Absolutely zero response to help request. I tried to change my password but it won't let me. Just says some details could not be updated. No help or information as to what the issue is. Tried to con... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I still haven't resolved my problem. Having been scammed I have been instructed to change my email password as a matter of urgency. Unfortunately no matter how hard or how often I try, their websi... See more
GMX kindly delete your account after 6 months if you don't log into it, so if after 6 months of inactivity you forget your password on a site associated with that account, you won't be able to send th... See more
used for years but then my inbox was emptied all emails were lost contacted gmx but they are useless, no support and now another problem, it does not let me log in, says my password is incorre... See more
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Be Wary of GMX
A good email service, until you get blocked and locked out and customer service does not respond to help out. No phone number provided. I had my main email forwarded to gmx, but thankfully was able to forward to another. However, it doesn't help that I've lost thousands of emails, and saved emails. Be wary of GMX email service provider.
Brilliant best service
GMX feels professional
GMX feels professional, clear and easy to use. The service has gain my trust over the years.
Safe and secure email service with GMX
Safe and secure email service with great tools and security. Easy to get the name you want!
Robust email account , and gives 10 aliases
seems a good service to me, have been using it for a number of years. I would like to see ability to block individual emails not just send them to the spam folder but block them entirely.
Best Email Provider Ever!
GMX bas been reliable
GMX bas been reliable, conventional server configuration, and completely free. A few marketing emails a small price to pay.
Not worth the risk.
I’ve had my gmx account for over 10 years. Never had any problems until this year. Ive been locked out of my emails, the emails won’t load on the app, ive contacted customer service but they won’t respond.
Have used gmx for years with no…
Have used gmx for years with no problems and recommend them freely.
Am having first difficulty as account seems to have been hacked and deleted. Really hard to get any help. Lesson learned is not to rely on one provider but it’s so convenient normally
Excellent email provider
My new husband recommended GMC as an email provider. Very pleased he did
Very reliable service and not just an…
Very reliable service and not just an email service but offers much more.
I have been trying to log in to my…
I have been trying to log in to my account for two days and says my password and security questions are both incorrect, strange as the security question is my date of birth!! I think I know this is correct!! I have had four automated emails back from GMX all telling me the same as their web site, no help at all. I only need to reset a password and never believed this could be so difficult. Not impressed!!
Easy to use and uncomplicated
Great so far
Got to get round to getting a lot of stuff on it as my other email addresses, but great so far.
Okay not the best like they say
Signed up for GMX just over 2 months ago
It was very difficult to sign up and when contacting the support team nothing came back from it
Interface is very basic and minimal and doesn't live up to my standards
Easy to install and use
Easy to install and use, with synchronisation across all your devices - mobile, tablet and desktop.
I cant not set up an email account
I tried to set up an email account but every time I start the process I get an error messag as follows:
A technical error has occurred. Error Code: b81c7de3-1f05-4546-9233-4c4a1ecd8e3d
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






