Go Smart Repair Reviews 

1,843
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 476 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and friendly demeanor, often noting excellent communication regarding arrival times and processes. People frequently highlight the exceptional quality of the repairs, with many stating that their vehicles or wheels looked as good as new, or even better, after the service. Consumers appreciate the efficiency and thoroughness of the service, often mentioning the technicians' attention to detail and ability to complete jobs quickly and without fuss. The overall customer service is highly regarded, with many reviewers expressing satisfaction with the convenient and professional approach from start to finish.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their politeness, professionalism, and efficiency.... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the outstanding... See more

Product

Reviewers express high satisfaction with the product, frequently noting that repairs make their cars and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michael came to do 2 wheels for me today, he was excellent and did an oustanding, careful job despite the 30+ degree heat and blazing sun. He phoned the night before to confirm arrival al time, arriv... See more

Rated 5 out of 5 stars

Mick Shelley came to do a scratch repair. Amazing work. Phoned to let me know when he’d be arriving the day before. Arrived on time. Polite, courteous and professional. Would Thoroughly recommend

Rated 5 out of 5 stars

Mick came to do a repair today after ringing yesterday to give an estimate of when he expected to arrive. He rang again this morning to say he was on his way. I can’t believe that the two wheels he re... See more

Rated 5 out of 5 stars

Absolutely gobsmacked by how good Grant Hart did on this 'repair' this morning; I'm a really fussy git and I honestly wouldn't know that there had ever been any damage - it's as good as new, and was... See more


Company details

  1. Car Repair and Maintenance
  2. Auto Body Shop

Written by the company

Go Smart Repair is a mobile insurance approved repair specialists. Working with nationwide smart repair insurance policy providers we offer their customers a fast, friendly and efficient service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,843)

461 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Just want to thank Mick for a great service once again.
Great customer care experience and would highly recommend you.
Thank you

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Had 3 scuffs and a minor paint job

Had 3 scuffs and a minor paint job, Rhys from Go Smart contacted me the night before my appointment. On the day he came had a look at the repairs and cracked on with them. He was polite,friendly and completed the repairs to point you would not notice them. Great job would recommend them to anyone

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Prompt booking and good communication prior to visit.
Mick was excellent and got the job done with a very pleasant manner.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great Work

First rate colour match and finish. Technician arrived promptly having rung me before to check the date and time. Clearly an expert car body worker who knew what he was doing.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Had insurance cover for damage where someone had opened their door into the rear door and the whole panel needed work. Easy to arrange - notification the day before to confirm ETA. Rhys the technician was great: explained what he was doing and did a first class job. Excellent/ Gwych

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

What a lovely guy Grant was

What a lovely guy Grant was. Very pleasant and friendly. Fab communication with regards to organising times of the appointment Am really happy with the work he did to my car. 😊

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

The car had a small scrape whilst in a…

The car had a small scrape whilst in a car park. Insurance cover applied and sent Rhys Wake from Smart Repair to complete the job. Efficient, prompt and cleared up after the job was over. Excellent gentleman polite and nice attitude. Car looks like new again Thank You Maria Saunders

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Mick Shelly

Mick Shelly, arrived on time and was very friendly and professional. He told me exactly what he was going to do and how long he would be. The finish was perfect and looks great.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent alloy repair

Mick Shelly was excellent, very pleased with the alloy repair he did for us, looks like new. On time, friendly, would highly recommend.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic repair work.

This is the second time I’ve used mick to repair marks and scratches and he always does a fantastic job. Really polite, friendly and professional.
Paint or alloys, mick has put everything back to new.
He always calls beforehand to make sure I’m at home and if not is happy to rearrange.
I couldn’t recommend highly enough.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Had a phone call to have repair done earlier which was very handy!

Grant Hart who carried out the repair was absolutely amazing and done an absolutely fantastic job, cannot thank him enough!

March 11, 2026
Unprompted review

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