I completed a crypto exchange on Godex and sent the coins as instructed. Hours later the order is still not finished and I have received nothing. I contacted support through the website contact... See more
Company replied
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See what reviewers are saying
I'm editing my original 1 star and agitated review to 5 stars and high praise for Godex tech support. I had a $500 swap go awry because I failed to enter the exact number of tokens being swapped. I... See more
Company replied
This trasactitton has processed perfect. Unfortunately I have been trying to contact regarding a trasaction on 19/10/22 and although it looks completed the XMR is not in the wallet. I really need h... See more
I Go to Web site and use the converter to see how many Monero i would get for 1 BTC, it says 250 approx, I Go To Google and check How Many MONERO For 1 BTC and Says 259, RIGHT THERE I Would SAY They... See more
Company replied
Company details
Written by the company
A private and fast cryptocurrency exchange platform with no registration required. Swap over 893 coins in a couple of clicks securely and anonymously.
Contact info
Seychelles
- hello@godex.io
- godex.io
You should know
2.8
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Linda made my experience great thanks…
Linda made my experience great thanks again for your assistance🙏
May 20, 2024
Unprompted review
SCAMMERS WATCH OUT
Fkn scammers someone drained over 1k usd from my metamask(address 0x9576495206B2602915364410F6Da75473Eb5B96b) and it ended up in their wallet in which it stays to this day wallet address 0x1a31df52BB0BC938b47652A91d3045e5681eb6aD
Give me my money back tommorow I’m filling a police report
May 6, 2024
Unprompted review
Reply from Godex
Dear Mikołaj
We are sorry to hear about the unfortunate situation you’ve experienced. It’s distressing to hear that your funds were stolen. As a responsible platform, we take such incidents seriously. Please know that we are committed to cooperating with law enforcement and assisting you once we receive an official request. If you haven’t already, I recommend filing a police report promptly. We’ll do our best to support you during this difficult time.
Amazing
Amazing, Dave walked me through everything step by step and I was able to recover my funds in a second
May 5, 2024
Unprompted review
Everything turned out better than expected
Took a while, a lot longer than usual, but godex always comes through... eventually!
May 2, 2024
Unprompted review
Godex Crypto Scam, Don’t Be Tempted by Good Rates!
Initiated a Swap of 41,641.104 Old LOOM tokens for ETH though Trezor Exchange and accepted the offer by Godex.io for about 1.3 ETH. The Godex address I was provided to send is 0x1a31df52BB0BC938b47652A91d3045e5681eb6aD
After about 12 hours from sending, my exchange order showed Failed status even though my sent tokens were already confirmed. I contacted support and was told old LOOM tokens are deemed "invalid" tokens, even though they are swappable 1:1 for new LOOM tokens.
On-chain, I can even see that my old LOOM tokens have been sent onwards to 0x28C6c06298d514Db089934071355E5743bf21d60, a Binance account.
Therefore, not only were my tokens not swapped for ETH, but they are not sending back my old LOOM tokens that they deem "invalid", which have a market value of about USD$4,000+ when swapped for new LOOM. (Maybe slightly lesser now due to crypto market falling since)
People, be careful and not be tempted by their good swap offer rates. I picked Godex.io to swap because they were showing the best rates, but I know why they can do so now, that is because when your swap value is high enough they will receive your tokens and send you nothing back.
*reply to Godex's reply: Yes the token swap started three years ago and can STILL be swapped today at https:// wallet .loomx .io . In fact, I just swapped for new LOOM tokens today. If you won’t swap, you shouldn’t provide quotes, seems like simple business logic, even worse is not refunding after deciding not to swap. Seems criminal
April 10, 2024
Unprompted review
Reply from Godex
Dear Scott,
Thank you for sharing your experience with Godex.io. We understand how frustrating it can be when an exchange order fails, and your warning about old or unsupported tokens is valuable for other users. We appreciate your vigilance.
Regarding your specific case, we apologize for any inconvenience caused. It’s true that some legacy tokens, like the old LOOM tokens, may not be supported due to various reasons. However, we take such situations seriously. After long communication with our partner, we were able to resolve the issue and refund your unsupported old LOOM tokens. We’re pleased to confirm that your coins have been successfully refunded to your original wallet address.
If you have any further questions or need assistance, feel free to reach out to our support team. We’re here to help!
Best regards,
The Godex.io Team
perfect i love you
March 28, 2024
Unprompted review
Good easy and Fast!!
March 20, 2024
Unprompted review
Quick, timely, professional
Quick timely customer service when I encountered a problem. They were friendly and professional and made what was a stressful situation tolerable.
March 20, 2024
Unprompted review
Tx rejected
Tried to exchange my btc to usdt but tx was rejected on their end ..... 3 msgs sent & still no trace/reply where my $$$ is, hope for them to resolve this asap.
Update: refund was issued minus gas fee (17USD)
March 13, 2024
Unprompted review
Reply from Godex
Dear Paul,
Thank you for reaching out to us regarding your recent experience with the BTC to USDT exchange. We apologize for any inconvenience you faced during this process.
We have investigated your transaction, and I’m pleased to inform you that we have successfully resolved the issue. Your funds are now available in your BTC wallet. However, we understand that the gas fee can be frustrating, and unfortunately, we cannot directly influence this aspect of crypto transactions.
Additionally, we apologize for the delay in our response. Due to an increased volume of support requests, our team has been working diligently to address each inquiry promptly.
If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your patience and understanding.
KYC May be necessary
Funds will be refunded without KYC, Worth a try if they have a specific coin pair you need.
March 12, 2024
Unprompted review
Reply from Godex
Dear John,
Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations. Our team strives to provide a seamless process for our users, and we regret any inconvenience you may have faced.
Regarding the refund process, we appreciate your patience. Rest assured, we are continuously working to improve our procedures and enhance user satisfaction.
If you have any further concerns or need assistance, please feel free to reach out to our support team. We value your input and hope to serve you better in the future.
Thank you for giving us a try!
100%reccomendable
Very patient. 100% recommendable. They have assisted me quickly and super well
March 8, 2024
Unprompted review
Funds did not arrive
I made an exchange in my wallet and chose this exchanger because of the best rate. BTC - USDT-ERC-20. The funds were sent, there were 8 confirmations on the network, but USDT never arrived in my account, although the site says 1 confirmation. ID 65c5e380da1fc
February 9, 2024
Unprompted review
Reply from Godex
Hi dear Сергей,
We sincerely apologize for the inconvenience you experienced during your recent exchange.
Upon reviewing your case, we have taken immediate action. We understand the frustration this situation may have caused, and we appreciate your patience. As a resolution, we have issued a full refund for the transaction.
Please feel free to reach out to our customer support if you have any further concerns or require additional assistance. We value your trust and hope to serve you better in the future. Thank you for choosing our service.
Support chat was georgeous
February 7, 2024
Unprompted review
Godex is a pretty chill Non-KYC Exchanger
Godex is pretty chill, and at least they dont have stupid KYC requirements. A+
January 25, 2024
Unprompted review
Changed $650 dollars of BTC to USDT as…
Changed $650 dollars of BTC to USDT as a test first and took 10 minutes so that was great! Then did 3k and took a couple of hours so got a little worried however all came through in the end as promised. So do not worry too much as networks may be busy at times
January 25, 2024
Unprompted review
Timely and Amazing Support
Initiated an ETH to BTC exchange through Trezor Suite's interface to Godex. For some reason, it failed. I contacted support, who helped complete the transaction and got the BTC I wanted. 10/10 would recommend a friend.
January 8, 2024
Unprompted review
Rates are way off the actual market…
Rates are way off the actual market price - using $ZIL incase this needs to be stated.
The process worked fine though!
December 22, 2023
Unprompted review
Reply from Godex
Hi Liam J,
Thank you for taking the time to share your feedback!
We apologize for any inconvenience caused by the discrepancy between our rates and the actual market price, and we will take your feedback into consideration as we continue to improve our services.
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