GloverPriest Solicitors Reviews 

736
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, professional, and efficient, often highlighting their hard work and expertise in making complex processes smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the transparency, clear explanations, and constant updates throughout their transactions. Reviewers are particularly impressed with the quick response times and the ease of communication, noting that they rarely had to chase for information and felt well-informed. However, some customers also noted issues with communication, experiencing slow responses to emails, unanswered phone calls, and a lack of consistent updates. A few other people also felt that the contact process was not always straightforward, with some instances of conflicting information and a need for clients to actively chase for progress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and... See more

Response time

Consumers generally express satisfaction with response times, highlighting that staff are often quick to... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism, clear... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers expressing frustration with communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Solicitors, super attentive and always respond in a timely manner. I have used glover priest 3 times now for conveyancing and they never disappoint. This time dealt with Sally and her team and h... See more

Company replied

Rated 5 out of 5 stars

Really delighted with the service provide by Glover Priest in purchasing my first property. Especially the work Sally Howes and Ellie Howes put in to make the purchase as stress free and positive as p... See more

Company replied

Rated 5 out of 5 stars

The team at Glover priest Wellingborough have been fantastic. I have used them 3 times now for a first house purchase, the subsequent sale of that house and purchase of the next one. They have always... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend using GloverPriest for conveyancing. We used them for the purchase of our first home and completed within 8 weeks. All the staff that worked on our case were incredibly effici... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Family Law Attorney
  5. Law Firm
  6. Lawyer

Written by the company

We have a long standing history since 1749, with our Tamworth branch being one of the oldest recorded law practices in the UK. Our outstanding solicitors are based in multiple offices covering The Midlands area - both geographically and in legal expertise! We sit on all major lending panels delivering a high Quality service. All of our lawyers have a wealth of Experience in dealing with matters from start to finish and every client is valued. Affordable services are the backbone of our company, with transparent fees set out. Residential Property Conveyancing | Commercial Property & Leasing | Family & Divorce | Litigation | Employment | Wills | Probate | Trusts


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

736 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(736)

108 reviews in the last 12 months

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Rated 2 out of 5 stars

Neglecting My Case

I purchased my property 2 years ago. My mortgage broker offered this company, and their Tamworth office dealt with my case. Now I'm in the process of remortgaging, and my present solicitor informed me I'm not in the land registry as proprietor. So I contacted Gloverpriest with an email enquiry. They responded, assuring me their post completion team would address this. This has been several weeks ago, since then I've sent them several emails, no response, I called them, no answer, and now not sure what to do.
Frustrating that these kinds of people are charging you days worth of salary to do a few minutes job, they don't do it, then they are just ignoring you.

February 25, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you Csaba for taking the time to leave your review. I am sorry to hear your property is yet to be registered, this was submitted in a timely fashion by us on completion but unfortunately there remains a substantial delay in getting properties registered at Land Registry. I understand the Post Completion Team have this in hand and are escalating your case to Land Registry.

Rated 5 out of 5 stars

Reliable, Efficient, and Supportive Conveyancing Service

We used Glover Priest Solicitors Wellingborough for our conveyancing, and they provided a smooth and efficient service. Elizabeth was always helpful, responded quickly, and ensured everything was handled professionally. They caused no delays on our side and provided support when others in the chain did. A reliable and efficient team - I’d happily recommend them.

February 14, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you for your positive feedback, Alan. We're delighted to hear that Elizabeth and the conveyancing team provided a smooth and efficient service. We appreciate your recommendation!

Rated 5 out of 5 stars

Great to deal with

Great to deal with. Easy to get hold of and ask questions. Simple explanations. Straight forward to fill out forms. Represent well on your behalf.

February 21, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you for your review Matt. We appreciate the positive feedback you have given us and how easy our team was to get hold of. We look forward to working with you in the future.

Rated 5 out of 5 stars

Elizabeth has been brilliant

Elizabeth has been brilliant, super professional and responsive all the way through the process. I would highly recommend.

February 24, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you, Liam, for your fantastic review! We're delighted to hear that Elizabeth provided professional and responsive service throughout. Your recommendation means a lot, and we truly appreciate it!

Rated 5 out of 5 stars

Glover Priest Solicitors

Recently used Glover Priest Solicitors for my conveyancing for buying my first house. Sally, Ellie and Amina were very helpful through the whole process and were very quick at responding to any queries I had! Would definitely use them again!

February 21, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Hi Dan. Thank you for your wonderful feedback! We're so glad to hear that Sally, Ellie and Amina were all very helpful. It's great to know that you would recommend them. We truly appreciate your trust and support!

Rated 5 out of 5 stars

Excellent service!

Great communication all the way through the process of house sale/purchase. Thanks to the team for dealing with my case: Savannah, Charlotte and Kellie. Top service, highly recommended!
Many thanks
Vlad

February 21, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you, Vlad, for your wonderful review! We're thrilled to hear Savannah, Charlotte and Kellie made the process smoother and had great communication with you. Congratulations on your new home, and we’re glad we could assist!

Rated 5 out of 5 stars

They were very responsive

They were very responsive, approachable and professional

February 21, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you for your feedback Mark! We're so glad to hear you were pleased with the service and level of professionalism provided.

Rated 5 out of 5 stars

Very good service

Thank you Sally, Ellie and Amina who were always prompt in their replies via email and phone call and helped us to complete our house purchase in a timely manner.

February 18, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Hi Danielle. Thank you so much for your kind words! We’re thrilled to hear that Sally, Ellie and Amina provided you with such excellent support throughout your house purchase. Congratulations on your completion, and all the best for the future!

Rated 5 out of 5 stars

Stephen,Nadine and Paige at the…

Stephen,Nadine and Paige at the Lichfield branch. Just wanted to say thank you for the excellent service always quick replies to phone calls and emails making for a smooth service.
Highly recommended.

February 14, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you for your kind review Mark, Kerry. We’re thrilled to hear that Stephen, Nadine and Paige provided an excellent service while keeping you informed throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future. Thanks again!

Rated 5 out of 5 stars

I had a drawn-out completion following…

I had a drawn-out completion following an initial buyer who pulled out while haggling for a discount. I wouldn't bargain on the price. Mohammed, Rhys, and the team stuck by me, along with a great estate agent, and saw me home the second time around. The dashboard was super clear, which is online and digital. They dealt with anomolies, including a clause somewhere in something about farm rent from 60 years ago!! Recommended.

February 7, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you, Tim! We’re thrilled to hear that Mohammed, Rhys and the residential conveyancing team provided such excellent support throughout transaction. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Great service - highly recommend.

My purchase completion was done very quickly, with the minimum of fuss and great communication thoughout. Chloe was excellent all the way through and the final bonus was completing a week earlier than expected. Thank you Chloe, highly recommend!

February 10, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you so much for your wonderful review, Michael! We’re thrilled to hear that Chloe and the team provided you with excellent service throughout your house conveyancing. Your kind words about our communication and speed mean a lot to us. We look forward to assisting you with any future conveyancing needs and appreciate your strong recommendation.

Rated 5 out of 5 stars

I just wanted to take a moment to…

I just wanted to take a moment to express how amazing my solicitor has been in helping me buy my house. From the start, they were incredibly professional and knowledgeable, guiding me through every step of the process. Their attention to detail was impressive, and they always made sure I understood everything. I really appreciated their quick responses to my questions, which made me feel supported and reassured. Thanks to their hard work and dedication, I felt confident in my decisions. I can't thank them enough for making this journey so much easier and more enjoyable!

February 5, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you Komal for your kind words! We’re thrilled to hear that the team provided you with such excellent support throughout the process. Keeping you informed and offering clear guidance on important decisions is always our goal, and we’re so pleased it made a difference for you.

Rated 5 out of 5 stars

Thank you Cerys and All at GloverPriest

Many thanks to the whole team at GloverPriest for an amazing first class service ! From start to finish on both the sale of my flat and the purchase of my new house Cerys and Gemma have been extremely helpful , responsive and professional. A special massive thank you to Cerys for your patience in explaining every part of the process and for your quick and very helpful responses to my constant requests for updates etc ........what a superstar you are ! - as a result I have already recommended GloverPriest to a good friend of mine who is house hunting and would not hesitate to recommend to friends and family in the future. Thanks again !

January 17, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Hi Darren. Thank you for your great feedback! We're so pleased to hear that you got a first class service throughout your sale and purchase. We are glad Cerys and Gemma were prompt and friendly in addressing your queries. Thank you for making a recommendation to your friends and family and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Thank you

Chloe and Jordan were professional, efficient, and kept us informed throughout the mortgage process. Despite a few hitches, we were able to work together to ensure a speedy process. I highly recommend their services.

October 4, 2024
Unprompted review
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Reply from GloverPriest Solicitors

Thank you Max for your glowing review of Chloe and Jordan. I am pleased they kept you full informed throughout the process and we look forward to working with you again at some point.

Rated 5 out of 5 stars

Amazing service

Both Jordan and Chloe were incredibly helpful, professional, diligent and knowledgeable.

Nothing was any issue for them to deal with and they kept me informed of all developments for the purchase of my property. They both deserve at least a 10% pay increase and I do heartily recommend them!

January 29, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you Zac for your wonderful review. We are pleased that Jordan and Chloe were helpful throughout your transaction. We wish you all the very best with your new purchase.

Rated 1 out of 5 stars

Awful

Awful. Ended up disinstructing.

January 28, 2025
Unprompted review
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Reply from GloverPriest Solicitors

We are sorry to hear your limited transaction with us Lucy was not as expected. I believe you are currently speaking to one of our team with regards to your transaction, who will cover this with you in more detail.

Rated 5 out of 5 stars

Top quality conveyancing service

Stephen , Nadine & Paige yet again pulled out all the stops to get a sale over the line. Nothing deters them from getting results in the quickest time and keeping you in the loop all the way.I would not fail to recommend their services.

January 23, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thanks, Martin, for your feedback. We are glad to hear that you were impressed with Stephen, Nadine and Paige during your house move. Your kind words are very much appreciated.

Rated 5 out of 5 stars

Excellent Solicitors

Sally, Ellie and Amina were excellent! Throughout the process, they were all very efficient, friendly and knowledgeable and always willing to help. If I ever decide to move again, I know which company and branch I will be using and recommending to others. 

January 10, 2025
Unprompted review
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Reply from GloverPriest Solicitors

Thank you, Michael, for your kind review. We are delighted to hear that Sally, Ellie and Amina provided you with an excellent service. If you do decide to move again we would be happy to help.

Rated 5 out of 5 stars

House Sale & Purchase

Another fabulous experience from Glover Priest Stourbridge, specifically Chloe Hobbs and Jordan Whyley. Following on from a previous successful conveyancing transaction in 2023, we specifically requested Chloe and Jordan to handle the Sale and Purchase of our residential property, completing in December 2024. This included management of our part in a chain.

Our expectations were exceeded again. Chloe and Jordan were excellent throughout - communications were timely, relevant and accurate. Documents were easily understood and responses clear and to the point.

Would highly recommend and would use again.

Thanks Jordan and Chloe.

December 11, 2024
Unprompted review
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Reply from GloverPriest Solicitors

Thank you Charlie for your wonderful review of Chloe and Jordan. I am pleased to see they exceeded your expectations and we look forward to you using us again.

Rated 1 out of 5 stars

To say the service was poor would be an…

To say the service was poor would be an understatement.

From the moment the case was assigned to the conveyancer, communication and updates were non-existent. On multiple occasions, I attempted to contact the assigned conveyancer, Zainub Mahmood, but each time I was passed between 3 or 4 different individuals who could not provide me with any answers, all claiming to be Zainub’s assistant. This process felt more like dealing with a call center, where no one had any updates or ownership of the case.

There were multiple issues throughout the process, but the final straw came when completion was delayed weeks due to special conditions from the lender that had yet to be satisfied. These conditions were something Zainub had been aware of since receiving the mortgage offer 10 weeks prior. However, when I discussed this with her, she was completely unaware of the outstanding requirements and why the lender had not yet released the funds. Only after bringing this to her attention did the case proceed to completion, just days later.

The lack of communication and the absence of accountability in the office, including from managers, gave me no confidence that the case was being handled properly.

Furthermore, both the estate agent and the seller’s solicitor, along with myself, raised concerns on numerous occasions with Zainub’s managers, Rachel and Julia, including submitting a formal written complaint. To date, we have received no acknowledgment or response.

As a result of this poor service, both the buyer’s estate agent and the developer have decided to blacklist Glover Priest and will not be working with the firm again. I, too, will not be using your services again and will not recommend Glover Priest to others.

December 20, 2024
Unprompted review
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Reply from GloverPriest Solicitors

Thank you Paige for taking the time to review us. I am sorry that your transaction did not go as you expected. I have raised all your concerns with the relevant teams to ensure action is taken.

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