GoHen Reviews 1,447

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized, understanding approach and the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the booking process was stress-free and well-organized. However, some customers also noted issues with communication, receiving automated responses without real follow-up, and experiencing changes in booking managers without explanation. A few other people also felt that the company turned what should have been a stress-free experience into an upsetting one, citing problems with property owners and limited alternative options.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their responsiveness, helpfulness, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and stating they... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, stress-free, and... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as easy, simple, and... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an amazing hen do in Liverpool with Gohen! Everything was so well organised from start to finish, which made the whole weekend stress-free and so much fun. The activities were brilliant, the acco... See more

Company replied

Rated 5 out of 5 stars

Our events coordinator Vicki was fab! I'd 100 % recommend Gohen. I was stressed just thinking about planning my sisters hen weekend but then I found Gohen and they took all the stress away. I just pic... See more

Company replied

Rated 5 out of 5 stars

Great experience with Stephanie, from Start to finish her contact and promptness And understanding when we needed To Make changes has been brilliant and made our weekend amazing and run smoothly. W... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend, will always use groupia/go hen to plan all hen parties in future. It's so easy to book and having everything on the app makes it all stress free. Our rep Ellie was brilliant, e... See more

Company replied


Company details

  1. Event Planner
  2. Event Management Company
  3. Party Planner
  4. Recreation Center
  5. Tour Operator

About GoHen

Written by the company

Planning your hen weekend just got easier.

Since 2002, GoHen.com - one of the UK's leading hen party planners - have helped over 700,000 people plan their unforgettable pre-wedding weekends in the UK and abroad.

Book everything in one place (accommodation, hen do activities, big nights out) and save 13 hours of planning time, on average.

With GoHen, you'll will benefit from:

• A dedicated destination expert
• An easy individual payment system
• All the hens paying directly
• Low deposits
• ABTOT protection
• Manage everything in our Groupia app
• 24/7 emergency helpline

Send us a free hen do enquiry through the website today or give us a call on 01225 474200 (Monday-Friday 8.30-17.30) to get the ball rolling on the bride's big weekend away.

• 60+ destinations
• 100s of hen-friendly houses & hotels
• 1000s of hen do activities
• 1 unforgettable weekend

Build your own weekend or book a pre-made celebration with GoHen.com.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing trip and great booking experience

The whole experience with GoHen was great from start to finish! Vicki our event Co-Ordinator was so helpful and really fast with replies of any questions i had when booking our trip to Barcelona! We had the best trip for my sister and it was everything she had hoped for!

July 25, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hiya Ashlea,

So happy you had such a great time in Barcelona and your sister loved it!

We have let Vicki know your comments, she will be so pleased that she was able to be there to help every step of the way!

I hope the wedding was as perfect as the hen, well done to you for nailing it!

The GoHen Team ✨

Rated 5 out of 5 stars

We had a great experience with go hen…

We had a great experience with go hen everything was made so easy for us. Our manager was Stephanie and she replied quickly and efficiently with any questions we had. Would definitely use them again!

July 13, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hiya Tara,

Thanks so much for taking the time to leave this review for us!

So pleased Stephanie could be there to make things a breeze for you and the group.

Congratulations again to the bride, Hope the wedding was a dream!

The GoHen Team 🌟

Rated 5 out of 5 stars

I have just come back from a weekend…

I have just come back from a weekend away with 25 people for my sisters Hen do, Stephanie and the go hen team was so helpful and reassuring and nothing was a bother to them when I needed to ask a question.
I would highly recommend using go hen for any big trips!
Best thing is everyone puts there details on the app and then they pay themselves- which saves so much hassle than everyone sending there money individually to the lead

July 25, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hey there Megan,

Thanks so much for this belter of a review!

So glad Stephanie and the team could be there for you every step of the way and really chuffed to hear you would use us again.

Looking forward to your next event and hope the wedding was incredible!

The GoHen Team 🌺

Rated 5 out of 5 stars

Great experience!

The Groupia staff were friendly, polite and very quick with their responses. Some of the timings for the activities had to be adjusted and they were so helpful with the process.
Thank you again for making it a smooth, stress free experience!
A special thank you to Stephanie.

July 26, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hey Hannah!

Thanks so much for the lovely review!

So glad you found everyone helpful and we will pass on your Thanks to Stephanie!

Hope the weekend was amazing for the bride to be ❤️

The GoHen Team 🌺

Rated 5 out of 5 stars

Irish Dancing Belfast - Love you Joy

I booked Irish Dancing with them in Belfast, was great fun. Our instructor Joy was amazing! Got told the location a few months before and it was 10 minute walk from us, could bring our own drinks in.

July 25, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hey Samantha,

Thanks for taking the time to leave this. We will let Joy know how special she made the event!

Hope the wedding is incredible!

Team GoHen ⭐

Rated 5 out of 5 stars

100% recommend go hen

We used go hen to organise my Sisters hen party in Brighton and the experience was fantastic. Vicki was excellent in keeping us all organised and making sure we had everything covered. Whenever I needed help with anything she was always on hand. Having our own online accounts was so easy for us all to keep on top of things. I would 100% recommend go hen

July 11, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hey Leanne,

So pleased you had such a great time and Vicki was on hand to help you out!

Great to hear you would recommend us and we look forward to helping you again with a future event!

Send our love to the bride-to-be!

Team GoHen ❤️

Rated 5 out of 5 stars

easy and stress free!

Booking through GoHen was such an easy and stress free experience, especially with booking for a large group of girls! Our event coordinator Vicki was extremely helpful and quick to respond with any queries!

July 25, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hey Jade,

Thanks for this lovely review, Vicki is a gem and we will make sure she knows it!

So glad we helped make it stress free and easy for you, especially with a large group!

Hope the wedding is everything the bride dreamed of!

Team GoHen ❤️

Rated 5 out of 5 stars

GoHen made the stress of organising so…

GoHen made the stress of organising our hen do so much easier! Their online platform was easy for us to use, particularly when submitting our payments, and my rep, Vicki, was absolutely brilliant and so patient with all my questions at different stages of the process. I wouldn't hesitate to use GoHen again.

July 18, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hiya Hannah,

So chuffed to hear we helped make the process easier for you, it's not an easy job organising things like this, so we are pleased we could help take some of the stress away!

We have passed your comments on to Vicki, and she will be so pleased!

Thanks for letting us help you with such a special event, and send our best wishes to the bride on her big day!

Team GoHen ✨

Rated 5 out of 5 stars

I can’t fault them any questions I…

I can’t fault them any questions I asked they were quick to reply to. I am not very tech savvy and when I got confused about something they helped me to do it. Would definitely use this company again.

July 18, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hey Nicola,

Thanks for the glowing review! We're so glad to hear that the team was helpful, and we will be here to assist you with your next event!

Team GoHen❤️

Rated 5 out of 5 stars

So easy to use and manage my bookings

Vicki has been brilliant. Any question I had regarding all aspects of the hen party Vicki was quick to respond and helped me out with every question. I can’t recommend booking a hen party via this company enough.

July 19, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hey LG,

Thanks for such a great review. We have passed it on to Vicki, and she will be thrilled!

So glad you had such a great experience!

Thanks for letting us join in the fun!

Team GoHen 💎

Rated 5 out of 5 stars

100% recommend!!

Had the most amazing weekend in Edinburgh organised by Vicki and the team. Every single thing exceeded expectations and our bride to be had the best time ever. Everything was well organised and Vicki was very informative in keeping us on track with everything. The app was easy to use and good to keep a track of payments. Would 100% recommend. Defiantly took a lot of the stress out of organising. Would defiantly use again.

July 18, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hiya Tina,

Wow! What a fantastic review, we really appreciate you taking the time to share this!

So glad Vicki was so helpful and you found the process easy breezy, its what we aim for!

It was a pleasure to help you with this, we hope to see you for your next event!

Hope the birde has the best wedding ever !

Team GoHen 💍

Rated 5 out of 5 stars

I couldn’t fault these guys

I couldn’t fault these guys . Absolutely brilliant weekend . Will be using again in the future .

June 27, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hey Rhiannon,

Super pleased to hear you had such a brilliant weekend!

Thanks a bunch for the glowing feedback! It means the world to us that you had such a great time celebrating together. You were a joy to team up with!

Team GoHen ❤️

Rated 5 out of 5 stars

GoHen and our event planner Stephanie…

GoHen and our event planner Stephanie were so helpful in organising our hen party, super responsive and planned the perfect weekend for us, it was a very personal service! I would definitely recommend! Big thanks Stephanie!!

June 28, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hiya S B,

Thanks for this lovely review, we have passed it onto Stephanie who was thrilled!

So glad it was the perfect weekend, thats exactly what the bride deserves!

We love being part of these special occasions, and we’re so pleased it all went perfectly for you.

Team GoHen ❤️

Rated 5 out of 5 stars

Ellie our co-ordinator and Groupia

Ellie @ groupia who took over the majority of our booking from Tom , was fab , she was informative, answered every question thrown at her, we were a party of six hens and of course the bride and each activity and our hotel stay was fab, we all had a blast and would definitely book again, really enjoyable weekend Alcotraz was a blast, thank you Ellie

July 12, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hiya Simone,

Thanks so much for leaving such glowing feedback for Ellie, we will be sure to let her know!

So glad you had such a blast and we hope the wedding was a dream!

Hope to see you again for a reunion!

Team GoHen ⭐

Rated 5 out of 5 stars

Perfectly organised and clear…

Perfectly organised and clear information.

July 12, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hi there!

Thanks for leaving us a review, its really appreciated, glad we were here to help!

Hope the bride had the best wedding ever, looking forward to partying with you again in the future!

Team GoHen ⭐

Rated 5 out of 5 stars

Brilliant weekend

Everything was really well
Organised and the activities where
Absolutely brilliant

July 10, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hiya Vanessa,

Cheers for the wonderful review, so glad you had a great time and everything went smoothly!

Send all our love to the Bride and we hope to party with you again soon!

Team GoHen 🥂

Rated 5 out of 5 stars

Brighton Hen Do

Just been to Brighton to attend my sisters Hen do. Vicky did not disappoint with the agenda. Can’t remember the last time I laughed that much. Thank you Vicky for making the weekend one to remember from Alcatraz to the party bike amazing!!!!

July 11, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hiya!

Thanks so much for sharing your feedback with us, we are so pleased that the itinerary was a blast and had you all in stitches!

We’re so glad to hear everyone had an amazing time! It’s always an honour to play a small part in such important occasions. Thanks again for celebrating with us!

Team GoHen 🥂

Rated 1 out of 5 stars

Terrible experience

Terrible experience. This company turned what was supposed to be a stress free experience into an exceptional stressful and upsetting one for all involved. I would not recommend using them. We had to cancel our booking at the time the event was supposed to be scheduled as they couldn't guarantee an arrival time for our artist. The intermediary who phoned to explain the situation shortly before the start time of our event did not handle this situation well. We couldn't reschedule the start time due to other activities we'd organised ourselves. At no point during the conversation did I believe the intermediary. I suspect something went wrong behind the scenes that wasn't communicated well. I had to ask for them to say sorry. It was exceptionally disappointing having a group of 10 ladies excited for an event and having to find 2 hours of entertainment on the spare of the moment. From my experiences, you can't trust an organised event will happen as planned if using this company. I won't be recommending this company.

July 12, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hi Victoria,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the disappointment it caused you and your group.

This is certainly not the stress-free experience we aim to deliver. We’ve worked with this supplier for many years across the country and have always maintained a strong and reliable relationship. Unfortunately, on this occasion, the model was genuinely delayed due to unexpected traffic – something that was outside of both our and the supplier’s control.

We understand that an alternative time was offered but, understandably, this didn’t work due to your other plans. We also recognise that the communication you received at the time didn’t reassure you, and for that we sincerely apologise. We know how frustrating it must have been to have your plans disrupted at the last moment, especially with a group ready and excited for the event.

Our Event Manager has tried to reach you by phone and left a voicemail, and our Customer Relations team has also emailed you. We have your refund ready and are just awaiting a few details to complete the process.

We’re so sorry for the upset and inconvenience this has caused. While this situation was unforeseen, we do understand how frustrating it was for you and can only apologise. We genuinely hope we’ll have the opportunity to restore your trust in the future.

Best wishes,

The GoHen Team

Rated 1 out of 5 stars

A stressful and disappointing experience...avoid!

Our group booked a hen weekend in Nottingham through GoHen, and sadly, the experience was full of serious issues that completely disrupted what should have been a fun and memorable celebration.

To start, we were given the wrong address for our accommodation. We only found out thanks to the actual property owner contacting us directly. This meant we spent over an hour and a half standing outside the wrong house, waiting for a supermarket delivery that went to the wrong place, and another hour trying to redirect the Butler in the Buff, private chef, fellow hens and multiple taxis who all went to the incorrect address too.

It got worse. The accommodation was advertised as being in Nottingham, but it was actually in Matlock, over an hour away. All of our weekend activities were booked in Nottingham, so we had to spend a fortune on taxis and our whole carefully planned itinerary was thrown off.

To top it all off, the property owner told us he does not allow hen parties, was furious to discover his home had been listed without permission, and only allowed us to stay under strict conditions, including no outdoor noise, which put a real dampener on the whole weekend.

Overall, the weekend was stressful, chaotic and disappointing, not at all what we were promised or paid for. I would strongly advise others to be cautious when booking with GoHen.

July 4, 2025
Unprompted review
GoHen logo

Reply from GoHen

Dear Natalie,

Thank you for taking the time to share your feedback – we’re sorry to hear about the difficulties you encountered. This is certainly not the experience we aim to provide, and we completely understand how upsetting and disruptive this must have been for your group during such an important celebration.

In order for us to investigate this matter thoroughly, we kindly ask that you complete the complaints form that has just been sent across to your lead organiser via email. This will begin the formal complaint process and allow our team to examine the details further and respond appropriately.

We would like to reassure you that we take all complaints very seriously and your concerns will be looked into with the urgency and care they deserve.

Thank you again for bringing this to our attention. We truly value your feedback, and we’re committed to resolving this matter as swiftly and fairly as possible.

The GoHen Team

Rated 5 out of 5 stars

5* hen party planning

We have recently been on a hen party in Bath with the fab help of Stephanie (gohen) who was just at the other end of a message, she would reply rapidly and was always so friendly. Would definitely recommend to anyone who is arranging a hen party.
Would definitely book through again.

July 4, 2025
Unprompted review
GoHen logo

Reply from GoHen

Hey Danni 😊

Thank you for the lovely review 😍

Great choice partying in our hometown of Bath! We’re biased, but it’s definitely our favourite hen do destination 💜

Please do tell everyone about us and send anyone our way who’s planning a hen do – we’d love to help make their weekend as special as yours.

We look forward to partying with you again in the future 🥂

Team GoHen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look