GoGo Boilers Plumbing and Heating  Reviews 

Me and my mum and niece in last three months had 3 boilers fitted by gogo boilers Steve sorted out great service and price job well done

I cannot believe the reviews are so positive for this company. My experience is that I have wasted two days on this company. Day 1 received a quote from Sharon for a service and Trv replacement. So far so good. Engineer booked in between 12 onwards. I phoned at approx 15.00 and Steve informed me that engineer would be with me in 15 minutes. At 16.00 Sharon

phoned to say that engineer was stuck in Maidstone. So I said not a problem we would book for the next day.
2nd day. I rang at approximately 14.00 and Steve said that the engineer would be with for 16 00 - 17.00. suffice to say he did not arrive. No update, no callback and certainly no customer service. I did ring after 17.00 but as yet no response. Please be aware of the level of the lack of customer service. This has no reflection on the engineers as I never actually got to see one!!!!

Update on review:
Steve rang me to apologise for the lack of service. Partly due to workload on the days. I did explain to Steve that an update would have been appropriate on both days. Steve has now rectified the issue by having Richard and Gabby come around and service my boiler and replace my Trv. Both were professional and courteous. Thank you. We got there in the end .

Friendly service, very efficient and well organised.

Gabby is Brilliant, so good at what she does. Very happy.

Previous trades left out boiler not working (last trades took over a month).

Operative Steve came out Saturday afternoon, identified the issue and return within 24hours with the right part and got the boiler correctly running.

Engineer was very pleasant and efficient did a good job of servicing my boiler would recommend Gogo

Steve was brilliant. He went above and beyond to ensure he fixed our boiler before he left. We had an engineer from a different company before that and only found a problem with the fan, whereas Steve found all the problems and fixed them. Thank you Steve.

O
Swanscombe

So relieved to have found a professional and reliable plumbing and heating company after the last one went out of business. This morning Dave T called to let me know he was on his way and did a thorough job of servicing our 10 year old boiler giving clear recommendations in the A4 document he left with me. A huge thank you to Go Go Boilers and to Yulia for booking the service after I completed the form on their website.

Rang round several plumbers on a Sunday and no joy, then I found gogo boilers and they were able to come out straight away. Steve arrived within the hour and replaced my pump. Was very polite and tidy, would highly recommend this company. I thought the price was very reasonable considering it was a Sunday.

I have had problems with my boiler for the last 3 month 3 different engineers attended from other suppliers even a Bosch Engineer. Took the call to use Go Go. best decision I have ever made the Engineer Richard took time to look at my boiler and found the problem saving me the cost of a new boiler. I was in for a new boiler but the testing process from front of house to the Engineers found out it was a new pump, once this Worcester gives up I will be back for a new boiler from Go Go . thank you sales team, front of house, Gabby and Richard an amazing Service. You should use this company.

The technician arrived latter than expected however on his arrival he proceeded to carry out the service. Once The service was completed The technician asked if I wanted to add an inhibitor to the boiler water for an additional £95, which I agreed to. All paperwork was completed satisfactory. The inhibitor cost was more then the service.

Gabby was excellent! Fixed the toilet and kitchen sink quickly and efficiently, she gave great advice and we would ask to use her again.

Good efficient service.

Dave T was very thorough and professional in his dealings.

This the first time we have used this company, and will be using again.
Dave T arrived on time, was very polite and helpful.
He serviced our boiler, explained everything he had done, and recommended further works.

Had my boiler serviced today, the engineer Dave T turned up on time explaining everything that was done and was very helpful and informative definitely will use again in the future.

GOGO boilers fitted a new boiler for me last year - initial experience not great with some inappropriate comments but person who came seemed to know what they were doing.
now a year on booked a service for AM 28th Sept, no info just that it was AM, so was ready and waiting at 8am - still waiting at 1pm - called - engineer delayed - could they have not called to say there was a delay, there seems to be an atittude customers can wait without notice or information, that perhaps in their view customers have nothing better to do with their time. so an entire morning totally WASTED!

I got an email from them too saying NEW SERVICES - VISIT THE WEBSITE - it takes you to general website so lord only knows what new services they offer

I called at 9am for an estimated time of arrival - again little evidence of concern for customers - an almost how dare you even question what time we will be arriving JUST WAIT

they may have staff shortages, they may face problems BUT good, kind communication rather than the blaming of issues - would be much better after all it is the customers that pay that will keep this business going.

Very disappointing, defensive and blaming responses which I cant know about unless they tell me and arent my problem - timely courteous information - and finally, if I want a boiler service I can call them back!!!
INLCUDED AFTER GOGO BOILERS RESPOND
EXCEPTIONALLY DISAPPOINTING THAT IT IS UNTRUTHFUL - if only I could add the screenshot of my call log, which I have sent to GOGO BOILERS to show I called AFTER 1PM AND SAID I HAD TO GO not BEFORE as they claim.

On their reply they say I said I had to leave at 1pm and that I said that at 11am I called at 9 and 1.30pm approx only and have sent GOGO boilers evidence via email of these calls so your account is absolutely NOT TRUE - I waited till 1.30pm and at that time said, I cannot wait any longer as I had taken time off work, the morning not the entire day. Shame they cant get the facts straight. I was also told the engineer was in Orpington which is not local to me and would take longer than 20 minutes to get to me. Therefore, there was no possibility of anyone reaching me before 2pm not 12, the response just worsens the experience and star rating has been reduced to reflect my disappointment in the untrue version of events presented by them.

I am not reviewing to get discounts or free service and have turned down that offer booking with another service provider. Reviews are to ensure people are aware and maybe you might consider adding relevant information and even order of visit in a days schedule to information provided to customers as it would be helpful and allow people to move away from the window - it is unfortunate I am hard of hearing and no bell - I tried to mitigate these things which was met with quite a bit of resistance and now you present an untruthful account in relation to the events.

My call at 9am was to inform that I do not have a door bell, as I didnt want to waste anyone's time, I explained sitting and waiting was not possible and asked if there was any indication of time. At no point did I stress I needed a specific time - but what number on the list I was to give a vague indication and to release me from window watching.

There are no times given on the system - about AM or PM - PERHAPS ADD THEM - so people know they are sitting waiting - i also had to push for even an indication of time. It is logical to believe an order is established for jobs, I explained why that would be helpful.

If feedback is listened to it would help improve your service but there are several inaccuracies in the response you have provided which are offensive as they are not reflecting what happened.

I have arranged the service with another provider.

A very good experience - came to service my mum's boiler - engineer - James - was very professional - friendly and knowledgeable - did a thorough job
Would recommend them