Glovo Reviews 

The rating is zero.
I have used glovo for years and it was a good solid options, but in the last months, probably after their legal issues and merge with delivery hero, they have gone downhill. The worse part is they take no ownership for mistakes, drivers take forever and deliver cold damaged food, no one takes responsibility, you cancel an order after 60 minutes waiting for it ro even be picked and they charge you anyway, and the last awful experience was the driver brought the wrong product and the customer service answer was I had to go exchange it myself, that I could find the address of the store in the web.. I couldnt believe my eyes. Lastly, they have no control over people renting their account and you constantly get drivers that do not match the app, this is serious security issue, we had a driver ask for the bathroom, another one asked if we could give him food, and in both cases they got upset and threaten us, glovo support couldnt care less about our report.
I am not sure if they are just trying to get people to close their accounts so they can justify closing their Barcelona business, but this is just shameful and definitely worth a formal claim at the consumer office.

Scam, stole money, no product

We placed a food order at around 19:30, with an estimated delivery time of 20:05. However, the delivery time kept changing, and we could see via the app that the rider was repeatedly stopping and even heading in the wrong direction. We contacted him several times and were reassured that he was on the way.

At approximately 20:45, we received a notification stating that the order had been delivered — but it never arrived. We immediately contacted customer support, yet they have been unable to process a refund.

As a result, we are now having to pursue a formal complaint. We have also discovered that closing our Glovo account requires emailing to request removal of our details. We have done so but have received no response.

Up until this incident, we had not experienced any issues. However, after reading the number of similar negative reviews online, we are extremely disappointed and concerned. Based on this experience, we would not use this service again and would recommend considering alternative delivery providers.

Don't use them. They're a con. The app showing delivered but no food arrived. The Cantonese Restaurant La Cala can't contact the driver. The app want 24 hours to respond. Avoid at all cost

I have used the app quite a few times and had the odd item missing but nothing serious. So my address is in the app and drivers should have no issue finding my home, but what happened recently is beyond all words. I ordered from glovo but the food was never delivered. Glovo is refusing to take responsibility and refuses to refund me or at least make my food show up

Agent was anything but not helpful.
She ended the chat before I was able to reply with my decision to return the product or proceed with refund.
She didn’t want to proceed to refund me since the product delivered was wrong. She said that the store didn’t responding but that’s no problem, I should just go there and ask for a refund.. no assistance and takes a long time to reply.

Never delivered order after trying to communicate with the driver for 30 minutes (driver was not even moving), marked as "not at home", and charged the full amount for the order.

Support is denying the refund and keep closing chats.

Submitting chargeback claim to the bank and complaint to the Spanish Consumer Protection.

Encouraging everyone to do that if your money is stolen this way, it takes minutes.

I am user of Uber Eats, Deliveroo (500 orders), Wolt (1000 orders) - never ever had the situation like this with them. Only had 2 cases in years out of hundreds of orders, when the food was not delivered and received the refund without any hesitation.

It looks like they are not complying with the basic consumer protection laws.

VERY BAD!!! Your food arrives 1 hour later. The people wait outside without reporting that the food has arrived. Food was cold and soggy, and does NOT reflect the prize!!!!

The worst of the worst. Twice I’ve ordered food and twice the courier has kept my meal. No help at all from customer service. Your workers are incompetent, useless and poor to keep and eat someone else’s dinner. Enjoy it you deserve it :)
See you never Glovo

He sido cliente de Glovo durante años, pero el servicio se ha deteriorado por completo. Los pedidos ahora llegan tarde y fríos siempre, claramente porque obligan a los repartidores a hacer múltiples paradas. Los precios son más altos, el servicio es peor y el soporte evita asumir responsabilidades. Lo que antes funcionaba, ahora está roto. He cancelado mi cuenta.

I’ve been a Glovo customer for years, but the service has completely gone downhill. Orders now arrive late and cold every time, clearly because drivers are forced to make multiple stops. Prices are higher, service is worse, and support avoids taking responsibility. What used to be reliable is now broken. I’ve canceled my account.

Several items were missing from 2 orders I placed on December 30th,
Order ID: 101527342127
Order ID: 101527328540

I contacted Glovo help and they closed the case 3 times! without refunding the missing items and blatantly ignoring my requests to escalate the case to management, people I hoped might display better customer service and have some basic knowledge about consumer rights.

I don't pay for items I haven't received, not refunding overpayments is outright THEFT.

Consumer protection should have a look into this and dry this swamp of incompetence and corruption.

I accepted far too long deliveries of half rotten vegetables, missing items, delays of up to 5 hours, and some orders only then suddenly being cancelled.

Glovo delivered too many times the worst imaginable customer experience.

Enough. I've had it and finally closed the account.

I've ordered from McDonald's several times, using Glovo. They have been very fast: One time, only 10 minutes. (Glovo, Playa del Inglés, Gran Canaria).

1 in 4 orders, or more, are not delivered. Customer service is each time more unpleasent, they only attend for queries after more than one hour delay. The delivery person dos not pick up the order although the app shamelessly líes that they are at the restaurant. After it is obvios that nobody will deliver, you spend another hour chatting with the customer support who again líes to you that the order is on the way when it isn't. If you are lucky, after losing all patience, the customer support agrees finaly to allow cancellation without charges. They usted to give lousy 5eur credit in such cases but not anymore. So in the end you have wasted 2 hours of your time, end up hungry and pissed off, all because you had the brillante idea to use Glovo.

I've always had a mediocre experience, the food arrives late and cold (the estimated arrival time is changed several times) and lately the worst has been that my data was stolen and almost 200 euros worth was stolen. I had to do all the leg work to get my money back, calling the bank and going to the police. I am still waiting to get it back. I also know they treat their employees terribly. Avoid avoid avoid.

Order scheduled 9:00–9:30 cancelled at 11:45 without delivery.
Glovo charged EUR 40.84 claiming false customer cancellation.
Bank chargeback initiated.

I really wish I had read these reviews before downloading the Glovo app. Like many others, I use food delivery apps frequently and regularly order from the same restaurant.

On this occasion, the live map showing the delivery driver wasn’t available. I was at home watching the countdown when suddenly my order was marked as “delivered”. No doorbell rang and no phone call was attempted. I was unwell at the time but still checked my building and outside immediately—there was nothing.

I contacted customer support straight away and didn’t receive a response for three days. What followed was the most frustrating customer service experience I’ve ever had: repeated blanket responses stating they couldn’t refund me, with no attempt to actually investigate what happened.

I then requested my GDPR data to see proof of whether the driver contacted me or how long they spent at my building. This was also ignored, with the same copy-and-paste replies sent back each time. I asked for a manager’s email to escalate the issue and that request was ignored as well.

Glovo has shown zero care for its customers. I will never use this app again and agree with many of the reviews here that this company needs to be looked into. I’ve now requested a chargeback through my card provider and will be using Uber Eats instead, which offers a far better experience.

Absolutely rhe worst app in Spain. Never have drivers, cancelling orders after 1h of waiting and the customer service hangs up the phone!

A TOTAL UTTER DISGRACE

Very disappointing service.
I placed an order and one item was missing, yet Glovo only offers a refund, with no option to resend the product — even though I paid a delivery fee and a service fee for a complete order. In the end, I’m paying for a service that was not fulfilled.

This isn’t the first time it happens, and it seems to be part of their standard policy. Very little responsibility and no real solutions for the customer.

Yesterday, I order, I wait, no messages, no calls, nobody rings my bell. Then by randomly opening the chat I see the delivery guy asked me "I'm here, I dont see your flat number". The flat number is clearly visible on the door, I order regularly since years and never had any issue with that. The time I reply, the order was canceled. I directly went outside but nobody. No customer service, nothing. So I order again... and of course the next delivery man rings without problem. Today (after 24h trying to reach Glovo with all the proofs I had) I receive a message from them. "We won't refund you, have a nice day!". Such a shame...