciate your patience and the opportunity to resolve this matter to your satisfaction.
Horrible product
Horrible product. I should have read the reviews here first. Like everyone else my LED Mask stopped working after the 90 day window. at month 4 it started staying on for less than 10 minutes and by the middle of month 4 it completely stopped charging and turning on. When I called customer service they said I should have called within 90 days.... yet as I told them it was working during that time why would I have called. I have only. had the product for less than 4 months. I would say spend a little bit more money somewhere else for a better quality product.
Also don't believe the "sale price". it's always at $100. so that's where they get you thinking it's a higher quality product.
Lies.
January 5, 2026
Unprompted review
Reply from Glokore
We’re really sorry to hear about your experience, Brittany, and we appreciate you taking the time to share this feedback. This is not the experience we want any customer to have.
We understand how frustrating it is when a product stops working after a short period of time—especially when it functioned normally during the warranty window. While our standard warranty is 90 days, our goal is always to make things right and ensure customers feel supported, not dismissed.
We would genuinely like the opportunity to review your situation more closely and explore what options may still be available to resolve this for you. Please contact our support team directly at (888) 899-8534, and ask to have your case escalated. Our team is here to listen and work toward a fair resolution.
Regarding pricing, we strive to be transparent and offer consistent promotions so customers can access our products at an affordable price point. Your feedback on how this is perceived is noted and appreciated.
Again, we’re sorry for the frustration this has caused. We take product quality and customer satisfaction seriously, and we hope you’ll give us the chance to help resolve this.
Don't order from this company
Don't order from this company. I ordered for my daughter. I asked my daughter about it later and she said it was the most frustrating product and she hated it. It only turned on for the first week, it would turn off constantly during use and there were not clear instructions. She hadn't been able to use it after the first couple weeks as it didn't turn on anymore. I immediately reached out to Glokore. The customer service said they could do nothing because I was outside of the return and replacement window in their policy. From order date I was out by 2 weeks but not from when the product was delivered which took weeks longer than they said. I asked just for a new chord to see if that would make the product work and customer service came back with the same response, I was outside the return and replacement window. My take away from this company is that the product does not work well, the company does not stand behind their product and they do not value their customers. If a company believes in their product they would want people to use a working product. I didn't even ask for a refund, just help making the product work.
December 31, 2025
Unprompted review
Reply from Glokore
Hi EJ, we’re truly sorry to hear about your experience, and we understand how frustrating this must have been—especially when the product was intended as a gift for your daughter. That’s never the experience we want for any of our customers.
While our warranty and replacement timelines are outlined in our policy and are based on the order date, we still take reports of product issues seriously, regardless of timing. Our support team has already reached out to request additional information so we can better understand what may have gone wrong and determine what support options may still be available, including troubleshooting or replacement components.
We absolutely stand behind our products and want every customer to be able to use them as intended. In order to move forward, we do need the requested details so our technical team can review the case properly. Once we receive that information, we will do everything we reasonably can to help resolve the issue.
We encourage you to reply to our most recent message so we can continue working toward a solution. Your feedback is important to us, and we appreciate the opportunity to address this.
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