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Rated 1 out of 5 stars

Absolutely zero response to help request. I tried to change my password but it won't let me. Just says some details could not be updated. No help or information as to what the issue is. Tried to con... See more

Rated 1 out of 5 stars

I still haven't resolved my problem. Having been scammed I have been instructed to change my email password as a matter of urgency. Unfortunately no matter how hard or how often I try, their websi... See more

Rated 1 out of 5 stars

GMX kindly delete your account after 6 months if you don't log into it, so if after 6 months of inactivity you forget your password on a site associated with that account, you won't be able to send th... See more

Rated 1 out of 5 stars

used for years but then my inbox was emptied all emails were lost contacted gmx but they are useless, no support and now another problem, it does not let me log in, says my password is incorre... See more

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1.3

Bad

TrustScore 1.5 out of 5

53 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Be Wary of GMX

A good email service, until you get blocked and locked out and customer service does not respond to help out. No phone number provided. I had my main email forwarded to gmx, but thankfully was able to forward to another. However, it doesn't help that I've lost thousands of emails, and saved emails. Be wary of GMX email service provider.

March 31, 2021
Unprompted review
Rated 1 out of 5 stars

Not worth the risk.

I’ve had my gmx account for over 10 years. Never had any problems until this year. Ive been locked out of my emails, the emails won’t load on the app, ive contacted customer service but they won’t respond.

September 12, 2020
Unprompted review
Rated 3 out of 5 stars

Have used gmx for years with no…

Have used gmx for years with no problems and recommend them freely.

Am having first difficulty as account seems to have been hacked and deleted. Really hard to get any help. Lesson learned is not to rely on one provider but it’s so convenient normally

August 31, 2020
Unprompted review
Rated 1 out of 5 stars

I have been trying to log in to my…

I have been trying to log in to my account for two days and says my password and security questions are both incorrect, strange as the security question is my date of birth!! I think I know this is correct!! I have had four automated emails back from GMX all telling me the same as their web site, no help at all. I only need to reset a password and never believed this could be so difficult. Not impressed!!

June 4, 2020
Unprompted review
Rated 2 out of 5 stars

Okay not the best like they say

Signed up for GMX just over 2 months ago
It was very difficult to sign up and when contacting the support team nothing came back from it
Interface is very basic and minimal and doesn't live up to my standards

May 17, 2020
Unprompted review
Rated 1 out of 5 stars

I cant not set up an email account

I tried to set up an email account but every time I start the process I get an error messag as follows:
A technical error has occurred. Error Code: b81c7de3-1f05-4546-9233-4c4a1ecd8e3d

April 10, 2020
Unprompted review

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