The box was left outside my door, completely exposed, and was already open. Thankfully it was only cat food, but it could easily have been stolen. Delivery services these days are just crazy — I do... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had no issues so far, until today that they dropped my package in number 28 instead of 23, and I can't pick it up on my own because it's quite heavy. I find it a bit baffling as the address also had... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Lack of tracking information on courier website. Ordered a week ago, Zooplus said dispatched but GLS said not received yet. Today I got emails saying the order was arriving today. The order has arrive... See more
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Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.1
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GLS Ireland
Good afternoon,
Thank you for the awesome feedback! We're thrilled to hear you're happy with the service, and we look forward to handling your next delivery soon.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for taking the time to leave us a review! It's fantastic to hear that your parcel arrived quickly and that our tracking updates kept you informed every step of the way.
We appreciate your business and hope to deliver to you again soon!
Warm regards,
GLS Ireland
Happy with how fast the delivery came
Happy with how fast the delivery came
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the great review! We are delighted to hear that you were happy with how quickly your delivery arrived.
We truly appreciate your feedback and support, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the excellent review! We are delighted to hear that your parcel arrived right on time and that you were happy with our service.
We truly appreciate your support and look forward to delivering to you again!
Warm regards,
GLS Ireland
Very nice and helpful delivery driver.
Prompt communication and delivery. Very nice and helpful delivery driver.
August 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the wonderful review! We are delighted to hear that you enjoyed prompt communication and that our delivery driver was so friendly and helpful.
We truly appreciate your kind words and look forward to delivering to you again!
Warm regards,
GLS Ireland
Super efficient!
August 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the great review! We are delighted to hear that you found our service super efficient.
We truly appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
Delivery Service
Terrible delivery service, days late and parcel opened
August 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that your delivery was delayed and that your parcel arrived opened. We take concerns about delivery times and parcel condition very seriously.
Please respond to our Trustpilot request with your tracking details so our team can look into what happened and assist you further.
Warm regards,
GLS Ireland
The parcel arrived on time
The parcel arrived on time, but it was left on the ground outside my front door, even though there is a large parcel box mounted on the wall. Fortunately, it didn't rain today, otherwise my item could have been damaged. Please leave future deliveries in the parcel box.
August 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback. We are glad to hear your parcel arrived on time, but we are very sorry to hear that it was left on the ground rather than inside your parcel box.
Ensuring packages are left in a safe and secure location is extremely important to us. Please respond to our Trustpilot request with your tracking details so our team can look into this matter and instruct your local driver to use your parcel box for future deliveries.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the great review! We are delighted to hear that you experienced quick and efficient service from our team.
We truly appreciate your feedback and support, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the great review! We are delighted to hear that your parcel arrived on time and that you experienced friendly service from our driver.
We truly appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
Delivered promptly and notified at each…
Delivered promptly and notified at each stage
August 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for leaving us a great review! We are delighted to hear that your parcel was delivered promptly and that you enjoyed our step-by-step delivery updates.
We truly appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
Lack of consideration
Driver always leave the boxes (20-24kg in weight) either blocking the door or out at the gate, no in between!
August 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear about your experience. Ensuring heavy parcels are placed thoughtfully and safely is extremely important to us, and we take concerns regarding parcel placement very seriously.
Please respond to our Trustpilot request with your tracking details so our team can look into this matter and address it directly with your local delivery driver.
Warm regards,
GLS Ireland
Not good
Unfortunately, my experience was negative. My parcel was delivered resealed with GLS tape, which suggests that it may have been damaged or torn open during transit. When I opened the package, I discovered that two items I had ordered were missing: a children’s hoodie and a bag, worth around €50 in total.
I don’t know at which stage these items went missing or whether the issue happened during delivery or when Zara packed the order. However, I received a damaged parcel with missing items, so I was very disappointed with the overall delivery experience.
August 6, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are very sorry to hear about your experience. Ensuring parcels arrive intact and complete is extremely important to us, and we take concerns regarding damaged or tampered packaging very seriously.
Please respond to our Trustpilot request with your tracking details so our team can look into this matter, investigate the condition of the package, and assist you further.
Warm regards,
GLS Ireland
Delivery unsatisfactory
No notification that item was to be delivered.
The driver was on his phone whilst dragging the box from the van and was banging it off the side of my car whilst bringing it to my door. I could see him from inside.
As a result the box was badly damaged but thankfully the items inside were not damaged.
Very poor service.
August 4, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear about your experience. Ensuring proper communication and handling parcels with extreme care, as well as respecting our customers' property, is essential to us, and this behaviour is certainly not up to our standards.
Please respond to our Trustpilot request with your tracking details so our team can look into this and address the matter directly with the delivery driver.
Warm regards,
GLS Ireland
Very efficient
Delivery came a day sooner then expected very efficient.Thank you so much.
August 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that your delivery arrived a day earlier than expected and that you found our service so efficient.
We truly appreciate your kind words and look forward to delivering to you again!
Warm regards,
GLS Ireland
The parcel arrived on the date given
August 5, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for your review! We are delighted to hear that your parcel arrived right on schedule as promised.
We appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the top-class review! We are delighted to hear that you are so pleased with our delivery service.
We truly appreciate your kind words and support, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
I cannot find the parcel
I cannot find the parcel. Could you contact the driver and ask where it was left?
We were home at the time it states the parcel was delivered at
August 5, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that you are unable to find your parcel, especially since you were at home at the scheduled delivery time. Providing clear delivery details and ensuring packages are left in a secure location is extremely important to us.
Please respond to our Trustpilot request with your tracking number so our team can contact the driver to confirm the exact delivery location and help locate your parcel.
Warm regards,
GLS Ireland
Fastway lives on in GLS....yet another…
Fastway lives on in GLS....yet another non delivery because I wasn't home. Incorrect I was and 3 others in the house all day. I NEVER order online if I know GLS are delivering, but my order was split between DPD (arrived as always on time yesterday) still waiting on GLS despite same delivery date. I'll be contacting retailer, if they intend to use GLS going forward I'll take my custom elsewhere.
August 5, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear about your experience and understand your frustration regarding this missed delivery, especially when you were at home waiting for your package. Providing a reliable service and accurate delivery updates is extremely important to us.
Please respond to our Trustpilot request with your tracking details so our team can look into this immediately and address the matter with the delivery driver.
Warm regards,
GLS Ireland
Delivery was quick but the delivery…
Delivery was quick but the delivery driver opened the gate and left it open. Luckily our dogs didn’t escape onto the road. I would appreciate it they could be mindful of closing gates after them. They also left our package near the driveway rather than the front door. Only for a phone call from someone who noticed it we’d never have known it was there
August 5, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear about your experience. While we are glad the delivery was prompt, ensuring property gates are properly closed and packages are placed safely at the front door is extremely important to us, especially where pets are involved.
Please respond to our Trustpilot request with your tracking details so our team can look into this immediately and address the matter with your local delivery driver.
Warm regards,
GLS Ireland
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