Glovo Reviews 

I have been a customer of Glovo for a long time and would frequently receive deliveries to my address usually from the same restaurants. The service would be to the door of my apartment of a small block of six apartments. This time (on 17th October 2025) the delivery person never showed up. When I contacted Glovo they said I was not at home. That was not true. In the past if the delivery person had a problem I would receive a phone call from the person if he was new and had a difficulty, which was rare. The address is not had to find and Glovo delivered many times before. After a long series of messages to deal with the issue, Glovo said they would refund but after a month now I received no refund. I also asked them to provide me with a complaint form the Ayuntamiento of Marbella require service providers to provide for customer complaints and licensing which they failed to do. I have not placed any more orders since. Their service has dropped off as they push to more AI apparently. Why didn’t the driver show up or call me as in the past? I want my money they took from me.

I ordered Glovo Store on 16th November and the delivery time was stated 20 - 35 minutes. The order was accepted and the driver was shown picking up the items and then it started showing delivery time 17 min... for about 90 minutes. When I finally reached out to the driver he made me awaere there is a marthon so all will be delayed for much longer time. By then we had to leave the house as we had appointment made and never expected to be needing to wait 2 hours instead of 20 minutes. So I kindly asked to cancel as we couldnt stay longer and wait and after four times int he chat, with always same stream and refusing all time it was anyhow on their behalf i got info the order get cancelled. I asked if i get refund it was stated yes, but with a fee. And then the fee they took was exact the amount of the order. Since today Glovo refuses it was their responsibility th eorder had to be cancelled and not anyhow are willing to refund even half the amount. That is the worst costumer service and I can only recommend to order via Uber Eats! Is so much better!!!! This Glovo became a spam and they refuse any kind of responsibility and keep blaming their own costumers. So fingers off!!!!

Order said it would be an hour and then delayed by an 1hr and 10 minutes. Order was for super dino and they replaced vegetarian products with meat and charged us more. Gave the item to the drive and said take them back, we didn’t order meat. Driver said thanks smiled and drove off as if the food was his tip for bringing the wrong order over an hour late.

Do not use this company, they are theives

Only started to use them for less than a month as have now moved to Spain. Many deliveries from the grocery shop have missing items as they use multiple drivers and I have had numerous problems. I have cancelled my prime account with them and won’t be using them anymore.

Glovo Spain has the worst customer service ever. I ordered take away curry in Alicante in early September. The food never arrived. I messaged the take away shop, nothing was done. I messaged Glovo too, again nothing was done and they took 25€ from my account. I emailed Glovo 3 times, and they never replied and they did not return my money either. I'm shocked how they can get away with this, honestly.

Do not work for this company!.
I have many years 20+ both in UK London and Spain working for various delivery companies. And I can hand on my heart say these are not the best! Pay is spilt into 2 monthly payments which are not always correct! Holiday pay is non existent! And trying to get off their system in order to get Paro is impossible! 3rd of September I finished it's now 22nd of October and although I'm not working for them they've still got me on their records as working! "Stay clear". Advice from a veteran of delivery driving!

There’s no way to cancel an order and get your money back, even if the order never arrives. On top of that, they’ll charge you an extra cancellation fee.

I placed an order through Glovo that was delayed by almost an hour beyond the estimated delivery time and still hadn’t arrived. I contacted support to cancel, and a Glovo representative assured me I would receive a full refund. However, not only did I not get my money back, but they also charged me a cancellation fee on top of it.

I have been a loyal Glovo customer for many years. I used to spend way toi much money on Glovo deliveries. Since August or September it has become a total disaster. Wait times of an average of 30-45min have now become 80-90min. The worst is that it is a lottery and after waiting for an hour the delivery estimate can be repeatedly delayed until it is finally cancelled! Goodbye Glovo until your can sort your business and customer service out!

How do I put this politely the absolute disappointment time and time again with Glovo, nothing to do with the restaurant! The driver reported delivering my food 15/20mins before actually turning up with my food, so in stead of sitting there hungry I reordered and then the driver turned up with the food!!! Big problem for some reason when av cancelled the second duplicate order they have then charged me for it but not delivered it, so if I go onto glovo I can’t order anything due to there drivers negligence!!! I would not use this company and would figure out any other possible way of getting a delivery!!! Glovo Spain not to be trusted and the drivers should lean to do there jobs properly, absolutely ruined my day week and Holliday, thank you Glovo Spain for controlling a market but not being able to do the job that you are asked to do!!!!

Criminals.

You stole from me. Give me my money back.

I placed an order with McDonalds in Rota, Spain. The order arrived at my house, I took it from the courier and brought it inside and set the bag on the table. After a few seconds, I noticed a huge puddle of Coke Zero under the bag. I looked in my bag and saw that the come had been dumped out in the bag, the french fries were dumped out in the bag. My burgers had Coke Zero all over them. I could not eat anything. I notified customer Service. First a Jamil answered and said "Someone else will review your case and get back to you." They then terminated the chat. I got a Glovo message from a Kate the next day saying she'll look in to it. The next message stated "We apologized this happened but we cant help you." She pretty much said, we messed up but oh well, we dont care. It was obvious the Glovo Courier did this. They refused to assist. You cannot trust Glovo. Dont use them.

Something is absolutely wrong at the moment with Glovo.. There is waiting time for 90-190 min and after 3 hours the food comes with a poor guy on bicycle who need to drive up the mountain. Looks like a lot of driver workers quit and Glovo has now the problem to deliver on time.. I don't know if you just pay them so badly but there must be a reason.

Absolutely awful experience with this service, we was in barcelona on holiday and we decided to order a mc donalds because it had got late which never materialised amd we ended up loosing 64€ we did complain and never heard a thing back from them.... we also waited whilst a 'driver is waiting to be assigned" kept spinning on the app for nearly 3 hours... joke of a service and will never use this app again, disgusting unorganised service that should be shut down!

Could not deliver my order on time - kept shifting the delivery window to say “on time”, in the end I had to leave for an appointment and they refused to cancel the order, so I had to pay for it, and now it says “delivered”. Customer service have been extremely unhelpful, they gave me conflicting information and can’t tell me why my request doesn’t meet the cancellation criteria. They just parrot back answers that don’t correspond to what you’re actually saying. I am deleting the app and won’t use it again.

Glovo is the most ridiculous delivery app available. They are taking these fraudulent scammy tricks to an entire new level.

Each time we place an order, they tell us something like "Delivery with 15-20min". After 20 min, they just update the delivery time on the order and add an extra 15 min while saying "On time".

This alone is ridiculously disseiving. When you guarantee a 15-20 min delivery time and take a payment, you can't just update the order page every 15 min and add 15 min!!

Yesterday we waited 2 hours for a pizza that was meant to be delivered within 20 min.

Today, same thing: we placed a small grocery order that was meant to be delivered in 30 min. It's now 2 hours later, I contact them and they give me the same copy paste answer "We unfortunately don't have any drivers right now".

Ok, but why do you tell people it would be delivered in a certain timeframe in the first place then?

They are able set up their software to keep adding 15+ min to the delivery time frame but aren't able to just send a message to the customer saying that there are no drivers and that the order won't be delivered until they find one??

If I could give it 0 stars, I would. I had to wait 3 hours for a pizza order. I ordered just after 7pm, delivery time was set to latest 8pm. It kept moving to later and later. Eventually the courier picked it up, but looking at the map I saw him taking a route that is definitely not the fastest way to my house, and even stopping at one spot for something like 10 minutes. Not surprisingly, the order arrived cold, and after 10pm. 3 hours after I ordered. Glovo’s customer service? Even worse experience. They kept asking me for an order number that I did not receive as I never got a confirmation email. I was chatting to them in the app, logged into my account, yet they asked me who I was as they could not see it. After explaining the whole situation, they said they cannot compensate for the cold pizza. They did not even acknowledge the fact that it took 3 hours to receive a simple pizza order. What a joke

Over an hour to arrive and absolutely freezing cold food. Total waste of time.

I have been using Glovo for 4-5 years with a premium subscription. Recently I received the same dish twice with burned, inedible vegetables. I provided clear photos and opened two support cases. Both times Glovo refused to issue a refund, only sending template replies and apologies.

As a long-term premium customer, I expected at least fair treatment and accountability. Instead, I was told that their “internal policy” excludes compensation, even with obvious evidence. This shows a lack of respect for loyal clients.

Glovo must improve customer care, provide real solutions (not copy-paste apologies), and take responsibility for food delivered in such condition. Until then, I cannot recommend this service.