Go Smart Repair Reviews 

1,835
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 476 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and friendly demeanor, often noting excellent communication regarding arrival times and processes. People frequently highlight the exceptional quality of the repairs, with many stating that their vehicles or wheels looked as good as new, or even better, after the service. Consumers appreciate the efficiency and thoroughness of the service, often mentioning the technicians' attention to detail and ability to complete jobs quickly and without fuss. The overall customer service is highly regarded, with many reviewers expressing satisfaction with the convenient and professional approach from start to finish.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their politeness, professionalism, and efficiency.... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the outstanding... See more

Product

Reviewers express high satisfaction with the product, frequently noting that repairs make their cars and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michael came to do 2 wheels for me today, he was excellent and did an oustanding, careful job despite the 30+ degree heat and blazing sun. He phoned the night before to confirm arrival al time, arriv... See more

Rated 5 out of 5 stars

Mick Shelley came to do a scratch repair. Amazing work. Phoned to let me know when he’d be arriving the day before. Arrived on time. Polite, courteous and professional. Would Thoroughly recommend

Rated 5 out of 5 stars

Mick came to do a repair today after ringing yesterday to give an estimate of when he expected to arrive. He rang again this morning to say he was on his way. I can’t believe that the two wheels he re... See more

Rated 5 out of 5 stars

Absolutely gobsmacked by how good Grant Hart did on this 'repair' this morning; I'm a really fussy git and I honestly wouldn't know that there had ever been any damage - it's as good as new, and was... See more


Company details

  1. Car Repair and Maintenance
  2. Auto Body Shop

Written by the company

Go Smart Repair is a mobile insurance approved repair specialists. Working with nationwide smart repair insurance policy providers we offer their customers a fast, friendly and efficient service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,835)

454 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant.
Mick turned up in time and couldn’t have been nicer and more helpful. The finish is fantastic.
Thank you

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great job

Rhys was communicative from the start - kept me informed of when he expected to arrive and then did a fantastic job on the repair - it is back to perfect. He also was friendly and tidy 🙂

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good communication from technician

Good communication from technician, very polite, professional and helpful. Thank you Michael Hammett. Repair took longer than expected due to some previous damage apparently but looked fab once finished. This was an alloy wheel repair and we had some issue locating wheel nuts but Mike remained calm and made some helpful suggestions.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Job!

Had a bad paint job done on a previous repair but Gary came out and honestly you wouldn't know! Lovely guy..very knowledgeable and did a fantastic job! Would most certainly recommend them!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer.

I had a couple of repairs completed yesterday by Go Smart Repair. The technician Gareth was fantastic. Started by keeping me in the loop of when he would arrive which was early. He was professional polite and explained everything to me that he was going to do in a way that I understood everything he told me. He backed this up with 2 excellent repairs especially my door. I would give Gareth a 10/10.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Mick came to fix the scratches on my…

Mick came to fix the scratches on my car and did an absolutely brilliant job. From start to finish, his service was professional and reliable. He arrived right on time and even sent a reminder email beforehand, which I really appreciated.

The quality of his work was excellent my car looks back to its old self. You wouldn’t even think the scratches were ever there, especially knowing how deep they were. It’s clear he takes pride in his work and pays great attention to detail.

I’m extremely happy with the results and would highly recommend Mick to anyone needing car repairs. I will definitely be using his services again in the future.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service …

Excellent service by Mick Shelly today the cosmetic repair was completed in a timely & professional way , he was knowledgeable about the products he was using and the repair looks great ..

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

5 star

Mick Shelly provided an excellent 5 star service when repairing paintwork on my car this morning. Very professional and would highly recommend his services.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful and informative…

Really helpful and informative technician, friendly and approachable. Was knowledgeable and just got in with the job. Results speak for themselves, very good job and very happy with the outcome 👍

April 7, 2026
Unprompted review

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