GO Kombucha Reviews 331

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

By far the best Kombucha in the UK. Traditionally made staying true to authentic recipes in glass bottles too. This is the only Kombucha you should be buying.

Company replied

Rated 5 out of 5 stars

Love this kombucha! My favourites are the China White and Green Sencha, both are light and delicate. Great customer experience as I'm always kept informed about the delivery and everything is well pa... See more

Company replied

Rated 5 out of 5 stars

This is exactly what kombucha should be like. I started drinking kombucha when I quit alcohol as there are very few decent AF drinks around that taste amazing. Also because gut microbiome is so impor... See more

Company replied

Rated 5 out of 5 stars

I visit the UK regularly from LA and thank heaven for GO Kombucha that sustains my trips. This is what kombucha tastes like, folks, because GO Kombucha is totally real! GO Kombucha sets the global sta... See more

Company details

  1. Soft Drinks Shop

Written by the company

GO Kombucha is the UK’s longest-established and most respected kombucha tea range. Since 2003 we’ve brewed raw, unpasteurised kombucha the small batch way using the best organic teas and mineral-rich, purified spring water from our well deep in the Sussex countryside. We never use mass production processing techniques such as pasteurising, filtering or synthetic probiotics for shelf stability as we don't supply retail, so our kombucha has more gut-friendly microbes and beneficial yeasts than any processed “kombucha drinks” sold in supermarkets or on Amazon. We only bottle in glass - never in porous polymer plastic-lined aluminimum cans which studies have shown can leech into live, low pH drinks, building up cumulatively in the gut over time - and we never add synthesised sweetners like erythritol or setviol glucosides that can irritate the gut lining causing bloating, diarrhea and cramp - the very conditions our kombucha can help aleviate! GO Kombucha is a far healthier option than processed sugary drinks, a satisfying alternative to alcohol, and a great mixer for cocktails and non-alcoholic drinks. True to our small batch craft credentials, we keep things small and only supply a discerning customer base direct via our web site. Please only purchase our products if genuinely interested in fermented products and note they have an acquired taste compared to mainstream soft drinks. Every one of our seven varieties is a Great Taste Award Winner, and we have a taste note and flavour profile to suit every palate and occasion. Visit our online shop to browse our range and our site will explain all about us and our kombucha.


Contact info

4.9

Excellent

TrustScore 5 out of 5

331 reviews

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Rated 5 out of 5 stars

Here’s a drink to compete with wine

I never thought I could find a drink to compete with wine. I can’t stand sweetness and even other recommended kombuchas taste like pop (or even shampoo!) to me. So far I love every flavour of GO Kombucha and it’s a different one each weekday evening. I value the service and bottle safety too - but taste is supreme.

September 27, 2024
Unprompted review
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Reply from GO Kombucha

Thanks so much for posting your review, Susie - we are sincerely lost for words!!

Rated 5 out of 5 stars

LOVE this kombucha 💚

Lovely fizz, great flavours and not too sweet like many others. Bought the Light and Dark boxes and all I’ve tasted so far have been delicious. Really impresded by this quality product. Excellent customer too - what more could you ask for 😊

September 1, 2024
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Reply from GO Kombucha

Hi Jean, go glad you're enjoying your order and thanks for posting!

Rated 5 out of 5 stars

Authentic craft kombucha

How nice to enjoy genuinely flavourful kombucha. Not.flavoured kombucha. Beautifully complex different fermented teas not masked by added soda-like flavourings. Excellent authentic craft product.

August 23, 2024
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Reply from GO Kombucha

Thanks Mark, your commentds are really appreciated!

Rated 5 out of 5 stars

Fantastic product recommendation by…

Fantastic product recommendation by Davinia Taylor

August 17, 2024
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Reply from GO Kombucha

Glad you enjoyed GO Kombucha and found us via Amazon bestselling boihacker Davinia Taylor. We specialise in making 100% authentic and selling direct door-to-door to our discerning customer base as opposed to via the retail sector to avoid the shortcuts, processing and adulteration required to make a shelf stable product that may have to travel over 1000 miles - from point of production to distributor to store - to reach the consumer, so you receive our products in top condition. Thanks for posting!

Rated 5 out of 5 stars

Fabulous product!

Made an order, they kept me in the loop all along , really pleased with the products & quality, great tasting and for me a great alcohol alternative that I know is helping my gut ! I’ll be back for more
Thanks 🙏

July 31, 2024
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Reply from GO Kombucha

As a DTC business our customers are our most important consideration and so it makes our day us to see lovely reviews like this. Thanks!

Rated 5 out of 5 stars

Great taste

Love the taste ideal drink to take to parties when you have to drive or don’t want a hangover the next day

June 28, 2024
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Reply from GO Kombucha

Thanks for your kind post, much appreciated!

Rated 5 out of 5 stars

Love love love !!

Have not yet received my order - will be happy to review once I’ve tried!!
Received and absolutely love love love!! It’s difficult to say which is my favourite flavour but I’m enjoying working on it!! 😍
Thanks also for the updates etc 👍🏼

June 19, 2024
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Reply from GO Kombucha

Hello John, thanks so much for reviewing our products - your comments made our day. So happy we were able to put things right for you. Gary

Rated 4 out of 5 stars

Refreshing

Efficient delivery and tasty, refreshing drinks, with a slightly sweet aftertaste.

May 31, 2024
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Reply from GO Kombucha

Enjoy!

Rated 5 out of 5 stars

Best Kombucha!

Go Kombucha is the best on the market. I have purchased several times now. Would highly recommend. It would be good if they offered a loyalty scheme, but doesn’t stop me buying. Communication on delivery is excellent and packaging is brill.
Would highly recommend.

February 16, 2024
GO Kombucha logo

Reply from GO Kombucha

Thanks so much for your kind review. Have you considered subscribing if purchasing regularly? We give 15% off the regular price and free delivery. Take a look via our shop page and email us if you have any questions.

Rated 5 out of 5 stars

Great drink Great Compamy

Just received my second order in a month from Go Kombucha never tried Kombucha before and have been alcohol free for over 3 and half years. Tried Kombucha and the brand as I follow Davinia on instagram and she has a huge amount of knowledge of the mind, body and gut working together and it’s such a refreshing drink. Love the China White and the Green Sencha have ordered others to try.
A case in my last delivery was damaged by the courier but Go Kombucha informed me and sent out a replacement.
Great drink and great Company!.

May 14, 2024
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Reply from GO Kombucha

Thsnks for you review Jane. We love Davinia so always wonderful special when she sends a customer like yuou our way!

Rated 2 out of 5 stars

Ridiculously fizzy

I ordered from 2 different companies. I found the komboucha from here ridiculously carbonated! The lids blew off and drink sprayed everywhere on the first 2 of the large bottles we have opened so far and it wasn’t pleasant to drink due to being over fizzy. The Komboucha ordered from the other company was far more enjoyable.

In response to the reply below - I did receive the leaflet and the drinks were stored are directed in the fridge. They still fizzed everywhere when opened and were unpalatable due to excess fizz…

Are you actually taking the mick?!!!
Your response is downright rude and completely unprofessional! I expected when you offered to replace it would be sent out - you never asked me to contact you. And I don’t exist on your database??? Would you like me to post a screenshot of my order here?!
Will never order again. And my review stands. And you have shown your customer service up in this disgusting response- furious.

May 12, 2024
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Reply from GO Kombucha

Hi there, very sorry to hear you were not happy with your GO Kombucha experience. What makes GO Kombucha different from the variants of kombucha sold in shops is that it is not processed for on the shelf stability; it's 100% whole and alive, so therefore produces its own natural effervescence. We include a letter with orders guiding you on storing and 'burping' our kombucha via a link on our web site, and crucially during the warmer months we advise storing the bottles in a refrigerator on receipt to calm the yeasts and stabilise the product during warmer weather like we are now experiencing.

If you missed this guidance please email us and we will happyily send a duplicate order to you that you can refrigerate on receipt and enjoy without so much naturally onward fermenting carbonation getting in the way. We strive to make every customer experience a good one and so I hope that we can fix this for you!

REPLY TO CUSTOMER'S RESPONSE: Dear Emma, really sorry to hear that. We have been in business for 21 years and you will see from all other customer posts on here that this is not usual. Clearly something has gone wrong, and I suspect your order was dropped somewhere en route. We actually use a specilist courier and pay extra for their "glass with care" service which means all orders are moved by hand and never put on belts, as shaking up the bottles will cause them to become overly fizzy as you describe. We'd still like to put this right for you and send a replacement totally free of charge with our best wishes. Please note that the kombucha you are comparing us to is likely to be processed in some way to make their product stable, particularly if they are in cans which require pasteurisation. Our kombucha is 100 per cent whole with nothing added or taken away, so our customers do expect a livelier producy but not as you have described. Again, please accept our sincerest apologies for whatever led to your order becoming overtly fizzy.

FINAL REPLY: We replied offering a replacement free of charge as clearly your order was inadvertently shaken up en route or dropped by our courier to make it as excessively fizzy as you claim, which we apologise for. Yet you haven't accepted our offer of a free replacement so we can do no more.

Yours is the only such post complaining of too much fizz out of 266 reviews and if this were a recurring problem it would be reflected in the reviews posted by our discerning customers, many of whom have purchased GO Kombucha for many years because it is the only 100 per cent authentic product on the market and the benefits they derive are many.

We can only assume you decided to leave a bad review come what may as you won't accept a free replacement and your tone is constantly aggressive. If you're content with kombucha that is processed, pasteurised and/or filtered to stabilise for sell in retail (we sell direct to customer only) that's your choice. We can do no more to try to help and put this right for you.

FOOTNOTE: Far from "taking the mick", you posted your review under a different name to that which you ordered so it was impossible for us to identify your order from your Trust Pilot name alone. If you check you'll see that is so. As it is we located two previous customers called Emma Brown, one who last ordered in 2022 and a one-off customer in 2021. That's why we asked you in our very first response to please email us and we would have been able to work out which order yours was and gladly sent a replacement free of charge.

Our company policy is to do whatever it takes to ensure no customer is left dissatisfied with our products or service, which is why your misunderstanding, sadly, is one of only two aggressive ones we have received in 3 years of running this account. Again, the offer still stands, but you will need to email us at info@gokombucha.co.uk ideally with your order number so we can identify what to replace and where to resend the replacement to. Gary

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