Glokore Reviews 162

Reply from Glokore

Jan 2, 2026

We appreciate you calling out Atisha’s professionalism and are glad she was able to assist you. At the same time, it’s important to us to address the concerns you raised about shipping delays and the unexpected $19.99 charge.

Our goal is full transparency and prompt resolution. We actively review billing and fulfillment on every order, and we want to look into your specific situation right away to either complete delivery or resolve any charges that don’t align with your order.

Please contact our support team at (888) 899-8534 so we can review the details and make this right as quickly as possible. We’re committed to ensuring every customer’s issue is resolved appropriately.

Reply from Glokore

Dec 30, 2025

We take billing concerns very seriously and are sorry for the confusion and frustration this may have caused. We do not process unauthorized charges, and any additional charges are always tied to selections made at checkout.

To properly investigate and resolve this, we have requested your contact information so we can locate your order, review the $19.99 charge, and determine the appropriate next step—whether that involves issuing a refund, correcting a billing error, or completing delivery if an item was not received.

Our priority is to ensure this matter is resolved promptly and fairly. We also apologize for the lack of response you experienced previously and are committed to following up directly as soon as we have the necessary details to assist further.

Reply from Glokore

Dec 30, 2025

Hi Jacquelyn! We appreciate you reaching out to share your feedback and are sorry to learn about the charging issues you experienced.

We want to clarify that our support team did work with you to provide assistance by sending the product manuals and detailed charging guidance to help troubleshoot and resolve the issue. Our intent is always to help customers get full and proper use out of their product whenever possible.

While return windows are in place to ensure fairness and consistency, we understand how frustrating it can be when an issue arises close to that timeframe. Customer satisfaction is very important to us, and we make every effort to offer solutions, support, and clear instructions to resolve concerns even outside the standard return period.

We appreciate you bringing this to our attention, as feedback like yours helps us improve our product support and communication. If you continue to experience issues or need further assistance, we encourage you to reach out to our customer service team so we can continue working toward a resolution.

Reply from Glokore

Dec 30, 2025

Thank you for taking the time to share your experience, Mary. We truly appreciate your kind words about our customer service team, and we’re glad to hear they were polite and helpful throughout the process.

We understand your frustration regarding the return policy and how important it is for this information to be clear upfront. Transparency is something we take very seriously, and feedback like yours helps us identify where we can improve how policies are communicated on our website.

Our goal is always to resolve concerns fairly and promptly. In this case, we worked directly with you to find a resolution that felt acceptable, and we’re glad we were able to reach an agreement with the 50% refund while allowing you to keep the product.

Customer satisfaction is extremely important to us, and we are continuously reviewing our policies, processes, and communications to reduce friction and ensure a smoother experience for future customers. If there’s anything further we can do to address your concerns, we encourage you to reach out—our team is always here to help.

Thank you again for your honest feedback.

Reply from Glokore

Dec 29, 2025

We take this feedback extremely seriously, especially where safety is concerned.

Any report of a charging cord overheating is a priority issue. That is not acceptable, and it should have been escalated immediately for review and resolution. Our team investigates all potential safety-related concerns and, when warranted, arranges replacement components or a refund without delay. Referring a customer elsewhere without first resolving a reported hazard does not meet our standards, and this interaction is being reviewed internally.

We also understand your frustration regarding replacement parts. Wearable products should be supported with appropriate solutions when components such as straps or cords fail or wear out. We are actively evaluating our accessory and replacement policies to ensure customers are not left without options.

Equally concerning is the lack of response you experienced when reaching out for support. Timely communication is essential, and missed messages are taken seriously, as unresolved concerns can affect both customer trust and compliance expectations.

If you are open to it, our support team can still step in to address this properly—whether that means replacing the affected components, arranging a return, or issuing a refund to your original payment method. Please call us at Phone: (888) 899-8534 so we can further assist. Our objective is to ensure no customer is left with an unresolved issue, particularly when safety or product reliability is involved.

We appreciate the opportunity to address this publicly and are committed to correcting the situation rather than leaving it unresolved.

Reply from Glokore

Dec 29, 2025

Hi Lorre, we’re very concerned to read this and want to address it clearly.

A device that fails to hold a charge or powers off unpredictably is not acceptable, especially early in its lifespan. When customers report behavior like this, our responsibility is to resolve it with as little burden as possible. While troubleshooting steps can sometimes help identify the issue, requesting extensive documentation or technical tasks should never leave someone feeling dismissed or unsupported.

We’re reviewing how this interaction was handled, as directing a customer elsewhere for assistance does not align with our service standards. In cases where a product defect is reasonably evident, our policy is to move directly toward a replacement or refund rather than placing unnecessary demands on the customer.

If you’re willing, our support team can still step in to correct this—either by issuing a replacement or processing a refund—without requiring additional testing or technical submissions. We want to ensure this is resolved fairly and in line with consumer and payment-processor expectations.

Our goal is always that customers are either satisfied with a working product or fully resolved through a refund or replacement. If you choose to reach back out by calling (888) 899-8534, we’ll make sure this matter is handled appropriately and without further inconvenience.

Reply from Glokore

Dec 29, 2025

We understand how concerning and frustrating this shipping experience appears, especially when tracking details seem inconsistent or unclear. Accurate order status and transparent delivery information are extremely important to us, and we take situations like this seriously.

To clarify, while our company operations are based in California, orders may ship from different fulfillment centers depending on inventory availability and carrier routing. In some cases, carriers generate preliminary tracking numbers before a package is fully scanned into their system, which can cause temporary confusion or delays in public tracking visibility. Once a shipment enters the carrier’s network, routing decisions are fully controlled by the carrier and may include unexpected transfers between regional distribution centers.

That said, we do not consider this experience acceptable without proper communication. Our support team is actively reviewing cases like this to ensure tracking details are accurate, carriers are clearly identified, and customers are kept informed throughout the process. If a shipment is delayed beyond reasonable delivery timelines or cannot be confirmed as delivered, we work directly with the carrier and the payment provider to resolve the issue promptly—either through delivery confirmation, replacement, or refund to the original payment method.

We encourage you to reach out directly to our support team by calling (888) 899-8534 with your order number so we can personally review the shipment status and ensure this is resolved to your satisfaction. Our goal is for every customer to either receive their order as expected or have the matter fully and fairly resolved.

Reply from Glokore

Dec 29, 2025

We appreciate you taking the time to share this experience and to recognize Atisha’s efforts.

We’re very sorry for the earlier breakdown in the refund process and understand how frustrating that must have been. Once the issue was identified, our team reviewed the return, independently located the FedEx delivery confirmation, and ensured the refund was promptly issued back to your original payment method. Making sure returns and refunds are handled accurately and without unnecessary delay is a priority for us, and we actively review situations like this to prevent them from happening again.

Your feedback regarding Atisha has been shared internally. She demonstrated the level of diligence and customer care we expect across our support team, and we’re glad she was able to fully resolve this for you.

If you have any further questions or need additional assistance, our team remains available and ready to help.

Reply from Glokore

Dec 22, 2025

Hello Hyon, we’re sorry this has caused frustration and thank you for giving us the opportunity to address it.

We strive to ensure every order includes clear instructions and that each product is inspected prior to shipment. That said, if your device is shutting off unexpectedly, working inconsistently, or has something loose inside, this is certainly not the experience we want for any customer and may indicate a defect.

Our support team is ready to help resolve this as quickly as possible. We encourage you to contact us directly (or reply to your existing support request) by calling (888) 899-8534 so we can walk through troubleshooting steps and, if necessary, arrange a replacement or another appropriate resolution. We stand behind our products and are committed to making sure you receive a fully functional item or a satisfactory outcome.

Your experience matters to us, and we’re fully committed to reaching a satisfactory resolution.

Reply from Glokore

Dec 22, 2025

We appreciate you for taking the time to share your experience, Mary. We sincerely apologize for the delay and understand how frustrating it can be when an order has not arrived within the expected timeframe.

Please be assured that we take shipping concerns very seriously and are actively monitoring this situation. The tracking information provided is issued by the carrier, and while delays can occasionally occur due to factors outside our control, we are committed to ensuring this matter is fully resolved. As previously advised, once the package arrives, you may return it unopened for a full refund. If the shipment does not arrive, our team will continue to work with you to determine the appropriate resolution.

Our priority is your satisfaction, and we are doing everything possible to see this through to completion. For updates, assistance, or any future concerns, we strongly encourage you to contact us directly at Phone: (888) 899-8534, so we can assist you promptly and personally.

Reply from Glokore

Dec 22, 2025

Thank you for bringing this matter to our attention, Tola. We sincerely apologize for any confusion or inconvenience this may have caused, as this does not reflect the level of service we strive to provide.

Our priority is to ensure that all customer concerns are handled promptly and fairly. Upon review, we can confirm that your concern has been successfully resolved by one of our representatives. Should you have any further questions or require additional assistance in the future, please do not hesitate to contact us at Phone: (888) 899-8534. We are always available to assist you.

Reply from Glokore

Dec 19, 2025

Thank you so much for taking the time to share your experience! We are thrilled to hear that your order finally arrived and that you’re happy with the resolution.

While we always strive for perfect delivery timing, we know that shipping delays can occasionally happen. Our policy is to prioritize the customer's experience above all else; once a package is significantly delayed beyond our guarantee, we initiate a Full Satisfaction Resolution, which in your case included a proactive refund to ensure you weren't out of pocket while waiting.

We decided to let you keep the items as a token of our appreciation for your patience. It’s important to us that every transaction ends with a satisfied customer, regardless of logistics hiccups.

We look forward to serving you again soon!

Reply from Glokore

Updated Dec 16, 2025

Thank you for taking the time to share your experience and for reaching out to our support team before placing your order. We truly appreciate the opportunity to address your concerns directly.

We’re glad to hear that Lina was able to speak with you and provide clarity regarding shipping, product functionality, and our support process. Our goal is always to be transparent and available, and we’re happy to know you felt reassured before completing your purchase.

We also appreciate your acknowledgment regarding the optional VIP package. While it is clearly marked and can be declined during checkout, we understand that online purchasing experiences can sometimes move quickly, and we continuously review our checkout flow to ensure everything is as clear and straightforward as possible.

Your extended warranty is in place specifically to provide peace of mind, and our team remains available should you need assistance at any point—whether related to shipping, product operation, or warranty support. We stand behind our products and are committed to resolving any issues promptly and fairly.

Thank you again for your thoughtful review. We look forward to your follow-up and hope you’re very satisfied with your LED mask experience.

Reply from Glokore

Updated Dec 16, 2025

We’re truly sorry to hear about your experience, and we appreciate you taking the time to share such detailed feedback. We take concerns like this very seriously.

First, we want to clarify that we never intend to mislead customers. Any optional add-ons presented during checkout are clearly marked and are never required to complete an order. That said, we understand how frustrating it can be if this was unclear, and we promptly issue refunds for any add-ons a customer does not want once we’re contacted.

Regarding shipping, we sincerely apologize for the inconvenience you experienced. In rare cases, postal issues can occur once a package enters the carrier’s system. As soon as this was brought to our attention, our team worked to resolve it by arranging a replacement shipment at no additional cost to you. While we understand this was intended as a Christmas gift and the delay is disappointing, we acted as quickly as possible to ensure your order would still be delivered.

Customer satisfaction is extremely important to us. We encourage anyone who experiences an issue to reach out directly so we can investigate and make things right, whether that means a replacement, refund, or another appropriate resolution. We are also continually reviewing our checkout flow and fulfillment processes to improve clarity and reliability.

If you’re willing, we would welcome the opportunity to assist you further and restore your confidence in our company. Please contact our support team at (888) 899-8534 directly so we can ensure your concern is fully resolved.

Thank you again for your feedback—it helps us improve.

Reply from Glokore

Dec 15, 2025

Thank you for sharing your feedback. We take all billing and fulfillment concerns seriously and appreciate you bringing this to our attention.

We have since reviewed this matter and confirmed that it has been resolved. We continuously review our checkout and shipping processes to prevent issues like this and to ensure a clear, reliable experience for our customers.

We appreciate your feedback, as it helps us improve and maintain the standards expected by our customers.

Reply from Glokore

Dec 12, 2025

Thank you for bringing this to our attention, Charlene. We’re very sorry for the worry this USPS message has caused. We want to assure you that we do not use counterfeit or unauthorized postage, and when USPS flags a label in error, we work quickly to get it corrected.

We’ve already sent you a request for your order details so we can investigate this right away and ensure your package is delivered—or reship it at no cost if needed. Please respond to that message when you can, as we’ll need that information to assist you promptly.

If it’s easier, you’re also welcome to call us directly at (888) 899-8534 so we can resolve this for you as quickly as possible.

Your satisfaction and peace of mind are extremely important to us, and we’re committed to helping every step of the way.

Reply from Glokore

Dec 12, 2025

We appreciate you for taking the time to share your experience! We’re thrilled to hear that you’re happy with your product and that Briana was able to assist you so quickly with your refund. Providing prompt, reliable support is extremely important to us, and we’re glad we could resolve the issue to your satisfaction.

Your feedback means a lot, as we are continually working to ensure every customer receives the same level of care and transparency. If there’s ever anything else you need, please don’t hesitate to reach out — we’re always here to help.

Thank you for choosing Glokore! 🌟

Reply from Glokore

Dec 10, 2025

Hi Cindy!

We appreciate you sharing your concerns, and we’re truly sorry for the frustration you experienced. We want to assure you and future customers that we take situations like this very seriously.

The issue with the VIP add-on and the intercepted package has been fully resolved, and we’re glad we were able to get this corrected for you. We have also reviewed our checkout process and shipping procedures to help prevent this type of confusion from happening again.

If you need anything further, have questions about your order, or would like us to verify any charges for your peace of mind, please feel free to reach out to our support team at (888) 899-8534. We’re always here to help and make sure you’re fully taken care of.

Thank you for giving us the opportunity to resolve this for you.

Reply from Glokore

Dec 10, 2025

We appreciate you taking the time to share your experience, and I sincerely apologize for the frustration this situation has caused. This is absolutely not the level of service we aim to provide.

It looks like your order was processed right away, but the tracking status has not updated as it should. Occasionally USPS experiences delays in scanning packages, but a wait of this length is not normal, and we want to make sure your order is located or replaced as quickly as possible.

We are also very concerned about the incorrect phone number you mentioned. We take this seriously and are already investigating to ensure that all contact information on our site is accurate and updated.

Please contact our support team directly at (888) 899-8534 so we can personally look into your order, confirm the shipping status, and—if needed—reship or refund you immediately. Your satisfaction is extremely important to us, and we will make sure this is resolved for you as quickly as possible.

Reply from Glokore

Dec 9, 2025

Thank you for bringing this to our attention. We take any report of an unauthorized charge very seriously, and we’re truly sorry for the stress and inconvenience this has caused.

Even though our initial search did not show any orders under your name, that does not mean we are dismissing your concern. There are rare cases where incorrect information, third-party processing issues, or fraudulent card use can create a charge that doesn’t match a customer’s personal details. We are actively reviewing this charge to confirm whether it originated from our system and, if so, to ensure it is refunded and fully investigated.

We also appreciate you letting us know that you received a promotional email despite having no history with us. We are checking our email and marketing logs to determine how your address was added and will remove it immediately if it was included without your permission.

Regarding the live chat not functioning for you, we apologize. It should always be available, and we are looking into the issue so customers can reach us without difficulty.

To move forward quickly, please reach out to us at (888) 899-8534 or support@glokore.com. That information will allow us to escalate the investigation and provide a clear resolution.

We take your concerns seriously, and we are committed to making sure this is addressed fully and appropriately. Thank you again for letting us know — we will do everything we can to make this right.