Had a combi boiler installed after suffering with old fashioned system. Ronnie and Paul did a great job of installation and were very clean and tidy completing job same day. Also had Richard install... See more
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Oh my goodness this company is amazing. Our insurance company made things very difficult. They sent a plumber who spent approx 3 minutes in my kitchen then said he couldn’t do anything. Then th... See more
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professional, honest and efficient. i was recommended gogo after getting a few extortionate quotes from other companies for a new boiler installation. british gas + pimlico quoted me £5-6k for manadat... See more
Company replied
Cannot recommend Richard from gogo boilers enough. Despite me knowing absolutely nothing about my boiler or heating he never talks down to me. Always fully explains things. I always leave understandin... See more
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Company details
Written by the company
GOGO Boilers are a family run business where quality of service and the needs of the customer always come first. With the absolute commitment of our staff, we aim is to meet your needs and make a positive contribution to your energy efficiency. With over 35 years of specialist industry experience we have provided a wide range of services including boiler installation, servicing, breakdown and repairs. We can also provide landlord gas safety certificates, power flushing and many other services. Our engineers are fully Gas Safe registered and trained to the highest standard of customer service to ensure we can maintain and repair heating and boiler equipment of all types, make and age at competitive prices. We specialise in the installation of a vast array of products to suit every budget, with finance package options available to help that unexpected expense become a lot more manageable at a time of need.
Contact info
344 Footscray road , SE9 2EB, New Eltham , United Kingdom
- 0203 137 6440
- marketing@gogoboilers.co.uk
- gogoboilers.co.uk
4.7
Excellent
374 reviews
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I AM NOT VERY HAPPY AT ALL
I AM NOT VERY HAPPY AT ALL.
Feb 20 I phoned about my boiler leakage and explained the problem. I was told an operative would be with me on Feb 22.
Feb 22 I waited in all day and NO operative turned up or even called with an excuse.
Feb 24 called your office and explained the problem, operative was booked in for Feb 26.
Feb 25 operative called to say he could be with me shortly. He arrived and immediately proceeded to fill out his work sheet whilst I explained the problem, he shortly said, “I know exactly what is the problem”, took off the front cover, had a quick look, then put the cover back on, completed his paperwork and said “That will be £90 plus Vat, you need to get in touch with Vaillant and get their engineer out to repair or GoGo can do it”, he then packed up and left.
Total time actually being at my residence was maximum 10 minutes.
If he was able to diagnose the problem before taking the cover off then why on earth could my original enquiry not have been dealt with over the phone to just call Vaillant and then saved my waiting time, resetting the boiler at 6am on the days of it not working and the damned £90 plus Vat, just a rip off. Ray Andrew.
February 25, 2025
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Good morning Mr Andrew,
We have carefully reviewed your complaint and apologise for any inconvenience you may have experienced. This or no other complaints have come to our office from you, where we would be giving the same reply.
We installed a new Valliant combination boiler 4 years ago, which has been working and regularly serviced by our team. Back in December 2024, you called our office as the boiler was leaking. We sent an engineer to investigate and found the automatic air vent was leaking. A rubber hose was attatched, which will discharge outside the boiler, also a bowl was there to catch the water. This was removed and cleaned, and the engineer returned on Christmas Eve to renew the faulty part. Again, as a good will and respected customer, there was no charge. This work is covered by your Valliant warranty, but we carried this out as a good will, knowing the manufacturers would not be available over the Christmas period.
On February 20th, 2025, you called us as the boiler was leaking again. We made an appointment to investigate, but regrettably failed to turn up due to various events and delays with that engineer on the day. However, we arrived with a suitable appointment with you and found that the previous part we fitted was faulty and causing the leak.
On this occassion, we advised you to call the manufacturer as you have a 10-year warranty for parts and labour and a quick diagnostic solution. We would like to acknowledge that the £90.00 charge for this service was paid without dispute, and the engineer was unaware that this is covered under warranty. A call to the office would have confirmed this.
The amount you paid, will be refunded without dispute. We will follow up with you via email to request your bank details for processing the refund.
Thank you for your understanding and patience in this matter. Should you have any further concerns or questions, please do not hesitate to reach out.
Best regards,
Customer service department
very good …
Very prompt and dave was friendly and gave good advise , he was very good
February 6, 2025
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your kind words! We are glad to hear that you had a positive experience with Dave and found his advice helpful. We appreciate your feedback!
Kind regards,
Customer service department
Thanks GoGo Boiler for fixing my boiler.😊 😊
This is my second time using GoGo to fix my bolier, and they have always delivered an excellent service.
Thanks, Steve T 😊for coming over and fixing that old back boiler and charging a fair price. Bolier stopped working a few days ago, and I was so worried that I might have to get a new boiler, but GoGo Boiler were able to fix it, and it is all up and running now.
Also, thanks to older Steve 😊
January 23, 2025
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us and that we could fix your boiler at a fair price. Your satisfaction means a lot to us, and we appreciate your continued trust in our service. If you need anything else, don't hesitate to reach out! 😊
Best regards,
Customer service department
New Boiler Installation
Had a Worcester Bosch 1000 boiler installed by GoGo to replace our existing boiler.
Quote was competitive and advice given was excellent. Was given a wide range of options as to what choice of boiler and cost. Also provided excellent advice on where the install was to be done. Outlined all the work to be done and how pipework would be run.
Installer arrived early on the day of installation and straight away set to work. Made tidy work of the install and it looks very clean. Pipe work is excellent and clean. Site was left clean and tidy.
Only note of disappointment was the installer failed to bleed any of the rads. This did cause an issue (boiler wouldn’t ignite after re-pressurising the system) after I bleed and balanced them. I’m sure it was oversight but just something to be aware of.
Boiler is working all okay now.
January 16, 2025
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our quote competitive and our advice helpful in selecting the right boiler for your needs.
It's great to know that the installation process went smoothly and that our installer made sure everything was tidy and well-presented. We take pride in our work, and your feedback reinforces our commitment to quality.
We sincerely apologise for the oversight regarding the radiator bleeding. We appreciate you bringing this to our attention, as feedback like yours helps us improve our service.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for choosing us, and we hope to serve you again!
Best regards,
Customer service department
I'm pleased that we chose a GOGO…
I'm pleased that we chose a GOGO company to change our old boiler. You can see that the engineer has a lot of experience. Has a great attention to detail and found that one old pipe is linking and solved this problem. High recommend this company
January 13, 2025
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We're glad to hear that you had a positive experience with our engineer and that we could address the issues with your old boiler. Providing excellent service and attention to detail is what we strive for. Your recommendation means a lot to us! If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Customer service department
Very satisfied customer
They respond quick and the actual service was carried out carefully.
December 9, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your feedback! We're glad to hear that you experienced quick responses and that the service was carried out with care. Your satisfaction is our priority, and we appreciate your support!
Best regards,
Customer service department
Had a boiler fitted
Had a boiler fitted, the engineer Richard was timely and tidy. Knowledgable and able to give good advice for different queries.
Steve at the office was pleasant.
All round a good experience, would use them again. In fact booked a service with them for next year.
January 9, 2025
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for taking the time to share your positive experience! We're glad to hear that Richard’s professionalism and knowledge made a difference during your boiler installation. It’s also great to know that Steve was pleasant and helpful in the office. We appreciate your trust in us and look forward to assisting you again for your service next year.
Kind regards,
Customer service department
Annual service
Engineer arrived on time, kept in touch by phone when on his way. Was pleasant, efficient and I felt he had done a good job
January 7, 2025
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your kind review! We're glad to hear that the engineer arrived on time, maintained communication, and provided quality service. Your satisfaction is important to us. If you need any further assistance, please don't hesitate to reach out!
Best regards,
Customer service department
Replacement boiler
Five star service from start to finish for replacement boiler.
December 17, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for choosing our company for your boiler replacement. We're glad to hear that you received excellent service throughout your experience with us. Your satisfaction is our priority!
Best regards,
Customer service department
Had Gogo plumbing and heating out today…
Had Gogo plumbing and heating out today to do a service on my boiler would like to thank Steve for being so polite,curtious and funny.
Would highly recommend this young person if anyone is looking for a good boiler engineer.
Well done
January 9, 2025
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your kind words! We're glad to hear that Steve provided excellent service. We appreciate your recommendation!
Kind regards,
Customer service department
Gogo Boilers have gone above and beyond…
Gogo Boilers have gone above and beyond to help us since we moved into our home, offering trustworthy advice, very friendly service and hassle free installations.
October 2, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. We're always here to help, and we appreciate your support!
Best regards,
Customer service department
Steve Bowden at GoGo Boilers was truly…
Steve Bowden at GoGo Boilers was truly amazing. A very experienced gas engineer who diagnosed the problem straightaway and resolved within 2 hours. He was very professional and easy to get along with. It took our insurers Admiral over 2 weeks to try and resolve and they left our boiler in a worse state after they tried to resolve the problem. I highly recommend GoGo Boilers to fix any boiler problems and they have made our Christmas as we now have a warm home and hot water. Thank you GoGo Boilers!
December 14, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for taking the time to share your wonderful experience with our technician. We are thrilled to hear that he was able to diagnose and resolve your boiler issue quickly and professionally.
We're sorry to hear about the challenges you faced with your insurers, but we’re glad we could help bring warmth and comfort back to your home just in time for the holidays. Your kind words and recommendation mean a lot to us, and it’s always our goal to provide top-notch service to our customers.
If you ever need assistance again in the future, please don’t hesitate to reach out. Wishing you a warm and joyful Christmas!
Warm regards,
Customer service department
Excellent
From customer service to explaining exactly what is economical and efficient for us. This company is exceptional . Workmen great, Richard and Charlie. Clear up after them. Steve’s customer service is great. Thanks to my neighbour for recommending them.
December 4, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We're thrilled to hear that our workmen, Richard and Charlie, did a great job and that Steve provided excellent customer service. We're also happy to hear that you appreciated the extra effort they put in to clean up after themselves. We're grateful for the recommendation from your neighbor and we'll do our best to continue providing exceptional service to you and your community!
Best regards,
Customer service department
Very happy with the boiler which was…
Very happy with the boiler which was installed in my mums house. But was very shocked to see the engineer standing on my mum’s worktop with his heavy boots to access the boiler without putting any protection on the worktop or wearing shoe covers.
Bit happy with price / prompt install especially as close to Christmas.
December 7, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for taking the time to share your feedback. We're glad to hear that you are happy with the boiler installation and the service. However, we sincerely apologise for the oversight regarding the engineer's footwear on your mum's worktop. We take cleanliness and respect for our customers' homes very seriously, and we will address this with our team to ensure it doesn’t happen again in the future. Your feedback is invaluable in helping us improve our services. If you have any further concerns, please feel free to reach out. Thank you again for your understanding!
Best regards,
Customer service department
Expensive Service for no result
The engineer charged me £102 for the service, but he should have informed me that the boiler was old and that he didn't work with that specific branch. It would have been much more customer-focused to provide honest advice and help me save money.
Furthermore, he refused to take responsibility for any potential damage to my kitchen, claiming he needed to cut into the walls. This means I would not only incur costs for the installation but would also have to hire someone else to repair the damage done.
I have spoken to other engineers who confirmed that it is indeed possible to install a new boiler without damaging the kitchen.
December 9, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Hello,
Following our engineer's report and a discussion with him, we would like to clarify the situation regarding your Glow Worm Flexicom combination boiler, which is 14 years old.
You agreed to our fee of £85 plus VAT for the engineer's visit. Upon arrival, the engineer identified a fault code F25, indicating that the boiler was struggling to disperse the heat being created. The boiler was successfully reset, and the water pressure was found to be around 1.5 bar. As a result, the boiler is now operational.
However, the engineer advised that due to the boiler's age and overall poor condition, it would be more cost-effective to consider replacing the unit rather than repairing it. While we are capable of repairing Glow Worm boilers, we believe that a replacement would be a better long-term solution given its age and condition.
We noted that the boiler is located in a cupboard that appears to feature tiles and marble. Although a recommended replacement boiler would fit with some challenges, we are confident that we can handle the installation.
If you choose to proceed with the installation of the new boiler at the quoted fair price, we will gladly refund the cost of the engineer's visit.
Kind regards,
Customer service department
Installed new boiler
Installed new boiler and sorted out our old water tank with no fuss. Very efficient and friendly service - thank you!
November 25, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We're glad to hear that you're pleased with the new boiler installation and our service. If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy your comfortable home!
Best regards,
Customer service department
No response
I paid for a boiler to be serviced, it has not had a days problem since its installation. A week after the service it malfunctioned and the 'banner' reverted back to the boiler needing a service.
I phoned up to resolve the issue and left details but received no call back or resolution to the problems we were having.
I did however get 3 emails and a letter with a quote for a new boiler!
I now have to get another engineer to fix the problems left by the person who serviced the boiler.
Not the best customer service.
November 8, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
We sincerely apologise for the inconvenience you experienced after your boiler was serviced. We did reach out to the engineer to contact you, but it seems he was unable to do so. If you're still experiencing issues, please get in touch with us so we can arrange for another engineer to visit at no charge.
Please note that our quotes for replacement boilers are provided based on the age of your current unit and are intended to offer peace of mind regarding potential costs, as well as details on warranty coverage for parts and labor.
Thank you for your understanding. We look forward to resolving this matter for you.
Best regards,
Customer service department
We use GoGo Boilers for many of the…
We use GoGo Boilers for many of the properties that we manage at Irwin Scott for breakdowns, annual gas safety inspections and services and have never had any issues. Communication is good and issues are resolved quickly and efficiently.
November 7, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your feedback regarding our services. We’re thrilled to hear that you've had a positive experience with us for your properties. If you ever need anything or have additional comments, please don’t hesitate to reach out!
Best regards,
Customer service department
Great customer service from a local…
Great customer service from a local company
October 28, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your kind words! We are glad to hear you had a great experience with us. If you need anything else, feel free to reach out!
Kind regards,
Customer service department
Well done GoGo Boliers!
Had boiler installed with GoGo Boilers, through Vaillant boilers approved fitters list. We had no hot water or heating with tanks in the loft at risk of bursting, got us out of trouble real quick, just in time for winter. Well done GoGo boilers!
October 14, 2024
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your positive feedback! We're delighted to hear that GoGo Boilers was able to resolve your heating and hot water issues promptly, especially with winter approaching.
If you need any further assistance or have questions in the future, don't hesitate to reach out. Stay warm this winter!
Best regards,
Customer service department
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