Going Group Ltd T/A Going Underground Reviews 294

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, helpfulness, and friendly demeanor. Many people appreciate the clear communication, with staff explaining processes thoroughly and providing updates. The efficiency and quality of the work, especially in fixing leaks and replacing pipes, are frequently mentioned as excellent. However, some people were dissatisfied with the service, mentioning instances where work was not completed as assured, leading to inconvenience.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being... See more

Service

Consumers find service to be positive, highlighting the quick response and efficient problem-solving. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Going Underground have provided an excellent service for us twice in the last six months. Most recently we were let down by another company with whom we had arranged an emergency call out. Having wait... See more

Rated 5 out of 5 stars

Water leak. Excellent service today from Going Underground. Spent beet part of day here sorting out my leak final solution replacing pipe for new one. Reinstated my block paving that had only been... See more

Rated 5 out of 5 stars

Cracking job complete by Going Underground, excellent communication prior and post the work. Good standard of work completed on the ground, the initial survey did not marry up to the actual... See more

Rated 5 out of 5 stars

Engineers DCL1 "Aron" explained what they were going to do, explained what they found taking photos of previous work. Replaced existing pipework and meter, made good the area around the repair. Tested... See more


Company details

  1. Civil Engineering Company
  2. Environmental Engineer
  3. Plumber
  4. Utility Contractor

Written by the company

Water Pipe Renewal Specialists


Contact info

5.0

Excellent

TrustScore 5 out of 5

294 reviews

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Rated 5 out of 5 stars

Water leak - sorted

Aaron and Charlie were straight onto the job to find a leak outside my house, they were friendly and kept us informed along the way, they worked hard and kept everything tidy clearing up as the worked. They were determined to find the leak once they did they made sure they had everything back they way it was.
Thank you both for a great job well done!

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, we had Aaron and Charlie come to help us this morning with a water leak. Very professional, understanding and took the time to explain what they were doing. Left our property looking very tidy after the work they done. We would a 100% recommend them. Thank you for all your help 😊

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

I was really impressed From the moment…

I was really impressed From the moment I contacted the office and spoke to Mae and Aaron, they went out of their way to help.
The two plumbers I can't remember their names. Came around very quickly and fixed the leaking pipe in the kitchen. They moved kitchen cabinets which I didn't think they would, nothing was to much trouble.
And finally I had the outside mains water pipe replaced by George and Kev again first class service.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

NEW WATER PIPE

Fantastic job done by the guys . Gavin and the team (l'm sorry l've forgotten the other guys names )
were very professional. I was worried about the job of putting a new water pipe under the length of my driveway but they put my mind at rest telling me exactly what they were going to do, then just did it! Would highly recommend this company .

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Leaking water pipe repair

Aaron and Charlie from going-underground arrived to do a water leak repair they were both polite and friendly and explained exactly what they were going to do. They
worked in sweltering heat and repaired the leaky pipe quickly and efficiently, top rate job everything back better than before would recommend these guys to anyone.

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

External water leak

Aaron & Charlie visited our property to repair an external leak. Aaron explained what they had done which was greatly appreciated. Both lads were extremely friendly and polite. A1 job from start to finish. It wasn’t a quick fix and the weather was horrendous so fair play.
They got me to test the water system from the house, also asked me if I was happy with the work carried out. Spot on. Great job done A++++++

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Water leak repaired friendly service

Had a water leak at our property just up from the meter on my driveway, although had to be confirmed as to the actual location via going underground group excavating to find source. Aaron and Charlie visited to carry out this work and despite the nature of groundwork in the wet they were extremely polite, friendly, efficient and jovial throughout. They found the source of the leak, repaired it with a small section of new pipework, made good the ground and got me to test the system from the house. Upon completion of a tidy repair to re-instate drive concrete and tarmac in the road asked if I was happy. Its not everyday you meet such capable and polite trades so it was worthy of this review as good service should be recognised. Spot on lads

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Professional Company

We had to call this company out very last minute as had a leak from outside that came into our spare bedroom and flooded it . The team of George and his labourer Aaron arrived within the hour and repaired the pipe . In my opinion they did an A1 job with professionalism and knowledgable work .. Would recommend them to anyone ,,, Top rate Job completed ,,A++++++

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company-very experienced

Excellent company-very experienced. Located the leaking pipe in our drive, dug it out, repaired it and filled in neatly. George and Gav were friendly, courteous and tidy. Good job done and highly recommended company working for Wessex Water.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

I had a water leak

I had a water leak. Wessex Water attended and found that the leak was not outside our boundary so the problem was all mine. 2 young men from 'Going Underground' arrived to search for the leak on behalf of Wessex Water. After about 5 minutes they found the leak about 160 cm from the meter, just inside our boundary wall! They repaired the leak and made good the holes that had been dug. All work was carried out efficiently, and tidily. The young men, Aaron and Charlie, were very polite and professional in their attitude. Excellent service from and many thanks to these men and Going Underground.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional company from the…

Very professional company from the initial contact with an employee working on another job near my home.
Mae in the office is very polite and helpful, she obviously knows how the company works behind the scenes!

Kev and Oli are the perfect combination. Kev was teaching Oli the ropes and he will obviously go far.
They both appreciated from the start the access problems at my property and did everything they could to make the job proceed painlessly.
They worked in difficult conditions all day and returned my garden to a very high standard, along with a bullet proof water supply to my house.

Wouldn't hesitate to use Going groups services again in the future. Thank you all very much!

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great job

Great job. Thank you to Kevin and Ollie for repairing our water pipe. Very efficient and professional company. Works carried out were done to a very high standard with excellent communication from the office. Will use Going Underground again for any future water problems.

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

New water mains fitted after large leak

Just had Kevin and Sean to our house. Mains had been leaking 3750 litres of water every day and was going to cost us a fortune in bills if not sorted. They turned up when they said they would; they were polite and tidy, pumped out loads of water from beneath the house, added a new water mains pipe, a new stopcock, removing the old and cleared up after themselves. Very happy :)
Now to wait for the overall water level to drop and the sun to do it's job. Thanks guys

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Alternative Solution to Mains Water Leak

Problem was a large mains water leak under the house. The solution was to run a new supply round the house, with the T supply coming into the kitchen stop cock under the sink above damp course level, continuing around the house under the lawn, under a planted border into another new mains stop cock in the boiler cupboard. Two inputs. The decision to propose this solution as opposed to digging up the lounge floor was made at the surveying time. When finished, one would never know they had been here. So, thanks to Adam, Andy, Aaron, and especially to hard work, diligence, consideration and attention to detail of the implementation to Shaun and George who did everything possible to make it as painless and tidy as possible. Exceeded expectations, and definitely 5*+. Thanks and gratitude to all concerned.

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Aaron and Jon have repaired a water…

Aaron and Jon have repaired a water leak in the front garden. Got on with the job in the heat with a positive attitude and without stopping. So impressed. Showed
us where the leak was and the the repaired pipe.
Highly recommend
Thank you

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Going Underground

The workmen from going underground have done a fantastic job putting in a new connection from my house to the water main. They went above and beyond to make it straightforward for me, keeping the gate shut so the dogs couldn't get out, doing the work that needed doing indoors at a time when I was there, leaving my garden tidy after the necessary digging. They were courteous, polite and helpful.

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Sean and George came to replace 65…

Sean and George came to replace 65 metres water supply pipe . It was not a straight forward job , but with with their skills and knowledge they overcome a difficult job.They explained everything . After the work was completed you would not have known they had been.Thanks again Sean and George

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great Ambassadors for their company

Great Ambassadors for their company. They approached the job in a methodical way and kept me informed all through the process. My split water supply pipe turned more into a mining process but it did not put them off. Job left much tidier than I thought it would, even putting grass seed where they had to dig.
Good job chaps!

May 23, 2023
Unprompted review

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