It's very good. The only issue i have is if you pay manually before the allowance is due to your child, you are hit with allowance reminders through email/texts it wasn't paid directly through them.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What I have noticed is that there is not very many lessons to do and nothing to do with the xp you earn. You can earn xp by doing the money missions apart from as far as I can remember there aren't ve... See more
Company replied
Very handy, but constantly asks me to set up my son's pocket money, when I don't use it for that and no way to turn it off. Sometimes doesn't 'load' and I have to go back out and retry. The card mostl... See more
Company replied
Wanted Go Henry to automatically take out of my account £15 a week to cover spending money for 17 yr old. Regards Andrea Ray
Company replied
Company details
- Alternative Financial Service
- ATM
- Bank
- Educational Institution
- Financial Institution
- Non-Bank Financial Service
About GoHenry
Written by the company
GoHenry is the UK’s #1 debit card & learning app for kids and teens, loved by over 2 million members worldwide.
Young people aged 6-18 can learn about earning, saving, and smart spending with features like automated pocket money, task lists, and gamified educational quizzes and videos. Then they can practise their skills in the real world with their own personalised debit card—all while parents watch and guide with flexible parental controls.
That’s why 92% of parents say their children are more money-confident since joining GoHenry.
Written by the company
- Our Mission
- We’re on a mission to help millions of kids be good with money.
- The smart debit card for kids
- Help your kids feel financially independent with a GoHenry kids' prepaid debit card—it's a great way for them to learn the value of money.
- The debit card for teens
- Money gets a glow-up with the GoHenry debit card and app made just for teens. Spend, save, earn, send money to friends—and more.
First Month Free
Try 30 days free and start learning instantly
Join Over 2 Million GoHenry Customers and Get Your First Month Free, With No Contract! Choose Where Your Kids Can Spend, Get Spending Alerts, & Create Savings Goals & Rewards.
Contact info
GoHenry Limited, Spectrum Point, 279 Farnborough Road, Farnborough , GU14 7LS, Hampshire, United Kingdom
- 0330 100 7676
- help@gohenry.co.uk
- gohenry.com/uk
3.9
Great
12K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue but was resolved very…
Had an issue but was resolved very quickly lovely lady too
March 29, 2026
Reply from GoHenry
Hi Kim, we're happy to hear that we were able to resolve your issue! Thank you for the kind words and for taking the time to leave this review.
Reply from GoHenry
Hi Lisa,
Thank you for taking the time to submit a review.
GoHenry is a subscription service designed to start children off on the right path towards financial wellness. Our mission is make every child smart with money. You can find more about on our pricing page here - https://www.gohenry.com/uk/pricing/
Your subscription fee allows us to provide additional features that traditional high-street banks may not offer.
Some of these features include:
● Flexible parental controls
● Over 45 different custom cards designs for your child to choose from, to add that personal touch.
● Giftlinks - The ability for friends and family to digitally gift wrap a payment and send it into your child's account.
● Support from our dedicated Member Services team from 8am-8pm, 7 days a week.
If you have any questions, or wish to discuss our charges further, please feel free to contact our team on 0330 100 7676, or, help@gohenry.co.uk, and our team will happily advise further.
Many Thanks,
Liam (GoHenry Supervisor)
Absolute joke charging 5.99 backdated 3…
Absolute joke charging 5.99 backdated 3 months back only top up my daughter account last night only for them to take it all for membership ??!!!!
No more. !!
April 4, 2026
Unprompted review
Reply from GoHenry
Hi Kamila,
Thank you for taking the time to leave a 1* Trustpilot review. I can certainly understand how frustrating it is to see a top-up disappear unexpectedly.
In this case, the £5.99 charge was an automatic charge.
When you topped up the account last night, the system used the top-up to settle the unpaid subscription fees that had accumulated over the previous three months.
We never want our customers to feel caught off guard. So I attempted to call you today to discuss this further, unfortunately, I was unable to get through to you.
Please feel free to reply to the email that I’ve sent you or contact us at your convenience so we can discuss this further and answer any additional questions. Our contact details are 0330 100 7676, our team is available from 8am-8pm, 7 days a week (9am-5pm during Bank holidays).
Thanks,
Calumn - GoHenry Supervisor
Can be improved
Lessons still show as pending after have been paid. Should have requests to parent app for lessons to be paid
April 3, 2026
Unprompted review
Reply from GoHenry
Thanks for leaving us a review Sorina! We will pass this feedback onto our improvement team
To much fees
To much fees, monthly fees and every transfer into parents account. Surely this is covered by the monthly fees?
April 2, 2026
Unprompted review
Reply from GoHenry
Hi Gordon,
Thank you kindly for your review. GoHenry is a subscription service therefore we do have a monthly membership fee in order to utilise the service. We have different membership tiers so you can select your plan based on your families needs, and preferences. You can find out more information about our service charge and what each membership plan offers on our pricing page here - https://www.gohenry.com/uk/pricing/
As your email address has not been provided, I have not been able to locate your account to reach out to you directly to discuss further. If you wish to discuss this further, please feel free to contact our team directly on 0330 100 7676, or, help@gohenry.co.uk, and our team would be happy to assist you further.
Many Thanks,
Liam (GoHenry Supervisor)
Not overly impressed with…
Not overly impressed with communication, freezing accounts far too quickly without real life considerations such as a cancer diagnosis. Unhelpful to freeze all our children's accounts when they needed access to finances the most!
February 2, 2026
Unprompted review
Reply from GoHenry
Hi Rebecca,
Thank you for your Trustpilot Review.
Thank you for sharing your feedback. I was very concerned to read about the stress your family has experienced, and I would like to sincerely apologise for the timing of our request during what is clearly an incredibly difficult period for your family.
To clarify the status of your accounts, there are currently no blocks or restrictions in place. All accounts, including those belonging to your children, are fully active and accessible.
From time to time we are required to request information for the source of the funds entering the accounts to comply with UK Anti-Money laundering and counter terrorist funding laws. I can see that your account was blocked for 4 days back in February 2026 due to us needing to confirm this information. I recognise that this came at the worst possible time. we understand that these processes can feel rigid and impersonal, especially when you are navigating a serious health crisis like a cancer diagnosis. However, our contact centre is open between 8 AM and 8 PM, 7 days a week, We would be happy to help with these situations.
I am sorry to have caught you at an inconvenient time when we called yesterday and today. We will attempt to call you again tomorrow to discuss your review further.
Regards
Thomas
GoHenry Supervisor.
The thing is when I ordered my kids…
The thing is when I ordered my kids card it didn’t arrive and they were really happy but the smile was upside down
April 2, 2026
Unprompted review
Reply from GoHenry
Hi Rania,
Thank you for taking the time to submit a review, and also for speaking with me briefly this afternoon.
As agreed on our call, I have sent a follow up email to you with further information, please do review this at your earliest convenience. We are committed to ensuring this is resolved for you as quickly as possible so that you and your children are able to utilise the service with ease.
We look forward to hearing from you.
Many Thanks,
Liam (GoHenry Supervisor)
Reply from GoHenry
Hi Charlotte! We're a money app that teaches kids core skills in earning, saving, spending and investing. The fee helps us build new features that keep kids learning about money every day! Learn more: https://blog.gohenry.com/uk/financial-education/your-gohenry-membership-fee/
Reply from GoHenry
Hi Candida,
Thank you for submitting a review via TrustPilot and for taking the time to speak with me briefly this afternoon. As agreed during our call, I have sent an email to the email address registered to your account as I am keen to hear more of your experience to see how we can improve this to ensure it is positive for you moving forward.
Please do review this when you get the chance to do so. If you have any further questions, please respond to the email I have sent you, and we will be happy to answer any questions that you have to help improve your experience with us.
Many Thanks,
Liam (GoHenry Supervisor)
It just stopped working
It just stopped working. I messaged the help centre and they said do a bank transfer, while they are experiencing problems. This is too time consuming and potentially unsafe as I can’t quickly give my child money in an emergency
April 1, 2026
Unprompted review
Reply from GoHenry
Hi Claire,
Thank you for reaching out to us. I completely understand that in an emergency, you need to know you can get money to your child instantly, and anything less than that feels stressful and time-consuming.
I’m pleased to let you know that the app is now fully back up and running, so you can go back to managing everything instantly as usual.
I also wanted to specifically address your concern about the bank transfer suggestion. We suggested this only as a secure, "fallback" option to make sure your child wasn't left without any funds while we resolved the issue. While we know it isn't as quick as our normal service, please be assured it is a completely safe way to move money within the banking system.
To help make this as quick as possible for you in the future:
Transfers using our Faster Payments details are typically credited in minutes.
I tried to give you a call earlier to chat through this, but I couldn't get through, so I’ve left a voicemail for you. If you have any other questions at all, please do reply or give us a call whenever suits you.
We’re here for you 7 days a week, from 8 am–8 pm, on 0330 100 7676.
Thanks,
Calumn
It’s not simple enough for me
It’s not quite simple enough for me, but that says more about me than it does about it! My rating is about my pleasure, can’t really assess the app properly - but they did hijack me here and make me fill in this review so I don’t feel too bad!
April 1, 2026
Unprompted review
Reply from GoHenry
Hi Julian, thank you for your review. We appreciate your feedback and are sorry to hear that you are having trouble accessing the app. Please contact us on 0330 100 7676 or reach out via our Live Chat between 8 am and 8 pm. Our agents will be happy to look into this and help get it resolved for you. Alternatively, you can send an email from your registered email address to help@gohenry.co.uk.
Very great but it took money off me for no reason
Good but this one time it took money off me with no explanation and it is great though the only weird thing is it didn’t let me get v bucks and it was doing this * to one off the letters in epic Fortnite
March 28, 2026
Unprompted review
Reply from GoHenry
Hello Obmace. We are happy to hear that you love the card. We are keen to have a further look at your missing funds and your declined transactions. Please give us a call on (855) 739-2859 or email help@acornsearly.com so we can help.
Been so good especially in control of…
Been so good especially in control of kids
March 12, 2026
Unprompted review
Reply from GoHenry
Hi Elizabeth! Thank you for your review. We're so glad to hear you're loving GoHenry!🙂
We are saving for our daughter in the…
We are saving for our daughter in the most effective way.
April 1, 2026
Unprompted review
Reply from GoHenry
That's great to hear, Gabriel! Don't forget to take a look at the interest savings within the app - https://www.gohenry.com/uk/save/ 😀
Can be a little tricky to find your way…
Can be a little tricky to find your way round their site, but otherwise great
March 25, 2026
Unprompted review
Reply from GoHenry
Hi Elaine! Thank you for your review. We're so glad to hear you're loving GoHenry! If you ever have any questions or queries, please don't hesitate to call us on 03301007676 or email help@gohenry.co.uk 😊
Brilliant way for my grandchildren to…
Brilliant way for my grandchildren to learn about money and watch there savings grow
April 1, 2026
Unprompted review
Reply from GoHenry
Hi Janey, thanks for the great review! We are really happy to hear that your grandchildren are learning money management skills, and that they are building a great savings pot.😊
Reply from GoHenry
Hi Manase, thank you for the feedback, we really appreciate it 😊!
Except for the monthly charge it’s a…
Except for the monthly charge it’s a good way to transfer money to your child
March 31, 2026
Unprompted review
Reply from GoHenry
Hi Debbie. Thanks for the feedback, we really appreciate it. That monthly fee is what allows us to keep the lights on and, most importantly, deliver the quality service your family relies on. It directly pays for three critical areas:
👨🏻💻Our Dedicated Support Team: You are speaking to me right now! We staff a specialized team of real people, available to help with card issues, app questions, and financial education features. A basic bank often routes you to long phone queues or automated bots. Your fee ensures you can reach us when you need us.
📲Continuous App Development: The fee funds our team of engineers and designers who are constantly adding those premium features—like goal setting, chore integration, and new security updates—that make our app the best financial tool for your child.
🔐Security and Card Management: We pay fees to card networks (like Visa/Mastercard) and data security experts to ensure every transaction is secure, and that the instant card-locking feature works perfectly, giving you complete control and peace of mind.
Reply from GoHenry
Hi William, thank you for the feedback, we really appreciate it 😊!
Nice and easy to use and teach my son
March 31, 2026
Unprompted review
Reply from GoHenry
Hi Shaun, thank you for your 5* review! We are absolutely thrilled to hear that you are finding the GoHenry app nice and easy to use. Making financial education simple and accessible is exactly what we aim for, and it is wonderful to know the app is helping you teach your son all about managing his money.
Whether he is learning to budget his weekly allowance, earning a little extra by completing his tasks, or building his knowledge through our in-app Money Missions, we are so glad to be a part of his financial learning journey! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.