The box was left outside my door, completely exposed, and was already open. Thankfully it was only cat food, but it could easily have been stolen. Delivery services these days are just crazy — I do... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had no issues so far, until today that they dropped my package in number 28 instead of 23, and I can't pick it up on my own because it's quite heavy. I find it a bit baffling as the address also had... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Lack of tracking information on courier website. Ordered a week ago, Zooplus said dispatched but GLS said not received yet. Today I got emails saying the order was arriving today. The order has arrive... See more
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Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.1
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
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Zero stars i would give if posibile
Zero stars i would give if posibile. He left the package inside the block.onnthe ground floor were anyone can steal it from there .He could rang the door bell ,to lazy to do it .!!! What kind of service is that ??
August 10, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear about your dissatisfaction with how your delivery was handled. This is certainly not the standard of service we aim to provide.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this delivery and address your feedback properly.
Warm regards,
GLS Ireland
The Customer Service representative…
The Customer Service representative Paola was really empathetic, opened a case as it was more than a week that the parcel appeared stuck in France. She looked into the issue immediately. Reached out as soon as she had news and noticed that the parcel has arrived.
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the fantastic review! It’s great to know that Paola took excellent care of your case, kept you informed, and made sure your parcel reached you after its delay in France.
We really appreciate you highlighting her great support, and we hope you enjoy your delivery!
Warm regards,
GLS Ireland
Item delivered accurately in line with…
Item delivered accurately in line with e-mail updates
July 31, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the great review! We are delighted to hear that your parcel was delivered accurately and that our email updates kept you well-informed.
We truly appreciate your support and look forward to delivering to you again!
Warm regards,
GLS Ireland
The parcel arrived on the day it was…
The parcel arrived on the day it was scheduled to arrive
So this is great progress compared to my previous experiences
August 5, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for taking the time to share your feedback! We are glad to hear that your parcel arrived right on schedule.
It's great to know we are hitting the mark, and we truly appreciate your patience as we continue to improve our service.
Warm regards,
GLS Ireland
Ghost Logistics Service
Delivery attempt recorded, but no actual attempt was made at my address.
Disgraceful service.
My parcel reached the local parcel centre and was shown as due for delivery that day, yet no genuine delivery attempt was made. It was then simply left as “not delivered”, with no proper explanation or meaningful update.
This is not the first time I have experienced this kind of bogus delivery attempt with GLS.
GLS is an authorised postal service provider in Ireland, and section 43 of the Communications Regulation (Postal Services) Act 2011 specifically provides for complaints and redress concerning quality of service.
Separately, our “dear couriers” might also want to remember that leaving a parcel at an unagreed location without the recipient’s authorisation does not shift the risk to the consumer: under section 35 of the Consumer Rights Act 2022, that risk remains with the trader until the consumer, or their nominee, takes physical possession.
Customers should not have to put up with this sort of behaviour.
The retailer eventually refunded the entire order and agreed to prioritise other couriers in future. Completely unreliable, unprofessional and lacking even basic common sense.
Anyone who considers this an acceptable way to handle deliveries should not be doing this job.
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We acknowledge your review and sincerely apologize for the issues regarding your delivery attempt. We take comments regarding our quality of service seriously.
Please provide your tracking number in response to our Trustpilot request so we can review this specific case and look into what occurred.
Warm regards,
GLS Ireland
Exceptional Customer Service
I recently had a failed delivery that was temporarily stored at the depot in Cork. Whilst the information received from the online store could have been better, GLS themselves were great. Huge thanks to Katerina in customer service and the lads in the Blarney depot for ensuring I got my package before the weekend!
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the fantastic feedback! It’s great to know that our team was able to turn things around and ensure a smooth delivery for you.
Have a wonderful day ahead!
Warm regards,
GLS Ireland
It was on time
It was on time. But your drivers are consistently the worst delivery men compared to every other service. They throw the delivery at the doorstep and on more than one occasion have lead to damage to the product inside. They never help or follow directions on the delivery notice either. Also never ring the bell to at least let someone know there was a delivery at all
August 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We appreciate you sharing your experience with us. We sincerely apologize for the careless handling of your parcels and the lack of communication at your door. We take these matters seriously.
Please provide your tracking details in response to our Trustpilot request so our team can look into this delivery right away.
Warm regards,
GLS Ireland
Too job thank you
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the great review! We are delighted to hear you were happy with our service.
We truly appreciate your support and look forward to delivering to you again!
Warm regards,
GLS Ireland
Excellent service quick and efficient
Excellent service quick and efficient
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the excellent review! We are thrilled to hear that you experienced a quick and efficient delivery.
We truly appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
I never had a good delivery experience…
I never had a good delivery experience with GLS. My parcel today was just left on our fence where some stranger can just pick it up or would have easily fallen and dogs can get it and chew the goods.
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for your experience with today's delivery and the concern regarding the placement of your parcel.
We would like to investigate what happened here. Please respond to our Trustpilot request with your tracking number so we can look into this for you.
Warm regards,
GLS Ireland
I like the alert text to tell me that…
I like the alert text to tell me that the package is out for delivery. The person who delivers my parcel is always smiling and friendly which is great.
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that you find our delivery alert texts helpful and that your local driver always greets you with a smile.
We truly appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
Speedy Delivery.
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the great review! We are delighted to hear that you experienced such a speedy delivery.
We truly appreciate your feedback and look forward to delivering to you again soon!
Warm regards,
GLS Ireland
I was delighted to hear a familiar…
I was delighted to hear a familiar voice this morning. What a fantastic man driving for you. Hold on to him.
Kind regards
Helen Daly.
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for taking the time to share such a lovely review!
We are absolutely delighted to hear about your great experience with your local driver. Having friendly and reliable team members on the road makes all the difference, and we are so glad he brought a smile to your morning!
Warm regards,
GLS Ireland
All good & on time!
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the great review! We are delighted to hear that everything arrived on time and as expected.
We truly appreciate your support and look forward to your next delivery!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you so much for the excellent review! We are thrilled to hear that you were completely satisfied with our service.
We truly appreciate your support and look forward to delivering to you again!
Warm regards,
GLS Ireland
Excellent delivery
Excellent delivery, pity a time wasnt given but the delivery was perfect
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for the review! We are delighted to hear that the delivery itself was perfect.
We really appreciate your feedback regarding the delivery time slot as well, it helps us continue to improve our service. Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
The support office is useless
The support office is useless, they don’t reply to the emails but the delivery driver did absolutely everything to make sure that I’m getting my parcel-thank you!
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for taking the time to share your review.
We are so glad to hear that your delivery driver went above and beyond to ensure your parcel was delivered safely! We will be sure to pass along your praise to them.
At the same time, we sincerely apologize for the delay in our support office's email responses. We are working hard to improve our response times, and we appreciate your patience.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you so much for the great feedback! We are delighted to hear you were happy with our service.
We appreciate your support and look forward to your next delivery!
Warm regards,
GLS Ireland
Great delivery company
August 7, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the wonderful review! We're thrilled to hear that you think so highly of our service.
We truly appreciate your support and look forward to delivering to you again!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for the awesome feedback! We're thrilled to hear you're happy with the service, and we look forward to handling your next delivery soon.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
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