Go Artificial Grass Reviews 1,187

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Missing parts of the order nobody to contact no calls back from 7 messages in a week oh and they threw the 4m x 4.6m of grass over a communal gate into a walk way blocked the gate from being opened... See more

Rated 1 out of 5 stars

Impossible to review the grass as it has still not arrived. Ordered on 11th April dispatched on the 20th and still not arrived. The tracking number doesn’t work. The customer service is non existent.... See more

Rated 4 out of 5 stars

Overall, very happy with the service especially with the current situation. Ordered and delivered within 2 weeks, yes, there wasn't much communication, but I had a confirmation email and an dispatc... See more

Rated 3 out of 5 stars

Easy to order online, Takes a while for anyone to answer the phone, although the 1 time I did manage to get through the lady answered my delivery query pretty quickly and got me my answers. Still no... See more

Company details


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1.8

Poor

TrustScore 2 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent value

Very impressed with the level of service that I have received when ordering the artificial grass. Arrived promptly and was very easy to use. I liked the grass so much, that I ordered some more.......

October 19, 2020
Rated 5 out of 5 stars

Efficient and good service

Prompt delivery. Clear communication throughout. Very good price. No issues whatsoever. Ordered Bahamas to cover a small area for children's play. Seems to be doing well so far.

October 13, 2020
Rated 5 out of 5 stars

Every thing was ok until delivery

Every thing was ok until delivery, confirmed delivery 5th, turned up on the 3rd no pre notification, were on site working out back of property, no phone call , card left to say delivery failed, try again on 5th, I phoned delivery company to ask driver to phone as we would be out the back of property and could not hear door bell, went to front door to hang sign on door and found card on floor delivery failed.
Eventually recieved delivery same day after further phone call to office.
I think logistics should be looked at, whose paying for all the extra costs, obviously the customer, either higher delivery charges.
I hope this comment does not go un noticed, as I have spent valuable time to bring this to your notice, just one phone call from delivery driver could reduce your carbon footprint and save money.

October 7, 2020
Rated 3 out of 5 stars

Delivery was delayed by just over 1…

Delivery was delayed by just over 1 week and communication was very poor, just begun to lay the grass this weekend so cannot review performance of the product yet. The delivery driver was excellent though he went above and beyond to assist in the delivery of the grass, if it weeent for his help we’d never have got the delivery into our back garden.

October 3, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect. Quick delivery the artificial grass is on a roll so its simple to roll out. 5* and cheap but not cheap to look at

October 1, 2020
Unprompted review
Rated 4 out of 5 stars

Very good services

Very good services, i got what i asked for except the delivery driver was a moran, trying to deliver everything but my grass

September 9, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company! Product is amazing! I ordered a sample of sandringham grass and I liked the look of it that I wanted it. Was a little concerned that it may take a while due to Covid delivery timescales, but I ordered it on a Friday and it was delivered the following Tuesday - fantastic! I fitted this myself on my existing lawn, as I did a bathroom refit and had dumped the entire rip out into our garden which required an 8 yard skip - and it was full! Consequently, there was no grass after it sat there for a year. I levelled the garden mud pile(!) with a whacker plate, installed a weed membrane over that, secured with U pins, and then cut the sandringham grass into the space. Absolutely fantastic! I definitely recommend this company. And I got a 10% discount too!

September 4, 2020
Unprompted review
Rated 4 out of 5 stars

Nice quality

Nice quality. Delivered speedily and well packed. Colour not too 'artificial' looking and at a distance blends with the natural product.

September 1, 2020
Unprompted review

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