Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was made but I didn't know about it until I happened to walk up to the gate. If the GLS driver doesn't want to open the gate (simple push button) and drive down perhaps he/she can call me... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
The boxes were damaged, one item in the delivery was also damaged as a result and had a dent in the structure
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible service
Terrible service. The courier lied for two days in a row, claiming no one was home, so he didn't deliver, even though I was home and waiting. But it's not that important; all companies always leave packages at the front door near the mailboxes; there's no need to waste time waiting. Behind every mistake and problem there is a specific person, there is a first and last name! YZZERL4M ( 21600171446 )
September 21, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for reaching out to GLS Ireland. We take all feedback regarding delivery attempts and courier service very seriously, and we appreciate you bringing this matter to our attention.
To help us look into what happened and assist you further, please reply with your tracking details.
Warm regards,
GLS Ireland
And again I’m here to write another bad…
And again I’m here to write another bad review. This company is horrible. I’ve had a package with them and for 2 days now it has said out for delivery and I’ve waited around for nothing to come. Rang them today to be told that the post person finished his shift early yesterday and did not deliver but said it was out again today. It’s not 7pm and it’s still not here.
September 18, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your frustration regarding the delayed deliveries.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Great service
Great service - received notifications throughout and delivered on time
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that you received regular updates throughout the process and that your package was delivered on time.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Absolutely dreadful service
Absolutely dreadful service. Parcel has been sitting in delivery centre for four days. "Customer service" representative on phone completely not interested in the fact that they are unable to do their ONE JOB of delivering parcels. "You're not the only one that uses our service" well you don't seem to be providing a service at all.
EDIT: Another day, still no sign of my parcel
EDIT: now Saturday. Parcel still held by GLS since Monday. No updates
September 17, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We understand your frustration regarding the delay of your parcel at the delivery centre and your disappointing experience.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that you experienced a fantastic and fast delivery.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
All good delivered on day when it said…
All good delivered on day when it said it would,
September 15, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your delivery arrived on the scheduled day.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your delivery experience was straightforward and hassle-free.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery on time with communication…
Delivery on time with communication throughout
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your delivery arrived on time and that you were kept informed throughout the process.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
This is a worst Courier…
This is a worst Courier Shippin/Delivery company i ever had, they services are shit too, they telling a lies mark your parcel delievered ended up the parcel still in the depot which is stupid and when u call them only one answer is given and no help to customer? Why you still doing this job to people if you can't manage and properly delievery on time, on right place/house?! Just close your company maybe? Much better. 0 stars for this!
September 15, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your frustration regarding the incorrect delivery status, the parcel remaining at the depot, and your experience with our customer service.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Good communication throughout
Good communication throughout. Arrived in good time on stated day. Parcel seems intact with no knocks.
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that you experienced good communication throughout, and that your parcel arrived on time and in good condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Good service
Delivered my package on time and in very good condition
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that your package arrived on time and in very good condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Continued update of the delivery was…
Continued update of the delivery was excellent and the package was delivered on time. Thank you.
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are pleased to hear that your delivery updates were excellent and that your package arrived on time. Thank you for your positive feedback.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
We receive packages from you from time…
We receive packages from you from time to time, the driver leaves the packages outside at our entrance , there is a contact number on the entrance door that he can call to let us know he is there. The packages are often left outside unattended for long periods of time,
Tracking numbers : 21600286167 & 21600286166
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the unattended delivery placement and the unutilized contact number.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Got no estimated arrival time
Got no estimated arrival time. No phone call. Nobody rang the doorbell. The package was discovered outside in the rain. It was a bag of plaster. Plaster sets when damp.
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We understand your concerns regarding the lack of delivery notification, how the package was left, and the resulting damage to the contents.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
The delivery man was very helpful…
The delivery man was very helpful leaving the boxes exactly where we wanted them to be
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that our delivery driver was helpful and placed the boxes exactly where you needed them.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
I really appreciate the notices about…
I really appreciate the notices about the tracking of my delivery and most of all, the friendliness of the drivers, they are the best.
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are pleased to hear that you appreciate our tracking notices and the friendliness of our drivers. Thank you for your positive feedback.
We value your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Packaging was all torn up and loose
Packaging was all torn up and loose
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the condition of the packaging.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Parcel ripped and open.
Parcel ripped and open.
Left in the open dispite a clear sign on door directing it to be left inside nearby shed.
Poor
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We understand your concerns regarding the condition of the parcel upon arrival and how the delivery instructions were handled. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Excellent delivery service from a to z…
Excellent delivery service from a to z good communication and very live tracking
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that you had an excellent delivery experience, good communication, and appreciated our live tracking features.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
The courier was a friendly and…
The courier was a friendly and efficient gentleman. Package delivered quickly and in perfect condition.
September 14, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are pleased to hear that your package arrived quickly and in perfect condition, and that you had a great experience with our courier. Thank you for your positive feedback.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
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