Jay Patel we found was very informative, polite and respectful without putting us under any pressure. Answered every question we had so that we were able to make an well informed choice. Without a d... See more
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Review summary
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Reviews shaping this summary
Having researched various companies we came up with Golden Leaves for both my wife and self. Our home visit was friendly, honest and upfront about our needs and wishes. There was no pressure at all... See more
Company replied
My interaction by phone and face to face was very friendly and non pressured. The process was very well explained with the plan choice levy to myself. They even waited approximately six months for m... See more
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We wanted to change from an Avalon funeral/cremation to a straight forward no-fuss cremation. We found that Golden Leaves were in partnership with Avalon, and that they could easily swap us over to wh... See more
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Company details
About Golden Leaves Funeral Plans
Written by the company
About Golden Leaves Funeral Plans
Golden Leaves Funeral Plans is dedicated to helping individuals and families plan ahead with confidence, clarity, and peace of mind. We understand that thinking about funeral arrangements can be difficult, which is why our approach is built around compassion, transparency, and respect at every stage of the journey.
Our funeral plans are designed to protect loved ones from unexpected financial and emotional burdens, ensuring that personal wishes are clearly set out and honoured when the time comes. We offer a range of flexible options to suit different needs and budgets, with clear pricing and no hidden costs.
From the first conversation through to ongoing customer support, our team takes the time to listen, explain, and guide - never rushing decisions or using pressure-based sales tactics. Our knowledgeable advisors are trained to provide straightforward information, answer questions openly, and support customers in making informed choices that are right for them.
At Golden Leaves, we believe trust is earned through honest communication and dependable service. We are committed to high standards of customer care and continually review our processes to ensure clarity, compliance, and reliability.
Planning ahead is one of the most thoughtful decisions a person can make for their family. At Golden Leaves Funeral Plans, we are proud to play a role in helping people prepare with dignity, reassurance, and the comfort of knowing everything is taken care of.
Contact info
Galago House, 163 Brighton Road, CR5 2YH, Coulsdon, United Kingdom
- 0800 85 44 48
- info@goldenleaves.com
- goldenleaves.com
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Funeral plans
Gavin Paskin came to see myself & my husband about everything funerals.
What i had in mind once Gavin explained it wasn't what i wanted at all.
He was thorough, clear. He explained everything we needed to know.
We have both signed up, happy knowing that everything is in place.
Lovely, friendly chap. Well done Gavin. Mr & Mrs Thurgood
June 16, 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Mrs. Thurgood,
Thank you for your review.
We’re so pleased to hear Gavin was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Gavin Paskin
Gavin Paskin visited us in our Spanish home and explained all the details of these plans excellently and clearly, we were left with no queries or concerns on arranging this plan
May 20, 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Paul,
Thank you for your review.
It’s good to know Gavin made you feel well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
It is not a easy thing to do plan your…
It is not a easy thing to do plan your funeral but I have to say Jay was excellent. He was friendly very informative great at his job , I give him a 100% he made it so much easier to do . He answered every question we had & did it very professionally he is definitely a asset to your company. Thanks Jay
March 9, 2026
Reply from Golden Leaves Funeral Plans
Dear Ann,
Thank you for your review.
It’s good to know Jay made you feel well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Easy to arrange
The person I dealt with explained things in terms I could understand, He was friendly and helpful
May 5, 2026
Reply from Golden Leaves Funeral Plans
Dear Karen,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
When Jay arrived
When Jay arrived, he introduced himself to us, he had very friendly approach and made us feel at ease.
Everything was explained 100%
Would recommend Golden Leaves Funeral Plans to anyone.
We came away with the plans that suited us , so we are 100% satisfied
Thank you Jay for your visit to us
Pamela & James Smith
June 11, 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Pamela,
Thank you for your review.
It’s good to know Jay made you feel well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Derek who visited me was so helpful…
Derek who visited me was so helpful made me feel at ease explained everything one step at time
April 10, 2026
Reply from Golden Leaves Funeral Plans
Dear Marie,
Thank you for your review.
We’re so pleased to hear Derek was helpful and made you feel well supported. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
I contacted golden leaves funeral…
I contacted golden leaves funeral services to make arrangements for their funeral plans the help I received from them was amazing all went smoothly I can recommend them thanks GL G B
April 8, 2026
Reply from Golden Leaves Funeral Plans
Dear Mr. Bloch,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
A very nice and caring gentleman
A very nice and caring gentleman that made it feel a lot more easy than I thought it would. Will you please sincerely thank him.
Jane Downing
May 20, 2026
Reply from Golden Leaves Funeral Plans
Dear Lewis,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan was helpful and made you feel comfortable & well supported. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Excellent experience….
Very helpful, reassuring people at every stage of the process. Clear description of the process. Fair price and timely paperwork.
Excellent experience, thank you 🙏😁
April 20, 2026
Reply from Golden Leaves Funeral Plans
Good afternoon,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Funeral for me
When the man came he was very nice explaining everything clearly and precise he listened and to what I wanted very nice man no complaints at all
May 20, 2026
Reply from Golden Leaves Funeral Plans
Dear Jackie,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Looking for an alterative.
Following a phone call, the very next day a jay Patel called at my home at the time given, and gave me all the information about all the different funeral plans and the ways of paying. The inclusion of having the cremation in Spain, if you passed away in Spain, or if you passed away in the UK you could have your cremation there, this is included in the plan. Having looked at life insurance to cover the cost of a funeral this policy means both items are covered a no brainer to me. Thank you Jay for your clarity in your presentation. when I mentioned to others I had gone with Golden Leaves the comments were that it was one of the best. i would recommend this service to anone who is looking
June 9, 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Good afternoon,
Thank you for your review.
It’s good to know that Jay made you feel comfortable, well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The price was right no discounts…
The price was right no discounts encouraging to purchase. Helpful staff.
June 10, 2026
Reply from Golden Leaves Funeral Plans
Good afternoon,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Jay Patel came to see us from Golden…
Jay Patel came to see us from Golden Leaves yesterday to talk my wife and me through some funeral plans. He arrived on time for our appointment and was very informative. Jay carefully explained every plan that was available, making the whole process much easier to understand. We found him professional, patient, and reassuring throughout.
June 9, 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Good afternoon,
Thank you for your review.
It’s good to know that Jay made you both feel comfortable, well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
I am pleased with my plan as it suits…
I am pleased with my plan as it suits my position as a single person with no family near by.
June 9, 2026
Reply from Golden Leaves Funeral Plans
Dear Anne,
Thank you for your comments.
We’re pleased that we have been helpful during your arrangements.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Reply from Golden Leaves Funeral Plans
Dear Mr Atkins,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Funeral planning process
Apart from not being able to speak personally to the person we were dealing with, as everything was done over the phone and online which we felt was rather impersonal we were happy with the rest of the process.
March 18, 2026
Reply from Golden Leaves Funeral Plans
Dear Samuel,
Thank you for your review.
We’re pleased that we have been helpful during your arrangements. We’re sorry to hear there were some issues and appreciate you bringing this to our attention. Your feedback will be shared internally as part of our ongoing service review.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
We decided to arrange and pay for our funerals…
We decided to arrange and pay for our funerals so that the burden did not fall too our children, this means that we can have a simple no frills funeral that we want.
This leaves our families the choice of how they would like to celebrate our lives too them at their convenience, this we think takes the pressure off fixing dates and their availability.
Golden Leaves offer a great service and have arranged all the main aspects of our non attendance funerals.
The staff were very clear on what is included and has allowed us too lock In our funeral costs.
April 3, 2026
Reply from Golden Leaves Funeral Plans
Dear Jeremy,
Thank you for your review.
We appreciate that arranging a funeral plan is an important decision, and we’re pleased to hear that you felt comfortable and well supported throughout the process. Clear guidance and a considerate approach can make all the difference.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Reply from Golden Leaves Funeral Plans
Dear Tim,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The introduction to Golden Leaves from our local funeral director.
The introduction to Golden Leaves from our local funeral director meant that we’d done much of the discussion and decision making before our initial contact with the Golden Leaves representative. This allowed the process to be quick & efficient and undertaken remotely.
April 7, 2026
Reply from Golden Leaves Funeral Plans
Dear Susan,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Very helpful and it was all sorted out…
Very helpful and it was all sorted out over the telephone
April 14, 2026
Reply from Golden Leaves Funeral Plans
Dear Elaine,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process straightforward and easy to set up.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
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